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Support

Network Camera

Faq Contents

--- ALL FAQ: 513 hit ---

[No.1 - No.513] / 1
[IPv6]
No.1... The 'http://www.ipv6.org/' URL listed in the manuals is not available. [IPv6]
(2010/11/25)

Answer... You cannot get an information about Ipv6 by 'http://www.ipv6.org/' because it was closed.
[SSL]
No.2... What item is required to use SSL? [SSL] [FAQ: C140_C160]
(2008/10/24)
Answer... Basically nothing is required. Only browser should support SSL. IE Ver.6 or newer is supported SSL.
No.3... How to configure camera to use SSL? [SSL] [FAQ: C140_C160]
(2008/10/24)
Answer... Administrator of camera can define to use SSL. User will be required to use SSL if enabled.
No.4... How difference will performance is by using SSL function? [SSL] [FAQ: C140_C160]
(2008/10/24)
Answer... Data processing and outputting speed will be affected by using SSL function. Since this number is affected by not only SSL function, but also image type and network condition. It is hard to describe the level of how influenced. The number of user who can access camera at same time will be reduced by using SSL function from 30 to 10, in case of using MPEG-4; maximum number of user is reduced from 10 to 5 users.
[Troubleshoot: SD memory card]
No.5... Recorded image is not deleted after sending with E-mail, FTP or Http transfer. [Troubleshoot: SD memory card]
(2007/07/23)
Answer... Sending image data does not delete the file until total size is 20MBytes, then it will be deleted.

Non-deleted images may be sent again after rebooting camera.
No.6... The camera is set to transfer images by FTP, E-mail, or HTTP using a SD memory card. Some buffered images remain. Anything wrong? [Troubleshoot: SD memory card]
(2007/07/23)
Answer... Model: BB-HCM5xx, firmware V3.14R01

We changed some specifications to raise durability of SD memory cards.
Before, the camera deleted the buffered images by each transfer completion.
Now, it keeps the images up to 20MB temporarily, and then deletes them one time.
No.7... Some images cannot be recorded when I configure the image buffer frequency (when the camera records on a SD memory card). [Troubleshoot: SD memory card]
(2007/04/24)
Answer... It is not failure with the product.

Model: BB-HCM5xx, HCE481, HCM403, HCM3xx, HCS301

  • Reason:
    If the SD memory card was inserted in the camera and the recording frequency is configured more than 1 image every 1 second, it may not record at regular intervals.

  • Solution:
    If the camera is recording images on the SD memory card, configure the "Image Buffer Frequency" to 1 image (or less) every 1 second because the recording speed is slower than the buffering on the internal memory.

No.8... The image does not record as defined. [Troubleshoot: SD memory card]
(2007/04/24)
Answer... When record onto SD memory card, it will take more time compared to recording into internal memory.
It is suggested to configure recording duration less than once a second.
No.9... It takes a long time to record images onto SD Card. [Troubleshoot: SD memory card] [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... If the SD card is formatted by the PC, it will take longer to record. Therefore, format the SD card by the camera function.
No.10... The power was turned off during recording and the data may be corrupted. [Troubleshoot: SD memory card]
(2004/07/28)
Answer... Corrupted data cannot be recovered. It is suggested to format again by camera.
No.11... Records slowly on SD card. [Troubleshoot: SD memory card]
(2004/07/28)
Answer... It takes longer to record when it is formatted on a PC.

-> Format it on the camera
No.12... I cannot record onto the SD memory card. [Troubleshoot: SD memory card]
(2004/07/28)
Answer... SD memory is locked. Set switch to unlock.

SD may not be formatted. Please format SD memory card by camera.
In case of formatting SD memory card by PC, it may take longer to record.
[FAQ: SD memory card]
No.13... When I insert the SD card, will the recordable capacity be added to the internal memory? [FAQ: SD memory card]
(2007/03/08)
Answer... If you insert the SD memory card, you can only record onto the SD memory card. You cannot use the internal memory.
No.14... What is the benefit of using an SD memory card? [FAQ: SD memory card]
(2007/03/08)
Answer... You can choose different SD memory card sizes.

The SD memory card:
can be inserted and ejected easily, you can choose the memory capacity you need, it is light, and can be used in other systems or products.
No.15... Is the SD memory card used in the network camera compatible to other AV products? [FAQ: SD memory card]
(2007/03/08)
Answer... No, the network camera uses an original recording format.
No.16... How can I see the images recorded in the SD memory card? [FAQ: SD memory card]
(2007/03/08)
Answer... You can see the images by:
  1. Accessing the camera and reviewing the image/audio data recorded in the SD memory card.

  2. Taking the SD memory card out of the camera, and copying its data onto the PC.
    • - You need optional viewer software in order to review the JPEG file (.pnc) recorded in the SD memory card. The viewer software can be downloaded from Panasonic Support Website.
    • - You need Windows Media Player 9.0 or later in order to review the MPEG-4(.asf) recorded on the SD memory card.

  3. Download the data recorded onto the SD memory card and use either the viewer software or Windows Media Player (in step 2)

No.17... Do you guarantee other manufacturers of SD cards other than Panasonic? [FAQ: SD memory card]
(2007/03/08)
Answer... No.
We do not guarantee other manufacturers SD memory cards.
No.18... Do you guarantee 8, 16, and 32MB SD cards? [FAQ: SD memory card]
(2007/03/08)
Answer... No.
We do not guarantee 32, 16, 8MB SD memory cards.
No.19... Can the SD memory card record only video? [FAQ: SD memory card]
(2007/03/08)
Answer... In case of JPEG mode, you can record only video data.
In case of MPEG-4 mode, you can record video and audio.
No.20... Can I use SDIO supported products? [FAQ: SD memory card]
(2007/03/08)
Answer... No.
The network camera can support only SD memory card. It is not compatible with SDIO supported products such as wireless cards.
No.21... Can I record other camera images onto the SD memory card? [FAQ: SD memory card]
(2007/03/08)
Answer... No.
You can only record images to the camera in which the SD memory card is inserted.
No.22... Which BB-Model cameras support the 2GB SD memory card? [FAQ: SD memory card] [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
(2005/11/10)
Answer... As of 09/2007.

Model: BB-HCM 581,580,515,531,511,481,381,331,311
No.23... Why is a new file created if there is a lot of space on the SD card? [FAQ: SD memory card]
(2005/08/22)
Answer... At rebooting during recording, new file will be created. If file size exceeds 20MBytes, file will be closed, and then new file will be created. Max. number of files is 50.
No.24... What is the maximum number of files that can be created? [FAQ: SD memory card]
(2005/08/22)
Answer... Max number of files is 50. In case of over 50 files, oldest file will be deleted automatically.
No.25... What does each file name mean? [FAQ: SD memory card]
(2005/08/22)
Answer... File name is consist of Task number, "Task" and file number. Extension is "pnc"
No.26... Are there any problems recording onto an SD card? [FAQ: SD memory card]
(2005/08/22)
Answer... In case of recording onto SD memory card, it may shorten the lifetime of the SD card.

-> For recording a long time, it is suggested to reduce recording times or size.
No.27... Is there any issue regarding SD memory card recording? [FAQ: SD memory card]
(2005/08/22)
Answer... When images are recorded on the SD memory card, sometimes its lifetime is shortened.

Model: BB-HCM5xx

-For your information:
If you want to keep using the SD memory card for long term, we recommend you limit time frame or amount of data and reduce the frequency for recording.
No.28... I cannot record image onto SD memory card. [FAQ: SD memory card] [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... Check the LOCK switch on the SD card and change it to the unlock position.
No.29... How often can the camera record the images? or How much is the recording speed of the camera? [FAQ: SD memory card]
(2004/07/27)
Answer... Model: BB-HCM5xx, HCE481, HCM403, HCM3xx, HCS301

Case A; buffering in internal memory:
  • It can buffer 30 image/s maximum, depends on the usage conditions.
  • It can buffer images and voice for 9 hours by MPEG-4(320 x 240 dots) and about 110,000 images by JPEG(320 x 240 dots).
  • You can keep images and voices longer if you record only in case of some events are occurred like using the motion detection feature. However, in the case that you have to install the camera at the place in which the motion detection could be working continuously, you want to raise the buffering frequency or you want to buffer the images for more than 9 hours, then we recommend you should use the recording program for a PC.
Case B; recording on the SD memory card:
  • It can be recorded 1 image/s depending on the condition. *If the recording frequency was configured shorter than 1 image/s, some images may not be recorded.

No.30... Will the SD card be used as an addition to the internal memory? [FAQ: SD memory card]
(2004/07/27)
Answer... No. when SD memory card is inserted, internal memory will not used.
No.31... Is there compatibility between network camera and other AV equipment? [FAQ: SD memory card]
(2004/07/27)
Answer... No. The format is unique.
No.32... How can you view the recorded image on the SD card? [FAQ: SD memory card]
(2004/07/27)
Answer... There are two ways. One is to view by accessing buffered image on the camera.
The other is by using viewer software that can be downloaded from website.
No.33... How fast does the camera records into memory? [FAQ: SD memory card]
(2004/07/27)
Answer... In case of recording into internal memory, max. 30 frames can be recorded per sec.

QVGA (320x240) MPEG-4 image can be recorded for 9 hours, or 110,000 frames of QVGA size of JPEG data can be recorded. It is suggested to use recording software to record longer.

In case of recording onto SD memory card, max. 1 frame can be recorded per sec.
No.34... Can I record other cameras image onto SC memory card? [FAQ: SD memory card]
(2004/07/27)
Answer... No. Only the camera with the SD inserted into it can have its images recorded onto it.
No.35... Can you record images onto something other than an SD card? [FAQ: SD memory card]
(2004/07/27)
Answer... No. Only SD memory card is supported.
No.36... Can a non-Panasonic SD card be used? [FAQ: SD memory card]
(2004/07/27)
Answer... Maybe, however it is not guaranteed.
No.37... Can an 8, 16 or 32Mbytes SD memory card be used? [FAQ: SD memory card]
(2004/07/27)
Answer... Maybe, however it is not guaranteed.
[Error message and code]
No.38... The following messages are displayed on the monitor screen: [Error message and code]
(2006/07/14)
Answer... Model No : BL-WV10

Follow the message displayed on the monitor screen to enable operation.
No.39... Camera image is not displayed and get error code (4/12002). [Error message and code]
(2006/02/17)
Answer...
  • IP address or domain name is not correct in multi camera display configuration
    -> Configure correct IP address or domain name.
    In case of access multi camera screen from Internet, IP address should be global IP address.
    In case of access multi camera screen from local network, IP address should be local address.

  • Connection may be timeout
    -> Access network when it is not busy, or terminate the other software that is using network.

  • The setting of the multi for 2 cameras
    [Camera A]
    Local IP address: 192.168.1.100
    Port: 50000
    Global IP address/Viewnetcam: 81.86.1.1/shop1.viewntcam.com
    [Camera B]
    Local IP address: 192.168.1.101
    Port: 50001
    Global IP address/Viewnetcam: 81.86.1.1/shop2.viewntcam.com
    • Access Camera A and enter ''Multi''
      1. Setting for Camera A to access via the internet IP Address or Host Name: 81.86.1.1 or shop1.viewntcam.com Port No.: 50000
      2. Setting for Camera B to access via the internet IP Address or Host Name: 81.86.1.1 or shop2.viewntcam.com Port No.: 50001
      3. Setting for Camera A to access through LAN IP Address or Host Name: 192.168.1.100 Port No.: 50000
      4. Setting for Camera B to access through LAN IP Address or Host Name: 192.168.1.101 Port No.: 50001
    • Set 1-4 to be the internet access and 5-8 to be the local access, and then you can choose the access type.
    • If you have 5 or more cameras, set Camera A for the internet access and Camera B for the local access.
    • You must set Port Forwarding on the router and cameras.

No.40... Error code (4/12002) is displayed. [Error message and code]
(2006/02/17)
Answer...
  • Registered camera address or url is not correct.
    -> Register the correct camera address or url.

  • Response from camera may time out.
    -> Access when network is not busy.
    -> Use the other software using network with heavy traffic. Registered camera address or url is not correct.

No.41... The following is displayed:[There is a problem with the BL-WV10. Please note the error code below and contact a Panasonic service center for servicing.] [Error message and code]
(2005/08/01)
Answer... Remove the power cord of the AC adaptor from the AC power source and reinsert it.
If this doesn't resolve the problem, note the error code shown on the screen and contact your dealer.
No.42... The error message "ERROR CODE (4/12002)" is displayed, and the image is not displayed. [Error message and code]
(2005/06/03)
Answer...
  1. [Cause1]
    A wrong IP address or domain name may be set on the Multi-Camera page.
    [Solution1]
    Set the correct IP address or domain name.

  2. [Cause2]
    If the correct IP address or domain name was already set, the network connection may have timed out.
    [Solution2]
    Access the network when it is less busy, or close other software that is connected to the network.

No.43... An error message is displayed while trying to set and save the WEP key for the encrypted wireless connection. [Error message and code]
(2005/04/19)
Answer... model: BB-HGW700A

You must set all 4 WEP keys before saving.
No.44... An error message " Popup is blocked." is displayed, and then a single camera page is not displayed. [Error message and code]
(2005/03/15)
Answer... model: BB-HGW700A

When Microsoft® Windows XP Service Pack 2 is used, a pop-up blocker may prevent the camera from displaying the image.

Click the warning displayed above the page, and click it, and Click [Always Allow Pop-ups from This Site...].
No.45... An error message is displayed. What do I do when an error message is displayed? [Error message and code] [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • Turn off all the devices, and then turn on the KX-HGW600, then PC.

  • Make sure Obtain an IP address automatically is checked on the PCs. Use the DHCP server function.

  • Make sure the address of the DHCP Available Address Range does not overlap with those of other devices.

No.46... When configuring the four cameras for the multi camera page, [Error message and code] [Troubleshoot: KX_HCM]
(2004/04/21)
Answer... [Cause]
The socket is the old version of Windows95. Therefore the connection between cameras is not correct.

[Solution]
Download the patch file (Ws2setup.exe) from the following URL, and upgrade the socket to the version 2.0.
http://support.microsoft.com/default.aspx?kbid=182108
  • You cannot install IE6.0 on Windows95.
  • Upgrade the socket at your own risk.
  • Refer to the Microsoft's Home Page for the detailed upgrade procedures. Please accept that we cannot support you for this solution.

No.47... The camera image is displayed properly on the single screen, but the image from other cameras is not displayed on the multi screen and the error message "The connection is failed" is displayed. [Error message and code]
(2003/12/10)
Answer...
  • [Cause]
    When using the user-specified DNS server instead of Viewnetcam to access the camera by using the domain name through the Internet, the image from the camera configured for the multi camera screen will not be displayed.

  • [Solution]
    It is possible that the DNS server is wrong.
    Confirm that the error counter in the DNS section has increased on the status screen. If the error counter is counted up, correct the DNS server setting for the camera. Because the specification of the name resolution with DNS differ between the single screen and on the multi screen, this issue that the camera image is displayed on the single screen but is not displayed on the multi screen has occurred.


No.48... I have a warning message about security when I visit "My Account" in Viewnetcam site. [Error message and code] [Troubleshoot: Viewnetcam]
(2003/07/07)
Answer... If you use web browser ver5.00 or older, you will get this message. Please update it to the latest.
No.49... When using "http://***.viewnetcam.com:port number" to access the camera registered on the Viewnetcam, an error message is displayed. [Error message and code]
(2002/11/05)
Answer...
  • [Cause]
    If there is more than one camera under the same router and "use DDNS server " is checked on the network setup screen, the error message is displayed when using "the other camera's domain name:port number" to access the camera.

  • [Solution]
    If "use DDNS server " is checked and "the domain name:port number" is used to access some of cameras, you must use each Viewnetcom's domain name.
    If you use the Veiwnwtcam and the provider's DDNS service at same time, the error message will be displayed. Decide between the two.


No.50... Network camera screen is normal but multi-screen is not available and displays error message. [Error message and code]
(2002/10/16)
Answer... You might have setup DNS server wrong.
You should check error of connection in DNS in Status.
If number increased, you must setup DNS server exactly.
No.51... Setup Program displays error message "duplicate IP-address". [Error message and code]
(2002/07/30)
Answer... Use a new IP address.
[Monitoring: mobile phones]
No.52... Can I see moving images on my cell phone? [Monitoring: mobile phones]
(2007/03/08)
Answer... No.
The mobile phones can monitor only still images of JPEG format.
No.53... How do I operate the camera from a mobile phone ? [Monitoring: mobile phones]
(2007/03/08)
Answer... You can control the camera by using 12 keys and cursor of your mobile phone.
No.54... How long does it take to monitor the network camera image using a mobile phone? [Monitoring: mobile phones]
(2007/03/08)
Answer... It varies. Please check with your mobile phone carrier.
No.55... How much does it cost to see a network camera image on a mobile phone? [Monitoring: mobile phones]
(2007/03/08)
Answer... The image size of 320x240 is approximately 16KB. Please check with your mobile phone carrier.
No.56... What conditions must be met to monitor still images by mobile phone? [Monitoring: mobile phones]
(2007/03/08)
Answer... The mobile phone must have web browser loaded and support JPEG.
No.57... Top screen and/or camera image is not displayed on mobile phone. [Monitoring: mobile phones] [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... IP address and port number is inputted, but not "/mobile".
-> "/Mobile" is required to access by mobile phone.

QVGA (320x240) image is not displayed.
-> QVGA is not supported on mobile phone.

Data size is exceed the size of maximum that mobile phone can handle.
-> Change to 160x120 dot size image.
No.58... Camera image cannot be transferred with email to mobile phone. [Monitoring: mobile phones] [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... Depending on mobile phone, VGA or QVGA size image cannot be transferred due to data size.
[Audio]
No.59... Listen button is grayed out. [Troubleshoot: BB_HCM3xxcameras] [Audio]
(2005/07/29)
Answer... Audio listening is defined to be not used.
-> Define to use Audio listening.

Listening is not permitted to user.
-> Define user to permit access Audio listening.
No.60... Talk button is grayed out. [Troubleshoot: BB_HCM3xxcameras] [Audio]
(2005/07/29)
Answer... Talking is defined to be not used.
-> Define to permit talking.

Talking is not permitted to user.
-> Define user to permit Talking.
No.61... I cannot listen to audio through PC. [Troubleshoot: BB_HCM3xxcameras] [Audio]
(2005/07/29)
Answer... Listening button is set to disable.
-> Click Listening button to enable.

Listening button is displayed in gray color. Listening is not permitted, define to be permitted.

-> Audio volume is controlled to minimum. Adjust volume.
-> Audio property in PC is defined as mute or minimum volume. Adjust audio property.

No.62... Audio feature tool bar is not displayed. [Troubleshoot: BB_HCM3xxcameras] [Audio]
(2005/07/29)
Answer... Exceed maximum access number of camera
-> To access camera later

Audio access is defined to be not permitted
-> To define to be permitted

Both of Listening and Talking are not permitted for user
-> To define to be permitted for user
No.63... There is no sound coming from the audio device connected to the camera. [Troubleshoot: BB_HCM3xxcameras] [Audio]
(2005/07/29)
Answer... Talking is enabled and listening is disabled.
-> Click Talking button, then talking will be enabled.

Talking button is displayed in gray color.
-> Talking is not permitted, define talking to be permitted.

Microphone is not defined in sound property of PC.
-> Define Microphone to be used in sound property.

Microphone input is set to be in mute mode.
-> Change to be not muted in sound property of PC.

Sound device is not connected to camera.
-> Output signal requires to be connected to amplifier for external speaker.

Continuously output time is limited.
-> Define a longer Output time.

Output volume is set to low level.
-> Adjust to higher level.

Network connection is through proxy server.
-> Sound feature cannot function with proxy server.
No.64... Audio cannot be heard on the PC. [Troubleshoot: BB_HCM3xxcameras] [Audio]
(2003/06/03)
Answer...
  1. [Cause1]
    The microphone is not installed properly.

  2. [Cause2]
    The camera's listen button is muted.
    [Solution2] Click the listen button again to turn off the mute.

  3. [Cause3]
    The listen button is gray.
    [Solution3]
    The listen feature is disabled for the general user's account or for guest users.
    Change the feature access level for the general user or for guest users to allow access to the listen feature.

  4. [Cause4]
    The camera's volume is turned down.
    [Solution4]
    Adjust the camera's volume slider.

  5. [Cause5]
    The PC's volume is turned down or muted.
    [Solution5]
    Open the PC's volume control screen, then turn off the mute and adjust the volume slider on the master and wave setting.

  6. [Cause6]
    The version of the Java is incorrect.
    [Solution6]
    Install the Java version 1.4.1_01.
    You can get the latest information of the Java on the Panasonic support web site.

  7. [Cause7]
    The number of the simultaneous access with audio exceeds the limit.
    [Solution7]
    Please access again later.

  8. [Cause8]
    The Web browser is not configured properly.
    [Solution8]
    Enable the ActiveX control and plug-in on the IE.
    Enable the Java script on the Netscape.
    The Java proxy is not configured properly.
    Set up the Java proxy properly according to the following procedures.
    1. [Start]->[Setup]->[Control panel]->[Java plug-in]
    2. Select the [Proxy] tab.
    3. Uncheck [use the setting of the browser], input the IP address and port number of the proxy in [HTTP] column and click [apply].

[Update]
No.65... What should I do if the firmware update fails? [Update] [Troubleshoot: KX_HCM]
(2004/04/21)
Answer... The firmware updating is now in process.
  1. Confirm the indicator.
  2. If the Indicator continues flashing green (HCM1/2) or orange (other models), follow these steps.
    1. Push the refresh button on the browser.
    2. If there is no improvement, input "http://***.***.***.***/cgiBootFiramwareVersionUp" and push the enter key.
    3. If the [Update Firmware] screen is displayed, update the firmware completely in reference to the operating instructions.
  3. If there is no improvement in symptoms, turn the camera off/on, and then try the setup again.
The firmware updating is done a number of times.
  1. Confirm the indicator.
  2. If the Indicator continues flashing green (HCM1/2) or orange (other models), follow these steps.
    1. Input the URL of the [Update Firmware] screen directly and push the enter key.
    2. If there is no improvement, press the FACTORY DEFAULT RESET button to reset the camera and input "http://192.168.0.253".
    3. If you can not access to the [Update Firmware] screen, input "http://***.***.***.***/cgiBootFiramwareVersionUp" and push the enter key.
    4. If the [Update Firmware] screen is displayed, update the firmware completely in reference to the operating instructions.
  3. If there is no improvement in symptoms, turn the camera off/on, and then try the setup again.

No.66... How do I confirm the version of ActiveX? [Update]
(2003/06/27)
Answer... You can confirm that according to the following procedures.
  1. [Start]->[Setup]->[Control panel]->[Java plug-in]
  2. Select the [about Java plug-in] tab.

