Main Contents begins from here.


Network Camera

Faq Contents

--- Category [Setup: FTP_Transfer]: 8 hit ---

[No.1 - No.8] / 1
No.1 Images from my Network Camera do not appear on my web page. [Setup: FTP_Transfer]

Answer... Reason-A
Images may not be uploading properly due to a discrepancy in the transferring mode of the FTP server and of the Network Camera. There are two possible transfer modes (passive and active), and if the server and the Network Camera are not set to the same mode, FTP transfers will not be completed properly.

Please confirm with your ISP the transfer mode required for FTP. Set the Network Camera to either active or passive mode accordingly. Note that if you are using a firmware version older than 1.50, you must first update your firmware before you can change the FTP transfer mode of the Network Camera. The latest firmware can be downloaded here.

If your Network Camera has firmware version 1.50 or later, follow the instructions below to change the transfer mode.
  1. Type http://IPaddress or the camera's URL followed by: Port Number/config.html in your web browser and press [Enter]. (If the port no. is 80 (default), you do not need to enter the port number.) The Network Camera's Top Page will appear.

  2. Click "Setup Page".

  3. On the setup page, click "Image Transfer".

  4. Click on "Alarm" or "Timer" in Image Transfer window.

  5. At [5. Transfer Method], set [Data transfer method] to [Passive mode] or [Active mode].

Either the directory name/file name which was set under [Upload file name] at [5. Transfer Method] in the Image Transfer window may not be correct, or [Over write setting] at [5. Transfer Method] may be set to [Add time stamp to Upload File Name].

First, confirm that the directory name which was set under [Upload file name] at [5. Transfer Method] is entered correctly. If the directory name set here does not match an existing directory on your web server, the images will not be uploaded. Also make sure that the file name set here matches the file set to be displayed by your web page. Note that no file extension is necessary when entering the file name. The extension ".jpg" is automatically added to the file name when uploaded.

Also, certain characters cannot be used in directory or file names. [Space], ["], ['], [#], [&], [%], [=], [+], [?], [‹], [›] and [:] are not available for use.

If this information is entered correctly, the problem may a space limitation set by your internet service provider (ISP).

When [Over write setting] is set to [Add time stamp to Upload File Name], uploaded images are not replaced by new ones and therefore images accumulate in the upload directory. As more and more images are uploaded, space available for FTP storage may eventually run out, due to the space limitations imposed by your ISP.

If the available space for FTP storage is completely filled, new images cannot be uploaded and therefore will not be displayed on your web page.

To resolve this problem:
-Delete the existing data in the FTP directory on the server.
-Change the setting of [Over write setting] to [Over Write to Fixed Upload File Name].

For more information on using FTP to upload images to a web page, click here.
No.2 Error messages such as "Server returned the extensions" or "Process timed-out" appear in the FTP log on the FTP server. [Setup: FTP_Transfer]
Answer... Reason
See number 1 reason A, above.
No.3 Transferred (FTP) images are not appearing. [Setup: FTP_Transfer]
Answer... Reason
You may have set a transfer rate that is faster than what your network environment can handle. Regardless of what your settings are, the speed in which camera images are transferred via FTP depends on your network environment, such as the throughput of the internet or intranet connection, the response time of the server, the type of broadband router being used, etc.
When the transfer rate is set to an optimum value, only one image will be stored in the Network Cameras buffer. If the rate is too high, files will accumulate in the buffer because they cannot be transmitted fast.

If files are accumulating in the buffer, decrease the transfer rate, i.e. set fewer images to be uploaded per minute. (We recommend you to set a rate of less than 5 images per minute in an ADSL environment.)
The optimum transfer rate can be attained using the following procedure.
  1. Confirm that image transfer via FTP upload is enabled.

  2. On the Top Page, select the Single Camera screen in Motion JPEG or JPEG - Regularly Refresh.

  3. On the Operation Bar, open the Buffered Image screen.

  4. Look at the time stamp displayed on the file name, and see how many images are stored in the buffer.
If there is more than one image in the buffer, the transfer rate is too high and should be decreased. For example: if the transfer rate is set to 5 images per minute, try setting it to 3 images per minute.
Please follow the instructions below to decrease the transfer rate.
  1. Type http://IP address or the camera's URL followed by :Port Number/config.html in your web browser and press [Enter]. (If the port no. is 80 (default), you do not need to enter the port number.) The Network Cameras Top Page will appear.

  2. Click "Setup Page".

  3. On the setup page, click "Image Transfer".

  4. Click on "Alarm" or "Timer" in Image Transfer window.

  5. At [4. Image Buffer Frequency Setting], set [(1) Primary Image Buffer Frequency] and [(2) Secondary Image Buffer Frequency] to the desired transfer rate.
No.4 Images are not being transferred, even though [Setup: FTP_Transfer]
Answer... Reason
Settings in the Network Window may be incorrect. Check the web site of your ISP for information regarding FTP uploads. Look particularly for information on setting DNS manually. Confirm that the Network Camera is configured for DNS properly for use with your ISP's FTP features.
For more information on using FTP to upload images to a web page, click here.
No.5 The camera does not transfer buffered images by E-mail or FTP. [Troubleshoot: BB_HCM3xxcameras] [Setup: FTP_Transfer]
Answer... [Cause1]
Errors have occurred on the way to the E-mail or FTP server.
Refer to the [Protocol] column on the [Status] page, and check if errors are displayed.

The [Default Gateway] or DNS server address settings may be wrong.
Consult your ISP or network administrator, and assign the correct settings.

The login ID or password entered for E-mail or HTTP transferring is incorrect.
Confirm that the correct settings are entered.

[No authentication] is selected for sending E-mail.
Select the authentication method from [POP before SMTP authentication] or [SMTP authentication] for sending E-mail, and enter the appropriate settings if necessary.

The method of SMTP authentication on the SMTP Server has not been compatible with PLAN mode or LOGIN mode.
Only PLAN and LOGIN mode are supported on the camera.
No.6 There is a delay of the image Capture/Transfer. Or, old images are being sent by ftp. [Troubleshoot: BB_HCM3xxcameras] [Setup: FTP_Transfer]
Answer... Sending data is stalling since interval of image capture/transfer is too short.

-> Define a longer interval of image capture/transfer.
No.7 Image of the camera cascaded to HP does not display using [Setup: FTP_Transfer]
Answer... You may have set wrong name of directory and file or setting of "how to write" is set "add time stamp to file name".

Please refer to the following steps:
  1. Delete the data of directory for translating to FTP in ISP side.
  2. Change to file name do that it doesn't put data information in setting of camera side.
  3. Set "how to write" to "reload" in setting of camera side.
  4. Set name of directory and file correctly.
  5. Set IP address of FTP server to "name of server or host" in setting of camera side.

No.8 When the FTP forwarding is set, the update interval of the image is delayed. [Setup: FTP_Transfer] [Setup: Image_Transfer_Feature]
Answer... The forwarding interval is different for the environment in which the customer uses. For example, you should set more 5 minutes under ADSL environment.

[No.1 - No.8] / 1

Banner area begins from here.