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About Panasonic

GRI Guideline Indexes

We provide an index based on the Global Reporting Initiative Guidelines 2006.

1.Strategy and Analysis
2.Organizational Profile
3.Report Parameters
4.Governance, Commitments, and Engagement
5.Management Approach and Performance Index

1.Strategy and Analysis

Section	Index	Page on the website/Page in the Report
1.1	Statement from the most senior decisionmaker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy.	Website	Top Message Panasonic moves forward to do its part in realizing a sustainable society
1.2	Description of key impacts, risks, and opportunities.	Website	Panasonic and responsibility to society

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2.Organizational Profile

Section	Index	Page on the website/Page in the Report
2.1	Name of the organization.	Website	Corporate Profile (corporate site)
2.2	Primary brands, products, and/or services.	Website	Panasonic ideas for life (corporate site) Business Segments (corporate site)
2.3	Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.	Website	Business Segments (corporate site)
2.4	Location of organization's headquarters.	Website	Corporate Profile (corporate site)
2.5	Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.	Website	Global Network (corporate site)
2.6	Nature of ownership and legal form.	Website	IR Library - Annual Report (corporate site)
2.7	Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).	Website	Financial Announcements (corporate site)
2.8	Scale of the reporting organization, including: -Number of employees; -Net sales (for private sector organizations) or net revenues (for public sector organizations); -Total capitalization broken down in terms of debt and equity (for private sector organizations); and -Quantity of products or services provided.	Website	Corporate Profile (corporate site) Financial Announcements (corporate site)
2.9	Significant changes during the reporting period regarding size, structure, or ownership including: -The location of, or changes in operations, including facility openings, closings, and expansions; and -Changes in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations).	Website	Relevant Press Releases (corporate site)
2.10	Awards received in the reporting period.	Website	Global recognition for Panasonic's CSR activities

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3.Report Parameters

Report Profile

Section	Index	Page on the website/Page in the Report
3.1	Reporting period (e.g., fiscal/calendar year) for information provided.	The performance data are primarily from fiscal 2009 (April 1, 2008 to March 31, 2009). However, some activities from fiscal 2010 are included.
3.2	Date of most recent previous report (if any).	June 2008
3.3	Reporting cycle (annual, biennial, etc.)	Annual
3.4	Contact point for questions regarding the report or its contents.	Website	Contacts

Report Scope and Boundary

Section	Index	Page on the website/Page in the Report
3.5	Process for defining report content, including: -Determining materiality; -Prioritizing topics within the report; and -Identifying stakeholders the organization expects to use the report.	Website	What We Would Like to Communicate
3.6	Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance.	Website	What We Would Like to Communicate
3.7	State any specific limitations on the scope or boundary of the report8.	Website	What We Would Like to Communicate
3.8	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.
3.9	Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report.
3.10	Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/ acquisitions, change of base years/periods, nature of business, measurement methods).
3.11	Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.

GRI Content Index

Section	Index	Page on the website/Page in the Report
3.12	Table identifying the location of the Standard Disclosures in the report.	Website	This page

Assurance

Section	Index	Page on the website/Page in the Report
3.13	Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s).

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4.Governance, Commitments, and Engagement

Governance

Section	Index	Page on the website/Page in the Report
4.1	Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.	Website	Corporate Governance (corporate site)
4.2	Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement).	Website	Corporate Governance (corporate site)
4.3	For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.	Website	Corporate Governance (corporate site)
4.4	Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.	Website	Corporate Governance (corporate site) Participation of Employees in Important Management Decisions
4.5	Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance).	Website	Corporate Governance (corporate site)
4.6	Processes in place for the highest governance body to ensure conflicts of interest are avoided.	Website	Corporate Governance (corporate site)
4.7	Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics.	Website	Corporate Governance (corporate site)
4.8	Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation.	Website	Panasonic Code of Conduct (corporate site)
4.9	Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.	Website	Corporate Governance (corporate site)
4.10	Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance.	Website	Annual Management Policy