[Indicator]
No.67... When the network settings are set to DHCP mode, the Network Camera's indicator continues blinking. [Setup: Network] [Indicator]
(2005/10/13)
Answer...
  1. There may be no network connection. If the Ethernet network indicator light is blinking, it means the camera is connected to the network. If it is not blinking, check to see if the Ethernet cable is in working condition and connected properly, and that the router and/or hub is switched on.
     
  2. If the camera has a network connection and the DHCP indicator continues to blink, the DHCP server may be down. Consult your network administrator or ISP to check if DHCP server is operating normally.

No.68... How does the indicator on the BL-C10A indicate the camera's status? [Troubleshoot: C10] [Indicator]
(2005/10/13)
Answer... Reason
The following chart explains the status of the camera as shown by the indicator (LED).
 
LED color LED status Possible cause Possible solution
-- Off The incorrect AC adaptor is connected to the camera. Make sure to use the included AC adaptor.
The indicator is turned off. To indicate camera status using the indicator, turn on the indicator using "Indicator Control".
Orange Orange on or orange flashing (after camera is turned on)
The Ethernet cable is not connected properly. Make sure the cable is connected.
The user-supplied hub or broadband router is not functioning properly. Make sure the user-supplied hub or broadband router is functioning properly.
Orange flashing While upgrading the camera's firmware, you unplugged the AC adaptor before the upgrade was finished. Access the camera again with a web browser, then follow the on-screen instructions under "Update Firmware" and update the firmware.
Orange flashing (2 second intervals) The broadband router is turned off. Turn the broadband router on and wait for the Internet connection to be re-established.
There was a UPnP port refresh error. Repeat the "Automatic Setup" procedure described in the Getting Started manual. If the problem still exists, refer to the documentation included with your broadband router and configure the broadband router's port forwarding feature.
Orange on The Ethernet cable is not connected or the camera is not connected to the LAN (Local Area Network). Make sure the cable is connected.
Green Green flashing Automatic setup did not finish correctly. Refer to the Getting Started manual and complete the setup procedure.
The camera could not obtain an IP address from the DHCP server. When "Automatic Setup" or "DHCP" is selected as the connection mode, something may be prohibiting the camera from obtaining an IP address from the DHCP server. Consult your network administrator or service provider.
Green on (Normaloperation) .
Red Red flashing The camera may be malfunctioning. Please contact the place of purchase.
Red on Privacy mode is turned on. To turn off privacy mode, press the privacy button on the front of the camera, or access the camera as an administrator and turn off privacy mode remotely.

No.69... Indicator does not light. [Troubleshoot: BB_HCM3xxcameras] [Indicator]
(2005/07/29)
Answer... Indicator is defined as normally off.
-> Change definition to be illuminated.

Using cross type LAN cable for connecting camera and network.
-> Use strait type LAN cable.

PoE equipped hub is not connected to camera.
-> Connect camera and PoE equipped hub with LAN cable.

Power is not supplied to PoE equipped hub.
-> Supply power.

Wire of LAN cable is broken.
-> Use the other LAN cable.

The number of connecting PoE equipment is over limitation of PoE equipped hub.
-> Some PoE hubs have limitation of number of connecting PoE equipment. In this case, reconnect some PoE equipment to be same or lower number of limitation.

Camera and/or PoE equipped hub failed.
-> Ask your servicer.

Using relay hub between camera and PoE equipped hub.
-> Camera should be connected to PoE equipped hub directly.

Using wrong LAN cable.
-> Cable should satisfy standard of category 5. The cable should be consisting of four pairs UTP/STP cable.
No.70... Indicator is blinking orange. [Troubleshoot: BB_HCM3xxcameras] [Indicator]
(2005/07/29)
Answer... LAN cable is not connected properly.
-> Connect LAN cable properly.

Hub or router does not work correctly.
-> Check hub or router if it works correctly.

LAN cable is broken.
-> To change another LAN cable.

UPnP is not successful.
-> To check UPnP configuration, or configure UPnP again by using setup software in CD.

Power is off during firmware upgrading.
-> Access camera by browser and re-start and complete firmware upgrading again.
No.71... Indicator on camera is blinking orange. [Troubleshoot: BB_HCM3xxcameras] [Indicator]
(2005/07/29)
Answer... Power was turned off during firmware upgrading.

-> Access camera by browser and re-start/complete firmware upgrading.
No.72... Indicator is blinking green. [Troubleshoot: BB_HCM3xxcameras] [Indicator]
(2005/07/29)
Answer... Automatic configuration is not complete.
-> Complete setup following operating manual.

DHCP server does not assign IP address.
-> Confirm administrator of network or your network provider.
No.73... Indicator is not illuminated. [Troubleshoot: Zoom type camera] [Indicator]
(2005/07/29)
Answer... Confirm that the standard AC adaptor is being used.
Indicator display is disabled.

-> Check if the indicator control is disabled
No.74... Indicator continues blinking red. [FAQ: BB_HCM3xxcameras] [Indicator]
(2005/07/29)
Answer... The camera may be malfunctioning.

-> If you cannot access the camera, call our customer call center.
No.75... The POWER indicator blinks green. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Indicator]
(2004/10/06)
Answer...
  • Blinking slowly: 1 second interval
    1. Input "http://192.168.0.254:8080" in the address field of the web browser.
    2. [Update Firmware] screen will be displayed, then update the firmware.

  • Blinking quickly: 0.4 second interval
    1. Turn this product off.
    2. With the power on, press and hold the FACTORY DEFAULT RESET button at the back of this product.
    3. The POWER indicator will go out in about 10 seconds, and then release the FACTORY DEFAULT RESET button.
    4. The POWER indicator will blink green again.
      Input "http://192.168.0.254:8080" in the address bar of the web browser.
    5. [Update Firmware] screen will be displayed, then update the firmware.

No.76... The POWER indicator is red. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Indicator]
(2004/10/06)
Answer... Remove the power cord of the AC adaptor from the AC power source and reinsert it.
If this doesn't resolve the problem, contact your dealer.
[FAQ: C140_C160]
No.77... What is SSL? [FAQ: C140_C160]
(2008/10/24)
Answer... This is data security technology to protect against intercepting data or hacking data by encrypting communicating data. This is used for communication of internet banking or settlement of credit card payment.
No.78... When does LED illuminate? [FAQ: C140_C160]
(2008/10/24)
Answer... There are four options.
  1. [When Dark]: The light turns on if the camera's brightness sensor detects darkness.
  2. [Motion or Sensor Detection]: The light turns on when the motion detection feature or sensor makes detection.
  3. [Motion or Sensor Detection When Dark]: The light turns on when the motion detection feature or sensor makes detection when it is dark.
  4. [Off]: The light never turns on

No.79... What item is required to use SSL? [SSL] [FAQ: C140_C160]
(2008/10/24)
Answer... Basically nothing is required. Only browser should support SSL. IE Ver.6 or newer is supported SSL.
No.80... How to configure camera to use SSL? [SSL] [FAQ: C140_C160]
(2008/10/24)
Answer... Administrator of camera can define to use SSL. User will be required to use SSL if enabled.
No.81... How difference will performance is by using SSL function? [SSL] [FAQ: C140_C160]
(2008/10/24)
Answer... Data processing and outputting speed will be affected by using SSL function. Since this number is affected by not only SSL function, but also image type and network condition. It is hard to describe the level of how influenced. The number of user who can access camera at same time will be reduced by using SSL function from 30 to 10, in case of using MPEG-4; maximum number of user is reduced from 10 to 5 users.
[Troubleshoot: C140_C160]
No.82... When the camera is recorded with HNP15, the image is not displayed. [Troubleshoot: C140_C160]
(2008/10/24)
Answer... When BL-C140/160 is recorded, the issue may happen.
"Connection method to the camera" of the Network Camera Recorder "Basic Setting" is confirmed. When "Connection method to the camera" is "Audio and images are sent using one connection (default)", the issue may happen. Please change into "Images and audio are connected separately" and retry it.
No.83... ActiveX cannot be installed in Windows Vista. (The error message is displayed.) [Troubleshoot: C140_C160]
(2008/10/24)
Answer... Please refer to the following procedures.
  1. Close all windows of Internet Explorer.
  2. Click "All Programs".
  3. Click "Accessories".
  4. Select "Command Prompt" and click [Run as administrator] by the right button of mouse.
  5. Execute "install.bat" in "Command Prompt".
    • - Start to install and display [DllRegisterServer in C:\Windows\system32\pmjpegaudio.ocx succeeded.] and [DllRegisterServer in C:\Windows\system32\pmjpegcam.ocx succeeded.]. When completing ActiveX installation.
    • - "pmjpegaudio.ocx" and "pmjpegcam.ocx" are installed in C:\WINDOWS\system32 folder.

[FAQ: Zoom type camera]
No.84... How do you set home position with zooming? [FAQ: Zoom type camera]
(2006/02/28)
Answer... There are two ways:

-> "Program" button on single camera screen
  1. Click "Program" button on left menu in single camera screen.
  2. Adjust camera to desired position including zooming.
  3. Click Home position button or choose home position from dropdown menu.
  4. Click "Save" button.
  5. Click "Back" after Success!.
-> Register Home Position at camera setting in Setup screen.
  1. Adjust camera to desired position and zoom.
  2. Click "Setup" tag.
  3. Click "Camera" from left menu in setup screen.
  4. Click "save"

No.85... How do you set home position with zooming? [FAQ: Zoom type camera]
(2006/02/28)
Answer...
  1. Click [Program].
  2. Pan and tilt the camera to a desired position.
  3. Zoom to the desired position.
  4. Adjust the focusing if necessary.
  5. Select the home position from the drop-down list.
  6. Click [Save] to register.
    If "Success!" is displayed, the position has been registered successfully. Click [Back].

[Troubleshoot: Zoom type camera]
No.86... I cannot install Active-X. [Troubleshoot: Zoom type camera] [Troubleshoot: BB_HCM5xxcameras] [Troubleshoot: BB_HCM3xxcameras]
(2006/08/07)
Answer... Active-X is prohibited by popup blocking software.

-> Disable popup blocking software.
No.87... Cannot operate camera. Pan/tilt, zoom, focus, click centering and/or pre-set key does not work. [Troubleshoot: Zoom type camera]
(2006/02/17)
Answer... PC does not communicate with camera.
  • -> Click "refresh" button of your browser, then operate again the camera is not turned on.
  • -> Confirm that the camera is turned on.
    Multiple users are operating the camera simultaneously.
  • -> Wait for a while, and access the camera again.
    The pan/tilt reaches its end.
  • -> Confirm that the end display is displayed on the operation bar.
    The pan/tilt range is restricted.
  • -> Adjust the pan/tilt range settings.
    Defined setting of Auto focus is not suitable for object to view
  • -> If object is within 1m, set Automatic Focus Range to Macro.
    If object is 1m or more, set Automatic Focus Range to Normal.

No.88... Indicator is not illuminated. [Troubleshoot: Zoom type camera] [Indicator]
(2005/07/29)
Answer... Confirm that the standard AC adaptor is being used.
Indicator display is disabled.

-> Check if the indicator control is disabled
No.89... When monitoring the subjects in the dark with the color night view mode, the white or colored points of light appear on the screen. Is this correct? [Troubleshoot: Zoom type camera] [Troubleshoot: KX_HCM]
(2004/03/23)
Answer... When monitoring the subjects in the dark with the color night view mode, the exposure time of the camera's CCD is lengthened.

When the exposure time of the KX-HCM180's CCD is lengthened, the output levels among the pixel vary widely and the white or colored points of light will appear on the full screen.

This is the characteristic features of the CCD with color night view mode, and is not a failure.
No.90... What are the conditions for putting the HCM280 in the housing? [Troubleshoot: Zoom type camera] [Troubleshoot: KX_HCM]
(2003/11/12)
Answer... It should be under a certain temperature and humidity.
No.91... I have colored dots on an image of the camera in Color Night View mode when the camera is located in a dark room. Is this a malfunction of the camera? [Troubleshoot: Zoom type camera] [Troubleshoot: KX_HCM]
(2003/09/10)
Answer... The exposure time of CCD becomes long. In that case, the difference of the output level fundamentally grows between each pixel and this phenomenon is generated.
No.92... Image is not displayed. [Troubleshoot: Zoom type camera] [Image_display] [Troubleshoot: KX_HCM]
(2003/07/29)
Answer...
  • ActiveX may not install into the PC. Please try to install it again.

  • Your network traffic may be very heavy. Please wait for a while.

  • Operation Times may be blocking the access. Please check the setting on the camera.

No.93... How much is the focal length of the zoom lens of the single lens reflex camera when using 21x optical zoom ? [Troubleshoot: Zoom type camera] [Troubleshoot: KX_HCM]
(2003/07/07)
Answer... It is 37.5 to 787.5mm.
[FAQ: HCS301]
No.94... There is a howling sound present. [FAQ: HCS301]
(2005/07/29)
Answer... [Cause]
The microphone connected to the audio input is too close to the speaker connected to the audio output and the audio output setting is [Local Audio] or [Local Audio + Remote Audio].

[Solution]
Set [Remote Audio] on the Audio page, or increase the distance between the microphone and the speaker to prevent the howling sound.
No.95... Vertical and horizontal black lines appear on the image. [FAQ: HCS301]
(2005/07/29)
Answer... [Cause]
The cause is the fluctuation of the camera's video output.

[Solution]
To prevent the black lines, adjust the picture position.
No.96... The message "Inputting copyguard signal" is displayed on the Single page. [FAQ: HCS301]
(2005/07/29)
Answer... The recording of most video and DVD software on the market is prohibited, therefore those images cannot be transmitted from or displayed on this product.
No.97... Can I use digital zoom feature while monitoring analog camera image? [FAQ: HCS301]
(2005/07/29)
Answer... Yes.
BB-HCS301 support digital zoom up to 10x.
No.98... BB-HCS301 can be cascade connected up to 5 units. By this cascade connection, it will allow max. 150 accesses. Are there any limitations? [FAQ: HCS301]
(2005/07/29)
Answer... Since one BB-HCS301 needs 4Mbps bandwidth, total 20bps band width is necessary.

Increasing number of connections may reduce frame rate or cause a reduction of voice quality.
No.99... The image is whitish and unclear. [FAQ: HCS301]
(2005/07/29)
Answer...
  1. [Cause1]
    The cable is connected to the video output terminal, but the opposite side of the cable is not connected.
    [Solution1]
    Connect the cable to the input terminal of the monitor.

  2. [Cause2]
    The monitor has a termination resistor switch, and the switch is off (HI-Z).
    [Solution2]
    Turn the termination resistor switch off (75 Ħ).

[FAQ: BL_C]
[Troubleshoot: BL_C]
No.100... 'Click to center' function works on Single screen, but does not work on Multi screen. [Troubleshoot: BL_C] [Troubleshoot: BB_HCM]
(2007/11/29)
Answer... The following setting is required on Internet Explorer:
  • Click [Internet Options...] under [Tools], select [Security] and click [Custom Level...] in [Security level for this zone].


  • Check [Enable] under [Navigate sub-frames across different domains].



[FAQ: BB_HCM5xxcameras]
No.101... Can I record audio with recording program? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... The network camera recorder (BB-HNP11/HNP15) can record audio as well as video data. (In case of BB-HNP11, the recording resolution of 1280 x 1024 and MPEG-4 are not supported. In case of BB-HNP15, the recording resolution of 1280 x 1024 in MPEG-4 is not supported.
No.102... Can I record audio? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... You can record audio as well as video data in MPEG-4 mode. (You can record only video data in JPEG mode.)
No.103... How are the HCM5xx series different from previous models (HCM3xx series)? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... HCM5xx series have some differences shown below:
  • MPEG-4 support
  • Supports PoE or can use an optional AC adaptor.
  • audio recordable
  • full screen display
  • analog video output
  • SXGA(1280*1024) high resolution support
    (only HCM515)
  • Backlight/Gray Level Correction feature
    (only HCM515)
  • quicker auto iris adjustment
  • easier setting for pan/tilt area
  • new flexible stand

No.104... What is MPEG-4? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... MPEG-4 is one of compressing formats and part of MPEG standard.
It is used for movie transfer with high compression ratio in low speed communication line such as mobile phone or analog telephone line.
No.105... When I buy the camera, how many licenses are included? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... One camera includes only one license.
No.106... How can I see the JPEG images? [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
(2007/03/08)
Answer... Please follow the steps below.
  • Access the camera from PC.
  • The first time you select [MPEG-4] as the [Refresh Rate], you can install the ActiveX control.
    When you finish installing the ActiveX control, you can view Motion JPEG images of the camera.
    The installation of the ActiveX control is required only the first time.

No.107... How can I see the MPEG-4 images? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... Please follow the steps below:
  • Access the camera from PC.
  • The first time you select [MPEG-4] as the [Refresh Rate], a license agreement is displayed. Select [I accept the License agreement], then click [OK]. You will then be prompted to install the viewer program (ActiveX Controls).
    When you finish installing the ActiveX control, you can view MPEG-4 images of the camera.
    The installation of the ActiveX control is required only the first time.

No.108... Are the ActiveX's for JPEG and MPEG-4 different? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... Yes, they use different ActiveX control programs.
No.109... Do I need a license to view JPEG images? [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
(2007/03/08)
Answer... You do not need a license.
No.110... What does splash resistant mean? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... The splash resistant body will endure water being splashed on it but not being submerged in water or under high water pressure. It is recommended to install the camera under an eave.
No.111... Is it OK if I put the camera in cold or in direct sunlight for a great length of time? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... Basically the camera can endure some conditions:
(We cannot answer exact period of durability since other conditions, such as influences of ultraviolet ray or acid rain, have an effect on the camera.)
  • Recommended conditions and setting places:
    Operating temperature: -20°C (-4°F) to +50°C (+122°F)
    Operating Humidity: 20% - 90% (no condensation)
  • Avoid installing in direct sunlight or rain.
  • Avoid installing near salt water (ocean) or in a sulfurous environment (such as a spa).

No.112... What is 2-way audio communication? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... This feature lets you have walkie-talkie type communication between camera and PC.
  • You can listen to the audio received by the built-in microphone (or a microphone connected to the external microphone jack) of camera by using PC. Your voice can be heard from an external speaker to the camera.

No.113... What do I need for 2-way audio communication? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... You should connect an external speaker to the camera and connect a microphone to the PC.
No.114... Can I have conversation or TV conference by using network camera? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... We do not recommend the camera for conversation or TV conference.
It can be useful for calling out or directing another person.
  • The camera does not support QoS to avoid voice interruption. It does not have a function for feedback protection. It is walkie-talkie type communication.

No.115... Can the camera's audio feature work on mobile phone? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... No.
This feature works only on a PC.
No.116... Is there any delay of audio? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... [JPEG]
  • The camera does not synchronizer voice with image.
  • The camera is buffering audio in order to reduce the voice interruption, therefore delay of voice may occur.
  • The delay time depends on the network conditions, it may be about a few seconds.
[MPEG-4]
  • The voice and images are almost simultaneous because the camera synchronizes by using timestamp.

No.117... Will you support MPEG-4 with HCM3xx series? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... We do not have a plan to support MPEG-4 with previous models.
No.118... What is the range of the built-in microphone? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer...
  • The range that you can listen to a human voice is about 5m in quiet environment. (It is dependant on the circumstances.)
  • If you wish to expand the monitoring range, you can use an external microphone.

No.119... Do I need any optional cable for data transfer? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... You do not need any optional cable since data transfer and power supply is passed through Ethernet cable connected to the camera.
No.120... It says that the power supplied through the Ethernet cable can reach up to 100m. If I go beyond 100m, what will happen? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... It may work beyond 100m but we cannot guarantee it since 100m is the Ethernet standard.
No.121... Please describe brightness of 0.2 to 10 lux. [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
(2007/03/08)
Answer...
  • 0.2 lux: full moon light
  • 1 lux: approximately the same as the brightness of a candle 1 m (3 ft.) away in a dark room.
  • 5 to 10 lux: under the streetlight of one fluorescent lamp at a height of 5m.
  • 5 lux: on the ground.
  • 8 lux: at a height of 1m.
  • 10 lux: at a height of 1.6m.

No.122... What is full-screen display? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... The camera supports full-screen display of monitor images. Even the smallest details can easily be monitored on this large display screen. You can use this function with both single and multi camera monitoring.
No.123... What is analog video output? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... By connecting a cable directly to the TV, not via network, you can monitor the camera.
The video output is compatible with both NTSC and PAL systems.
No.124... Does the camera (HCM5xx series) have pan/tilt functions? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... You can operate the camera not only with digital zoom but also pan/tilt.
Pan (horizontal) area: -60 degree to +60 degree
Tilt (vertical) area: -45 degree to +20 degree

No.125... What is the magnification of the camera? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... The camera supports 10x digital zoom (by area), so you can get a close, detailed look at certain parts of the images while you are monitoring.
No.126... What is the viewing angle? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... The viewing angle is the visual range of the camera.
No.127... What is multi-camera? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... You can monitor up to 9 cameras and display them all at once with moving images and audio by registering the addresses of all other cameras.
With this function, you can have:
  • audio 2-way communication (walkie-talkie type)
  • multi camera display of 4 or 9 cameras (with 2-way communication)
  • multi camera display of 16 cameras with still images (without 2-way communication)

No.128... Which cameras can be register as multi camera? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... Any BB-HCM, BB-HCE, BB-HCS, KX-HCM and BL-C series camera can be registered with multi camera.
No.129... How is the camera protected from unauthorized use? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer... By using IPV6 protocol, the possibility of unauthorized access will be reduced.
  • Create an ID and password to be as long as possible. More than 6 digits are required.
  • There is some risk of unauthorized access if using the same fixed IP address continuously.
    Meanwhile, in case of using DDNS service such as Viewnetcam, IP address will be changed at very reconnection to ISP, the risk of unauthorized access will be reduced.
    For reducing unexpected access, it is recommended to change IP address, port number, domain name, ID and/or password periodically, and to use well controlled ID, password and domain name.

No.130... Can the cameras be used on any kind of network? [FAQ: BB_HCM5xxcameras]
(2007/03/08)
Answer...
  • Camera can be used at always-on connection, such as ADSL, CATV and/or FTTH.
  • Camera may not work on some networks connected to proxy server.
  • Viewnetcam cannot work at network which is defined private address.
  • Camera can work within LAN without any limitation; this is as same as other network equipment.

No.131... Camera cannot be accessed by the URL of viewnetcam. [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
(2006/02/17)
Answer... Viewnetcam server does not receive information of IP address from camera.
  • Check if camera is registered to viewnetcam server correctly.
  • Change DDNS status of Viewnetcam service to be "active", if it is "inactive".

No.132... Which BB-Model cameras support the 2GB SD memory card? [FAQ: SD memory card] [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
(2005/11/10)
Answer... As of 09/2007.

