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--- Category [Setup: IPsec VPN]: 6 hit ---

[No.1 - No.6] / 1
No.1 The camera cannot be accessed in tunnel mode. [Setup: IPsec VPN]
(2005/07/29)

Answer...
  1. [Cause1]
    The pre-shared key is not set correctly.
    [Solution1]
    Set the same pre-shared key for the camera and the VPN router.

  2. [Cause2]
    The VPN router is not set correctly.
    [Solution2]
    Set the IKE and IPsec policy on the VPN router correctly.

  3. [Cause3]
    Either the VPN router's SA*1 or camera's SA is not established.
    [Solution3]
    Restart the VPN router and the camera.

No.2 The camera cannot be accessed in transport mode. [Setup: IPsec VPN]
(2005/07/29)
Answer...
  1. [Cause1]
    IPSec policy settings are restricted.
    [Solution1]
    Decrease the number of computers connected simultaneously, and waits for a moment, or shorten the lifetime in the PC's IPSec settings.

  2. [Cause2]
    IPSec settings have not been set on your PC.
    [Solution2]
    Set IPSec settings on your PC. See the Panasonic Network Camera support website for more details.

  3. [Cause3]
    The pre-shared key is not set correctly.
    [Solution3]
    Set the same pre-shared key for the camera and your PC.

  4. [Cause4]
    On the VPN router within the network, tunnel mode has been set.
    [Solution4]
    Transport mode and tunnel mode cannot be used at the same time. Cancel the PC's IPSec settings, and communicate using tunnel mode.

  5. [Cause5]
    Either the PC's SA*1 or Camera's SA is not established.
    [Solution5]
    Disable the PC's IPSec settings, and enable it again.

No.3 E-mail or FTP transfer cannot be performed in transport mode. [Setup: IPsec VPN]
(2005/07/29)
Answer...
  1. [Cause1]
    The network settings are not set correctly.
    [Solution1]
    Cancel the IPsec settings on the server, PC and camera, and check that camera images can be transferred. If they can be transferred, the IPsec settings were not set correctly. Set them correctly (see page 60 of Operating Instructions on the CD-ROM).

  2. [Cause2]
    The pre-shared key is not set correctly.
    [Solution2]
    Set the same pre-shared key for the camera, and server.

  3. [Cause3]
    There is an e-mail server or FTP server within the tunnel mode network.
    [Solution3]
    Transport mode and tunnel mode cannot be used at the same time. Cancel the e-mail server or FTP server's IPsec settings, and communicate using tunnel mode.

  4. [Cause4]
    Either the server's SA*1 or camera's SA is not established.
    [Solution4]
    Restart the camera.

No.4 The camera cannot be accessed by IPv6. [Setup: IPsec VPN]
(2005/07/29)
Answer... [[Cause1]
The camera is not configured for IPv6 correctly.
[Solution1]
Refer to the [Network (IPv6)] column on the [Status] page, and check if IP address and default router is correct.

[Cause2]
IPSec settings have not been set on your PC.
[Solution2]
Set IPSec settings on your PC.

IPv6 is supported by Windows Vista and Windows XP Service Pack 1 or later.
If using Windows XP, use the procedure below to enable your PC for IPv6.
  1. Click [Start]->[All Programs]->[Accessories]->[Command Prompt].
  2. When the [Command Prompt] is displayed, enter ipv6 install.
    When installation is complete, [Succeeded.] will be displayed.
  3. Confirm that IPv6 was successfully enabled, enter ipconfig. If IPv6 addresses are displayed, installation was successful.
If you use Windows XP Service Pack 2, the following procedure is also necessary.
  1. Click [Start]->[Control Panel]->[Security Center]->[Windows Firewall]->[Advanced] tab.
  2. Click the [Settings...] button under [ICMP].
  3. Check [Allow incoming router request], then click [OK].
    [Cause3] IPv6 is not supported on your LAN or provider.

No.5 The screen image is not displayed by IPv6 access. [Troubleshoot: BB_HCM3xxcameras] [Setup: IPsec VPN]
(2005/07/29)
Answer... IPv6 address is not defined.
-> Confirm IPv6 network address definition on IPv6 part of maintenance screen.

IPv6 is not defined to PC.
-> Default setting of Windows XP does not support IPv6. Define IPv6 into PC.

Router protect to IPv6 access.
-> Configure router to accept IPv6 access.

Your network or provider does not support IPv6.
No.6 Cannot access camera though tunnel mode. [Troubleshoot: BB_HCM3xxcameras] [Setup: IPsec VPN]
(2005/07/29)
Answer... Pre-shared key is not defined correctly.
-> Define same pre-shared key to VPN router and camera.

VPN router is not configured correctly.
-> Configure VPN router correctly.

SA (Security Association) of VPN router or camera is lost.
-> Reboot VPN router and camera.

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