Commitments to External Initiatives

Section	Index	Page on the website/Page in the Report
4.11	Explanation of whether and how the precautionary approach or principle is addressed by the organization.	Website	Coexistence with the Global Environment Environmental Activities (corporate site)
4.12	Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.	Website	CSR Management in practice (Global CSR Management)
4.13	Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: -Has positions in governance bodies; -Participates in projects or committees; -Provides substantive funding beyond routine membership dues; or -Views membership as strategic.	Website	In Step with New International Standards for Social Responsibility Toward a consumer-oriented society: Contributing to consumer policy Promoting Diversity beyond Corporate Borders Leadership in increasing the use of energy-efficient products

Stakeholder Engagement

Section	Index	Page on the website/Page in the Report
4.14	List of stakeholder groups engaged by the organization.	Website	Panasonic and responsibility to society Contributing to Society through Our Business Activities as an Advanced CSR Company Safety and Security for people all over the world Creating an Excellent Workplace Coexistence with the Global Environment Corporate Citizenship (partnering with local communities) CSR Procurement (in cooperation with our suppliers) Collaborative CSR with Business Partners and Suppliers
4.15	Basis for identification and selection of stakeholders with whom to engage.
4.16	Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.
4.17	Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.

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5.Management Approach and Performance Index

Economic

Section	Index	Page on the website/Page in the Report
EC	Management Approach	Website	Top Message Panasonic moves forward to do its part in realizing a sustainable society Annual Management Policy (corporate site)

Economic Performance

Section	Index	Page on the website/Page in the Report
CORE EC1	Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.	Website	IR Library - Annual Report (corporate site)
CORE EC2	Financial implications and other risks and opportunities for the organization's activities due to climate change.	Website	Environmental Activities (corporate site)
CORE EC3	Coverage of the organization's defined benefit plan obligations.
CORE EC4	Significant financial assistance received from government.

Market Presence

Section	Index	Page on the website/Page in the Report
ADD EC5	Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.
CORE EC6	Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.
CORE EC7	Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation.	Website	Recruiting People for Success on a Global Stage Accelerating the Expansion of Global Training Programs

Indirect Economic Impacts

Section	Index	Page on the website/Page in the Report
CORE EC8	Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement.	Website	Corporate Citizenship
ADD EC9	Understanding and describing significant indirect economic impacts, including the extent of impacts.

Environmental

Section	Index	Page on the website/Page in the Report
EN	Management Approach

Performance Indicators

Management Approach

Section	Index	Page on the website/Page in the Report
CORE EN	Goals and Performance	Website	Environmental Action Plan: Green Plan 2010
CORE EN	Goals and Performance	Report	Environmental Action Plan: Green Plan 2010 'eco ideas' Report 2009P.43-44
CORE EN	Policy	Website	Executive's Message
CORE EN	Policy	Report	Executive's Message 'eco ideas' Report 2009P.3-4
CORE EN	Organizational Responsibility	Website	Environmental Governance
CORE EN	Organizational Responsibility	Report	Environmental Governance 'eco ideas' Report 2009P.46
CORE EN	Training and Awareness	Website	Development of Human Resources
CORE EN	Training and Awareness	Report	Development of Human Resources 'eco ideas' Report 2009P.48

Materials

Section	Index	Page on the website/Page in the Report
CORE EN1	Materials used by weight or volume.	Website	Environmental Impact of our Business Operations
CORE EN1	Materials used by weight or volume.	Report	Overview of Environmental Impact from Business Operation (Global) 'eco ideas' Report 2009P.45
CORE EN2	Percentage of materials used that are recycled input materials.	Website	Environmental Impact of our Business Operations
CORE EN2		Report	Overview of Environmental Impact from Business Operation (Global) 'eco ideas' Report 2009P.45