Model: BB-HCM 581,580,515,531,511,481,381,331,311
[Troubleshoot: BB_HCM5xxcameras]
No.133... I cannot install Active-X. [Troubleshoot: Zoom type camera] [Troubleshoot: BB_HCM5xxcameras] [Troubleshoot: BB_HCM3xxcameras]
(2006/08/07)
Answer... Active-X is prohibited by popup blocking software.

-> Disable popup blocking software.
No.134... Camera image is not displayed on the multi camera screen. [Troubleshoot: BB_HCM5xxcameras] [Troubleshoot: BB_HCM3xxcameras]
(2006/02/17)
Answer... In case of registering some camera by using private address and global address to same multi screen, it may not display all cameras.
  • To access multi camera screen from LAN, register camera existing in the same LAN, by using private address.

    ->In case of access multi camera screen from internet, register global IP address or URL.

[FAQ: BB_HCM3xxcameras]
No.135... How can I see the JPEG images? [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
(2007/03/08)
Answer... Please follow the steps below.
  • Access the camera from PC.
  • The first time you select [MPEG-4] as the [Refresh Rate], you can install the ActiveX control.
    When you finish installing the ActiveX control, you can view Motion JPEG images of the camera.
    The installation of the ActiveX control is required only the first time.

No.136... Do I need a license to view JPEG images? [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
(2007/03/08)
Answer... You do not need a license.
No.137... Please describe brightness of 0.2 to 10 lux. [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
(2007/03/08)
Answer...
  • 0.2 lux: full moon light
  • 1 lux: approximately the same as the brightness of a candle 1 m (3 ft.) away in a dark room.
  • 5 to 10 lux: under the streetlight of one fluorescent lamp at a height of 5m.
  • 5 lux: on the ground.
  • 8 lux: at a height of 1m.
  • 10 lux: at a height of 1.6m.

No.138... Camera cannot be accessed by the URL of viewnetcam. [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
(2006/02/17)
Answer... Viewnetcam server does not receive information of IP address from camera.
  • Check if camera is registered to viewnetcam server correctly.
  • Change DDNS status of Viewnetcam service to be "active", if it is "inactive".

No.139... Which BB-Model cameras support the 2GB SD memory card? [FAQ: SD memory card] [FAQ: BB_HCM5xxcameras] [FAQ: BB_HCM3xxcameras]
(2005/11/10)
Answer... As of 09/2007.

Model: BB-HCM 581,580,515,531,511,481,381,331,311
No.140... Can you view motion images on a cell phone? [FAQ: BB_HCM3xxcameras]
(2005/07/29)
Answer... No. Only JPEG format still image can be viewed.
No.141... I forgot camera's IP address and port number. [FAQ: BB_HCM3xxcameras]
(2005/07/29)
Answer... Start the setup program, then click [Search for Cameras] to display a list of cameras. Find the IP address and Port No. on the list. If you have more than one camera, you can distinguish cameras by MAC address printed on the bottom of the camera.
No.142... I forgot the administrator password. [FAQ: BB_HCM3xxcameras]
(2005/07/29)
Answer... Press the FACTORY DEFAULT RESET button to reset the camera. All settings will be erased and reset to their default values. Refer to the Setup Guide and set up the camera again.
No.143... Only half of the image is displayed with Internet Explorer. [FAQ: BB_HCM3xxcameras]
(2005/07/29)
Answer... Your Internet Explorer is out of date.
Upgrade to Internet Explorer 6.0 or later.
No.144... How can you find out the IP address and port number of the camera? [FAQ: BB_HCM3xxcameras]
(2005/07/29)
Answer... By using setup software in CD-ROM, you can display connected camera's IP address and port number. You can compare the MAC address in this screen to the MAC address on the camera.
No.145... How can you find out the ID and password to access the setup screen? [FAQ: BB_HCM3xxcameras]
(2005/07/29)
Answer... There is no way to know the registered ID and password, therefore, push "clear setting button", then configure from beginning.
No.146... Indicator continues blinking red. [FAQ: BB_HCM3xxcameras] [Indicator]
(2005/07/29)
Answer... The camera may be malfunctioning.

-> If you cannot access the camera, call our customer call center.
No.147... How much is the setup cost for the BB-HCM3xx cameras? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... The setup cost depends on the conditions of your network, system, etc. Consult your vendor for each setup.
No.148... Can I access the camera through an analog line, dial-up by the PHS, or a cell phone? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... It is possible if the camera is connected to a router that has full-time access to the Internet through ADSL or CATV. However, we cannot guarantee the operation of the camera.
No.149... What type of the network environment can I select to use the BB-HCM3xx cameras? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... You must select the always-connected high-speed Internet such as ADSL, CATV or FTTH.
No.150... Can I purchase the BB-HCM3xx cameras at a retail shop? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... No, this product will be available to the only business users.
You cannot purchase this product at a retail shop.
No.151... Can a third-party access the camera? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... You can take the following measures.
  • Set the user ID (4~15 digits) and the password.
  • Use the DHCP with the DynamicDNS service.
    Since the camera's IP address is renewed, the risk of the unauthorized access will decrease.
  • Change the static IP address, the domain name for the DynamicDNS service, the user ID or password.

No.152... Can I use the theBB-HCM3xx cameras for security? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... The concept of our network camera is "monitoring". The quality guarantee of the camera is not enough for the purpose of security depending on the conditions.
No.153... What is the "User-specified DynamicDNS service"? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... The DynamicDNS service will match the dynamic global IP address and the domain name.
This service has been operated by the server service provider e.g. ISP or ASP.
No.154... What is "EcoLeaf"? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... The EcoLeaf program has following characteristics. Item 1, 2, 3 are basics of Type III label conforming to ISO TR 14025. Please visit JEMAI site:http://www.jemai.or.jp/english/ecoleaf/index.cfm
No.155... What is the "Multi-Camera" function? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... You can monitor and control the maximum of four cameras simultaneously with the images and the audio on the one browser by registering the IP addresses of other cameras to one camera.

The following operations are available with multi-camera function.
  1. Two-way audio communication (transceiver method).
  2. 3 groups of the simultaneous display of 4 cameras.
  3. The simultaneous display of the still image from 12 cameras.
  4. The digital zoom.

No.156... What is the external switch? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... Since the circuit of the camera does not pass high current, you can use the various types of switches.
For example, you can use a magnet switch to use the camera for door opening and closing.
No.157... How can I use the alarm position on the camera control features? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... You can connect two external sensors to the camera.
If sensor A is placed on the door A and sensor B is placed on the door B, the camera points to door A when door A is open, and points to door B when door B open.
No.158... What is the audio specification? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer...
  • The audio communication is the 2-way half duplex.
  • The audio compression is G.726 as ADPCM 32kbps.
  • The hearing range is within about 5 m from the external microphone in a quiet place.
  • The voice delay will increase when the network speed is slow or the performance of the PC is low.
  • The voice is not synchronized with the moving image.

No.159... Is the audio communication available for the cell-phone? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... No. For PC only.
No.160... What is 2-way audio communication? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... Use the built-in Mic or the separately purchased Mic and a commercially available speaker with amp to speak back and forth.
This lets you exchange information with walkie-talkie type communication.
No.161... What is the motion detection feature? [FAQ: BB_HCM3xxcameras]
(2005/05/31)
Answer... -The camera's motion detection feature allows you to buffer or transfer camera images when the camera detects motion.
-Motion detection threshold and sensitivity can be adjusted. Understanding how threshold and sensitivity interact will help you adjust the motion detection feature to suit your needs.

[Threshold]:
Determines at what point the motion detection feature is triggered. A lower threshold means less motion is needed to trigger the motion detection feature. A higher threshold means more motion is needed to trigger the motion detection feature. Threshold is indicated in the [Preview] area by the light green area.
[Sensitivity]:
Determines how easily the camera detects motion. Lower sensitivity means the camera is less likely to detect motion. Higher sensitivity means the camera is more likely to detect motion. Motion is indicated in the [Preview] area in dark green when it has not exceeded the detection threshold, and is indicated in dark red when it has exceeded the detection threshold.
[Troubleshoot: BB_HCM3xxcameras]
No.162... I cannot install Active-X. [Troubleshoot: Zoom type camera] [Troubleshoot: BB_HCM5xxcameras] [Troubleshoot: BB_HCM3xxcameras]
(2006/08/07)
Answer... Active-X is prohibited by popup blocking software.

-> Disable popup blocking software.
No.163... Camera image is not displayed on the multi camera screen. [Troubleshoot: BB_HCM5xxcameras] [Troubleshoot: BB_HCM3xxcameras]
(2006/02/17)
Answer... In case of registering some camera by using private address and global address to same multi screen, it may not display all cameras.
  • To access multi camera screen from LAN, register camera existing in the same LAN, by using private address.

    ->In case of access multi camera screen from internet, register global IP address or URL.

No.164... The camera's indicator continues flashing green. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause1]
The auto configuration may be incomplete.
[Solution1]
Complete the setting with the setup guide.

[Cause2]
The camera did not receive an IP address from the DHCP server.
[Solution2]
When setting [Automatic Setup] or [DHCP Setup], the camera may not receive an IP address due to network failures. For more information, consult your network administrator or ISP.
No.165... The Setup Program will not set up the camera. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause1]
More than 20 minutes have passed since the camera was turned on.
[Solution1]
Turn the camera off, and then turn it on again. Refer to the Setup Guide and set up the camera.

[Cause2]
IP addresses of two or more cameras are overlapping.
[Solution2]
If you are installing more than one camera, turn on one camera and set up that camera before turning on the next camera.

[Cause3]
A network error may have occurred during setup.
[Solution3]
Confirm that your network is working. Make sure that all the LAN cables are connected properly and that your router is turned on and functioning properly, then setup the camera again.
No.166... An error is displayed in the camera status field in the Setup Program. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... Turn the camera off, and then turn it on. Setup the camera again.
No.167... UPnPTM port forwarding setup fails. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause1]
Your router's UPnP feature is disabled.
[Solution1]
Refer to the operating instructions included with your router and enable UPnP.

[Cause2]
The camera was turned on before the router was turned on.
[Solution2]
Turn the router on first, and then turn the camera on.

[Cause3]
The camera's [Default Gateway] setting is not set or is incorrect.
[Solution3]
Confirm the [Default Gateway] setting and set it up correctly.

[Cause4]
Your router does not support UPnP.
[Solution4]
Refer to the operating instructions included with your router and set up UPnP? manually in order to access the camera from the Internet.
No.168... An old image is displayed. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause]
Your web browser's temporary file setting is causing old images to be displayed.

[Solution]
Change your web browser's temporary files setting.
  1. Start Internet Explorer->[Tools]->[Internet Options...]->[General] tab->
  2. Click [Settings...] under [Temporary Internet files]->
  3. Check [Every visit to the page] under [Check for newer versions of stored pages:]->[OK]->[OK]->Complete

No.169... The image refreshes very slowly. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause1]
Many users are accessing the camera.
[Solution1]
If many users are accessing the camera simultaneously, the image refresh rate decreases.

[Cause2]
You are not using an Ethernet switching hub.
[Solution2]
If you view multiple cameras on the [Multi] page, image refresh rate may improve by connecting the cameras to an Ethernet switching hub.

[Cause3]
The image refresh rate may vary depending on the following conditions.
[Solution3]
Setting :
SD Memory Card recording, IPsec, image-resolutions, image-quality types and the maximum bandwidth usage.
Environment:
PC performance, network, the brightness and type of object being viewed.

[Cause4]
The amount of bandwidth that the camera is allowed to use is set too low.
[Solution4]
Adjust the [Max. Bandwidth Usage] setting.

[Cause5]
The camera is in color night view mode.
[Solution5]
It is normal. The image refresh rate decreases when color night view mode is activated. Deactivate color night view mode.
No.170... The update screen is displayed when the camera is accessed. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause]
The firmware update was not completed due to the power being turned off, network failure or other cause.

[Solution]
Download the latest version from Panasonic support web site and update the firmware again.
No.171... The desired feature button or selector is not displayed in the operation bar. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause]
The desired features have been disabled for the general user or for guest users by [Access Level] setting.

[Solution]
Change the feature access level for the general user or for guest users to allow access to the desired features, or log on to the camera with the administrator's account.
No.172... The talk button is gray or not displayed. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause1]
The [Output] setting is set to [Disable] on the [Audio] page.
[Solution1]
Set it to [Enable].

[Cause2]
The talk feature is disabled for the general user's account or for guest users.
[Solution2]
Change the feature access level for the general user or for guest users to allow access to the talk feature.

[Cause3]
Your web browser is accessing the camera via the proxy server.
[Solution3] Set your web browser to bypass the proxy server.
No.173... The talk and/or the listen feature are not functional. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause]
Your web browser is accessing the camera via the proxy server.

[Solution]
Set your web browser to bypass the proxy server.
No.174... There is no audio on the computer. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause1]
The camera's listen button is muted.
[Solution1]
Click the listen button again to turn off the mute.

[Cause2]
The listen button is gray.
[Solution2]
The listen feature is disabled for the general user's account or for guest users.
Change the feature access level for the general user or for guest users to allow access to the listen feature.

[Cause3]
The camera's volume is turned down.
[Solution3]
Adjust the camera's volume slider.

[Cause4]
The PC's volume is turned down or muted.
[Solution4]
Open the PC's volume control screen, then turn off the mute and adjust the volume slider on the master and wave setting.
No.175... Audio cannot be heard through the speaker connected to the camera. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause1]
The talk button is turned off.
[Solution1]
Click the talk button again to turn on to talk.

[Cause2]
The talk button is gray.
[Solution2]
The talk feature is disabled for the general user's account or for guest users. Change the feature access level for the general user or for guest users to allow access to the talk feature.

[Cause3]
The PC's microphone is not selected as the audio input device.
[Solution3]
Follow these steps to setup the PC's microphone.
1) Open the PC's volume control screen->[option]->[property].
2) Select [recode]->[mic.] and press [OK].
3) Check the select box of mic. and press [OK].

[Cause4]
The PC's microphone is muted.
[Solution4]
Open the PC's volume control screen, un-mute the microphone, and adjust the volume slider on the microphone.

[Cause5]
The speaker is not a powered speaker.
[Solution5]
The camera's audio output is line level; therefore the audio output must be amplified. Use a powered speaker or connect an amplifier to the speaker.

[Cause6]
PC Audio Input has been timed out.
[Solution6]
Change the [PC Audio Input Timeout] setting on the [Audio] page if necessary.

[Cause7]
The speaker is turned off or its volume is set too low.
[Solution7]
Confirm that the speaker is turned on and that its volume is turned up.

[Cause8]
Your web browser is accessing the camera via the proxy server. [Solution8]
The talk feature is not available via the proxy server.
No.176... The audio is interrupted. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause1]
Too many applications are being run on the PC.
[Solution1]
Close any unnecessary applications on your PC.

[Cause2]
The amount of bandwidth that the camera is allowed to use is set [unlimited].
[Solution2]
Adjust the [Max. Bandwidth Usage] setting.

[Cause3]
The [Mute during Pan/Tilt] setting is set to [Enable] on the [Audio] page.
[Solution3]
If set to [Enable], the camera audio is automatically muted whenever the camera is panning or tilting. As a result, the audio may sound interrupted.

[Cause4]
The sound being picked up by the microphone is too quiet.
[Solution4]
Set the microphone sensitivity to [Maximum]
No.177... The camera does not transfer buffered images by E-mail or FTP. [Troubleshoot: BB_HCM3xxcameras] [Setup: FTP_Transfer]
(2005/07/29)
Answer... [Cause1]
Errors have occurred on the way to the E-mail or FTP server.
[Solution1]
Refer to the [Protocol] column on the [Status] page, and check if errors are displayed.

[Cause2]
The [Default Gateway] or DNS server address settings may be wrong.
[Solution2]
Consult your ISP or network administrator, and assign the correct settings.

[Cause3]
The login ID or password entered for E-mail or HTTP transferring is incorrect.
[Solution3]
Confirm that the correct settings are entered.

[Cause4]
[No authentication] is selected for sending E-mail.
[Solution4]
Select the authentication method from [POP before SMTP authentication] or [SMTP authentication] for sending E-mail, and enter the appropriate settings if necessary.

[Cause5]
The method of SMTP authentication on the SMTP Server has not been compatible with PLAN mode or LOGIN mode.
[Solution5]
Only PLAN and LOGIN mode are supported on the camera.
No.178... Buffered images are not received by mobile phone E-mail. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause]
The image resolution of the transferred file is too large.

[Solution]
Set the resolution to 192 ~ 144 or 160 x 120 and the image quality to [Favor Motion] on the trigger setting screen. Some mobile phones do not support 320 ~ 240 resolutions.
No.179... Images are buffered or transferred at a slow rate. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause]
The camera is configured to buffer or transfer images too quickly.

[Solution]
When configuring the trigger, set the [Image Buffer Frequency] to buffer or transfer images at a slower rate.
No.180... Images are not being buffered to the SD Memory Card. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... [Cause]
The SD Memory Card is write-protected.

[Solution]
Slide the switch on the SD memory card to the correct position.
No.181... Indicator does not light. [Troubleshoot: BB_HCM3xxcameras] [Indicator]
(2005/07/29)
Answer... Indicator is defined as normally off.
-> Change definition to be illuminated.

Using cross type LAN cable for connecting camera and network.
-> Use strait type LAN cable.

PoE equipped hub is not connected to camera.
-> Connect camera and PoE equipped hub with LAN cable.

Power is not supplied to PoE equipped hub.
-> Supply power.

Wire of LAN cable is broken.
-> Use the other LAN cable.

The number of connecting PoE equipment is over limitation of PoE equipped hub.
-> Some PoE hubs have limitation of number of connecting PoE equipment. In this case, reconnect some PoE equipment to be same or lower number of limitation.

Camera and/or PoE equipped hub failed.
-> Ask your servicer.

Using relay hub between camera and PoE equipped hub.
-> Camera should be connected to PoE equipped hub directly.

Using wrong LAN cable.
-> Cable should satisfy standard of category 5. The cable should be consisting of four pairs UTP/STP cable.
No.182... Indicator is blinking orange. [Troubleshoot: BB_HCM3xxcameras] [Indicator]
(2005/07/29)
Answer... LAN cable is not connected properly.
-> Connect LAN cable properly.

Hub or router does not work correctly.
-> Check hub or router if it works correctly.

LAN cable is broken.
-> To change another LAN cable.

UPnP is not successful.
-> To check UPnP configuration, or configure UPnP again by using setup software in CD.

Power is off during firmware upgrading.
-> Access camera by browser and re-start and complete firmware upgrading again.
No.183... Indicator on camera is blinking orange. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... Power was turned off during firmware upgrading.

-> Access camera by browser and re-start/complete firmware upgrading.
No.184... Indicator on camera is blinking orange. [Troubleshoot: BB_HCM3xxcameras] [Indicator]
(2005/07/29)
Answer... Power was turned off during firmware upgrading.

-> Access camera by browser and re-start/complete firmware upgrading.
No.185... Indicator is blinking green. [Troubleshoot: BB_HCM3xxcameras] [Indicator]
(2005/07/29)
Answer... Automatic configuration is not complete.
-> Complete setup following operating manual.

DHCP server does not assign IP address.
-> Confirm administrator of network or your network provider.
No.186... Camera setup failed using setup software. [Troubleshoot: BB_HCM3xxcameras] [Setup: Network]
(2005/07/29)
Answer... 20 min or more passed after power on.
-> Remove power, then power on again. Start setup from beginning.

Duplicate IP address of camera.
-> Power on and configure camera one by one.

Some network error occurred.
-> To check network configuration, then setup camera again from beginning after power off and on.
No.187... I failed to register to Dynamic DNS service. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... The PC, which is connected to the router, cannot link to internet.

-> Check the connection and configuration of router, and then try registration.
No.188... I cannot access camera. [Troubleshoot: BB_HCM3xxcameras] [Setup: Network]
(2005/07/29)
Answer... IP address and port number is wrong.
-> Input correct IP address and password.

IPV6 address does not work on Internet Explorer (I.E.).
-> I.E. does not support IPV6 address to access by DDNS service.

Default gateway and/or DNS is not defined correctly when access camera from internet.
-> Define correct default gateway and/or DNS address.

Connection Type is not defined correctly.
-> If auto negotiation mode does not work, define Connection Type by using table below.
No.189... I cannot access camera within LAN. [Troubleshoot: BB_HCM3xxcameras] [Setup: Network]
(2005/07/29)
Answer... Camera cannot be accessed by URL, since router does not support loopback access.
-> Access by using private IP address.

Camera's subnet configuration is different from PC's subnet.
-> Define same subnet.

Access route is defined to use proxy server.
-> Define to not use proxy
No.190... Only half of the camera image is displayed. [Troubleshoot: BB_HCM3xxcameras] [Image_display]
(2005/07/29)
Answer... The version of Internet Explorer is 4.x or older.

-> Update Internet Explorer to V6.0 or later.
No.191... Top screen and/or camera image is not displayed on mobile phone. [Monitoring: mobile phones] [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... IP address and port number is inputted, but not "/mobile".
-> "/Mobile" is required to access by mobile phone.

QVGA (320x240) image is not displayed.
-> QVGA is not supported on mobile phone.

Data size is exceed the size of maximum that mobile phone can handle.
-> Change to 160x120 dot size image.
No.192... Displayed image is not new. (Not updating) [Troubleshoot: BB_HCM3xxcameras] [Image_display]
(2005/07/29)
Answer... Displayed image is the buffered image in cache memory of browser.

-> Define browser to check source at every access.
No.193... When accessing the camera, the update screen is displayed. [Troubleshoot: BB_HCM3xxcameras] [Image_display]
(2005/07/29)
Answer... Firmware may be corrupted by power outage of during version up process.

-> Install latest firmware, which can be downloaded from Panasonic support HP.
No.194... Part of the operation tool bar is not displayed. [Troubleshoot: BB_HCM3xxcameras] [Image_display]
(2005/07/29)
Answer... Some function that is not displayed on tool bar is not permitted for user.

-> Configure user to be permitted to use this function, or access under administer ID and password
No.195... Listen button is grayed out. [Troubleshoot: BB_HCM3xxcameras] [Audio]
(2005/07/29)
Answer... Audio listening is defined to be not used.
-> Define to use Audio listening.

Listening is not permitted to user.
-> Define user to permit access Audio listening.
No.196... Talk button is grayed out. [Troubleshoot: BB_HCM3xxcameras] [Audio]
(2005/07/29)
Answer... Talking is defined to be not used.
-> Define to permit talking.

Talking is not permitted to user.
-> Define user to permit Talking.
No.197... I cannot listen to audio through PC. [Troubleshoot: BB_HCM3xxcameras] [Audio]
(2005/07/29)
Answer... Listening button is set to disable.
-> Click Listening button to enable.

