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Energy Solutions for Hotels [Is it possible to combine customer satisfaction with energy saving in our guest rooms?]Gracie Yuan, Business Innovation Director, The Westin Beijing Financial Street

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Challenges for customers

30% reduction energy consumption while maintaining customer satisfaction

Starwood Hotels and Resorts Group, the operating company behind The Westin Beijing Financial Street that is leading the hotel chain industry in terms of active efforts to contribute to the environment. At The Westin Beijing Financial Street, we have had to devise specific energy-saving measures to meet our electricity consumption target of 30% reduction. We implemented ways of improving both customer satisfaction and our brand image by actually saving energy in guest rooms.

Panasonic worked with The Westin Beijing Financial Street to promote this project together. The initiatives developed through it will be introduced into other Starwood Hotels and Resorts Group locations in the future.

Panasonic worked with The Westin Beijing Financial Street to promote this project together. The initiatives developed through it will be introduced into other Starwood Hotels and Resorts Group locations in the future.

Initiatives

Measuring electricity consumption in individual guest rooms to see how energy is being used

Developing specific energy-saving measures is impossible without precisely identifying how electricity is actually being used in guest rooms. We therefore began by investigating the electricity consumption in individual guest rooms, a task that was difficult to ascertain in the past. Eco-POWER METERs were installed in the rooms to measure guests’ electricity consumption from check-in to check-out. By examining guests’ electricity usage, we found that tourists tend to use more electricity when staying at a hotel than at home. The investigation results helped us determine standard values for guest room electricity consumption.

The Westin Beijing Financial Street

The Westin Beijing Financial Street

The Green Room idea improved both customer satisfaction and energy saving

Promotion of energy saving in the guest rooms must not be achieved at the expense of customer satisfaction. With the hotel, we devised a service to bring greater benefits to customers who cooperated with our energy-saving initiatives. 47 guest rooms, which were fitted with Eco-POWER METERs, were labeled Green Rooms whose electricity consumption was measured during guest stays. Guests who consumed less energy than our established standard values were given reward points that could be exchanged for free stays or room upgrades at Starwood Hotels and Resorts Group locations. This scheme was clearly effective during an initial trial period and has been introduced officially.

Green Room System

Real-time electricity consumption display and integrated control of lighting and air conditioning

A representative of The Westin Beijing Financial Street told us: “If the lighting in the Green Rooms were automatically switched to the energy-saving mode, even more electricity could be saved. But there are light switches all over the rooms, and adjusting all of them is a hassle. Can we control the entire room’s lighting by a tablet?” In our newly-developed Green Room System, tablets installed in each guest room allow users to operate things like lighting and air conditioning as well as displaying the overall electricity consumption in real time. Lighting usage can also be monitored and controlled remotely.

Electrical equipment usage in each guest room can be monitored and controlled by a server.

Electrical equipment usage in each guest room can be monitored and controlled by a server.

Controller board was installed in the guest rooms.

Controller board was installed in the guest rooms.

Electricity consumption can be checked in real time by tablets.

Electricity consumption can be checked in real time by tablets.

Green Room System overview

Future vision

Recording customer room temperature preferences and light usage patterns to provide a more precise service

The Green Room System is being tested in ten guest rooms. These tests have already shown great energy-saving potential. A representative of The Westin Beijing Financial Street says, “Customers really like the fact that electricity consumption can be seen in real time with a video game-like experience. Next, we are planning a service that uses the data recorded in the Green Room System to analyze customer room temperature preferences and light usage patterns to recreate the same environment on their next visit. We also plan to develop an interface that our housekeeping staff can use more easily.”

We combined energy saving with customer satisfaction.

We combined energy saving with customer satisfaction.

Further development

Green rooms for resort hotels with photovoltaic power generation systems

The Sandals Resorts Group is based in Jamaica where it operates resort hotels. Here, photovoltaic power generation systems have been installed on the roofs of cottage-type guest rooms to work in conjunction with the Green Room Systems. Energy is saved by combining photovoltaic energy generation with remote surveillance and central control of electrical equipment. Panasonic is expanding its optimized energy solutions to suit the needs of different locations across the world.

The Sandals Hotel, a resort hotel in Jamaica

The Sandals Hotel,
a resort hotel in Jamaica

98 photovoltaic panels were installed on cottage roofs.

98 photovoltaic panels were installed on cottage roofs.

City hotel solutions were optimized for use in resort hotels.

City hotel solutions were optimized for use in resort hotels.

*Products shown here may not be available depending on the country or region.

terminology
Green Room System

Energy management system for hotel guest rooms. Power consumption in each guest room is automatically measured with a wattmeter, can be analyzed and visualized on the guest room tablet PC and from a central location. Integrated control of lighting systems and electrical appliances in individual guest rooms helps create Green Rooms, where energy can be saved while comfort is maintained.
Download Catalog pdf

Controller board

Device for integrated control of air conditioning and lighting in individual guest rooms of a hotel, where power consumption can be remotely monitored and equipment controlled. Connecting a wireless router to the controller board enables you to check power consumption and simultaneously operate equipment with tablet PCs.
Download Catalog pdf

Eco-POWER METER

Compact, simple wattmeter able to measure, in real time, the power consumption of each piece of equipment and appliance and to record the reductions achieved in power consumption. An extensive line-up is available. For example, the meter can measure not only a single circuit—each piece of equipment and appliance and each office—but also multiple circuits. Furthermore, depending on the meter type, it is possible to enter values such as water consumption, temperature, and air-flow measured with sensors. Downloading 'visualization' software allows you to display measurement values in graphs by month, day, and time. The Eco-POWER METER supports energy-saving efforts in a wide variety of facilities including offices, hospitals, factories, restaurants, and schools.

  • Eco-POWER METER
  • Photovoltaic panel
  • Security System
  • Projector
  • TV
  • Professional Displays
  • PBX system

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