Energy

Section	Index	Page on the website/Page in the Report
CORE EN3	Direct energy consumption by primary energy source.	Website	Environmental Impact from Business Operation Factory Energy Conservation
CORE EN3	Direct energy consumption by primary energy source.	Report	Overview of Environmental Impact from Business Operation (Global) 'eco ideas' Report 2009P.45 Energy Conservation at Factories/Global Warming Prevention 'eco ideas' Report 2009 Data FileP.3
CORE EN4	Indirect energy consumption by primary source.	Website	Environmental Impact from Business Operation Factory Energy Conservation
CORE EN4	Indirect energy consumption by primary source.	Report	Overview of Environmental Impact from Business Operation (Global) 'eco ideas' Report 2009P.45 Energy Conservation at Factories/Global Warming Prevention 'eco ideas' Report 2009 Data FileP.3
ADD EN5	Energy saved due to conservation and efficiency improvements.	Website	Factory Energy Conservation
ADD EN5		Report	Energy Conservation at Factories/Global Warming Prevention 'eco ideas' Report 2009P.25-26
ADD EN6	Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.	Website	Environmentally-Conscious Products
ADD EN6		Report	Initiatives for Green Products 'eco ideas' Report 2009P.15
ADD EN7	Initiatives to reduce indirect energy consumption and reductions achieved.	Website	Factory Energy Conservation
ADD EN7		Report	Energy Conservation at Factories/Global Warming Prevention 'eco ideas' Report 2009P.25-26

Water

Section	Index	Page on the website/Page in the Report
CORE EN8	Total water withdrawal by source.	Website	Resource Conservation in Factories:Waste Reduction at Factories
CORE EN8	Total water withdrawal by source.	Report	Effective Use of Water Resources at Factories 'eco ideas' Report 2009P.29
ADD EN9	Water sources significantly affected by withdrawal of water.
ADD EN10	Percentage and total volume of water recycled and reused.

Biodiversity

Section	Index	Page on the website/Page in the Report
CORE EN11	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.
CORE EN12	Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.	Website	Biodiversity Protection
CORE EN12		Report	Biodiversity Protection 'eco ideas' Report 2009P.42
ADD EN13	Habitats protected or restored.	Website	Biodiversity Protection
ADD EN13	Habitats protected or restored.	Report	Biodiversity Protection 'eco ideas' Report 2009P.42
ADD EN14	Strategies, current actions, and future plans for managing impacts on biodiversity.	Website	Biodiversity Protection
ADD EN14		Report	Biodiversity Protection 'eco ideas' Report 2009P.42
ADD EN15	Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.

Emissions, Effluents, and Waste

Section	Index	Page on the website/Page in the Report
CORE EN16	Total direct and indirect greenhouse gas emissions by weight.	Website	Factory Energy Conservation
CORE EN16		Report	Energy Conservation at Factories/Global Warming Prevention 'eco ideas' Report 2009P.25-26
CORE EN17	Other relevant indirect greenhouse gas emissions by weight.	Website	Factory Energy Conservation
CORE EN17	Other relevant indirect greenhouse gas emissions by weight.	Report	Energy Conservation at Factories/Global Warming Prevention 'eco ideas' Report 2009P.25-26
ADD EN18	Initiatives to reduce greenhouse gas emissions and reductions achieved.	Website	Factory Energy Conservation
ADD EN18		Report	Energy Conservation at Factories/Global Warming Prevention 'eco ideas' Report 2009P.25-26
CORE EN19	Emissions of ozone-depleting substances by weight.	Website	Factory Energy Conservation
CORE EN19	Emissions of ozone-depleting substances by weight.	Report	Energy Conservation at Factories/Global Warming Prevention 'eco ideas' Report 2009P.25-26
CORE EN20	NO, SO, and other significant air emissions by type and weight.	Website	Compliance Management at Factories
CORE EN20		Report	Compliance Management at Factories 'eco ideas' Report 2009 Data FileP.4
CORE EN21	Total water discharge by quality and destination.	Website	Resource Conservation in Factories:Waste Reduction at Factories
CORE EN21	Total water discharge by quality and destination.	Report	Effective Use of Water Resources at Factories 'eco ideas' Report 2009P.29
CORE EN22	Total weight of waste by type and disposal method.	Website	Resource Conservation in Factories:Waste Reduction at Factories
CORE EN22	Total weight of waste by type and disposal method.	Report	Waste Reduction at Factories 'eco ideas' Report 2009P.28
CORE EN23	Total number and volume of significant spills.	Website	Compliance Management at Factories
CORE EN23	Total number and volume of significant spills.	Report	Compliance Management at Factories 'eco ideas' Report 2009P.30
ADD EN24	Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.
ADD EN25	Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff.

