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Network Camera

Faq Contents

--- Category [FAQ: BB_HCM3xxcameras]: 27 hit ---

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No.1 How can I see the JPEG images? [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]

Answer... Please follow the steps below.
  • Access the camera from PC.
  • The first time you select [MPEG-4] as the [Refresh Rate], you can install the ActiveX control.
    When you finish installing the ActiveX control, you can view Motion JPEG images of the camera.
    The installation of the ActiveX control is required only the first time.

No.2 Do I need a license to view JPEG images? [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
Answer... You do not need a license.
No.3 Please describe brightness of 0.2 to 10 lux. [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
  • 0.2 lux: full moon light
  • 1 lux: approximately the same as the brightness of a candle 1 m (3 ft.) away in a dark room.
  • 5 to 10 lux: under the streetlight of one fluorescent lamp at a height of 5m.
  • 5 lux: on the ground.
  • 8 lux: at a height of 1m.
  • 10 lux: at a height of 1.6m.

No.4 Camera cannot be accessed by the URL of viewnetcam. [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
Answer... Viewnetcam server does not receive information of IP address from camera.
  • Check if camera is registered to viewnetcam server correctly.
  • Change DDNS status of Viewnetcam service to be "active", if it is "inactive".

No.5 Which BB-Model cameras support the 2GB SD memory card? [FAQ: SD memory card] [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
Answer... As of 09/2007.

Model: BB-HCM 581,580,515,531,511,481,381,331,311
No.6 Can you view motion images on a cell phone? [FAQ: BB_HCM3xxcameras]
Answer... No. Only JPEG format still image can be viewed.
No.7 I forgot camera's IP address and port number. [FAQ: BB_HCM3xxcameras]
Answer... Start the setup program, then click [Search for Cameras] to display a list of cameras. Find the IP address and Port No. on the list. If you have more than one camera, you can distinguish cameras by MAC address printed on the bottom of the camera.
No.8 I forgot the administrator password. [FAQ: BB_HCM3xxcameras]
Answer... Press the FACTORY DEFAULT RESET button to reset the camera. All settings will be erased and reset to their default values. Refer to the Setup Guide and set up the camera again.
No.9 Only half of the image is displayed with Internet Explorer. [FAQ: BB_HCM3xxcameras]
Answer... Your Internet Explorer is out of date.
Upgrade to Internet Explorer 6.0 or later.
No.10 How can you find out the IP address and port number of the camera? [FAQ: BB_HCM3xxcameras]
Answer... By using setup software in CD-ROM, you can display connected camera's IP address and port number. You can compare the MAC address in this screen to the MAC address on the camera.
No.11 How can you find out the ID and password to access the setup screen? [FAQ: BB_HCM3xxcameras]
Answer... There is no way to know the registered ID and password, therefore, push "clear setting button", then configure from beginning.
No.12 Indicator continues blinking red. [FAQ: BB_HCM3xxcameras] [Indicator]
Answer... The camera may be malfunctioning.

-> If you cannot access the camera, call our customer call center.
No.13 How much is the setup cost for the BB-HCM3xx cameras? [FAQ: BB_HCM3xxcameras]
Answer... The setup cost depends on the conditions of your network, system, etc. Consult your vendor for each setup.
No.14 Can I access the camera through an analog line, dial-up by the PHS, or a cell phone? [FAQ: BB_HCM3xxcameras]
Answer... It is possible if the camera is connected to a router that has full-time access to the Internet through ADSL or CATV. However, we cannot guarantee the operation of the camera.
No.15 What type of the network environment can I select to use the BB-HCM3xx cameras? [FAQ: BB_HCM3xxcameras]
Answer... You must select the always-connected high-speed Internet such as ADSL, CATV or FTTH.
No.16 Can I purchase the BB-HCM3xx cameras at a retail shop? [FAQ: BB_HCM3xxcameras]
Answer... No, this product will be available to the only business users.
You cannot purchase this product at a retail shop.
No.17 Can a third-party access the camera? [FAQ: BB_HCM3xxcameras]
Answer... You can take the following measures.
  • Set the user ID (4~15 digits) and the password.
  • Use the DHCP with the DynamicDNS service.
    Since the camera's IP address is renewed, the risk of the unauthorized access will decrease.
  • Change the static IP address, the domain name for the DynamicDNS service, the user ID or password.

No.18 Can I use the theBB-HCM3xx cameras for security? [FAQ: BB_HCM3xxcameras]
Answer... The concept of our network camera is "monitoring". The quality guarantee of the camera is not enough for the purpose of security depending on the conditions.
No.19 What is the "User-specified DynamicDNS service"? [FAQ: BB_HCM3xxcameras]
Answer... The DynamicDNS service will match the dynamic global IP address and the domain name.
This service has been operated by the server service provider e.g. ISP or ASP.
No.20 What is "EcoLeaf"? [FAQ: BB_HCM3xxcameras]
Answer... The EcoLeaf program has following characteristics. Item 1, 2, 3 are basics of Type III label conforming to ISO TR 14025. Please visit JEMAI site:
No.21 What is the "Multi-Camera" function? [FAQ: BB_HCM3xxcameras]
Answer... You can monitor and control the maximum of four cameras simultaneously with the images and the audio on the one browser by registering the IP addresses of other cameras to one camera.

The following operations are available with multi-camera function.
  1. Two-way audio communication (transceiver method).
  2. 3 groups of the simultaneous display of 4 cameras.
  3. The simultaneous display of the still image from 12 cameras.
  4. The digital zoom.

No.22 What is the external switch? [FAQ: BB_HCM3xxcameras]
Answer... Since the circuit of the camera does not pass high current, you can use the various types of switches.
For example, you can use a magnet switch to use the camera for door opening and closing.
No.23 How can I use the alarm position on the camera control features? [FAQ: BB_HCM3xxcameras]
Answer... You can connect two external sensors to the camera.
If sensor A is placed on the door A and sensor B is placed on the door B, the camera points to door A when door A is open, and points to door B when door B open.
No.24 What is the audio specification? [FAQ: BB_HCM3xxcameras]
  • The audio communication is the 2-way half duplex.
  • The audio compression is G.726 as ADPCM 32kbps.
  • The hearing range is within about 5 m from the external microphone in a quiet place.
  • The voice delay will increase when the network speed is slow or the performance of the PC is low.
  • The voice is not synchronized with the moving image.

No.25 Is the audio communication available for the cell-phone? [FAQ: BB_HCM3xxcameras]
Answer... No. For PC only.
No.26 What is 2-way audio communication? [FAQ: BB_HCM3xxcameras]
Answer... Use the built-in Mic or the separately purchased Mic and a commercially available speaker with amp to speak back and forth.
This lets you exchange information with walkie-talkie type communication.
No.27 What is the motion detection feature? [FAQ: BB_HCM3xxcameras]
Answer... -The camera's motion detection feature allows you to buffer or transfer camera images when the camera detects motion.
-Motion detection threshold and sensitivity can be adjusted. Understanding how threshold and sensitivity interact will help you adjust the motion detection feature to suit your needs.

Determines at what point the motion detection feature is triggered. A lower threshold means less motion is needed to trigger the motion detection feature. A higher threshold means more motion is needed to trigger the motion detection feature. Threshold is indicated in the [Preview] area by the light green area.
Determines how easily the camera detects motion. Lower sensitivity means the camera is less likely to detect motion. Higher sensitivity means the camera is more likely to detect motion. Motion is indicated in the [Preview] area in dark green when it has not exceeded the detection threshold, and is indicated in dark red when it has exceeded the detection threshold.

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