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--- Category [Troubleshoot: BB_HCM3xxcameras]: 52 hit ---
[No.1 - No.52] / 1
No.1
I cannot install Active-X.
[Troubleshoot: Zoom type camera]
[Troubleshoot: BB_HCM5xxcameras]
[Troubleshoot: BB_HCM3xxcameras]
(2006/08/07)
| Answer... | Active-X is prohibited by popup blocking software. -> Disable popup blocking software. |
(2006/02/17)
| Answer... | In case of registering some camera by using private address and global address to same multi screen, it may not display all cameras.
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(2005/07/29)
| Answer... | [Cause1] The auto configuration may be incomplete. [Solution1] Complete the setting with the setup guide. [Cause2] The camera did not receive an IP address from the DHCP server. [Solution2] When setting [Automatic Setup] or [DHCP Setup], the camera may not receive an IP address due to network failures. For more information, consult your network administrator or ISP. |
(2005/07/29)
| Answer... | [Cause1] More than 20 minutes have passed since the camera was turned on. [Solution1] Turn the camera off, and then turn it on again. Refer to the Setup Guide and set up the camera. [Cause2] IP addresses of two or more cameras are overlapping. [Solution2] If you are installing more than one camera, turn on one camera and set up that camera before turning on the next camera. [Cause3] A network error may have occurred during setup. [Solution3] Confirm that your network is working. Make sure that all the LAN cables are connected properly and that your router is turned on and functioning properly, then setup the camera again. |
(2005/07/29)
| Answer... | Turn the camera off, and then turn it on. Setup the camera again. |
(2005/07/29)
| Answer... | [Cause1] Your router's UPnP feature is disabled. [Solution1] Refer to the operating instructions included with your router and enable UPnP. [Cause2] The camera was turned on before the router was turned on. [Solution2] Turn the router on first, and then turn the camera on. [Cause3] The camera's [Default Gateway] setting is not set or is incorrect. [Solution3] Confirm the [Default Gateway] setting and set it up correctly. [Cause4] Your router does not support UPnP. [Solution4] Refer to the operating instructions included with your router and set up UPnP? manually in order to access the camera from the Internet. |
(2005/07/29)
| Answer... | [Cause] Your web browser's temporary file setting is causing old images to be displayed. [Solution] Change your web browser's temporary files setting.
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(2005/07/29)
| Answer... | [Cause1] Many users are accessing the camera. [Solution1] If many users are accessing the camera simultaneously, the image refresh rate decreases. [Cause2] You are not using an Ethernet switching hub. [Solution2] If you view multiple cameras on the [Multi] page, image refresh rate may improve by connecting the cameras to an Ethernet switching hub. [Cause3] The image refresh rate may vary depending on the following conditions. [Solution3] Setting : SD Memory Card recording, IPsec, image-resolutions, image-quality types and the maximum bandwidth usage. Environment: PC performance, network, the brightness and type of object being viewed. [Cause4] The amount of bandwidth that the camera is allowed to use is set too low. [Solution4] Adjust the [Max. Bandwidth Usage] setting. [Cause5] The camera is in color night view mode. [Solution5] It is normal. The image refresh rate decreases when color night view mode is activated. Deactivate color night view mode. |
(2005/07/29)
| Answer... | [Cause] The firmware update was not completed due to the power being turned off, network failure or other cause. [Solution] Download the latest version from Panasonic support web site and update the firmware again. |
(2005/07/29)
| Answer... | [Cause] The desired features have been disabled for the general user or for guest users by [Access Level] setting. [Solution] Change the feature access level for the general user or for guest users to allow access to the desired features, or log on to the camera with the administrator's account. |
(2005/07/29)
| Answer... | [Cause1] The [Output] setting is set to [Disable] on the [Audio] page. [Solution1] Set it to [Enable]. [Cause2] The talk feature is disabled for the general user's account or for guest users. [Solution2] Change the feature access level for the general user or for guest users to allow access to the talk feature. [Cause3] Your web browser is accessing the camera via the proxy server. [Solution3] Set your web browser to bypass the proxy server. |
