Company Announcement about Products Safety Problems

To ensure public safety, Panasonic issued warnings regarding several products and is repairing these products free of charge. The products included 12 microwave oven models produced between December 1988 and December 1993, 5 freezer refrigerator models produced between February 1989 and October 1992, and 8 electric clothes dryer models produced between August 1993 and December 2001.

In response to the quality problems discovered with the FF-type kerosene heaters in 2005, Panasonic established the Product Safety Administration Center and other bodies focused on product safety. Panasonic also stepped up product safety assurance efforts such as reassessing and enhancing product safety standards, creating an early warning system to detect early signs of serious problems, and establishing a project to deal with long-term product use. We are also reviewing past accidents to ensure customer safety.

Investigations conducted at the time of the accidents did not reveal a common source and so the problems with the microwaves, freezer refrigerators, and electric clothes dryers were considered unrelated. However, investigations into these incidents were reopened with new information collected since the latter half of 2006, and this time they revealed a common source of trouble. It was determined that the problem could occur again, and so for public safety, Panasonic issued a notice about the three products. Customers who have these products are kindly requested to contact the store where they purchased them or the Panasonic Aftercare Service Company for a free repair.

We apologize for the inconvenience and ask for your understanding and cooperation.

Contact details for inquiries:
Toll-free number

Microwave ovens

0120-871-682(Japanese only)

Freezer refrigerators

0120-871-337(Japanese only)

Electric clothes dryers

0120-871-399(Japanese only)