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Network Camera

Faq Contents

--- Category [Setup: Network]: 19 hit ---

[No.1 - No.19] / 1
No.1 When I connect to my Panasonic IP Camera, I'm always taken to the opening page, what Panasonic refers to as their "Top Page". I want to include a link on my personal web page to this camera. Is there any way to create a link that bypasses the "Top Page"? [Setup: Network]

Answer... Sure, it's very easy. Follow this procedure:
1. Connect to the camera (top page)
2. Click on the link for the "single camera"
3. When the camera page is displayed, copy the link displayed in your browser and uses it as the link in your web page.
No.2 My network uses a proxy server. How do I configure my web browser to access my Network Camera in this situation? [Setup: Network]
Answer... A proxy server is generally used to maintain security on the LAN and control access to the internet. Connecting a Network Camera to a network via a proxy server can cause some problems however, such as reduced frame rate or other connection problems, and we recommend that you consult with the network administrator before installation.
If you do not use a proxy server in your network configuration, you do not need to worry about making proxy server configurations in your web browser.
If you are using a proxy server, the following settings must be made in your web browser:
  • When a Network Camera is part of a LAN, we recommend that you configure the web browser to not use a proxy server.
  • When using a proxy server equipped with a firewall, direct access of a Network Camera may not be possible. We recommend that you consult your network administrator in order to avoid any disturbance to the network or the Network Camera.
Configuring Internet Explorer 5.5 to use a proxy server
  1. Start Internet Explorer.
  2. Select [Tools] -> [Internet Options...]
  3. 2. Click the [Connections] tab.
  4. Click [LAN Settings].
    The [Local Area Network (LAN) Settings] configuration window appears.
  5. Place a check in the [Use a proxy server] box.
  6. Click [Advanced...]. The Proxy Settings dialog box appears.
  7. Enter the IP address of Network Camera into the [Do not use proxy server for addresses beginning with] field.
  8. Click [OK].

No.3 I cannot view images from my Network Camera from the WAN (internet) side when it is connected to a broadband router. [Setup: Network]
Answer... There are several possible reasons for this type of trouble, originating from the broadband or wireless router, or a setting on the Network Camera itself.
Broadband router or wireless router side
  1. You may not have configured the router for Port Forwarding, or forwarding ports on the router may not match the settings on the Network Camera. Refer to the router's owner's manual for information on how to configure Port Forwarding. Click here for more information on Port Forwarding.
  2. The router may be configured for Packet Filtering, or a similar feature, which blocks certain types of access from the WAN (internet) side. If so, change the settings to allow the router to be accessed from the WAN. Refer to the router's owner's manual for details.
Network Camera side
  1. The Default Gateway may not have been set properly in the Network Camera's Network window. Click Configuring the Network Camera and a broadband router and for more information.
  2. The router's Port Forwarding may not match the settings of the Network Camera. Change the settings on the router or on the Network Camera so they match. Click here for more information on Port Forwarding.
  3. If you want to access the Network Camera using a private IP address, type the global IP address of the broadband router followed by the port number of the Network Camera in your web browser.

No.4 The Network Camera is not identified in the Network Camera List window when configuring the camera using the Setup CD-ROM. [Setup: Network]
Answer... There are several possible reasons for this type of trouble.
  1. The LAN (Ethernet) cable may not be properly connected. Use a category 5 crossover cable when connecting a PC and the Network Camera directly, and use a category 5 straight-through cable the Network Camera is connected to a router or hub. Make sure the hub and router are switched on. When properly connected, the Network Cameras indicator should be green.
  2. 20 minutes may have passed since the Network Camera was switched on. The Setup CD-ROM cannot identify the Network Camera if more than 20 minutes pass after the Network Camera is powered up. Please restart the Network Camera, quit the CD-ROM software and launch it again, then try again to locate the Network Camera on the network.
  3. The IP address configured on the PC may be incorrect, preventing it from accessing your network properly. Click Configuring the Network Camera and a broadband router for more information.
  4. Personal firewall or antivirus software installed on the PC may be interfering with the Network Cameras setup program. Disable the personal firewall or the antivirus software when configuring the Network Camera. Once the camera has been found on the network and configured, the firewall or antivirus software can be enabled once again.
  5. If a Network Camera KX-HCM270 is operating in wireless mode, switch to wired mode and try again to identify the Network Camera using the setup CD.

