As a public service corporation, JAF has gone forward with various initiatives to improve the safety and confidence of car users. For example, the call-out service it started in 1963 is the largest roadside service in Japan. Annually, JAF responds with about 2.6 million assistance dispatches (2008 figure).
According to Mr.Takeshi Sakaue, Head of Roadside Services at the Kansai Regional Headquarters, JAF is committed to “Providing prompt and proper roadside assistance that gives the highest priority to the three safeties: customer safety,’ passer-by and other ‘third party safety,’ and ‘patrol crew safety.’”
As of March 2009, JAF had 17.24 million members. Covering the whole of Japan, on constant standby 24 hours a day, 365 days a year, operating out of 270 bases, JAF has 1,277 service vehicles that are ready to immediately proceed to anywhere that roadside assistance is required.