(2005/07/29)
| Answer... | [Cause] Your web browser is accessing the camera via the proxy server. [Solution] Set your web browser to bypass the proxy server. |
(2005/07/29)
| Answer... | [Cause1] The camera's listen button is muted. [Solution1] Click the listen button again to turn off the mute. [Cause2] The listen button is gray. [Solution2] The listen feature is disabled for the general user's account or for guest users. Change the feature access level for the general user or for guest users to allow access to the listen feature. [Cause3] The camera's volume is turned down. [Solution3] Adjust the camera's volume slider. [Cause4] The PC's volume is turned down or muted. [Solution4] Open the PC's volume control screen, then turn off the mute and adjust the volume slider on the master and wave setting. |
(2005/07/29)
| Answer... | [Cause1] The talk button is turned off. [Solution1] Click the talk button again to turn on to talk. [Cause2] The talk button is gray. [Solution2] The talk feature is disabled for the general user's account or for guest users. Change the feature access level for the general user or for guest users to allow access to the talk feature. [Cause3] The PC's microphone is not selected as the audio input device. [Solution3] Follow these steps to setup the PC's microphone. 1) Open the PC's volume control screen->[option]->[property]. 2) Select [recode]->[mic.] and press [OK]. 3) Check the select box of mic. and press [OK]. [Cause4] The PC's microphone is muted. [Solution4] Open the PC's volume control screen, un-mute the microphone, and adjust the volume slider on the microphone. [Cause5] The speaker is not a powered speaker. [Solution5] The camera's audio output is line level; therefore the audio output must be amplified. Use a powered speaker or connect an amplifier to the speaker. [Cause6] PC Audio Input has been timed out. [Solution6] Change the [PC Audio Input Timeout] setting on the [Audio] page if necessary. [Cause7] The speaker is turned off or its volume is set too low. [Solution7] Confirm that the speaker is turned on and that its volume is turned up. [Cause8] Your web browser is accessing the camera via the proxy server. [Solution8] The talk feature is not available via the proxy server. |
(2005/07/29)
| Answer... | [Cause1] Too many applications are being run on the PC. [Solution1] Close any unnecessary applications on your PC. [Cause2] The amount of bandwidth that the camera is allowed to use is set [unlimited]. [Solution2] Adjust the [Max. Bandwidth Usage] setting. [Cause3] The [Mute during Pan/Tilt] setting is set to [Enable] on the [Audio] page. [Solution3] If set to [Enable], the camera audio is automatically muted whenever the camera is panning or tilting. As a result, the audio may sound interrupted. [Cause4] The sound being picked up by the microphone is too quiet. [Solution4] Set the microphone sensitivity to [Maximum] |
(2005/07/29)
| Answer... | [Cause1] Errors have occurred on the way to the E-mail or FTP server. [Solution1] Refer to the [Protocol] column on the [Status] page, and check if errors are displayed. [Cause2] The [Default Gateway] or DNS server address settings may be wrong. [Solution2] Consult your ISP or network administrator, and assign the correct settings. [Cause3] The login ID or password entered for E-mail or HTTP transferring is incorrect. [Solution3] Confirm that the correct settings are entered. [Cause4] [No authentication] is selected for sending E-mail. [Solution4] Select the authentication method from [POP before SMTP authentication] or [SMTP authentication] for sending E-mail, and enter the appropriate settings if necessary. [Cause5] The method of SMTP authentication on the SMTP Server has not been compatible with PLAN mode or LOGIN mode. [Solution5] Only PLAN and LOGIN mode are supported on the camera. |
(2005/07/29)
| Answer... | [Cause] The image resolution of the transferred file is too large. [Solution] Set the resolution to 192 ~ 144 or 160 x 120 and the image quality to [Favor Motion] on the trigger setting screen. Some mobile phones do not support 320 ~ 240 resolutions. |
(2005/07/29)
| Answer... | [Cause] The camera is configured to buffer or transfer images too quickly. [Solution] When configuring the trigger, set the [Image Buffer Frequency] to buffer or transfer images at a slower rate. |
(2005/07/29)