No.5 How do I make a Network Camera KX-HCM270 switch between wireless and wired mode? [Setup: Network]
Answer... To switch to wireless communication mode, turn off the power, disconnect the Ethernet cable, and then turn on the power again.
The KX-HCM270 sets itself to wireless or wired communication mode automatically when its power is turned on. If the Network Camera detects network activity through its Ethernet port, wired mode is automatically selected. When no Ethernet cable is connected, or if the PC or hub is turned off when the Network Camera is powered up, wireless mode is selected.
The communication mode can be switched only by powering the camera down then up again; you cannot switch to wireless mode by disconnecting the Ethernet cable during operation.
No.6 When using a broadband router, how do I configure the router and my Network Camera? [Setup: Network]
Answer... Router setup
If you want to make the Network Camera accessible from the internet, the router must be configured for Port Forwarding. If you want to connect multiple Network Cameras, the cameras must be connected to a switching hub, which is then connected to the router. For information on how to configure your broadband router, consult your owner's manual.
Network Camera setup
The router's private IP address should also be entered in the Network Camera's Network window under [Default Gateway].
Also, the Network Camera's IP address needs to be set to the same address as configured in the router for Port Forwarding. In other words, the Network Camera must be set to receive information that the router is forwarding to it. Click Setup for Port Forwarding (IP Masquerade) and Multi-Camera for more information.
No.7 How and when do I configure for DHCP? [Setup: Network]
Answer... DHCP is a protocol that assigns IP addresses to devices on a network dynamically. If your network administrator or ISP provides you with a DHCP address, enter it in the DHCP field on the Network Camera’s Network page, along with the Host Name, if required by your ISP. For the Host Name, any alphanumeric character is available. [ space ],[ " ],[ ' ],[ # ],[ & ],[ % ],[ = ],[ + ],[ ? ],[ ‹ ],[ › ] and [ : ] are not available.
No.8 When more than one person connects to a Network Camera simultaneously, which user has priority when controlling or configuring the Network Camera? [Setup: Network]
Answer... Provided each user has control (pan, tilt, zoom, etc.) and administration privileges, the most recent operation is allowed. If one user zooms out and moments later another user zooms in, the Network Camera will start to zoom out, then zoom in when it receives the “zoom in” command from the second user. When configuring the Network Camera’s settings, the camera recognizes the most recent changes, i.e. the current settings will reflect the settings made the last time a user clicked “Save”.
No.9 When restarting the Network Camera after changing the network parameters from [Static] to [DHCP], the cameras Top Page does not appear in my web browser. [Setup: Network]
Answer... The PC cannot access the Network Camera because the Network Camera’s IP address has been changed by the DHCP server. Use the setup CD to identify the Network Camera’s new IP address, or press the CLEAR SETTING button to reset the Network Camera to its default settings, and then access the Network Camera by default IP address
No.10 When the network settings are set to DHCP mode, the Network Camera's indicator continues blinking. [Setup: Network] [Indicator]
  1. There may be no network connection. If the Ethernet network indicator light is blinking, it means the camera is connected to the network. If it is not blinking, check to see if the Ethernet cable is in working condition and connected properly, and that the router and/or hub is switched on.
  2. If the camera has a network connection and the DHCP indicator continues to blink, the DHCP server may be down. Consult your network administrator or ISP to check if DHCP server is operating normally.

No.11 The Network Camera sends a ping response, but still cannot be accessed from the web browser. [Setup: Network]
  1. If the Network Camera is connected to a different network than the PC, the default gateway may not be entered correctly under the network settings on the PC or Network Camera. Contact the administrator of the Network Camera’s network and request that the camera’s Default Gateway address be confirmed.
  2. The web browser may be trying to access the Network Camera through a proxy server. If you normally need to use a proxy server when accessing the internet, add your Network Camera’s IP address to the list of addresses which are accessed directly, bypassing the proxy server. Consult the Help file of your web browser for more information.

No.12 My Network Camera is connected to the same network as my PC, but the Setup CD cannot find the camera on the network. [Setup: Network]
  1. The Setup CD cannot identify a Network Camera if more than 20 minutes pass after the Network Camera is powered up. If 20 minutes have elapsed since the power was turned on, turn the camera off then on again, and then try to find it on the network with the Setup CD once again.
  2. On the Setup CD, [Network Configuration] must be set to “Enable”. If the IP address of the Network Camera is not known, push the CLEAR SETTING button to reset the camera to the factory defaults. The camera’s IP address will become

No.13 The error message [Overlapped IP Address!] appears when using the Setup CD program to locate and configure a Network Camera. [Setup: Network]
Answer... The IP address set on the Network Camera may be assigned to another device on the network already. Assign an unused IP address to the Network Camera.
No.14 My Network Camera is connected to a different network, and the program on the Setup CD can not find it. [Setup: Network]
Answer... The Setup CD-ROM program cannot find Network Cameras connected to a different network than the PC. If you wish to detect the Network Camera using the Setup CD-ROM program, use a PC connected to the same network as the Network Camera.
No.15 Camera setup failed using setup software. [Troubleshoot: BB_HCM3xxcameras] [Setup: Network]
Answer... 20 min or more passed after power on.
-> Remove power, then power on again. Start setup from beginning.

Duplicate IP address of camera.
-> Power on and configure camera one by one.

Some network error occurred.
-> To check network configuration, then setup camera again from beginning after power off and on.
No.16 I cannot access camera. [Troubleshoot: BB_HCM3xxcameras] [Setup: Network]
Answer... IP address and port number is wrong.
-> Input correct IP address and password.

IPV6 address does not work on Internet Explorer (I.E.).
-> I.E. does not support IPV6 address to access by DDNS service.

Default gateway and/or DNS is not defined correctly when access camera from internet.
-> Define correct default gateway and/or DNS address.

Connection Type is not defined correctly.
-> If auto negotiation mode does not work, define Connection Type by using table below.
No.17 I cannot access camera within LAN. [Troubleshoot: BB_HCM3xxcameras] [Setup: Network]
Answer... Camera cannot be accessed by URL, since router does not support loopback access.
-> Access by using private IP address.

Camera's subnet configuration is different from PC's subnet.
-> Define same subnet.

Access route is defined to use proxy server.
-> Define to not use proxy
No.18 How do I confirm the PC's IP address and MAC address? [Setup: Network]
  1. Follow [Start]
  2. [All programs]
  3. [Accessories]
  4. [Command Prompt], input "ipconfig / all", and push enter key.

No.19 The network camera that is in the local network is not displayed in the setup program. [Setup: Network] [Troubleshoot: KX_HCM]
Answer... There are two reasons.
  1. When the network camera is on for over 20 minutes, it is impossible to display. If needed, you should restart the network camera.

  2. There is possibility that you didn't check "setting is enable from setup program" on setting page. If you don't know IP-address, you should factory reset the camera.

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