Listening button is displayed in gray color. Listening is not permitted, define to be permitted.

-> Audio volume is controlled to minimum. Adjust volume.
-> Audio property in PC is defined as mute or minimum volume. Adjust audio property.

No.198... Audio feature tool bar is not displayed. [Troubleshoot: BB_HCM3xxcameras] [Audio]
(2005/07/29)
Answer... Exceed maximum access number of camera
-> To access camera later

Audio access is defined to be not permitted
-> To define to be permitted

Both of Listening and Talking are not permitted for user
-> To define to be permitted for user
No.199... There is no sound coming from the audio device connected to the camera. [Troubleshoot: BB_HCM3xxcameras] [Audio]
(2005/07/29)
Answer... Talking is enabled and listening is disabled.
-> Click Talking button, then talking will be enabled.

Talking button is displayed in gray color.
-> Talking is not permitted, define talking to be permitted.

Microphone is not defined in sound property of PC.
-> Define Microphone to be used in sound property.

Microphone input is set to be in mute mode.
-> Change to be not muted in sound property of PC.

Sound device is not connected to camera.
-> Output signal requires to be connected to amplifier for external speaker.

Continuously output time is limited.
-> Define a longer Output time.

Output volume is set to low level.
-> Adjust to higher level.

Network connection is through proxy server.
-> Sound feature cannot function with proxy server.
No.200... Camera image cannot be transferred with email to mobile phone. [Monitoring: mobile phones] [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... Depending on mobile phone, VGA or QVGA size image cannot be transferred due to data size.
No.201... There is a delay of the image Capture/Transfer. Or, old images are being sent by ftp. [Troubleshoot: BB_HCM3xxcameras] [Setup: FTP_Transfer]
(2005/07/29)
Answer... Sending data is stalling since interval of image capture/transfer is too short.

-> Define a longer interval of image capture/transfer.
No.202... I cannot record image onto SD memory card. [FAQ: SD memory card] [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... Check the LOCK switch on the SD card and change it to the unlock position.
No.203... It takes a long time to record images onto SD Card. [Troubleshoot: SD memory card] [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... If the SD card is formatted by the PC, it will take longer to record. Therefore, format the SD card by the camera function.
No.204... The screen image is not displayed by IPv6 access. [Troubleshoot: BB_HCM3xxcameras] [Setup: IPsec VPN]
(2005/07/29)
Answer... IPv6 address is not defined.
-> Confirm IPv6 network address definition on IPv6 part of maintenance screen.

IPv6 is not defined to PC.
-> Default setting of Windows XP does not support IPv6. Define IPv6 into PC.

Router protect to IPv6 access.
-> Configure router to accept IPv6 access.

Your network or provider does not support IPv6.
No.205... Cannot access camera though tunnel mode. [Troubleshoot: BB_HCM3xxcameras] [Setup: IPsec VPN]
(2005/07/29)
Answer... Pre-shared key is not defined correctly.
-> Define same pre-shared key to VPN router and camera.

VPN router is not configured correctly.
-> Configure VPN router correctly.

SA (Security Association) of VPN router or camera is lost.
-> Reboot VPN router and camera.
No.206... Error status is displayed on setup software. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... Network setup is not completed.
-> Check email and/or ftp transport after disabling IPsec setting of all network equipment. If it can send without IPsec, configure IPsec parameter again.

Pre-shared key is not assigned correctly.
-> Define same Pre-shared key on camera and server.

Email server or ftp server exist within network that is defined tunnel mode.
-> Transport and tunnel mode cannot be used at same time. Disable IPsec of email server or ftp server.

SA (Security Association) of server or camera is lost.
-> Reboot camera.
No.207... Camera setup failed using setup software on CD-ROM. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... More than 20 min has past after power on.
-> Re-boot camera again, then restart setup.

IP address is duplicated.
-> Do not connect another camera that needs configuration during camera setup.

Some network trouble may occur during setup.
-> Check network and re-boot camera again, then setup.
No.208... DynamicDNS service registration failed. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... The network must have access to the internet. Check this connection.
No.209... Cannot remember IP address and port number. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... All cameras connected to the network will be listed by setup software on CD-ROM. List shows MAC address, IP address and port number.
No.210... I forget the username and password to login to my camera. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... Do a Factory Default Restart and set the camera up again following the Getting Started guide.
No.211... Authentication windows are consequently displayed. [Troubleshoot: BB_HCM3xxcameras]
(2005/07/29)
Answer... User name and password for the administrator or general users have been changed.

-> Close the web browser, and access the camera again with the new name/password.
No.212... The indicator continues to blink orange (2-second interval).Cameras are BB-HCM3xx series [Troubleshoot: BB_HCM3xxcameras]
(2005/03/31)
Answer...
  • [Cause1]
    The router on your network is turned off.
    [Solution1]
    Turn the router on, and wait until the line is connected.

  • [Cause2]
    The camera was turned on before the camera control unit has booted up completely, or they were turned on at the same time.
    [Solution2]
    Turn the camera control unit on, check the indicators to confirm that it booted up completely, then turn the camera on.

  • [Cause3]
    An error has occurred in UPnP port forwarding.
    [Solution3]
    Set up the camera again in [Automatic Setup].

  • [Cause4]
    The Port forwarding with UPnP is not supported on the router.
    [Solution4]
    Update the router's firmware. If there is no improvement in symptoms, configure the port forwarding on the router manually, set the static network settings and disable "Auto Port Forwarding" on the camera.

No.213... Audio cannot be heard on the PC. [Troubleshoot: BB_HCM3xxcameras] [Audio]
(2003/06/03)
Answer...
  1. [Cause1]
    The microphone is not installed properly.

  2. [Cause2]
    The camera's listen button is muted.
    [Solution2] Click the listen button again to turn off the mute.

  3. [Cause3]
    The listen button is gray.
    [Solution3]
    The listen feature is disabled for the general user's account or for guest users.
    Change the feature access level for the general user or for guest users to allow access to the listen feature.

  4. [Cause4]
    The camera's volume is turned down.
    [Solution4]
    Adjust the camera's volume slider.

  5. [Cause5]
    The PC's volume is turned down or muted.
    [Solution5]
    Open the PC's volume control screen, then turn off the mute and adjust the volume slider on the master and wave setting.

  6. [Cause6]
    The version of the Java is incorrect.
    [Solution6]
    Install the Java version 1.4.1_01.
    You can get the latest information of the Java on the Panasonic support web site.

  7. [Cause7]
    The number of the simultaneous access with audio exceeds the limit.
    [Solution7]
    Please access again later.

  8. [Cause8]
    The Web browser is not configured properly.
    [Solution8]
    Enable the ActiveX control and plug-in on the IE.
    Enable the Java script on the Netscape.
    The Java proxy is not configured properly.
    Set up the Java proxy properly according to the following procedures.
    1. [Start]->[Setup]->[Control panel]->[Java plug-in]
    2. Select the [Proxy] tab.
    3. Uncheck [use the setting of the browser], input the IP address and port number of the proxy in [HTTP] column and click [apply].

[FAQ: BB_HCM]
[Troubleshoot: BB_HCM]
No.214... 'Click to center' function works on Single screen, but does not work on Multi screen. [Troubleshoot: BL_C] [Troubleshoot: BB_HCM]
(2007/11/29)
Answer... The following setting is required on Internet Explorer:
  • Click [Internet Options...] under [Tools], select [Security] and click [Custom Level...] in [Security level for this zone].


  • Check [Enable] under [Navigate sub-frames across different domains].



[FAQ:HNP15]
No.215... Does the software support SSL connection with Windows 2000? [FAQ:HNP15]
(2008/04/16)
Answer... Yes, it does, where Windows 2000 SP4 and Internet Explorer6 SP1 must be installed.
No.216... What is MPEG-4 Image Transfer Method? [FAQ:HNP15]
(2007/07/20)
Answer... It is RTP (Realtime Transport Protocol) over HTTP.

Note:
It cannot be changed to Unicast and Multicast.
No.217... 'xx days of recording' shows 0KB in Calculated disk capacity to record. Is this incorrect? [FAQ:HNP15]
(2007/07/10)
Answer... No, it is normal because 0KB is shown in incalculable case such as followings:
--When the camera is registered with MPEG-4 as Data Format but is not under monitoring, the bit rate is unknown.
-The camera is registered with General User and password.
No.218... What is the meaning of 'Confirmed' after clicking 'Camera Function Check' button on the screen of Camera Setting? [FAQ:HNP15]
(2007/07/10)
Answer... The button is used to check the setting of the camera. 'Confirmed' is shown if resolution and data format are valid. An error message is shown if they are invalid.
No.219... What is Operation log in 'Type' of 'Operation support'? [FAQ:HNP15]
(2007/07/10)
Answer... Operation log 1 is the log about some operation on the screen 'Operation Window'. Operation log 2 is the log about interface between execution of the program and 'Operation Window'.
No.220... How can I get the license key? [FAQ:HNP15]
(2007/07/10)
Answer... The registration code and the license key are in the box with the CD.
No.221... Can the registration code and the license key be reissued? [FAQ:HNP15]
(2007/07/10)
Answer... No, they cannot.
They are in the box and you do not need to issue a license key on online registration. Since we do not manage them, please keep them by your own risk.
No.222... Is it possible to replace the registered camera to another one?(Replacement of camera with the same settings such as port and URL) [FAQ:HNP15]
(2007/07/10)
Answer... Yes, it is possible to replace the registered camera with the same model camera.

[Note]
Even if '(Confirmed)' is displayed beside a 'Camera Functional Check' button, when the camera has been replaced, please be sure to click the button again.

'Camera Functional Check' button is used to check the setting of the camera. '(Confirmed)' is shown if resolution and data format are valid. An error message is shown if they are invalid.


[Troubleshoot: HNP15]
No.223... There is no Backlight Correction Buttons in the Operation Bar of BB-HCM527. [Troubleshoot: HNP15]
(2008/04/16)
Answer... Update the software. (The latest version is 3.03R00.)
No.224... I installed the software into a PC with Windows Vista, but the error is displayed and the software cannot be activated. [Troubleshoot: HNP15]
(2008/04/16)
Answer... The user to logon to the software may not have the access permissions. Logon it with the user who has the permissions.
No.225... The software is aborted when displaying Camera Operation Bar. [Troubleshoot: HNP15]
(2008/04/16)
Answer... More than 11 positions are set as Preset on the camera. Update the software which the problem is fixed on. (The latest version : 3.03R00)
No.226... The value of the length of the recorded images of "Navigation" is not correct. [Troubleshoot: HNP15]
(2008/04/16)
Answer... "Camera Function Check" button may not be pressed to check the camera when registering it. The problem may be caused when 2 or more cameras which are same model are registered and a same value is specified as "Destination Recording Capacity Limit" on each camera. Try again after clicking "Camera Function Check" button.
No.227... Some commands are specified on "Detection Commands" screen, but external output and commands are not executed. [Troubleshoot: HNP15]
(2008/04/16)
Answer...
  • To use commands to execute for detection, check "Execute external output settings" and/or "Execute optional commands" under "Executing Commands for Detection" in "Motion Detection" or "Alarm/Sensor".
  • To use to execute for detection, check "Execute external output settings" and/or "Execute optional commands" under "Executing Commands for Detection" in "Timer Settings".

No.228... Recording is not activated, but "recording" is displayed in end time of Playback list. [Troubleshoot: HNP15]
(2008/04/16)
Answer...
  • If the destination folder is changed during recording, the issue may happen.
  • In the other case, pick the searched date and activate the restore program in Operation Support and restore the date.

No.229... Recording is not activated but "recording" is displayed in end time of Playback list, and when I try to delete the file displayed "recording" the message is displayed and I can not delete it. [Troubleshoot: HNP15]
(2008/04/16)
Answer... Playback list must be refreshed to delete the said file. Retry to search file to refresh the list and delete the file.

Note:
When displaying the message "The recorded images cannot be deleted during recording. Stop the recording, and try again." follow the above.
No.230... The message 'No matching images were found' is displayed and Search does not work. [Troubleshoot: HNP15]
(2008/04/16)
Answer... When reams of data exist in HDD with large capacity and Search is executed without search criteria, the issue may happen.
Update the software which the time-out condition is adjusted on. (The latest version : 3.03R00) When Search does not go well, only search with the specified date is available.
No.231... When long-duration recorded image is converted to several files, they are divided in some files without permission. [Troubleshoot: HNP15]
(2008/04/16)
Answer... When more than 12 hours recorded image is converted, it is divided every 12 hours and saved. The title is default with sequential numbers such as _01, _02, and so on.
No.232... File conversion decline in the quality of voice. [Troubleshoot: HNP15]
(2008/04/16)
Answer... Update the software which improves the issue.
No.233... The size of the screen of Multi-monitoring is not same as the specified size. [Troubleshoot: HNP15]
(2008/04/16)
Answer... CPU usage becomes higher when monitoring with MPEG-4 basically. To cover the issue 640x480 MPEG-4 image is displayed with 320x240 when monitoring as specification.
No.234... Even if I click a preset button, "Locked" is not displayed. [Troubleshoot: HNP15]
(2008/04/16)
Answer... If a camera has limited controls "Locked" is displayed, but the operation is not effective in case of Preset.
No.235... The menu of "White Balance" is not displayed. [Troubleshoot: HNP15]
(2008/04/16)
Answer... If the white balance function is limited on the camera, the operation bar is not displayed.
No.236... The size of the screen of Multi-playback is different from one when Pause and Stop. [Troubleshoot: HNP15]
(2008/04/16)
Answer... CPU usage becomes higher when monitoring with MPEG-4 basically. To cover the issue 640x480 MPEG-4 image is displayed with 320x240 when playback as specification.
No.237... Frame rate is not displayed when viewing at Multi-playback during recording. [Troubleshoot: HNP15]
(2008/04/16)
Answer... The destination recording capacity may be limited and "Delete old files and keep recording"(by 1 minute) may be specified.
If the recording images which are displaying at Multi-playback is under over-writing, the playback frame rate is not displayed correctly.
No.238... Message "No matching images were found" is displayed when searching Remote Client, and I cannot view recorded images on the server. [Troubleshoot: HNP15]
(2008/04/16)
Answer... A system time may be changed.
The system time is not reflected on the setting of a client after changing the system time on the server during connection. Search again after re-connection.
No.239... I cannot operate the camera because a button is gray in Operation Bar. [Troubleshoot: HNP15] [Troubleshoot: HNP11]
(2007/11/29)
Answer...
  • [Cause]
    Anti-Virus Software or Firewall Program is blocking to access the camera from the PC.

  • [Measures]
    Permit to access the camera on Anti-Virus Software or Firewall Program.

    Note:
    The issue may happen when OneCare Family Safety in Windows Live is installed. In that case, uninstall it and try again.


No.240... OS of my PC is Windows Vista. I cannot specify a drive such as C: for Destination Folder. [Troubleshoot: HNP15] [NCR(HNP15)SingleCameraVersion]
(2007/11/29)
Answer... The issue is caused due to the specifications of Windows Vista and not due to the software.
  • [Cause]
    User Account Control in Windows Vista does not allow an application generally to create a folder just under a drive.

  • [Measures]
    Create the folder just under the drive such as C:\ncrdata with Explorer and specify the folder.

No.241... Images are not refreshed on the multi-monitoring page in case of Windows Vista. Power OFF and ON recovers the phenomenon. [Troubleshoot: HNP15]
(2007/07/10)
Answer... The problem is not causes due to the software.

[Cause]
The driver for the graphic card may not be compatible with Aero mode of Vista.

[Measures]
If it is not compatible the software stops the operation. Contact the PC or graphic card maker.
No.242... 'Display the previous page' or 'Display the next page' buttons become grey. [Troubleshoot: HNP15]
(2007/07/10)
Answer... This is the limitation of the software.
The buttons are available only when there is previous or next page with a camera which has focus function.
No.243... The playback bar cannot be moved to some position on the screen of Image Timelines Chart. [Troubleshoot: HNP15]
(2007/07/10)
Answer... This is the limitation of the software.
The playback bar stops on the image area when there is not image data but voice data only at the time in case of the recording due to motion detection and alarm/timer recording.
No.244... The operation of Timer Recoding is not stable in case of Windows Vista. [Troubleshoot: HNP15]
(2007/07/10)
Answer... The setting on the PC may be improper.

[Cause]
The PC is under sleep mode and cannot be restarted.

[Measures]
Set Power Supply option to High Performance on the PC.
[FAQ_HNP11]
No.245... Can I record images by the alarm trigger of the camera? [FAQ_HNP11]
(2007/10/15)
Answer... Yes, you can. Please update the software to the latest version.
No.246... Can images be stored onto an external HDD? [FAQ_HNP11]
(2007/10/15)
Answer... Yes, it can. Please update the software to the latest version.
No.247... I need more information after updating. [FAQ_HNP11]
(2007/10/15)
Answer... If the backup process runs during recording, it may cause high CPU load and excessive transfer to the storage device. Using RAID or storage device's backup feature is recommended for 24-hour recording system.
No.248... Updating the BB-HNP11 via the support site for network cameras. [FAQ_HNP11]
(2007/11/01)
Answer...
  1. Network Camera Recorder is installed, and the license is registered.

  2. Access the following URL from web browser.
    http://panasonic.net/pcc/support/netwkcam/download/index.html

  3. Click [hnp11_v203R07us.exe] for [Network Camera Recorder/BB-HNP11us v2.03R07] and save the "hnp11_v203R07us.exe" file to your PC.

  4. Double-click the "hnp11_v203R07us.exe" file saved in step 3,
    and follow the screen after that.

  5. The extraction folder of the setup may appoint arbitrary folder, but the installation folder appoint the original installation folder by all means. The extracted files are not deleted in the automatic operation.

    • Uninstall it according to the screen though there is a step where the current Network Camera Recorder is uninstalled on the way of the upgrade.

    • For detailed information about the additional features refer to Operating Instructions (Additional Features) in [Help]->[Open Operating Instructions (Additional Features)].

Please confirm whether the installation was correctly done according to the following procedures.
  1. Double-click the short cut icon of "Network Camera Recorder", and start the program.

  2. Click [Help]->[About Network Camera Recorder].

  3. Installation is completed normally if the indication of [Version:2.03R07] can be confirmed.
No.249... Updating the BB-HNP11 via the support site for network cameras. [FAQ_HNP11]
(2007/11/01)
Answer...
  1. Network Camera Recorder is installed, and the license is registered.

  2. Access the following URL from web browser.
    http://panasonic.net/pcc/support/netwkcam/download/index.html

  3. Click [hnp11_v203R07us.exe] for [Network Camera Recorder/BB-HNP11us v2.03R07] and save the "hnp11_v203R07us.exe" file to your PC.

  4. Double-click the "hnp11_v203R07us.exe" file saved in step 3
    and follow the screen after that.

  5. The extraction folder of the setup may appoint arbitrary folder, but the installation folder appoint the original installation folder by all means. The extracted files are not deleted in the automatic operation.

    • Uninstall it according to the screen though there is a step where the current Network Camera Recorder is uninstalled on the way of the upgrade.

    • For detailed information about the additional features refer to Operating Instructions (Additional Features) in [Help]->[Open Operating Instructions (Additional Features)].

Please confirm whether the installation was correctly done according to the following procedures.
  1. Double-click the short cut icon of "Network Camera Recorder", and start the program.

  2. Click [Help]->[About Network Camera Recorder].

  3. Installation is completed normally if the indication of [Version:2.03R07] can be confirmed.
No.250... Updating the BB-HNP11 via Network Camera Recorder site. [FAQ_HNP11]
(2007/10/15)
Answer...
  1. Click [Download] for Network Camera Recorder, and visit Network Camera Recorder site.

  2. Enter Registration Code and password.

  3. Download the software and save it into your PC.

  4. Uninstall the current Network Camera Recorder.
    -How to uninstall:
    Click [Start]->[Control Panel], and select [Add/Remove Programs].
    The Add/Remove Programs window will be displayed.
    Then, select and delete [Network Camera Recorder].
    -Do not delete the install folder after uninstalling, in order to keep the Camera information that has been registered.

  5. Double-click the file saved in step 3, and install the upgrade software in the same install folder.
    -For detailed information about the additional features,
    refer to Operating Instructions (Additional Features) in
    [Help]->[Open Operating Instructions (Additional Features)].

No.251... Does Digital Zoom work on the HNP11 screen? [FAQ_HNP11]
(2007/10/15)
Answer... No, it works because it works by ActiveX on the PC.
No.252... Can I use the software with a general user on the PC? (Not Administrator). [FAQ_HNP11]
(2007/10/15)
Answer... Yes, it is possible but we will not guarantee the operation. An administrator user should be recommended.
No.253... Can images be stored onto an external HDD? [FAQ_HNP11]
(2006/09/01)
Answer... Yes, it can. Please update the software to the latest version.
No.254... Can I record images by the alarm trigger of the camera? [FAQ_HNP11]
(2006/09/01)
Answer... Yes, you can. Please update the software to the latest version.
No.255... I need more information after updating. [FAQ_HNP11]
(2006/09/01)
Answer... If the backup process runs during recording, it may cause high CPU load and excessive transfer to the storage device.

Using RAID or storage device's backup feature is recommended for 24-hour recording system.
No.256... How do you update the software? [FAQ_HNP11]
(2006/04/07)
Answer...
  1. Click [Download] for Network Camera Recorder, and visit Network Camera Recorder site.

  2. Enter Registration Code and password.

  3. Download the software and save it into your PC.

  4. Uninstall the current Network Camera Recorder.
    • How to uninstall:
      Click [Start]->[Control Panel], and select [Add/Remove Programs].
      The Add/Remove Programs window will be displayed.
      Then, select and delete [Network Camera Recorder].
    • Do not delete the install folder after uninstalling, in order to keep the Camera information that has been registered.

  5. Double-click the file saved in step 3, and install the upgrade software in the same install folder.
    • For detailed information about the additional features, refer to Operating Instructions (Additional Features) in [Help]->[Open Operating Instructions (Additional Features)].

No.257... Does Digital Zoom work on the HNP11 screen? [FAQ_HNP11]
(2004/09/29)
Answer... No, it works because it works by ActiveX on the PC.
[Troubleshoot: HNP11]
No.258... Online registration and upgrade are not available. [Troubleshoot: HNP11] [Troubleshoot: HNP60]
(2010/11/01)
Answer... The web site for online registration and upgrade was closed.

Please click here
No.259... I cannot operate the camera because a button is gray in Operation Bar. [Troubleshoot: HNP15] [Troubleshoot: HNP11]
(2007/11/29)
Answer...
  • [Cause]
    Anti-Virus Software or Firewall Program is blocking to access the camera from the PC.

  • [Measures]
    Permit to access the camera on Anti-Virus Software or Firewall Program.

    Note:
    The issue may happen when OneCare Family Safety in Windows Live is installed. In that case, uninstall it and try again.