| Answer... | [Cause] The SD Memory Card is write-protected. [Solution] Slide the switch on the SD memory card to the correct position. |
(2005/07/29)
| Answer... | Indicator is defined as normally off. -> Change definition to be illuminated. Using cross type LAN cable for connecting camera and network. -> Use strait type LAN cable. PoE equipped hub is not connected to camera. -> Connect camera and PoE equipped hub with LAN cable. Power is not supplied to PoE equipped hub. -> Supply power. Wire of LAN cable is broken. -> Use the other LAN cable. The number of connecting PoE equipment is over limitation of PoE equipped hub. -> Some PoE hubs have limitation of number of connecting PoE equipment. In this case, reconnect some PoE equipment to be same or lower number of limitation. Camera and/or PoE equipped hub failed. -> Ask your servicer. Using relay hub between camera and PoE equipped hub. -> Camera should be connected to PoE equipped hub directly. Using wrong LAN cable. -> Cable should satisfy standard of category 5. The cable should be consisting of four pairs UTP/STP cable. |
(2005/07/29)
| Answer... | LAN cable is not connected properly. -> Connect LAN cable properly. Hub or router does not work correctly. -> Check hub or router if it works correctly. LAN cable is broken. -> To change another LAN cable. UPnP is not successful. -> To check UPnP configuration, or configure UPnP again by using setup software in CD. Power is off during firmware upgrading. -> Access camera by browser and re-start and complete firmware upgrading again. |
(2005/07/29)
| Answer... | Power was turned off during firmware upgrading. -> Access camera by browser and re-start/complete firmware upgrading. |
(2005/07/29)
| Answer... | Power was turned off during firmware upgrading. -> Access camera by browser and re-start/complete firmware upgrading. |
(2005/07/29)
| Answer... | Automatic configuration is not complete. -> Complete setup following operating manual. DHCP server does not assign IP address. -> Confirm administrator of network or your network provider. |
(2005/07/29)
| Answer... | 20 min or more passed after power on. -> Remove power, then power on again. Start setup from beginning. Duplicate IP address of camera. -> Power on and configure camera one by one. Some network error occurred. -> To check network configuration, then setup camera again from beginning after power off and on. |
(2005/07/29)
| Answer... | The PC, which is connected to the router, cannot link to internet. -> Check the connection and configuration of router, and then try registration. |
(2005/07/29)
| Answer... | IP address and port number is wrong. -> Input correct IP address and password. IPV6 address does not work on Internet Explorer (I.E.). -> I.E. does not support IPV6 address to access by DDNS service. Default gateway and/or DNS is not defined correctly when access camera from internet. -> Define correct default gateway and/or DNS address. Connection Type is not defined correctly. -> If auto negotiation mode does not work, define Connection Type by using table below. |
(2005/07/29)
| Answer... | Camera cannot be accessed by URL, since router does not support loopback access. -> Access by using private IP address. Camera's subnet configuration is different from PC's subnet. -> Define same subnet. Access route is defined to use proxy server. -> Define to not use proxy |
(2005/07/29)
| Answer... | The version of Internet Explorer is 4.x or older. -> Update Internet Explorer to V6.0 or later. |
(2005/07/29)
| Answer... | IP address and port number is inputted, but not "/mobile". -> "/Mobile" is required to access by mobile phone. QVGA (320x240) image is not displayed. -> QVGA is not supported on mobile phone. Data size is exceed the size of maximum that mobile phone can handle. -> Change to 160x120 dot size image. |
(2005/07/29)
| Answer... | Displayed image is the buffered image in cache memory of browser. -> Define browser to check source at every access. |
(2005/07/29)
| Answer... | Firmware may be corrupted by power outage of during version up process. -> Install latest firmware, which can be downloaded from Panasonic support HP. |
(2005/07/29)
| Answer... | Some function that is not displayed on tool bar is not permitted for user. -> Configure user to be permitted to use this function, or access under administer ID and password |
(2005/07/29)
| Answer... | Audio listening is defined to be not used. -> Define to use Audio listening. Listening is not permitted to user. -> Define user to permit access Audio listening. |
