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--- Category [TroubleShoot: Audio Feature]: 8 hit ---

[No.1 - No.8] / 1
No.1 The audio buttons are not displayed. [TroubleShoot: Audio Feature]
(2005/07/29)

Answer...
  • The [Output] or [Input] settings are set to [Disable] on the Audio
    page.
    -> Change them to [Enable].

     
  • In the access level settings on the General User page, [Listen] and [Talk] are not permitted.
    -> Permit [Listen] and [Talk].



No.2 Neither Listen or Talk button can be used. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer... When accessing a camera on a LAN, the web browser settings are going through a proxy server. Change the settings so that they do not go through a proxy server.
 
How to Set the Proxy Server Settings
  1. Start up Internet Explorer. (The example is Internet Explorer 6.0.)
     
  2. Click [Tools] -> [Internet Options...].

     
  3. Click the [Connections] tab, and click [LAN Settings].

     
  4. See if the Use a proxy server check box is checked or not.
    If checked, click [Advanced...].
    - See if the check box is checked or not.
    - If checked, click [Advanced...].

    If not checked, click [Cancel]. Proxy settings are not required.
     
  5. Enter the camera IP address into the Do not use proxy server
    for addresses beginning with data field.

     
  6. Click [OK].
     

No.3 Audio cannot be heard on the computer. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer...
  • The Listen button appears like this:
    -> Click the Listen button. (It will change to.)
     
  • The audio operation toolbar display is gray.
    -> [Listen] is not permitted on the General User page. Permit it.
     
  • The volume is set to minimum.
    -> Adjust the volume on the volume adjustment toolbar.
     
  • The computer volume is set to mute or minimum volume.
    -> Open the PC's Volume Control window, and clear the output
    master and Wave/MP3's Mute checkbox, then adjust the
    volume.

  • appears in the audio toolbar.
    There are too many simultaneous audio connections. Wait for a while, and try to access again.
     

No.4 Audio is not produced from an external speaker connected to the camera. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer...
  • The Listen button appears like this:
    -> Click the Listen button. (It will change to .)
     
  • The Talk button is gray.
    -> [Talk] is not permitted on the General User page. Permit it
     
  • Microphone is not selected on your PC's volume control screen.
    -> Click [Options] -> [Properties] -> , and check [Recording] on the Volume Control window. In the "Show the following volume controls" column, check [Microphone], and click [OK]. Check [Select] on the Recording Control window.
     
  • The PC's microphone input setting is set to mute.
    -> Open the PC's Volume Control window, check the microphone checkbox and then adjust the volume controls.

  • A speaker is not connected to the camera.
    -> Connect an external speaker to the camera.
     
  • An amplifier is not connected to the camera.
    -> The camera's audio output terminal is a line output. Connect it to an external speaker with a built-in amplifier.
     
  • Audio can only be received for short periods of time.
    -> Change the settings to extend the PC Audio Input Timeout.

  • The camera speaker volume settings are set to minimum.
    -> Adjust the volume settings to an appropriate volume.

  • The camera access is going through a proxy server.
    -> The audio feature cannot be used when going through a proxy server.

No.5 Noise can be heard. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer...
  • The plug of the external microphone or speaker is dirty.
    -> Wipe the connection terminal of the microphone or speaker.
  • The external microphone or speaker is not connected properly.
    -> Correctly connect the external microphone or speaker.
  • The audio from your PC speaker is being caught by your PC microphone, and then the camera is transmitting the audio as the noise.
    -> Check [mute] for the microphone column on the volume control screen. Then the PC will stop transmitting audio to the camera.

No.6 Audio is interrupted. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer...
  • Other applications are being run on the computer.
    -> Close other applications on your computer.

  • The max. bandwidth is set to [Unlimited] on the Network page.
    -> Reduce the max. bandwidth

  • The mute for pan/tilt is set to [Enable] on the Audio page.
    -> This is not a problem.

  • The input from the external microphone or speaker is small.
    -> When the audio is interrupted in listening, change sensitiveness to [Maximum] on the Audio page. When the audio is interrupted in talking, adjust the microphone volume on the PC's Volume Control window.

No.7 Security Warning window will be displayed. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer... To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be installed. When trying to display a video for the first time, Security Warning window will be displayed. It is necessary to log in an administrator to install it when you using Windows XP or Windows 2000.
 
If you cannot install ActiveX Controls or you cannot see the video in the Internet Explorer


  1. Click [Tools] [Internet Options] [Security] tab and click [Custom level] on the web browser.
    (1) Check "Prompt" in "Download signed ActiveX Controls".
    (2) Check "Enable" in "Run ActiveX Controls and plug-ins".
     
  2. ActiveX Controls can be installed from the file on the Setup CD-ROM.
    (1) Restart the PC.
    (2) Confirm that Internet Explorer is closed.
    (3) Double-click"ocx\ActiveXInst.exe" on the Setup CD-ROM.
     
    Notes
  • When the IP address was changed for the camera, enter it on the address bar.
  • Video may not be displayed quickly or audio may not be listened immediately. Wait for a while.
  • If you use a proxy server, set the web browser not to access the proxy server
  • In some corporate network environments a firewall may be used for security purposes. It is possible that this may prevent motion video from being displayed. In this situation we suggest:
  • Contact your network administrator.
  • Try using regularly refreshed images.
No.8 Security Warning window on Microsoft Windows XP Service Pack 2 [TroubleShoot: Audio Feature]
(2005/07/29)
Answer... Security Warning window on Microsoft Windows XP Service Pack 2 To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be installed. Follow the steps shown below to install ActiveX Controls.
  1. Click the warning displayed above the tabs, and click [Install ActiveX Control...].
  2. Click [Install].



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