No.260... OS of my PC is Windows Vista. I cannot specify a drive such as C: for Destination Folder and Backup Folder. [Troubleshoot: HNP11] [NCR(HNP11)SingleCameraVersion]
(2007/11/29)
Answer... The issue is caused due to the specifications of Windows Vista and not due to the software.
  • [Cause]
    User Account Control in Windows Vista does not allow an application generally to create a folder just under a drive.

  • [Measures]
    Create the folder just under the drive such as C:\ncrdata with Explorer and specify the folder.

No.261... The search of recorded images displays slowly. [Troubleshoot: HNP11]
(2007/10/15)
Answer... The issue is improved by the latest software. Please update.
No.262... Recording stops suddenly. [Troubleshoot: HNP11]
(2007/10/15)
Answer... The issue is improved by the latest software. Please update.
No.263... It creates 2 recorded files for motion detection. [Troubleshoot: HNP11]
(2007/10/15)
Answer... The issue is improved by the latest software. Please update.
No.264... I cannot specify the destination folder on my network drive. [Troubleshoot: HNP11]
(2007/10/15)
Answer... The issue is improved by the latest software. Please update.
No.265... Can I register this product on a PC not connected to the internet? [Troubleshoot: HNP11]
(2007/10/15)
Answer... You can register this product on another PC that is connected to the internet.
  1. Go to Network Camera Recorder site (http://www.comm-9.com/ncr/).
    Note: This PC does not need HNP11A installed.
    Get license key according to the procedure on the screen. Information will also be sent by E-mail. Go to PC with HNP11A and register software with license key.

  2. License Registration
    The License Registration window is displayed if the registration is incomplete.
    You can also display the window by selecting [Help] -> [License Registration].
    Enter the registration code and the license key obtained in Step 1 and click [OK].

No.266... When using the HNP11 and monitoring a camera, (which supports 2-way audio communication), the audio is interrupted. [Troubleshoot: HNP11]
(2007/10/15)
Answer... The problem is caused due to network condition. A narrow bandwidth may give a low frame rate and audio interruption.

To improve:
  1. Adjust Max. Bandwidth Usage to 0.1 to 1 Mbps on the camera.
  2. Reduce the amount of equipment connected to the LAN.
  3. Change your carrier or grade of the service.
When monitoring using a browser, audio data and image data are transferred to the PC separately. Therefore, a sound interruption may not be generated easily, but a narrow bandwidth may cause displacement between sound and image.
No.267... The camera image is not displayed. [Troubleshoot: HNP11]
(2007/10/15)
Answer...
  1. The camera is not working.
    -> Check the camera's power and network connection.

  2. The setting of Camera address, Port, Username or Password is incorrect.
    ->Correct it on Basic Settings Page.

  3. There is too much network traffic.
    ->Try again later.

  4. The setting of proxy is incorrect.
    ->Check [Use Proxy Server] and set the proxy settings [Tool]->[Preferences]->[Network Condition] on the menu bar for your network.

No.268... Timer recording does not work. [Troubleshoot: HNP11]
(2007/10/15)
Answer...
  • The day of the week setting on the timer page is not checked for the day to be recorded.
    ->Check the day of the week to enable timer recording.

  • Timer is disabled. (Timer is grayed out on the timer list.)
    ->Select the timer on the timer list, and click [Enable] on the menu displayed by right-clicking the timer list.

No.269... Pan and Tilt does not work. [Troubleshoot: HNP11]
(2007/10/15)
Answer... The camera does not have this function or Pan/Tilt operation is not permitted on the camera settings.
->Permit the Pan/Tilt operation.
No.270... The software is unstable. [Troubleshoot: HNP11]
(2007/10/15)
Answer... Your PC does not meet minimum requirements.
No.271... There is no audio during monitoring. [Troubleshoot: HNP11]
(2007/10/15)
Answer...
  • The camera does not support audio.
    ->Change to a camera which supports audio.

  • Microphone is not connected properly.
    ->Check the microphone and microphone connection.

  • Volume setting on your PC is muted or set to minimum.
    ->Adjust the volume on the volume control window on your PC.

  • Speaker is malfunctioning.
    ->Check the speaker and speaker connection.

No.272... There is no audio while playing back recording of images with audio. [Troubleshoot: HNP11]
(2007/10/15)
Answer... If [Image Only] is selected at recording setting on the camera registration information page, audio is not recorded. Select [Image and Audio] to record audio.
No.273... Audio is not synchronized with images on the monitoring page or screen. [Troubleshoot: HNP11]
(2007/10/15)
Answer... It is normal. Audio may be delayed 1 to 2 seconds after the image. Audio may be interrupted or the image may be paused.
No.274... Resolution or image quality cannot be changed. [Troubleshoot: HNP11]
(2007/10/15)
Answer... Resolution or image control is not permitted on the camera settings. The general user or the guest user may not have permission to use these settings.
No.275... When using the HNP11 and monitoring a camera, (which supports 2-way audio communication), the audio is interrupted. [Troubleshoot: HNP11]
(2004/09/29)
Answer... The problem is caused due to network condition. A narrow bandwidth may give a low frame rate and audio interruption.

To improve:
  1. 1. Adjust Max. Bandwidth Usage to 0.1 to 1 Mbps on the camera.
  2. 2. Reduce the amount of equipment connected to the LAN.
  3. 3. Change your carrier or grade of the service.
When monitoring using a browser, audio data and image data are transferred to the PC separately. Therefore, a sound interruption may not be generated easily, but a narrow bandwidth may cause displacement between sound and image.
No.276... Can I register this product on a PC not connected to the internet? [Troubleshoot: HNP11]
(2004/09/29)
Answer... You can register this product on another PC that is connected to the internet.
  1. Go to Network Camera Recorder site (http://www.comm-9.com/ncr/).
    Note: This PC does not need HNP11A installed.
    Get license key according to the procedure on the screen. Information will also be sent by E-mail. Go to PC with HNP11A and register software with license key.

  2. License Registration
    The License Registration window is displayed if the registration is incomplete.
    You can also display the window by selecting [Help] -> [License Registration].
    Enter the registration code and the license key obtained in Step 1 and click [OK].

No.277... Recording stops suddenly. [Troubleshoot: HNP11]
(2004/09/29)
Answer... The issue is improved by the latest software. Please update.
No.278... The search of recorded images displays slowly. [Troubleshoot: HNP11]
(2004/09/29)
Answer... The issue is improved by the latest software. Please update.
No.279... It creates 2 recorded files for motion detection. [Troubleshoot: HNP11]
(2004/09/29)
Answer... The issue is improved by the latest software. Please update.
No.280... Can I use the software with a general user on the PC? (Not Administrator). [Troubleshoot: HNP11]
(2004/09/29)
Answer... Yes, it is possible but we will not guarantee the operation. An administrator user should be recommended.
No.281... I cannot specify the destination folder on my network drive. [Troubleshoot: HNP11]
(2004/09/29)
Answer... The issue is improved by the latest software. Please update.
No.282... The camera image is not displayed. [Troubleshoot: HNP11]
(2004/09/29)
Answer...
  1. The camera is not working.
    -> Check the camera's power and network connection.

  2. The setting of Camera address, Port, Username or Password is incorrect.
    ->Correct it on Basic Settings Page.

  3. There is too much network traffic.
    ->Try again later.

  4. The setting of proxy is incorrect.
    ->Check [Use Proxy Server] and set the proxy settings [Tool]->[Preferences]->[Network Condition] on the menu bar for your network.

No.283... Timer recording does not work. [Troubleshoot: HNP11]
(2004/09/17)
Answer...
  1. The day of the week setting on the timer page is not checked for the day to be recorded.
    ->Check the day of the week to enable timer recording.

  2. Timer is disabled. (Timer is grayed out on the timer list.)
    ->Select the timer on the timer list, and click [Enable] on the menu displayed by right-clicking the timer list.

No.284... The software is unstable. [Troubleshoot: HNP11]
(2004/09/17)
Answer... Your PC does not meet minimum requirements.
No.285... Pan and Tilt does not work. [Troubleshoot: HNP11]
(2004/09/17)
Answer... The camera does not have this function or Pan/Tilt operation is not permitted on the camera settings.

->Permit the Pan/Tilt operation.
No.286... There is no audio during monitoring. [Troubleshoot: HNP11]
(2004/09/17)
Answer...
  1. The camera does not support audio.
    ->Change to a camera which supports audio.

  2. Microphone is not connected properly.
    ->Check the microphone and microphone connection.

  3. Volume setting on your PC is muted or set to minimum.
    ->Adjust the volume on the volume control window on your PC.

  4. Speaker is malfunctioning.
    -> Check the speaker and speaker connection.

No.287... Resolution or image quality cannot be changed. [Troubleshoot: HNP11]
(2004/09/17)
Answer... The general user or the guest user may not have permission to use these settings.
No.288... Audio is not synchronized with images on the monitoring page or screen. [Troubleshoot: HNP11]
(2004/09/17)
Answer... It is normal.

Audio may be delayed 1 to 2 seconds after the image.
Audio may be interrupted or the image may be paused.
No.289... There is no audio while playing back recording of images with audio. [Troubleshoot: HNP11]
(2004/09/17)
Answer... If [Image Only] is selected at recording setting on the camera registration information page, audio is not recorded.

Select [Image and Audio] to record audio.
No.290... Can I watch the image recorded by HNP60 using HNP11? [Troubleshoot: HNP11] [Troubleshoot: HNP60]
(2004/09/06)
Answer... No, HNP11 is a different format than HNP60.
[FAQ:HNP60]
No.291... When PC is using recording program under proxy server, can I monitor and record the camera via web? [FAQ:HNP60]
(2003/11/12)
Answer... Possibly. Recording program can be set with proxy server.
No.292... Can the Network Camera Recorder record images from multiple Network Cameras simultaneously? [FAQ:HNP60]
(2003/10/22)
Answer... Yes, it can record images from multiple Panasonic KX-HCM series Network Cameras. The number of camera images which can be recorded simultaneously will vary by system specifications of the PC.

Related documents:
"The Network Camera Recorder does not respond or is unstable."
No.293... What is the maximum number of JPEG image files recorded from my Network Camera that I can store in a single folder on my hard disk? [FAQ:HNP60]
(2003/10/22)
Answer... If you are saving files that are 320x240 (approx. 13KB per file), we recommend saving no more than 10,000 files in one folder. If too many files are stored in one folder, both the PC and the Network Camera Recorder may become unstable.

Related documents:
"The Network Camera Recorder does not respond or is unstable."
No.294... Is it possible to display motion previews of the Network Cameras shown in the Camera List? [FAQ:HNP60]
(2003/10/22)
Answer... Cameras which are being monitored display motion previews. The preview has a blue border and its green lamp (on-screen) lights. Previews for cameras which are not being monitored are shown as still images. This image is the last image displayed before the last monitoring session ended. The green lamp shown on-screen is turned off while the camera is not being monitored.
No.295... When running the Network Camera Recorder on a PC which uses a proxy server, can Network Cameras be monitored or recorded over the internet? [FAQ:HNP60]
(2003/10/22)
Answer... If the proxy server settings were entered correctly, yes. To confirm or change the proxy server settings, select "Proxy Setup" from the [File] menu. If you don't know whether you use a proxy server, consult your network administrator or Internet Service Provider.
No.296... Can the Network Camera Recorder monitor or record non-Panasonic cameras? [FAQ:HNP60]
(2003/10/22)
Answer... The architecture which controls the camera varies by manufacturer and as a result, this software is not compatible with non-Panasonic cameras. This software is designed to be used with Panasonic Network Cameras only.
No.297... Does the recording program work with non-Panasonic network cameras? [FAQ:HNP60]
(2003/09/03)
Answer... Recording program only works with Panasonic Network Cameras.
No.298... May I use Hyper-Threading Technology equipped on my PC for HNP60? [FAQ:HNP60]
(2002/11/05)
Answer... No.
No.299... Is it possible to record some network cameras with HNP60? [FAQ:HNP60]
(2002/10/25)
Answer... HNP60 can record some Panasonic network cameras.
No.300... Can I restrict a user from the camera if it only is accessed from a local PC? [FAQ:HNP60]
(2002/10/25)
Answer... With URL from the personal computer connected to the Internet, connect to "Help" ->"Registration method" of the menu bar, and do the user's registration.

Please note the password, and input it to "Help" ->"Registration input by codes" of the recording program used.
No.301... How many recorded images can I save in the same folder? [FAQ:HNP60]
(2002/10/25)
Answer... In case of JPEG image, you can save about 10000. But if you save too many images, the program becomes unstable.
[Troubleshoot: HNP60]
No.302... Online registration and upgrade are not available. [Troubleshoot: HNP11] [Troubleshoot: HNP60]
(2010/11/01)
Answer... The web site for online registration and upgrade was closed.

Please click here
No.303... The image of camera doesn't move up down and left right even if I press button of up down and left right. [Troubleshoot: HNP60]
(2005/03/15)
Answer... There is a possibility that recording program isn't monitoring.

A network camera that can't Pan Tilt may be connected.
Camera setting of recording program is "HCM series without Pan/Tilt function"
No.304... Can I record under general user? [Troubleshoot: HNP60]
(2004/10/20)
Answer... It is recommended to use administrator to record. Using general user is not guaranteed to work.
No.305... Can I watch the image recorded by HNP60 using HNP11? [Troubleshoot: HNP11] [Troubleshoot: HNP60]
(2004/09/06)
Answer... No, HNP11 is a different format than HNP60.
No.306... When I use HNP60 with another account after installation by administrator, short cut doesn't display on desktop and start menu. [Troubleshoot: HNP60]
(2004/09/06)
Answer...
  1. You canft use the HNP60 except the administrator account.

  2. If the account is an administrator, HNP is available but short cut doesn't display on desktop or start menu.

No.307... When I try to use HNP60 with a non-administrator user, I can't use it. [Troubleshoot: HNP60]
(2004/09/06)
Answer... HNP60 needs authority of administrator because it needs to access the system folders on program move.
No.308... Don't display button on task bar even if recording program becomes minimum. [Troubleshoot: HNP60]
(2004/08/16)
Answer... There is a possibility that recording program's setting is "icon display in indicator area"
No.309... Only 4 numbers of the network camera registration can be entered and it will only record for 30 minutes. [Troubleshoot: HNP60]
(2004/01/08)
Answer... Please make sure you completed user registration.
No.310... Network camera image doesn't display with recording program. [Troubleshoot: HNP60]
(2003/11/12)
Answer... Please check the following items:
  • Proxy setting is wrong.
  • There is heavy traffic on the network.
  • Network camera is off.
  • Network camera and PC are not connected.
  • Address of network camera is wrong.
  • Password is set on the network camera.
  • IP address set before saving.
  • Subnet mask of PC and network camera is different.
  • Default gateway and DNS is not set or is wrong.
  • Setting of port-forwarding is wrong.

No.311... I set the timer but nothing is being recorded at the set time. [Troubleshoot: HNP60]
(2003/10/22)
Answer...
  • If using multiple Network Cameras, you may have accidentally set the timer of a different camera. Check the settings to confirm that you set the timer for the desired camera.

  • The camera may be being monitored. Timed recordings are not possible while a camera is being monitored. Make sure the desired camera is not being monitored.

  • "Automatic Timer Operation" may not be activated. After setting the recording time, select "Automatic Timer Recording" from the [Control] menu to "check" it. Timed recordings are only possible when this item has a check mark next to it.

No.312... My PC is not connected to the internet. How can I register my Network Camera Recorder? [Troubleshoot: HNP60]
(2003/10/22)
Answer... Any computer with internet access can be used to register the software by entering the following URL in a web browser:
http://www.comm-9.com/registration/app/index.php
This URL can also be found by selecting "How to Register..." from the [Help] menu.
Register the software by first accessing the URL manually or by selecting "Browse to Registration Page" from the "How to Register" window. At this time you will be given a password. Later you can register your Network Camera Recoding Software by selecting "Enter Registration Code" from the [Help] menu and entering the password issued at registration. Once the software has been registered, "Revert to Unregistered" will appear in the [Help] menu.
No.313... The Network Camera Recorder does not respond or is unstable. [Troubleshoot: HNP60]
(2003/10/22)
Answer...
  • The performance/system specifications of your PC may not be adequate. If recording images from multiple cameras simultaneously, try reducing the number cameras you are recording. If other applications are running in the background, quit as many of those applications as possible.

  • There may be too many image files stored in the selected directory on your hard disk. If more than 10,000 files are stored in the same folder, system/software performance may become unstable. Refer to "Deleting the Recorded Image" in the Operating Instructions for how to delete unwanted image files. The Operating Instructions can be downloaded here.
     
    Suggested System*:
    CPU: 1.8 GHz Pentium 4 processor or higher.
    RAM: 256 MB or higher.
    Available Hard Disk Space: 20 GB or more.
     
    Minimum System Requirements*:
    CPU: 1.3 GHz Celeron processor
    RAM: 128 MB
    Available Hard Disk Space: 10 GB
     
    * Specifications listed here are only a guideline. Software capabilities will vary on recording conditions and system environment.

No.314... I cannot pan or tilt the camera. Nothing happens when I click the buttons in the Operation Bar. [Troubleshoot: HNP60]
(2003/10/22)
Answer...
    Recording Software settings:

  • The camera is not in monitoring mode. Select a camera from the Camera List and click on the Start Monitoring button (green camera icon).

  • Your Network Camera does not support pan and tilt features. The KX-HCM8 does not support these features, and therefore clicking on the pan or tilt buttons in the Operation Bar will produce no result.

  • If your Network Camera has pan and tilt features but can not be controlled with the Operation Bar, the "Camera Type" may be set to "Panasonic HCM series without Pan/Tilt". Change the camera type by selecting a camera in the Camera List and clicking "Edit Camera", or select "Edit Current Camera" from the [Edit] menu. When the "Edit Camera" window opens, change the Camera Type to "Panasonic HCM series with Pan/Tilt" or "Panasonic HCM series with Zoom" to match the capabilities of your Network Camera.

    Network Camera settings:

  • The Network Camera is not turned on. Confirm that the camera is powered and correctly connected to the network via its wireless or wired connection.

  • The pan and tilt features of the camera are disabled. Make sure that "Pan / Tilt / Preset Control" is set to "Enable" in the Network Camera's "Camera Setup" window.
No.315... The Network Camera Recorder icon does not appear in the taskbar, even if I minimize it. [Troubleshoot: HNP60]
(2003/10/22)
Answer... When minimized, the Network Camera Recorder icon can be displayed in the System Tray (the part of the taskbar where time and other items are displayed) To display this icon, select "Preferences" from the [File] menu, the check "Show Icon in System Tray". This button is convenient when you want to start or stop monitoring all cameras in the Camera Bar without returning to the Network Camera Recorder application.
No.316... I can register only 4 cameras and recording stops after 30 minutes. [Troubleshoot: HNP60]
(2003/10/22)
Answer... The Network Camera Recorder has not been registered yet. In order to take full advantage of the features provided by this software, it must be registered. Once registration is complete, you can unlock the software with the password issued to you during registration. Select "Enter Registration Code" from the [Help] menu and enter the code and password. Once the software has been registered, "Revert to Unregistered" will appear in the [Help] menu. Refer to "User Registration" in the Operating Instructions for more information. The Operating Instructions can be downloaded here.
No.317... I can't see an image from my Network Camera in the Image Page. There are several possible causes, including the settings of the Network Camera Recorder, the condition of your network, and the settings of the Network Camera itself. [Troubleshoot: HNP60]
(2003/10/22)
Answer... Recording Software settings:
  • Proxy server settings are not correct. If you're network connection uses a proxy server, the appropriate settings must be made in the "Proxy Settings" window. Select "Proxy Setup" from the [File] menu and make the appropriate settings. If you don't know whether you use a proxy server, consult your network administrator or Internet Service Provider.

No.318... Operation becomes unstable. For example, operations of the recording program does not work. [Troubleshoot: HNP60]
(2002/10/25)
Answer... -There is possibility that spec of using PC isn't enough. Please decrease number of cameras. Please finish application.

-There is possibility that you have saved over 10000 image files in same folder.
No.319... I cannot timer record with network camera. [Troubleshoot: HNP60]
(2002/10/25)
Answer... -It is possible to set other network camera.

-There is possibility that network camera is monitoring. Please stop monitoring.

-There is possibility that "Setting of self-timer" is not available.
[NCR(HNP15)SingleCameraVersion]
No.320... OS of my PC is Windows Vista. I cannot specify a drive such as C: for Destination Folder. [Troubleshoot: HNP15] [NCR(HNP15)SingleCameraVersion]
(2007/11/29)
Answer... The issue is caused due to the specifications of Windows Vista and not due to the software.
  • [Cause]
    User Account Control in Windows Vista does not allow an application generally to create a folder just under a drive.

  • [Measures]
    Create the folder just under the drive such as C:\ncrdata with Explorer and specify the folder.

[NCR(HNP11)SingleCameraVersion]
No.321... OS of my PC is Windows Vista. I cannot specify a drive such as C: for Destination Folder and Backup Folder. [Troubleshoot: HNP11] [NCR(HNP11)SingleCameraVersion]
(2007/11/29)
Answer... The issue is caused due to the specifications of Windows Vista and not due to the software.
  • [Cause]
    User Account Control in Windows Vista does not allow an application generally to create a folder just under a drive.

  • [Measures]
    Create the folder just under the drive such as C:\ncrdata with Explorer and specify the folder.

[FAQ: C10]
No.322... What exactly is the BL-C10A Home Network Camera? [FAQ: C10]
(2004/08/25)
Answer... *It is a camera that allows you to view its images by using a computer or mobile telephone.

*By simply entering the camera's address into your computer or mobile phone's web browser, you can view images from the camera as if you are viewing a typical web page.
 
*You can even control the direction of the camera's lens when accessing the camera over the Internet.
 
*Unlike USB cameras which must be connected to a computer in order to be used, the Network Camera has a built-in web server and does not need to be connected to an on-site computer when in operation.
No.323... How does the Human Detection Sensor work? [FAQ: C10]
(2004/08/25)
Answer... *The Human Detection Sensor is a pyroelectric infrared sensor; it senses temperature variations by detecting the infrared light emitted by people, animals, and other heat-producing objects.
 
*This allows the camera to detect temperatures and temperature changes that result from people or other objects that are moving within the sensor's range.
No.324... How sensitive is the Human Detection Sensor? [FAQ: C10]
(2004/08/25)
Answer... The sensor detects large variations between the temperature of the area within its range and temperature changes that result from people or other objects that are moving within the sensor's range; the larger the variation, the easier it is to detect the variations, and smaller variations are likewise more difficult to detect.
No.325... What is the sensor's detection range? [FAQ: C10]
(2004/08/25)
Answer... Refer to the following during installation.