(2005/07/29)
| Answer... | Talking is defined to be not used. -> Define to permit talking. Talking is not permitted to user. -> Define user to permit Talking. |
(2005/07/29)
| Answer... | Listening button is set to disable. -> Click Listening button to enable. Listening button is displayed in gray color. Listening is not permitted, define to be permitted. -> Audio volume is controlled to minimum. Adjust volume. -> Audio property in PC is defined as mute or minimum volume. Adjust audio property. |
(2005/07/29)
| Answer... | Exceed maximum access number of camera -> To access camera later Audio access is defined to be not permitted -> To define to be permitted Both of Listening and Talking are not permitted for user -> To define to be permitted for user |
(2005/07/29)
| Answer... | Talking is enabled and listening is disabled. -> Click Talking button, then talking will be enabled. Talking button is displayed in gray color. -> Talking is not permitted, define talking to be permitted. Microphone is not defined in sound property of PC. -> Define Microphone to be used in sound property. Microphone input is set to be in mute mode. -> Change to be not muted in sound property of PC. Sound device is not connected to camera. -> Output signal requires to be connected to amplifier for external speaker. Continuously output time is limited. -> Define a longer Output time. Output volume is set to low level. -> Adjust to higher level. Network connection is through proxy server. -> Sound feature cannot function with proxy server. |
(2005/07/29)
| Answer... | Depending on mobile phone, VGA or QVGA size image cannot be transferred due to data size. |
(2005/07/29)
| Answer... | Sending data is stalling since interval of image capture/transfer is too short. -> Define a longer interval of image capture/transfer. |
(2005/07/29)
| Answer... | Check the LOCK switch on the SD card and change it to the unlock position. |
(2005/07/29)
| Answer... | If the SD card is formatted by the PC, it will take longer to record. Therefore, format the SD card by the camera function. |
(2005/07/29)
| Answer... | IPv6 address is not defined. -> Confirm IPv6 network address definition on IPv6 part of maintenance screen. IPv6 is not defined to PC. -> Default setting of Windows XP does not support IPv6. Define IPv6 into PC. Router protect to IPv6 access. -> Configure router to accept IPv6 access. Your network or provider does not support IPv6. |
(2005/07/29)
| Answer... | Pre-shared key is not defined correctly. -> Define same pre-shared key to VPN router and camera. VPN router is not configured correctly. -> Configure VPN router correctly. SA (Security Association) of VPN router or camera is lost. -> Reboot VPN router and camera. |
(2005/07/29)
| Answer... | Network setup is not completed. -> Check email and/or ftp transport after disabling IPsec setting of all network equipment. If it can send without IPsec, configure IPsec parameter again. Pre-shared key is not assigned correctly. -> Define same Pre-shared key on camera and server. Email server or ftp server exist within network that is defined tunnel mode. -> Transport and tunnel mode cannot be used at same time. Disable IPsec of email server or ftp server. SA (Security Association) of server or camera is lost. -> Reboot camera. |
(2005/07/29)
| Answer... | More than 20 min has past after power on. -> Re-boot camera again, then restart setup. IP address is duplicated. -> Do not connect another camera that needs configuration during camera setup. Some network trouble may occur during setup. -> Check network and re-boot camera again, then setup. |
(2005/07/29)
| Answer... | The network must have access to the internet. Check this connection. |
(2005/07/29)
| Answer... | All cameras connected to the network will be listed by setup software on CD-ROM. List shows MAC address, IP address and port number. |
(2005/07/29)
| Answer... | Do a Factory Default Restart and set the camera up again following the Getting Started guide. |
(2005/07/29)
| Answer... | User name and password for the administrator or general users have been changed. -> Close the web browser, and access the camera again with the new name/password. |
(2005/03/31)
| Answer... |
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(2003/06/03)
| Answer... |
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[No.1 - No.52] / 1
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Support > Business & Professional > Office Products > Network Camera > FAQs > FAQs Contents
