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Network Camera

Faq Contents

--- Category [Audio]: 6 hit ---

[No.1 - No.6] / 1
No.1 Listen button is grayed out. [Troubleshoot: BB_HCM3xxcameras] [Audio]

Answer... Audio listening is defined to be not used.
-> Define to use Audio listening.

Listening is not permitted to user.
-> Define user to permit access Audio listening.
No.2 Talk button is grayed out. [Troubleshoot: BB_HCM3xxcameras] [Audio]
Answer... Talking is defined to be not used.
-> Define to permit talking.

Talking is not permitted to user.
-> Define user to permit Talking.
No.3 I cannot listen to audio through PC. [Troubleshoot: BB_HCM3xxcameras] [Audio]
Answer... Listening button is set to disable.
-> Click Listening button to enable.

Listening button is displayed in gray color. Listening is not permitted, define to be permitted.

-> Audio volume is controlled to minimum. Adjust volume.
-> Audio property in PC is defined as mute or minimum volume. Adjust audio property.

No.4 Audio feature tool bar is not displayed. [Troubleshoot: BB_HCM3xxcameras] [Audio]
Answer... Exceed maximum access number of camera
-> To access camera later

Audio access is defined to be not permitted
-> To define to be permitted

Both of Listening and Talking are not permitted for user
-> To define to be permitted for user
No.5 There is no sound coming from the audio device connected to the camera. [Troubleshoot: BB_HCM3xxcameras] [Audio]
Answer... Talking is enabled and listening is disabled.
-> Click Talking button, then talking will be enabled.

Talking button is displayed in gray color.
-> Talking is not permitted, define talking to be permitted.

Microphone is not defined in sound property of PC.
-> Define Microphone to be used in sound property.

Microphone input is set to be in mute mode.
-> Change to be not muted in sound property of PC.

Sound device is not connected to camera.
-> Output signal requires to be connected to amplifier for external speaker.

Continuously output time is limited.
-> Define a longer Output time.

Output volume is set to low level.
-> Adjust to higher level.

Network connection is through proxy server.
-> Sound feature cannot function with proxy server.
No.6 Audio cannot be heard on the PC. [Troubleshoot: BB_HCM3xxcameras] [Audio]
  1. [Cause1]
    The microphone is not installed properly.

  2. [Cause2]
    The camera's listen button is muted.
    [Solution2] Click the listen button again to turn off the mute.

  3. [Cause3]
    The listen button is gray.
    The listen feature is disabled for the general user's account or for guest users.
    Change the feature access level for the general user or for guest users to allow access to the listen feature.

  4. [Cause4]
    The camera's volume is turned down.
    Adjust the camera's volume slider.

  5. [Cause5]
    The PC's volume is turned down or muted.
    Open the PC's volume control screen, then turn off the mute and adjust the volume slider on the master and wave setting.

  6. [Cause6]
    The version of the Java is incorrect.
    Install the Java version 1.4.1_01.
    You can get the latest information of the Java on the Panasonic support web site.

  7. [Cause7]
    The number of the simultaneous access with audio exceeds the limit.
    Please access again later.

  8. [Cause8]
    The Web browser is not configured properly.
    Enable the ActiveX control and plug-in on the IE.
    Enable the Java script on the Netscape.
    The Java proxy is not configured properly.
    Set up the Java proxy properly according to the following procedures.
    1. [Start]->[Setup]->[Control panel]->[Java plug-in]
    2. Select the [Proxy] tab.
    3. Uncheck [use the setting of the browser], input the IP address and port number of the proxy in [HTTP] column and click [apply].

[No.1 - No.6] / 1

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