  • When the camera is installed in a 20 ºC (68 ºF)

    environment:
     
    Horizontal: Approx. 30º
    Vertical: Approx. 85º
    Distance: Approx. 5 m (16.4 ft.)
No.326... What is the distance of the sensor's detection range? [FAQ: C10]
(2004/08/25)
Answer... Refer to the following during installation.
  • Temperature of sensor detection area Detection range
     
    20 ºC (68 ºF)      4 to 6 m (13 to 19.5 feet)
    25 ºC (77 ºF)      3 to 5 m (9.8 to 16.4 feet)
    30 ºC (86 ºF)      2 to 4 m (6.5 to 13 feet)
    35 ºC (95 ºF)      up to 2 m (6.5 feet)

*The range of the sensor becomes shorter as the temperature within the range of the sensor becomes higher.
As a result, there may be times when the sensor does not detect properly in very high temperature environments, such as during summertime.
No.327... Can the sensor detect animals? [FAQ: C10]
(2004/08/25)
Answer... Animals with higher body temperature, such as dogs, can be detected similarly to humans.
No.328... For example, if a bird suddenly flies in front of the camera from one side to another. Is the sensor detects it? [FAQ: C10]
(2004/08/25)
Answer... Generally it should be detected, but depending on the speed with which it passes in front of the camera, it may not be detected.
 
In the situations below, it would be particularly difficult to detect motion.
When the camera is installed in a 20 ºC (68 ºF) environment:


  • If the bird has a low body temperature and there is little difference between its body temperature and the temperature of the room.
  • Small birds or animals which have a small surface area.

No.329... Once an object enters the range of the sensor, will it also be detected if it moves within the range of the sensor? [FAQ: C10]
(2004/08/25)
Answer... *If the movement results in temperature variations, the sensor can detect it.
 
*The sensor detects temperature changes; therefore if the object moves very slowly, it will not be detected.
 
*Object which pass in front of the camera from side to side are more likely to be detected than objects which approach the camera from the front.
No.330... How can the camera send images from BEFORE the sensor detects something? [FAQ: C10]
(2004/08/25)
Answer... Because the camera stores images in its internal memory, also called an image buffer.
After the sensor detects something, it can transfer images that are already in its memory, which means images from before the detection can also be transferred.
No.331... How do I use FTP? [FAQ: C10]
(2004/08/25)
Answer... *The camera contains a built-in FTP client, which allows is to transfer images to an FTP server.
For example, you can set the camera to transfer images via FTP to your web site, allowing your web page to always display the most recent images. For more information on building your web site, consult your service provider.
No.332... Are images transferred right after the sensor detects something? [FAQ: C10]
(2004/08/25)
Answer... The camera sends its images almost instantly when the sensor has been triggered, however, it may take time for the images to be transferred depending on the condition of the network.
No.333... What is privacy mode? [FAQ: C10]
(2004/08/25)
Answer... Privacy mode hides the lens into the unit to protect privacy.
No.334... Why is privacy mode needed? [FAQ: C10]
(2004/08/25)
Answer... *We developed this feature because of comments from our customers who said "I want to see something using my Network Camera, but I don't want to be seen myself."
 
*We gave consideration to those who want their privacy and do not want to worry about being seen through their Network Cameras.
 
*Because the lens actually rolls back into the unit and out of site, no one will be able to see you while you are at home, for example.
No.335... How can I tell if privacy mode is turned on or off? [FAQ: C10]
(2004/08/25)
Answer... There are 2 ways to confirm that privacy mode is turned on or off. You can tell by looking at the indicator or at the lens itself.
 
- When privacy mode is turned on, the indicator is red and the lens is hidden inside the unit.
- When privacy mode is turned off, the indicator is green and the lens is visible.
 
Note however, that depending on the setting for "Indicator Control", the indicator may not be lit.
No.336... There are 2 ways to turn privacy mode on and off; which method has priority? [FAQ: C10]
(2004/08/25)
Answer... *Privacy mode can be turned on and off by pressing the privacy mode button on the front of the unit and also by controlling the camera over the network (available for the camera administrator only).
 
*There is no particular priority; the last setting made is the effective
No.337... Why is the camera designed so that privacy mode can be turned on or off when accessing the camera over the Internet? [FAQ: C10]
(2004/08/25)
Answer... So that the camera can be accessed while away from home, just in case.
 
For example, you can turn privacy mode off while away from home if you want to view camera images but you forgot to turn privacy mode off before leaving the house.
 
In order to turn privacy mode on or off while away from home, you need to enter a valid ID and password. This means you don't need to worry about other people turning off your privacy mode and viewing images from your camera.
No.338... If a stranger knows about the privacy mode feature, is it possible that they could turn privacy mode on when they do not want to be seen by the camera? [FAQ: C10]
(2004/08/25)
Answer... *The camera can be set so that privacy mode is always off and cannot be turned on. In this case, privacy mode will not be activated when the privacy mode button is pressed. If you have no need to use the privacy mode feature, disable the privacy mode button (uncheck "Enable").
 
*Small birds or animals which have a small surface area.
-The sensor may not detect the person in certain situations.
 
In this case, the camera administrator can still view camera images by turning privacy mode off remotely.
No.339... Can all settings be made easily when using a broadband router that supports UPnP? [FAQ: C10]
(2004/08/25)
Answer... Generally settings can be made easily, however some broadband routers may require more effort to configure than others.
 
For example, some UPnP-compatible broadband routers are set to not use UPnP by default.
 
In this case, you will need to enable the broadband router's UPnP feature. Refer to the documentation included with your broadband router for more information.
No.340... What does UPnP do exactly? [FAQ: C10]
(2004/08/25)
Answer... *UPnP takes the place of port forwarding.
 
*Until now, port forwarding settings needed to be made manually in order to allow you to access your Network Camera while away from home.
 
This somewhat complicated procedure can now be performed automatically thanks to UPnP.
No.341... What is a shortcut to "My Network"? [FAQ: C10]
(2004/08/25)
Answer... *It is an exclusive feature of Windows XP and Windows Me that automatically displays a shortcut (icon) to the camera when you double-click "My Network" on your desktop. By double-clicking on the camera's icon, you can access and view images from the camera easily.
 
*Icons for cameras connected to the same network as the computer can be displayed.
 

No.342... What kind of mobile phone do I need in order to be able to view still images from my camera? [FAQ: C10]
(2004/08/25)
Answer... *The mobile phone must have a web browser that can view JPEG images.
No.343... Can I see camera images (motion images) on my mobile phone just as I can with my computer? [FAQ: C10]
(2004/08/25)
Answer... *Only still images in JPEG format can be displayed on a mobile phone.
No.344... How can I view camera images on a computer or mobile phone? [FAQ: C10]
(2004/08/25)
Answer... *By simply entering the camera's address into your computer or mobile phone's web browser, you can view images from the camera as if you are viewing a typical web page.
Additionally, to view camera images from a mobile phone, add "/mobile" to the end of the camera's address.
 
*No specialty software is required.
[Troubleshoot: C10]
No.345... Images captured by the sensor do not show the subject I want to capture. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
Any of the following are possible causes.
  • The position of the sensor and the lens are different because the "Move to sensor position" is not set under "Lens Position When Triggered".
    In the "Sensor Setting" screen of "Buffer Transfer", select "Move to sensor position". Also adjust the buffer/transfer interval and number of images as necessary.
    Click here for information on confirming sensor operation
  • There may have been an error.
    FAQ "Error in sensor detection"
  • The sensor may have been triggered by a pet or other object.
    You may want to consider changing the physical position of the camera.

No.346... Points to keep in mind when transferring images to a mobile phone via e-mail. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
When setting the camera to e-mail images to a mobile phone, we recommend setting a longer interval time.
If the interval is set too short when the camera is set to send images to a mobile phone, images will be sent more frequently and therefore mobile phone charges may increase.
No.347... How does the indicator on the BL-C10A indicate the camera's status? [Troubleshoot: C10] [Indicator]
(2005/10/13)
Answer... Reason
The following chart explains the status of the camera as shown by the indicator (LED).
 
LED color LED status Possible cause Possible solution
-- Off The incorrect AC adaptor is connected to the camera. Make sure to use the included AC adaptor.
The indicator is turned off. To indicate camera status using the indicator, turn on the indicator using "Indicator Control".
Orange Orange on or orange flashing (after camera is turned on)
The Ethernet cable is not connected properly. Make sure the cable is connected.
The user-supplied hub or broadband router is not functioning properly. Make sure the user-supplied hub or broadband router is functioning properly.
Orange flashing While upgrading the camera's firmware, you unplugged the AC adaptor before the upgrade was finished. Access the camera again with a web browser, then follow the on-screen instructions under "Update Firmware" and update the firmware.
Orange flashing (2 second intervals) The broadband router is turned off. Turn the broadband router on and wait for the Internet connection to be re-established.
There was a UPnP port refresh error. Repeat the "Automatic Setup" procedure described in the Getting Started manual. If the problem still exists, refer to the documentation included with your broadband router and configure the broadband router's port forwarding feature.
Orange on The Ethernet cable is not connected or the camera is not connected to the LAN (Local Area Network). Make sure the cable is connected.
Green Green flashing Automatic setup did not finish correctly. Refer to the Getting Started manual and complete the setup procedure.
The camera could not obtain an IP address from the DHCP server. When "Automatic Setup" or "DHCP" is selected as the connection mode, something may be prohibiting the camera from obtaining an IP address from the DHCP server. Consult your network administrator or service provider.
Green on (Normaloperation) .
Red Red flashing The camera may be malfunctioning. Please contact the place of purchase.
Red on Privacy mode is turned on. To turn off privacy mode, press the privacy button on the front of the camera, or access the camera as an administrator and turn off privacy mode remotely.

No.348... Camera images are not displayed properly. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason

Any of the following are possible causes.

  1. ActiveX is not installed on the computer.
     
    ActiveX is not installed on the computer. In order to view motion images using Internet Explorer, you must download and install ActiveX Control.
    • After clicking "Single" or "Multi" to view motion images, the following screen will appear.


Click yes and download the file.

  • Depending on the security settings of your web browser, the following screen may be displayed.


If this screen is displayed, complete the following steps to change the security level of Internet Explorer.

  • In Internet Explorer, select [Tools] -> [Internet Options] -> [Security].
  • Click "Customize Level".
  • Click "Enable" or "Prompt" for "Download signed ActiveX controls" under "ActiveX controls and plug-ins" (after ActiveX is downloaded and installed, there will be no need to download it again).
  1. If the screen is not displayed after following the steps above, ActiveX Control was not downloaded properly.
    • If ActiveX Control was not downloaded properly (usually it can be downloaded from the Network Camera to the computer), install ActiveX Control by completing the following steps.
      • Insert the Setup CD-ROM, open the "ocx" folder and double-click "ActiveX Inst.exe".
      • Click "Register OCX (ActiveX)".
        Wait for the "Succeeded" dialog box to appear.
      • ActiveX is now installed.
  1. There is too much network traffic.
    If the screen does not appear, wait and access the camera again.
  2. The Network Camera's IP address has changed.
    Enter the new IP address in the address field of your web browser.
  3. If a blue screen is displayed instead of motion images from the camera
    • More then 20 devices are accessing the Network Camera simultaneously.
      Make sure less than 20 devices are accessing the camera simultaneously, or switch to viewing still images instead of motion images.
  4. The web browser used to access the Network Camera is configured to use a proxy server. Configure the web browser to not use a proxy server.

No.349... The camera's single screen (for motion images) will not display. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
ActiveX Control is not installed on the computer.
Complete the steps for installing ActiveX Control.
Click here for more information.
No.350... The camera can not be set up using the Setup CD-ROM. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
*20 minutes may have passed since the camera was turned on.
Disconnect and reconnect the AC adaptor, then follow the steps described in the Getting Started manual and setup the camera again.
 
*The camera's IP address is also assigned to another camera (the same address is assigned to 2 cameras).
If more than one camera is installed, turn on the cameras one at a time, allowing some to pass before turning on the next camera.
No.351... I cannot register for Viewnetcam.com service using the Setup CD-ROM. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
*The computer connected to the broadband router is not able to connect to the Internet.
Refer to the documentation included with your broadband router and confirm that the computer can connect to the Internet, then try registering for Viewnetcam.com service.
 
*If you do not receive an e-mail containing a link to the Viewnetcam.com service web site, the address you entered when registering may have been incorrect.
Refer to the FAQ found on the Viewnetcam.com web site (information on service registration) and register your e-mail address again.
No.352... Network settings could not be completed using the Setup CD. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
*A network error may have occurred while you were making settings. Confirm that your network is performing normally, disconnect and reconnect the camera's AC adaptor, then make the appropriate network settings again.
 
*20 minutes may have passed since the camera was turned on.
Disconnect and reconnect the AC adaptor, then follow the steps described in the Getting Started manual and set up the camera again.
No.353... When setting up the camera using the Setup CD-ROM, the IP address is not displayed in the camera list. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
*You may be accessing the camera over the Internet (WAN) instead of over the LAN.
Access and setup the camera using a computer that is connected to the same LAN as the camera.
 
*The computer's IP address is not set.
Confirm that the computer's IP address is set correctly, and set the IP address if necessary. (The setting will depend on whether or not the computer is connected to a broadband router.)
 
*The firewall feature of the computer may be enabled (due to virus software being run on the computer, for example).
Disable the firewall or any virus software on the computer while setting up the camera; enable it after camera setup is complete.
No.354... There is an error when setting port forwarding using UPnP. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
*The broadband router's UPnP feature is disabled.
Refer to the documentation included with the broadband router and enable its UPnP feature.
 
*You turned on the camera first and then turned on the broadband router.
Turn on the broadband router first, and then turn on the camera.
 
*The series of numbers which determine the default gateway is not set correctly for the camera's network settings.
Enter the correct numbers. Consult your network administrator or service provider if necessary.
 
*The broadband router does not support UPnP.
Refer to the documentation included with the broadband router and configure the broadband router for port forwarding.
No.355... I don't know the IP address or port number of the camera. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
Display the camera list by starting the Setup Program then clicking "Camera Setup".
 
The camera's MAC address is displayed in the camera list (the MAC address is also printed on the camera, near the Ethernet (LAN) port). The camera's IP address and port number is displayed in the camera list on the same line as the camera's MAC address.
No.356... I forgot the password needed to enter the camera's setup screen. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
There is no way to verify the password.
 
You will need to reset the camera to its default settings.
Disconnect the Ethernet cable from the camera, press the reset button on the camera, reconnect the Ethernet cable, then configure the camera again.
No.357... The camera's top screen does not appear. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason

Any of the following are possible causes.

  • The camera's IP address has changed.
    Enter the camera's new IP address in the address bar of your web browser.
  • The subnet masks of the IP addresses assigned to the computer and to the camera are different.
    If using on a LAN, the IP addresses of the computer and the camera must belong to the same subnet mask. Configure the computer and/or camera so that their IP addresses belong to the same subnet mask.
  • There is too much network traffic.
    There are times when the screen does not appear immediately. Wait and try to access the camera again.
  • The web browser used to access the camera is configured to use a proxy server.
    Configure the web browser to not use a proxy server.
  • The connection type is not set properly.

    If the camera cannot be accessed when the connection type is set to "Auto Negotiation", refer to the table above and set the camera and/or broadband router to match the other's settings.
  • If using the Viewnetcam.com service, the default gateway settings and DNS settings are not correct under the camera's network settings.
    Refer to the setup instructions provided by your service provider and set the camera's default gateway and DNS settings.
  • The camera is malfunctioning.
    Restart the camera; if the problem still persists, contact the place of purchase.

When the camera can be accessed over the LAN but not over the Internet

  • The default gateway is not set correctly for the camera's network settings.
    Enter the correct numbers.
    Consult your network administrator or service provider if necessary.
  • The broadband router's UPnP feature is disabled.
    Refer to the documentation included with the broadband router and enable its UPnP feature.
  • The broadband router is not configured for port forwarding.
    Configure the port forwarding feature.
    Refer to the documentation included with the broadband router.
  • Packet filtering or a similar feature of the broadband router is preventing access from the Internet (WAN).
    Configure the broadband router to allow it to be accessed from the Internet.
    Refer to the documentation included with the broadband router.
  • You are trying to access the camera using the IP address used for local access.
    Access the camera using either the domain name you received from the Viewnetcam.com service plus the camera's port number, or the global IP address of the broadband router plus the camera's port number.
  • You are trying to access the camera that is connected to the same LAN as the computer, but you are using either the domain name you received from Viewnetcam.com plus the camera's port number, or the global IP address of the broadband router plus the camera's port number.
    To access a camera connected to the same LAN as the computer, use the camera's local IP address.

No.358... When using Internet Explorer, only half of the camera image is displayed. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
You are using version 4.X or earlier of Internet Explorer.
 
Upgrade to version 6.0 or later of Internet Explorer.
No.359... A blue screen is displayed instead of images from the camera. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
*Privacy mode is turned on.
Either presses the privacy button on the camera, or login to the camera as the camera administrator, turn privacy mode off, then press the [Refresh] button in your web browser to display camera images.
 
*There are too many simultaneous accesses to the camera.
When viewing motion images from the camera, a maximum of 20 accesses can be made simultaneously. Close any unnecessary windows that are displaying motion images, wait for other users to stop accessing the camera, or switch to viewing still images instead of motion images.
 
*Access to the camera is being blocked because the camera is not set to be operational at the current time.
Try to access the camera again during its operational hours. A blue screen is displayed when the camera is accessed during non-operational hours.
No.360... While viewing motion images from the camera, the camera suddenly switched to displaying still images. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
The camera is not malfunctioning.
The camera is set to display motion images for limited amount of time.
 
Under "Image Display", set "Limit time of Continuous Motion JPEG" to "Unlimited".
 
If the camera did not switch to displaying still images, but rather the refresh rate of images becomes too slow, refer to the information found here.
No.361... Camera images are blurry. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
*The lens has dust, smudges, or fingerprints on it.
Clean the lens with a cotton swab.
 
*The subject is too close to the camera.
The camera may not be able to focus on images that are closer than 0.5 m (20 inches); make sure the subject is at least 0.5 m (20 inches) from the camera.
No.362... The color of camera images seems unusual. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
*The computer is set to display colors at less than 16-bit resolution.
Open the computer display settings ([Control Panels] -> [Display]) and set the Colors setting to at least 16-bit on the [Settings] tab.
 
*The camera's white balance is not set correctly.
Adjust the camera's white balance ([Setup] -> [Camera]) setting.
[Setting Types]
Auto (default): Adjusts automatically
-Fixed Indoor: Incandescent light (2800 K)
-Fixed Fluorescent (White): White fluorescent light (3600 K)
-Fixed Fluorescent (Daylight): Daylight (4000 K)
-Fixed Outdoor: Sunlight (6000 K)
-Hold: Locks the white balance at the current setting
 
This setting is registered when the home position, sensor position, or a preset position is registered.
No.363... Camera images are noisy. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
Refer to the information below based on the kind of noise you are experiencing.
 
Grainy images (when camera gain is increased)

  • The subject is in an environment that is too dark.
    Brighten or illuminate the environment.

Horizontal bands in the image (flicker noise)

  • The lighting (fluorescent lights, etc.) is too bright.
    When viewing bright (white) images illuminated by fluorescent lights, flicker noise (horizontal bands of noise) may be seen in camera images. Change the subject of the image or adjust the image brightness when viewing the image.

No.364... When viewing still images, old images are displayed. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
Only old images are displayed because of your web browser (Internet Explorer) settings.
Follow the steps below to change the settings.
 
In Internet Explorer, select [Tools] -> [Internet Options] -> [General] tab, click the [Settings] button under "Temporary Internet Files, set "Check for newer versions of stored pages" to "Every visit to the page", then click OK to finish making settings.
No.365... After a drastic change in the image's brightness, it takes several seconds for the camera to adjust the brightness to an appropriate level. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
It can take some time for the camera's CMOS sensor to adjust to an appropriate brightness level after a drastic change in the image's brightness.
 
This is a characteristic of the CMOS sensor (the camera is not malfunctioning); the sensor takes more time to adjust to brightness changes than the human eye does.
 
If the camera is located in an environment that is prone to drastic brightness changes, the camera may not be able to adjust itself to an optimal brightness level; you may need to install the camera in a location that has a more consistent brightness. At the very least, you should install the camera in a location where drastic brightness changes do not affect most of the viewable image.
 
Additionally, keep the following in mind during installation:
<Reference>
Notices included in the Installation/Troubleshooting manual
Do not expose to direct sunlight or halogen light for extended periods of time, as this could damage the CMOS sensor.
No.366... Motion images from the camera refresh slowly. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason

The following are possible causes and solutions:

  • Several users are accessing the camera simultaneously.
    Image refresh rate may be reduced when several users are accessing the camera. Wait and try to access the camera again.
  • You are not using a switching hub.
    Image refresh rate may be reduced when viewing images from multiple cameras in the multi camera screen if you are not using a switching hub. Make sure you are using a switching hub.
  • Image refresh rate depends on the following conditions. Please review each condition.
    Camera settings: Image resolution, image quality, bandwidth limitations
    Environment: Capabilities of the computer being used, network condition, subject of camera images (brightness, etc.)
  • "Max. Bandwidth Usage" (found in the camera's network settings) may be set too low.
    The maximum bandwidth used by the camera can be set to a value between 0.1 Mbps and unlimited; increase the maximum bandwidth to a level that suits your network environment.
    • <Reference>
      Refer to the following image resolutions and file sizes when setting the maximum bandwidth used by the camera. The file size for 1 JPEG file is as follows:(When "Image Quality" is set to "Standard".)
      --160 x 120 pixels, approx. 3 KB (24 Kbit)
      --320 x 240 pixels, approx. 10 KB (80 Kbit)
      --640 x 480 pixels, approx. 18 KB (144 Kbit)*File size can vary on image quality and the subject (brightness, etc.).
  • The camera is in a low-light environment (less than 1 lux), and has therefore automatically switched to Color Night View mode; image refresh rate is reduced and blurring occurs when panning or tilting the lens.
    This is how the camera is designed to performed; to increase the image refresh rate, illuminate the environment (more than 1 lux). Additionally, blurring while panning and tilting will stop when Color Night View mode turns off.
     
    * 1 lux is approximately the same as the brightness of a candle 1 m (3 ft.) away in a dark room.

No.367... Pressing the privacy button does not turn privacy mode on or off. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
"Privacy Button" is not set to "Enable".
 