Products and Services

Section	Index	Page on the website/Page in the Report
CORE EN26	Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.	Website	Energy Conservation in Products
CORE EN26		Report	Energy Conservation in Products 'eco ideas' Report 2009P.17-18 Initiatives for Green Products 'eco ideas' Report 2009 Data FileP.1
CORE EN27	Percentage of products sold and their packaging materials that are reclaimed by category.	Website	Resource Conservation in Products
CORE EN27		Report	Resource Conservation in Products 'eco ideas' Report 2009P.16

Compliance

Section	Index	Page on the website/Page in the Report
CORE EN28	Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations.	Website	Compliance Management at Factories
CORE EN28		Report	Compliance Management at Factories 'eco ideas' Report 2009P.30

Transport

Section	Index	Page on the website/Page in the Report
ADD EN29	Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.	Website	Green Logistics Environmental Impact of our Business Operations
ADD EN29		Report	Green Logistics 'eco ideas' Report 2009P.31 Overview of Environmental Impact from Business Operation (Global) 'eco ideas' Report 2009P.45

Overall

Section	Index	Page on the website/Page in the Report
ADD EN30	Total environmental protection expenditures and investments by type.	Website	Environmental Accounting
ADD EN30		Report	Environmental Accounting 'eco ideas' Report 2009P.48

Labor Practices and Decent Work

Section	Index	Page on the website/Page in the Report
LA	Management Approach	Website	Basic Approach Basic approach to employment and labor management

Performance Indicators

Employment

Section	Index	Page on the website/Page in the Report
CORE LA1	Total workforce by employment type, employment contract, and region.	Website	Percentage of Employees by Region
CORE LA2	Total number and rate of employee turnover by age group, gender, and region.
ADD LA3	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.

Labor/Management Relations

Section	Index	Page on the website/Page in the Report
CORE LA4	Percentage of employees covered by collective bargaining agreements.	Website	Respect for Human Rights
CORE LA5	Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.

Occupational Health and Safety

Section	Index	Page on the website/Page in the Report
ADD LA6	Percentage of total workforce represented in formal joint management worker health and safety committees that help monitor and advise on occupational health and safety programs.	Website	Occupational Health and Safety Management
CORE LA7	Rates of injury, occupational diseases, lost days, and absenteeism, and number of workrelated fatalities by region.	Website	Work-related Accidents and Injuries
CORE LA8	Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.	Website	Preventing HIV/AIDS, Protecting the Rights of Those with HIV/AIDS, Assistance for the Families
ADD LA9	Health and safety topics covered in formal agreements with trade unions.	Website	The Labor-Management Joint Occupational Health and Safety Committee

Training and Education

Section	Index	Page on the website/Page in the Report
CORE LA10	Average hours of training per year per employee by employee category.	Website	Giving Employees a Global Perspective
ADD LA11	Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.	Website	Retirement Planning Seminar
ADD LA12	Percentage of employees receiving regular performance and career development reviews.	Website	Skill Evaluations to Speed Global Skill Refinement and Switch Activities

Diversity and Equal Opportunity

Section	Index	Page on the website/Page in the Report
CORE LA13	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.	Website	Initiatives to Hire More Foreign Employees in Japan Initiatives to Appoint More Women to Positions of Responsibility Promoting Diversity beyond Corporate Borders Employment Opportunities for People with Disabilities Initiatives to Promote Diversity in North America Equal Employment Opportunities in North America Accelerating the Expansion of Global Training Programs
CORE LA14	Ratio of basic salary of men to women by employee category.