In the privacy mode screen, check "Enable" under "Privacy Button".
No.368... The Human Detection Sensor is not functioning. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
  • The sensor has not been set.
    Set the sensor from the "Buffer/Transfer" screen.
  • Privacy mode is turned on.
    When privacy mode is turned on, the sensor does not function. Turn of privacy mode by pressing the privacy button or by selecting "Disable" on the "Privacy Mode" screen.
  • An object (including glass, plastic, and other transparent objects) is blocking the sensor.
    Even transparent objects such as glass and plastic can affect the sensor.
    Clear the area of any obstacles.
  • The subjects you wish to detect (people, animals, etc.) may be outside of the sensor's range.
    In order to detect subjects within the range of the sensor, refer to the following information and make the appropriate settings.
    The sensor can detect temperatures and the temperature variations between moving objects (such as people) and the surrounding environment, with a range of approximately 30o horizontally and 85o vertically, from a distance of 5 m (16.4 feet). Therefore, if there is only a small temperature variation, the detection range will also be reduced. When there are no temperature variations, nothing is detected within the range of the sensor. Conversely, if the temperature variation is great, the detection range will be longer.

  • The sensor has dust, smudges, or fingerprints on it.
    Wipe the sensor clean with a soft, dry cloth.

No.369... Error in sensor detection [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
The sensor may not function properly if the camera is installed in the following types of locations. Change the location where the camera is installed.
 
- Areas where the camera is exposed to direct sunlight
- In areas where the camera is exposed to grease or moisture, such as a kitchen
- Areas where the camera is exposed to severe temperature variation, such as near an air conditioner
- Areas where glass or other obstacles are in front of the camera
- Near light-emitting devices which can affect the temperature of the surrounding environment
- Near devices which emit strong electrical fields


No.370... The lens does not move to the sensor position even when the sensor has detected something. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
In the "Sensor Setting" screen of the "Buffer/Transfer" settings, "Lens Position When Triggered" is not set to "Move to sensor position".
 
Set "Lens Position When Triggered" to "Move to sensor position".
No.371... The lens does not pan/tilt. (Click to center and position presets also do not function.) [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
  • The camera and computer are not communicating properly.
    Click the refresh button in your web browser and confirm that the image has been refreshed, and then try to pan or tilt the lens.
  • The camera is turned off.
    Confirm that the AC adapter is connected properly to the power source and to the device.
  • Several users are accessing the camera simultaneously.
    Wait and try to access the camera again.
  • The lens is already panned or tilted to the maximum extent of the pan or tilt range.
    Check that "Top End", "Down End", "Left End" or "Right End" is not displayed in the Operation Bar.
  • The camera is set to restrict the pan/tilt range.
    In this case, "Top End", "Down End", "Left End" or "Right End" is displayed in the Operation Bar. Restrict the pan/tilt range of the camera to suit the environment where the camera is installed.
No.372... Portions of the Operation Bar (such as the pan/tilt controls) are not displayed in the single camera screen. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
Unregistered users or general users are restricted from using certain controls. In this case, portions of the Operational Bar are not displayed.
 
<About feature access levels>
But specifying the level of unregistered or general users, you can restrict access to certain features. Accessible features will vary depending on the access level (described below) of the user.
 
Level 1:
Camera images can be viewed; no other operations are permitted.
Level 2:
Camera images can be viewed; the lens can be panned or tilted only by clicking on the preset buttons.
Level 3:
Camera images can be viewed and all camera operations are available.
No.373... Camera images (still images) cannot be transferred via e-mail or FTP. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
  • The values set for the e-mail/FTP transfer settings made in the "Buffer/Transfer" screens are not correct. Refer to the setup instructions provided by your service provider and set each of the items below required for e-mail and/or FTP transfers.
  • The login ID and password required for e-mail/FTP transfers is incorrect. Refer to the setup instructions provided by your service provider and set the correct login ID and password. Make sure the following settings are also correct.
    <FTP>
    Server address or host name/port number/login ID/password/login timing/file name (and the directory name when required)/overwrite setting/data transfer method
    <E-mail>
    Server address or host name the server used for sending e-mail (SMTP server)/Server address or host name the server used for receiving e-mail (POP3 server)/login ID/password/Sender (e-mail address)/destination e-mail address 1, 2, 3/subject/message text

No.374... When the camera is set to transfer images (timed transfer) via FTP, only old images are transferred. [Troubleshoot: C10]
(2005/10/13)
Answer... Reason
The interval between transferred images is too short and the camera cannot transfer the images fast enough.
 
The interval set for "Image Buffer Frequency" under "Buffer/Transfer" settings is too short; increase the interval.
No.375... What are the requirements for viewing a Home Network Camera over the Internet that my provider must meet? [Troubleshoot: C10]
(2005/10/13)
Answer... The requirements for being able to view a Home Network Camera over the Internet are the same as those for hosting a web server.
Confirm the following with your provider:

  • You will need a global IP address; will your provider provide one?
  • Will your provider allow you to have a web server?
  • Will your provider allow you to use port 80 and ports in the 50000 to 60000 range?
No.376... While using the BB-HNP60 Network Camera Recorder (recording software), it takes a long time (up to 20 minutes) to display camera images and/or program windows turn white when windows are minimized, moved, etc. Images are displayed but menus and other screen items are not. Is the camera or recording software malfunctioning? [Troubleshoot: C10]
(2005/10/13)
Answer... This is not a problem with the camera or software; the computer's Hyper-Threading Technology*1 may be causing the trouble.
 
When the Hyper-Threading Technology is turned on, computer screens may freeze when you move or minimize windows.(Processes become sluggish and the computer feels unresponsive.)
 
This problem can be resolved by turning Hyper-Threading Technology off.
 
The procedure for turning off Hyper-Threading Technology varies by computer manufacturer; for more information, consult your computer's manufacturer.
 
* Hyper-Threading Technology settings are often contained in BIOS, so exercise caution when changing Hyper-Threading Technology settings.
 
*1 Hyper-Threading Technology:
Allows 1 CPU to function as 2 CPUs.
[FAQ: Viewnetcam]
No.377... What is "Viewnetcam.com" service? [FAQ: Viewnetcam]
(2007/06/29)
Answer... "Viewnetcam.com" is a service that allows the customer to create a personal URL (for example, bob.viewnetcam.com) at which Network Camera's live images can be viewed over the Internet from anywhere in the world.
  • "Viewnetcam.com" is not an ISP (Internet Service Provider). You need to subscribe to any ISP before using "Viewnetcam.com" service.

No.378... How do I subscribe to the service? [FAQ: Viewnetcam]
(2007/06/29)
Answer... Please visit the web page of the Viewnetcam.com service and see "How do I Register?" Subscribe according to the instructions.
No.379... When can I start using the service? [FAQ: Viewnetcam]
(2007/06/29)
Answer... You need to follow the steps below for using the Viewnetcam.com service:
  • Step 1. :
    Configuration Network Camera By activating DDNS on your camera, your camera will access to Viewnetcam.com server automatically. Viewnetcam.com server will send tentative personal URL and Link information of web site for registration. Also Viewnetcam.com server will send email to you with Link information of web site for registration.


  • Step 2. :
    Performing of online user registration
The "Viewnetcam.com service" is available after you complete Step 2.
No.380... What does it mean by "assignment of a domain name" [FAQ: Viewnetcam]
(2007/06/29)
Answer... On the Internet, each node is actually identified by a line of figures called an IP address (for example, 211.16.252.37). Network Camera connected to the Internet is also identified by an IP address. As an IP address is a line of figures, it is difficult to remember. To eliminate that problem, the Viewnetcam.com service applies DNS service that translates domain name into corresponding IP address. Domain names and IP addresses (for example, www. bob.viewnetcam.com [Domain name] -> 211.16.252.37 [IP Address]) is cross-refers over the Internet. This is the DNS service. The Viewnetcam.com service provides DDNS service (Dynamic Domain Name System) enables clients and servers to correspond to the dynamic IP address.
No.381... Does the "Assigning domain name" require us to obtain a static IP address? [FAQ: Viewnetcam]
(2007/06/29)
Answer... When you use the Internet subscribing to continuous connection Internet service, in most cases a static IP address is not assigned by the ISP. The IP address assigned to you (a dynamic IP address) will change each time you connect. The "Viewnetcam.com" service assigns dynamic IP address with a DDNS service. You can view the images of your Network Camera entering personal URL in the address data field. Usually, when using a static IP address, you need to subscribe to the additional service of your ISP. When using the Viewnetcam.com service, you do not need such additional subscription.
  • Some ISPs do not allocate global IP addresses (IP addresses browsable over the Internet).
  • If your ISP does not support global IP address, the "Viewnetcam.com" service is not available.

No.382... Is it acceptable to have either a static IP address or dynamic IP address assigned to my Network Camera? [FAQ: Viewnetcam]
(2007/06/29)
Answer... Yes, it is. Either case will do.
No.383... When accessing online user registration window, the message appears saying, "the page does not appear." [FAQ: Viewnetcam]
(2007/06/29)
Answer... Do you use Internet Explorer? Possible cause of this problem is that the encryption protection level of Internet Explorer is low (i.e., the version that doesn't include 128-bit encryption). The encryption protection level can be checked from [Version Information] menu of your INTERNET EXPLORER. If the level is not 128bit, you need to put a Windows High Encryption patch that gives 128-bit encryption. You can obtain the patch from Internet Explorer online support page. Select [Help] and then [Online Support] of INTERNET EXPLORER's menu.
No.384... Is it possible to view the images over the Internet by connecting several Network Cameras to a broadband router? [FAQ: Viewnetcam]
(2007/06/29)
Answer... Yes, it is.
Even if the broadband router is assigned only one IP address, the individual Network Camera can be identified at its unique Port Number over the Internet. (You need to make proper configurations of each Network Cameras.)
If you change the Port No. of the Network Camera from the default, enter "http://(your domain name). viewnetcam.com:(Port No.)/". For example, if the Port No. is changed 8000, the address is http://*****. viewnetcam.com:8000/
No.385... What number should be set up for the port number to identify the second or more Network Camera? [FAQ: Viewnetcam]
(2007/06/29)
Answer... The default Port Number is 80. You can select any Port Numbers from 1 to 65535. Please note that some numbers are already booked and used by Network Camera; thus can not be assigned as Port Numbers. Please do not assign following numbers that are booked and used by Network Camera:
  • 20: FTP
  • 21: FTP
  • 25: SMTP
  • 53: DNS
  • 54: HTTP
    (Normally used for transmission of images from Network Camera)
  • 123: NTP
Numbers smaller than 1024 include booked ports referred to as "Well-known ports". Before selecting numbers smaller than 1024 to assign, you have to be sure to understand "Well-known ports". You may have to change any Port Numbers if some devices other than Network Cameras are connected to the network where the Network Cameras are connected.
No.386... Is it possible to assign respective domain names to the second or more Network Cameras? [FAQ: Viewnetcam]
(2007/06/29)
Answer... If each Network Camera subscribes to!!Viewnetcam.com respectively, it's possible to assign specified domain name to respective Network Camera. In this case also, each Network Camera has to be identified by Port Number. For example, required URLs for Network Cameras are:
 
First Network Camera:
http://panasonic1.viewnetcam.com/
 
Second Network Camera:
http://panasonic2.viewnetcam.com:8000/
No.387... Do all Network Cameras which send images over the Internet to my web browser have to be registered with the Viewnetcam.com service? [FAQ: Viewnetcam]
(2007/06/29)
Answer... The Viewnetcam.com service assigns a domain name to Network Camera. Even if you connect two or more Network Cameras to one broadband router and register only one Network Camera with the Viewnetcam.com service, you can access any of Network Cameras connected to the same broadband router by identifying the specified domain name.
No.388... I have two Network Cameras and will install one each at two stores located in separate places respectively. Do I need to have both of them subscribed to Viewnetcam.com service when I use the service? [FAQ: Viewnetcam]
(2007/06/29)
Answer... Yes. As two separate stores connect to the Internet respectively, both Network Cameras have to be subscribed with the service.
No.389... In order to eliminate blind spots in one room, I will install two Network Cameras. Do I need to have both of them subscribed to Viewnetcam.com service when I use the service? [FAQ: Viewnetcam]
(2007/06/29)
Answer... When two Network Cameras are connected to the Internet via one broadband router, you can use the service by subscribing only one Network Camera.
No.390... 20 I intend to create my own web page and view the live images of my Network Camera on the web page. Is it possible? [FAQ: Viewnetcam]
(2007/06/29)
Answer... 20 Sample of HTML source codes below shows the example of the structure of the web page from which you can view images of two Network Cameras simultaneously.


< HTML >
< HEAD >
< TITLE >Multi Camera Control< /TITLE >
< META content="text/html; charset=us-ascii" http-equiv=Content-Type >
< META HTTP-EQUIV="Pragma" CONTENT="no-cache" >
< /HEAD >

< FRAMESET BORDER="0" ROWS="320,320" >

******************
CAMERA 1 Display
******************

< FRAME SRC="http://xxxx.viewnetcam.com (Address of a Network Camera)/ImageViewer?Mode=Motion&Resolution=320x240&Qualit=Standard&Interval=30" NAME="FRAME1" >

******************
CAMERA 2 Display
******************

< FRAME SRC="http://xxxx.viewnetcam.com (Address of a Network Camera)/ImageViewer?Mode=Motion&Resolution=320x240&Quality=Standard&Interval=30" NAME="FRAME2" >

< /FRAMESET >
< /HTML >
No.391... I subscribed to xDSL. Can Network Camera be directly connected to xDSL system? If it can, can I make it by using an Ethernet hub or do I need a broadband router? [FAQ: Viewnetcam]
(2007/06/29)
Answer... You have to establish PPPoE connection in order to connect to the Internet when you subscribed to xDSL service. Currently, as Panasonic Network Camera does not support PPPoE connection, Network Camera can not be directly connected to a modem. To solve the problem, you are kindly requested to arrange a broadband router and connect the Network Camera to the broadband router. Configure your broadband router to have either technology enabled, i.e., DMZ address setting or Port forwarding (also called, "local server", "static IP masquerade" or "virtual server"). With this setting, you can access over the Internet, the live images of Network Cameras subordinated to the broadband router (For setup of a broadband router, refer to its operating instructions).
No.392... Is it possible to connect several Network Cameras at a time and also to distribute images from these Network Cameras to any number of users? [FAQ: Viewnetcam]
(2007/06/29)
Answer... When using Panasonic Network Cameras HCM10 and HCM8, maximum 10 Network Cameras are accessible from your Internet browser at a time; and when using the Network Cameras HCM230 and HCM270, maximum 30 Network Cameras are accessible at a time.
No.393... Can Viewnetcam.com service save an image? [FAQ: Viewnetcam]
(2007/06/29)
Answer... Currently, Viewnetcam.com service does not provide with the service for buffering images, however, you can buffer images in the following manners utilizing the image-buffering-features of each Network Camera:
 
1) You can have images buffered within Network Cameras. HCM10 and HCM8 can save about 80 normal still images.
2) Utilizing e-mail software pre-installed, you can have images emailed by attaching them to an e-mail message.
3) Utilizing software to record data to a web page through FTP, you can have images transmitted to an FTP server.

No.394... What is Viewnetcam? [FAQ: Viewnetcam]
(2002/10/30)
Answer... Viewnetcam is our unique Dynamic DNS service for the Panasonic Network Camera products and will allow you to create a personalized web address (for example, bob.viewnetcam.com) at which your camera's live video can always be found on the Internet.
No.395... Is registration required for each camera? [FAQ: Viewnetcam]
(2002/10/30)
Answer... No, it's not.
You may register a camera on a LAN but must set a port number to the others and port forwarding on the router.
No.396... What port number should I use for the camera? [FAQ: Viewnetcam]
(2002/10/30)
Answer... More than 50,000 are recommended.
[Troubleshoot: Viewnetcam]
No.397... Although I have obtained the address "*****.viewnetcam.com" via Network Camera, the live images do not appear on my web browser over the Internet. [Troubleshoot: Viewnetcam]
(2007/06/29)
Answer... Have you completed the "Online user registration"? Click the [Your Account Link] button on the Network Configuration window in the Setup CD-ROM when you register Viewnetcam.com service.
  • You can check the domain name assigned when you completed the online user registration.
  • At the initial configuration, a random domain name is automatically assigned. The domain name can be changed after completion of the online user registration.

No.398... Although I have configured Network Camera and completed the online user registration, the live images do not appear on my web page over the Internet. [Troubleshoot: Viewnetcam]
(2007/06/29)
Answer... Check out followings:
When your Network Camera is registered with Viewnetcam.com service
  1. Configuration within Network Camera - Port No.Check to identify the Port Number via the Network Configuration window in the Setup CD-ROM. The Port Number is 80 in the default. When Port Number is 80, you can access your Network Camera at http://*****.Viewnetcam.com/. Otherwise, at the end of the URL, you need to add the Port Number you set, for example, when it is set to 8000, enter http://*****.Viewnetcam.com:8000/.
     
  2. Configuration of Default GatewayCheck the setup of Default Gateway of your camera. The address to be set up for Default Gateway is the private IP address of your broadband router.
     
  3. Configuration of DNS Server addressCheck the setup of DNS Server. DNS Server address should be determined according to your ISP's account information.
     
  4. Setup of a broadband router (or a wireless router)When you view the images of your Network Camera over the Internet, the images must be sent from your Network Camera to the Internet through the broadband router. To solve this problem, either DMZ address setting or Port forwarding (also called, "local server", "static IP masquerade", or "virtual server") is required. Configure the broadband router (or a wireless router). Refer to the manual of your broadband router for further information on the configuration.

No.399... How can I view the live images from the Network Camera? [Troubleshoot: Viewnetcam]
(2007/06/29)
Answer... When you view the images of your Network Camera over the Internet, the images must be sent from your Network Camera to the Internet through the broadband router. To solve this problem, either DMZ address setting or Port forwarding (also called, "local server", "static IP masquerade" or "virtual server") is required. Configure the broadband router (or a wireless router). Refer to the manual of your broadband router for further information on the configuration.
No.400... Although I successfully obtained a temporary address "cam****.viewnetcam.com", I cannot access the Network Camera over the Internet. [Troubleshoot: Viewnetcam]
(2007/06/29)
Answer... Have you performed the online user registration? Even when you successfully obtained a temporary address, you can not access the Network Camera unless you perform the online user registration. Click [Your Account Link] button on the Network Configuration window to perform online user registration. Please visit the web page of the "Viewnetcam.com" service and see "How do I Register?" for details.
No.401... When I access the user registration screen, it is does not display it. [Troubleshoot: Viewnetcam]
(2004/01/08)
Answer... Do you use IE?
Encryption strength of the Internet Explorer is low (It is not 128bit).
No.402... Sometimes the image from the camera registered on Viewnetcam is not displayed. [Troubleshoot: Viewnetcam] [Troubleshoot: KX_HCM]
(2003/11/12)
Answer... If the fixed global IP address is not assigned, it is possible that the global IP address is changed frequently due to the various conditions on the communication pathway.

Even in this situation, the Viewnetcam service transmit the domain name of the camera and the corresponding IP address to the DNS servers on the Internet, but it takes a long time for this information to be reflected in the DNS server due to the various conditions on the Internet.

This is not a trouble on the camera.
You can monitor after (10`30 minutes).
No.403... Are there any restrictions in creating the domain name in Viewnetcam? [Troubleshoot: Viewnetcam]
(2003/07/07)
Answer... You can use any alphanumeric and "-" but you can't use "-" for the first and last character. Also max characters are 62.
No.404... I have a warning message about security when I visit "My Account" in Viewnetcam site. [Error message and code] [Troubleshoot: Viewnetcam]
(2003/07/07)
Answer... If you use web browser ver5.00 or older, you will get this message. Please update it to the latest.
No.405... I can't view image of network camera using my URL of Viewnetcam service. [Troubleshoot: Viewnetcam]
(2002/10/31)
Answer...
  • Check the status of the camera.
    ->If it is Active - waiting, turn your modem, router and camera off and on.

  • Try to access the camera using the global IP address assigned by your ISP with port number.
    ->If you cannot, check your setting of Default Gateway and DNS server address and port forwarding (UPnP) on your camera and router.

  • The camera informs the IP address assigned by the ISP to Viewnetcam server. It takes 20-30 minutes to reflect the change of IP address to DNS servers in the world. If it is changed, you have to wait for 20-30 minutes after connection.

[FAQ: Audio Featue]
No.406... What are any notes about installation of external microphone or speaker? [FAQ: Audio Featue]
(2005/07/29)
Answer... If you install the camera outdoors, external microphone or external speaker must be outdoor compatible.


No.407... What are electrical characteristics of the external microphone input terminal? [FAQ: Audio Featue]
(2005/07/29)
Answer... The external microphone input terminal does not correspond to a line level. Audio may be distorted when the line level is input. Audio distortion will be solved if you insert the following circuits. Under no circumstance should high level audio, such as from a speaker, be connected to this input terminal. Doing so is likely to damage the camera.

No.408... The voice button is not displayed on the multi-camera page. [FAQ: Audio Featue]
(2005/07/29)
Answer... When selecting [All] at the View Type, all images are displayed in 160 x 120 pixels resolution, and the Audio Control Bar is not displayed.

No.409... Can I hear a sound from the camera using a cell phone? [FAQ: Audio Featue]
(2005/07/29)
Answer...
  • Audio feature does not work on cell phones.
  • If the features are not permitted on the General User page, the buttons related with the features are not displayed.

[TroubleShoot: Audio Feature]
No.410... The audio buttons are not displayed. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer...
  • The [Output] or [Input] settings are set to [Disable] on the Audio
    page.
    -> Change them to [Enable].

     
  • In the access level settings on the General User page, [Listen] and [Talk] are not permitted.
    -> Permit [Listen] and [Talk].



No.411... Neither Listen or Talk button can be used. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer... When accessing a camera on a LAN, the web browser settings are going through a proxy server. Change the settings so that they do not go through a proxy server.
 
How to Set the Proxy Server Settings
  1. Start up Internet Explorer. (The example is Internet Explorer 6.0.)
     
  2. Click [Tools] -> [Internet Options...].

     
  3. Click the [Connections] tab, and click [LAN Settings].

     
  4. See if the Use a proxy server check box is checked or not.
    If checked, click [Advanced...].
    - See if the check box is checked or not.
    - If checked, click [Advanced...].

    If not checked, click [Cancel]. Proxy settings are not required.
     
  5. Enter the camera IP address into the Do not use proxy server
    for addresses beginning with data field.

     
  6. Click [OK].
     

No.412... Audio cannot be heard on the computer. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer...
  • The Listen button appears like this:
    -> Click the Listen button. (It will change to.)
     
  • The audio operation toolbar display is gray.
    -> [Listen] is not permitted on the General User page. Permit it.
     
  • The volume is set to minimum.
    -> Adjust the volume on the volume adjustment toolbar.
     
  • The computer volume is set to mute or minimum volume.
    -> Open the PC's Volume Control window, and clear the output
    master and Wave/MP3's Mute checkbox, then adjust the
    volume.

  • appears in the audio toolbar.
    There are too many simultaneous audio connections. Wait for a while, and try to access again.
     

No.413... Audio is not produced from an external speaker connected to the camera. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer...
  • The Listen button appears like this:
    -> Click the Listen button. (It will change to .)
     