Human Rights

Section	Index	Page on the website/Page in the Report
HR	Management Approach	Website	Basic Approach Basic approach to employment and labor management

Performance Indicators

Investment and Procurement Practices

Section	Index	Page on the website/Page in the Report
CORE HR1	Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.
CORE HR2	Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.	Website	The CSR-conscious procurement evaluation system and Panasonic initiatives
ADD HR3	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.	Website	Panasonic Code of Conduct (corporate site) Implementing the Overseas HR & Labor Assessment Measures to Prevent Sexual Harassment

Non-Discrimination

Section	Index	Page on the website/Page in the Report
CORE HR4	Total number of incidents of discrimination and actions taken.

Freedom of Association and Collective Bargaining

Section	Index	Page on the website/Page in the Report
CORE HR5	Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.	Website	Basic approach to employment and labor management Global CSR Task Force Initiative Implementing the Overseas HR & Labor Assessment

Child Labor

Section	Index	Page on the website/Page in the Report
CORE HR6	Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.	Website	Basic approach to employment and labor management Global CSR Task Force Initiative Implementing the Overseas HR & Labor Assessment

Forced and Compulsory Labor

Section	Index	Page on the website/Page in the Report
CORE HR7	Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.	Website	Basic approach to employment and labor management Global CSR Task Force Initiative Implementing the Overseas HR & Labor Assessment

Security Practices

Section	Index	Page on the website/Page in the Report
ADD HR8	Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations.	Website	Panasonic Code of Conduct (corporate site)

Indigenous Rights

Section	Index	Page on the website/Page in the Report
ADD HR9	Total number of incidents of violations involving rights of indigenous people and actions taken.

Society

Section	Index	Page on the website/Page in the Report
SO	Management Approach	Website	Promoting Thorough Compliance

Performance Indicators

Community

Section	Index	Page on the website/Page in the Report
CORE SO1	Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.	Website	'eco ideas' for Manufacturing - Clean Factories

Corruption

Section	Index	Page on the website/Page in the Report
CORE SO2	Percentage and total number of business units analyzed for risks related to corruption.	Website	G&G Risk Management Activities
CORE SO3	Percentage of employees trained in organization's anti-corruption policies and procedures.	Website	Think Globally, Act Locally Regional Programs
CORE SO4	Actions taken in response to incidents of corruption.	Website	Promoting Thorough Compliance

Public Policy

Section	Index	Page on the website/Page in the Report
CORE SO5	Public policy positions and participation in public policy development and lobbying.	Website	In Step with New International Standards for Social Responsibility Toward a consumer-oriented society: Contributing to consumer policy Leadership in increasing the use of energy-efficient products
ADD SO6	Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.	Website	Our View of Political Contributions

Anti-Competitive Behavior

Section	Index	Page on the website/Page in the Report
ADD SO7	Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes.	Website	Compliance with Antitrust Laws Security Export Control Hotlines

Compliance

Section	Index	Page on the website/Page in the Report
CORE SO8	Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations.

Product Responsibility

Society	Index	Page on the website/Page in the Report
PR	Management Approach	Website	Quality and CS Management Systems

Performance Indicators

Customer Health and Safety

Section	Index	Page on the website/Page in the Report
CORE PR1	Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.	Website	Upgrading design and production to factor in all product safety issues
ADD PR2	Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.	Website	Report on Product Safety Issues

Product and Service Labeling

Section	Index	Page on the website/Page in the Report
CORE PR3	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements	Website	Green Marketing
ADD PR4	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
ADD PR5	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.	Website	Voice of the Customer (VOC) Activities Training for VOC Monitoring

Marketing Communications

Section	Index	Page on the website/Page in the Report
CORE PR6	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements	Website	Fair and Appropriate Advertising Activities
ADD PR7	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.

Customer Privacy

Section	Index	Page on the website/Page in the Report
ADD PR8	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

Compliance

Section	Index	Page on the website/Page in the Report
CORE PR9	Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services.

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