  • The Talk button is gray.
    -> [Talk] is not permitted on the General User page. Permit it
     
  • Microphone is not selected on your PC's volume control screen.
    -> Click [Options] -> [Properties] -> , and check [Recording] on the Volume Control window. In the "Show the following volume controls" column, check [Microphone], and click [OK]. Check [Select] on the Recording Control window.
     
  • The PC's microphone input setting is set to mute.
    -> Open the PC's Volume Control window, check the microphone checkbox and then adjust the volume controls.

  • A speaker is not connected to the camera.
    -> Connect an external speaker to the camera.
     
  • An amplifier is not connected to the camera.
    -> The camera's audio output terminal is a line output. Connect it to an external speaker with a built-in amplifier.
     
  • Audio can only be received for short periods of time.
    -> Change the settings to extend the PC Audio Input Timeout.

  • The camera speaker volume settings are set to minimum.
    -> Adjust the volume settings to an appropriate volume.

  • The camera access is going through a proxy server.
    -> The audio feature cannot be used when going through a proxy server.

No.414... Noise can be heard. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer...
  • The plug of the external microphone or speaker is dirty.
    -> Wipe the connection terminal of the microphone or speaker.
  • The external microphone or speaker is not connected properly.
    -> Correctly connect the external microphone or speaker.
  • The audio from your PC speaker is being caught by your PC microphone, and then the camera is transmitting the audio as the noise.
    -> Check [mute] for the microphone column on the volume control screen. Then the PC will stop transmitting audio to the camera.

No.415... Audio is interrupted. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer...
  • Other applications are being run on the computer.
    -> Close other applications on your computer.

  • The max. bandwidth is set to [Unlimited] on the Network page.
    -> Reduce the max. bandwidth

  • The mute for pan/tilt is set to [Enable] on the Audio page.
    -> This is not a problem.

  • The input from the external microphone or speaker is small.
    -> When the audio is interrupted in listening, change sensitiveness to [Maximum] on the Audio page. When the audio is interrupted in talking, adjust the microphone volume on the PC's Volume Control window.

No.416... Security Warning window will be displayed. [TroubleShoot: Audio Feature]
(2005/07/29)
Answer... To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be installed. When trying to display a video for the first time, Security Warning window will be displayed. It is necessary to log in an administrator to install it when you using Windows XP or Windows 2000.
 
If you cannot install ActiveX Controls or you cannot see the video in the Internet Explorer


  1. Click [Tools] [Internet Options] [Security] tab and click [Custom level] on the web browser.
    (1) Check "Prompt" in "Download signed ActiveX Controls".
    (2) Check "Enable" in "Run ActiveX Controls and plug-ins".
     
  2. ActiveX Controls can be installed from the file on the Setup CD-ROM.
    (1) Restart the PC.
    (2) Confirm that Internet Explorer is closed.
    (3) Double-click"ocx\ActiveXInst.exe" on the Setup CD-ROM.
     
    Notes
  • When the IP address was changed for the camera, enter it on the address bar.
  • Video may not be displayed quickly or audio may not be listened immediately. Wait for a while.
  • If you use a proxy server, set the web browser not to access the proxy server
  • In some corporate network environments a firewall may be used for security purposes. It is possible that this may prevent motion video from being displayed. In this situation we suggest:
  • Contact your network administrator.
  • Try using regularly refreshed images.
No.417... Security Warning window on Microsoft Windows XP Service Pack 2 [TroubleShoot: Audio Feature]
(2005/07/29)
Answer... Security Warning window on Microsoft Windows XP Service Pack 2 To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be installed. Follow the steps shown below to install ActiveX Controls.
  1. Click the warning displayed above the tabs, and click [Install ActiveX Control...].
  2. Click [Install].


[Setup: Network]
No.418... When I connect to my Panasonic IP Camera, I'm always taken to the opening page, what Panasonic refers to as their "Top Page". I want to include a link on my personal web page to this camera. Is there any way to create a link that bypasses the "Top Page"? [Setup: Network]
(2005/10/13)
Answer... Sure, it's very easy. Follow this procedure:
1. Connect to the camera (top page)
2. Click on the link for the "single camera"
3. When the camera page is displayed, copy the link displayed in your browser and uses it as the link in your web page.
No.419... My network uses a proxy server. How do I configure my web browser to access my Network Camera in this situation? [Setup: Network]
(2005/10/13)
Answer... A proxy server is generally used to maintain security on the LAN and control access to the internet. Connecting a Network Camera to a network via a proxy server can cause some problems however, such as reduced frame rate or other connection problems, and we recommend that you consult with the network administrator before installation.
 
If you do not use a proxy server in your network configuration, you do not need to worry about making proxy server configurations in your web browser.
 
If you are using a proxy server, the following settings must be made in your web browser:
  • When a Network Camera is part of a LAN, we recommend that you configure the web browser to not use a proxy server.
  • When using a proxy server equipped with a firewall, direct access of a Network Camera may not be possible. We recommend that you consult your network administrator in order to avoid any disturbance to the network or the Network Camera.
Configuring Internet Explorer 5.5 to use a proxy server
  1. Start Internet Explorer.
  2. Select [Tools] -> [Internet Options...]
  3. 2. Click the [Connections] tab.
  4. Click [LAN Settings].
     
    The [Local Area Network (LAN) Settings] configuration window appears.
     
  5. Place a check in the [Use a proxy server] box.
  6. Click [Advanced...]. The Proxy Settings dialog box appears.
  7. Enter the IP address of Network Camera into the [Do not use proxy server for addresses beginning with] field.
  8. Click [OK].

No.420... I cannot view images from my Network Camera from the WAN (internet) side when it is connected to a broadband router. [Setup: Network]
(2005/10/13)
Answer... There are several possible reasons for this type of trouble, originating from the broadband or wireless router, or a setting on the Network Camera itself.
 
Broadband router or wireless router side
  1. You may not have configured the router for Port Forwarding, or forwarding ports on the router may not match the settings on the Network Camera. Refer to the router's owner's manual for information on how to configure Port Forwarding. Click here for more information on Port Forwarding.
     
  2. The router may be configured for Packet Filtering, or a similar feature, which blocks certain types of access from the WAN (internet) side. If so, change the settings to allow the router to be accessed from the WAN. Refer to the router's owner's manual for details.
Network Camera side
  1. The Default Gateway may not have been set properly in the Network Camera's Network window. Click Configuring the Network Camera and a broadband router and for more information.
     
  2. The router's Port Forwarding may not match the settings of the Network Camera. Change the settings on the router or on the Network Camera so they match. Click here for more information on Port Forwarding.
     
  3. If you want to access the Network Camera using a private IP address, type the global IP address of the broadband router followed by the port number of the Network Camera in your web browser.

No.421... The Network Camera is not identified in the Network Camera List window when configuring the camera using the Setup CD-ROM. [Setup: Network]
(2005/10/13)
Answer... There are several possible reasons for this type of trouble.
  1. The LAN (Ethernet) cable may not be properly connected. Use a category 5 crossover cable when connecting a PC and the Network Camera directly, and use a category 5 straight-through cable the Network Camera is connected to a router or hub. Make sure the hub and router are switched on. When properly connected, the Network Cameras indicator should be green.
     
  2. 20 minutes may have passed since the Network Camera was switched on. The Setup CD-ROM cannot identify the Network Camera if more than 20 minutes pass after the Network Camera is powered up. Please restart the Network Camera, quit the CD-ROM software and launch it again, then try again to locate the Network Camera on the network.
     
  3. The IP address configured on the PC may be incorrect, preventing it from accessing your network properly. Click Configuring the Network Camera and a broadband router for more information.
     
  4. Personal firewall or antivirus software installed on the PC may be interfering with the Network Cameras setup program. Disable the personal firewall or the antivirus software when configuring the Network Camera. Once the camera has been found on the network and configured, the firewall or antivirus software can be enabled once again.
     
  5. If a Network Camera KX-HCM270 is operating in wireless mode, switch to wired mode and try again to identify the Network Camera using the setup CD.

No.422... How do I make a Network Camera KX-HCM270 switch between wireless and wired mode? [Setup: Network]
(2005/10/13)
Answer... To switch to wireless communication mode, turn off the power, disconnect the Ethernet cable, and then turn on the power again.
The KX-HCM270 sets itself to wireless or wired communication mode automatically when its power is turned on. If the Network Camera detects network activity through its Ethernet port, wired mode is automatically selected. When no Ethernet cable is connected, or if the PC or hub is turned off when the Network Camera is powered up, wireless mode is selected.
The communication mode can be switched only by powering the camera down then up again; you cannot switch to wireless mode by disconnecting the Ethernet cable during operation.
No.423... When using a broadband router, how do I configure the router and my Network Camera? [Setup: Network]
(2005/10/13)
Answer... Router setup
 
If you want to make the Network Camera accessible from the internet, the router must be configured for Port Forwarding. If you want to connect multiple Network Cameras, the cameras must be connected to a switching hub, which is then connected to the router. For information on how to configure your broadband router, consult your owner's manual.
 
Network Camera setup
 
The router's private IP address should also be entered in the Network Camera's Network window under [Default Gateway].
Also, the Network Camera's IP address needs to be set to the same address as configured in the router for Port Forwarding. In other words, the Network Camera must be set to receive information that the router is forwarding to it. Click Setup for Port Forwarding (IP Masquerade) and Multi-Camera for more information.
No.424... How and when do I configure for DHCP? [Setup: Network]
(2005/10/13)
Answer... DHCP is a protocol that assigns IP addresses to devices on a network dynamically. If your network administrator or ISP provides you with a DHCP address, enter it in the DHCP field on the Network Camera’s Network page, along with the Host Name, if required by your ISP. For the Host Name, any alphanumeric character is available. [ space ],[ " ],[ ' ],[ # ],[ & ],[ % ],[ = ],[ + ],[ ? ],[ ‹ ],[ › ] and [ : ] are not available.
No.425... When more than one person connects to a Network Camera simultaneously, which user has priority when controlling or configuring the Network Camera? [Setup: Network]
(2005/10/13)
Answer... Provided each user has control (pan, tilt, zoom, etc.) and administration privileges, the most recent operation is allowed. If one user zooms out and moments later another user zooms in, the Network Camera will start to zoom out, then zoom in when it receives the “zoom in” command from the second user. When configuring the Network Camera’s settings, the camera recognizes the most recent changes, i.e. the current settings will reflect the settings made the last time a user clicked “Save”.
No.426... When restarting the Network Camera after changing the network parameters from [Static] to [DHCP], the cameras Top Page does not appear in my web browser. [Setup: Network]
(2005/10/13)
Answer... The PC cannot access the Network Camera because the Network Camera’s IP address has been changed by the DHCP server. Use the setup CD to identify the Network Camera’s new IP address, or press the CLEAR SETTING button to reset the Network Camera to its default settings, and then access the Network Camera by default IP address 192.168.0.253.
No.427... When the network settings are set to DHCP mode, the Network Camera's indicator continues blinking. [Setup: Network] [Indicator]
(2005/10/13)
Answer...
  1. There may be no network connection. If the Ethernet network indicator light is blinking, it means the camera is connected to the network. If it is not blinking, check to see if the Ethernet cable is in working condition and connected properly, and that the router and/or hub is switched on.
     
  2. If the camera has a network connection and the DHCP indicator continues to blink, the DHCP server may be down. Consult your network administrator or ISP to check if DHCP server is operating normally.

No.428... The Network Camera sends a ping response, but still cannot be accessed from the web browser. [Setup: Network]
(2005/10/13)
Answer...
  1. If the Network Camera is connected to a different network than the PC, the default gateway may not be entered correctly under the network settings on the PC or Network Camera. Contact the administrator of the Network Camera’s network and request that the camera’s Default Gateway address be confirmed.
     
  2. The web browser may be trying to access the Network Camera through a proxy server. If you normally need to use a proxy server when accessing the internet, add your Network Camera’s IP address to the list of addresses which are accessed directly, bypassing the proxy server. Consult the Help file of your web browser for more information.

No.429... My Network Camera is connected to the same network as my PC, but the Setup CD cannot find the camera on the network. [Setup: Network]
(2005/10/13)
Answer...
  1. The Setup CD cannot identify a Network Camera if more than 20 minutes pass after the Network Camera is powered up. If 20 minutes have elapsed since the power was turned on, turn the camera off then on again, and then try to find it on the network with the Setup CD once again.
     
  2. On the Setup CD, [Network Configuration] must be set to “Enable”. If the IP address of the Network Camera is not known, push the CLEAR SETTING button to reset the camera to the factory defaults. The camera’s IP address will become 192.168.0.253.

No.430... The error message [Overlapped IP Address!] appears when using the Setup CD program to locate and configure a Network Camera. [Setup: Network]
(2005/10/13)
Answer... The IP address set on the Network Camera may be assigned to another device on the network already. Assign an unused IP address to the Network Camera.
No.431... My Network Camera is connected to a different network, and the program on the Setup CD can not find it. [Setup: Network]
(2005/10/13)
Answer... The Setup CD-ROM program cannot find Network Cameras connected to a different network than the PC. If you wish to detect the Network Camera using the Setup CD-ROM program, use a PC connected to the same network as the Network Camera.
No.432... Camera setup failed using setup software. [Troubleshoot: BB_HCM3xxcameras] [Setup: Network]
(2005/07/29)
Answer... 20 min or more passed after power on.
-> Remove power, then power on again. Start setup from beginning.

Duplicate IP address of camera.
-> Power on and configure camera one by one.

Some network error occurred.
-> To check network configuration, then setup camera again from beginning after power off and on.
No.433... I cannot access camera. [Troubleshoot: BB_HCM3xxcameras] [Setup: Network]
(2005/07/29)
Answer... IP address and port number is wrong.
-> Input correct IP address and password.

IPV6 address does not work on Internet Explorer (I.E.).
-> I.E. does not support IPV6 address to access by DDNS service.

Default gateway and/or DNS is not defined correctly when access camera from internet.
-> Define correct default gateway and/or DNS address.

Connection Type is not defined correctly.
-> If auto negotiation mode does not work, define Connection Type by using table below.
No.434... I cannot access camera within LAN. [Troubleshoot: BB_HCM3xxcameras] [Setup: Network]
(2005/07/29)
Answer... Camera cannot be accessed by URL, since router does not support loopback access.
-> Access by using private IP address.

Camera's subnet configuration is different from PC's subnet.
-> Define same subnet.

Access route is defined to use proxy server.
-> Define to not use proxy
No.435... How do I confirm the PC's IP address and MAC address? [Setup: Network]
(2004/10/06)
Answer...
  1. Follow [Start]
  2. [All programs]
  3. [Accessories]
  4. [Command Prompt], input "ipconfig / all", and push enter key.

No.436... The network camera that is in the local network is not displayed in the setup program. [Setup: Network] [Troubleshoot: KX_HCM]
(2003/12/10)
Answer... There are two reasons.
  1. When the network camera is on for over 20 minutes, it is impossible to display. If needed, you should restart the network camera.

  2. There is possibility that you didn't check "setting is enable from setup program" on setting page. If you don't know IP-address, you should factory reset the camera.

[Setup: wireless]
No.437... I configured the 128bit encryption manually to set the wireless connections among BB-HCM371, KX-HCM170 and BB-HGW700, but the only KX-HCM170 was not connected. [Setup: wireless]
(2005/07/26)
Answer... [Cause]
Other than "Key1" is selected for the WEP key on the BB-HGW700 and BB-HCM371, but only "Key1" is supported for the 128bit WEP key on the KX-HCM170.

[Solution]
Select "Key1" for the 128bit WEP key on the BB-HGW700 and BB-HCM371 when setting manually.
No.438... I set the BB-HCM371 and the KX-HCM170 up to make the wireless connections to the router, but I cannot access the KX-HCM170. [Setup: wireless]
(2005/07/26)
Answer...
  • [Cause1]
    If the standard key differs between the KX-HCM170 and the router, then "Key1" is selected for the router's 128bit WEP key.
    [Measures1]
    Set the same WEP key as the router's "Key1" on the KX-HCM170, and set the standard key to "Key1" on the router.

  • [Cause2]
    The method of transforming the encryption key from alphanumeric characters to hexadecimal characters differs between the KX-HCM170 and the router.
    [Measures2]
    Set the same encryption key as the KX-HCM170 in hexadecimal characters on the router.

No.439... The wireless device cannot be connected. [Setup: wireless]
(2004/10/06)
Answer...
  1. [Cause1]
    Check the PC wireless LAN card's communication mode to Infrastructure. The device-specific SSID and 128-bit encryption key are set in factory default. The default SSID and 128 bit encryption key are displayed on the rear of this product.
    [Solution1]
    Set the same SSID and 128-bit encryption key as those on the wireless devices connected to this product.

  2. [Cause2]
    Is the wireless network mode set to "802.11a" on the wireless device?
    [Solution2]
    Set the wireless network mode to 802.11b or 802.11g.

  3. [Cause3]
    It is possible that this product or the wireless device may be out of range, or there is a wall or other obstacle in between them.
    [Solution3] Move them closer together.

  4. [Note:]
    If you will operate this product in the repeater mode, restart the wireless device after this product and BB-HGW700 were turned on.
    If you will not use BB-HGW700 and/or use other router, you can operate this product in the access point mode.
    [Solution4]
    If the network configuration was changed, for example the connection between the device and this product was changed form wireless LAN to fixed LAN, restart this product.

No.440... The wireless devices cannot communicate with the KX-HGW600. [Setup: wireless] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • Make sure a PC in a wireless network is set as follows:
    Wireless mode: Infrastructure
    SSID: HGW600
    Encryption: None

  • The wireless devices or the KX-HGW600 may be out of range. Or there may be an obstacle such as a concrete wall. Locate the wireless devices near this unit.

  • Make sure Permit is checked in the Blanked SSID connection on the Wireless Setup window.

No.441... The wireless link between KX-HCM170 and the wireless router (BB-HGW700 etc.) disconnects after a short time. [Setup: wireless] [Troubleshoot: KX_HCM]
(2004/08/16)
Answer... [Cause]
Other wireless devices are interfering with the camera's wireless signal, obstacles are interfering with the wireless signal, or the characteristics of the wireless LAN chip differ between the KX-HCM170 and the wireless router.

[Solution]
Download the firmware (version 1.81 or later) and update the KX-HCM170.
No.442... When selecting the channel 12~14 for the wireless connection between the camera and the camera control unit, the PC cannot connect to the camera control unit. [Setup: wireless] [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2003/07/29)
Answer... Some PCs compliant with the Centrino Mobile Technology do not support the channel 12~14.

Confirm the specification of your PC and select the channel 11 and under.
No.443... When using the camera control unit as a wireless access point, the wireless communication among the Windows XP PCs is disconnected frequently. [Setup: wireless] [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2003/07/29)
Answer... [Cause]
It is possible there are access points configured on the wireless setup tool of the Windows XP.

[Solution]
Remove the access points (except for the camera control unit).
The Windows XP will attempt to connect to the camera control unit's access point.
[Setup: IPsec VPN]
No.444... The camera cannot be accessed in tunnel mode. [Setup: IPsec VPN]
(2005/07/29)
Answer...
  1. [Cause1]
    The pre-shared key is not set correctly.
    [Solution1]
    Set the same pre-shared key for the camera and the VPN router.

  2. [Cause2]
    The VPN router is not set correctly.
    [Solution2]
    Set the IKE and IPsec policy on the VPN router correctly.

  3. [Cause3]
    Either the VPN router's SA*1 or camera's SA is not established.
    [Solution3]
    Restart the VPN router and the camera.

No.445... The camera cannot be accessed in transport mode. [Setup: IPsec VPN]
(2005/07/29)
Answer...
  1. [Cause1]
    IPSec policy settings are restricted.
    [Solution1]
    Decrease the number of computers connected simultaneously, and waits for a moment, or shorten the lifetime in the PC's IPSec settings.

  2. [Cause2]
    IPSec settings have not been set on your PC.
    [Solution2]
    Set IPSec settings on your PC. See the Panasonic Network Camera support website for more details.

  3. [Cause3]
    The pre-shared key is not set correctly.
    [Solution3]
    Set the same pre-shared key for the camera and your PC.

  4. [Cause4]
    On the VPN router within the network, tunnel mode has been set.
    [Solution4]
    Transport mode and tunnel mode cannot be used at the same time. Cancel the PC's IPSec settings, and communicate using tunnel mode.

  5. [Cause5]
    Either the PC's SA*1 or Camera's SA is not established.
    [Solution5]
    Disable the PC's IPSec settings, and enable it again.

No.446... E-mail or FTP transfer cannot be performed in transport mode. [Setup: IPsec VPN]
(2005/07/29)
Answer...
  1. [Cause1]
    The network settings are not set correctly.
    [Solution1]
    Cancel the IPsec settings on the server, PC and camera, and check that camera images can be transferred. If they can be transferred, the IPsec settings were not set correctly. Set them correctly (see page 60 of Operating Instructions on the CD-ROM).

  2. [Cause2]
    The pre-shared key is not set correctly.
    [Solution2]
    Set the same pre-shared key for the camera, and server.

  3. [Cause3]
    There is an e-mail server or FTP server within the tunnel mode network.
    [Solution3]
    Transport mode and tunnel mode cannot be used at the same time. Cancel the e-mail server or FTP server's IPsec settings, and communicate using tunnel mode.

  4. [Cause4]
    Either the server's SA*1 or camera's SA is not established.
    [Solution4]
    Restart the camera.

No.447... The camera cannot be accessed by IPv6. [Setup: IPsec VPN]
(2005/07/29)
Answer... [[Cause1]
The camera is not configured for IPv6 correctly.
[Solution1]
Refer to the [Network (IPv6)] column on the [Status] page, and check if IP address and default router is correct.

[Cause2]
IPSec settings have not been set on your PC.
[Solution2]
Set IPSec settings on your PC.

IPv6 is supported by Windows Vista and Windows XP Service Pack 1 or later.
If using Windows XP, use the procedure below to enable your PC for IPv6.
  1. Click [Start]->[All Programs]->[Accessories]->[Command Prompt].
  2. When the [Command Prompt] is displayed, enter ipv6 install.
    When installation is complete, [Succeeded.] will be displayed.
  3. Confirm that IPv6 was successfully enabled, enter ipconfig. If IPv6 addresses are displayed, installation was successful.
If you use Windows XP Service Pack 2, the following procedure is also necessary.
  1. Click [Start]->[Control Panel]->[Security Center]->[Windows Firewall]->[Advanced] tab.
  2. Click the [Settings...] button under [ICMP].
  3. Check [Allow incoming router request], then click [OK].
    [Cause3] IPv6 is not supported on your LAN or provider.

No.448... The screen image is not displayed by IPv6 access. [Troubleshoot: BB_HCM3xxcameras] [Setup: IPsec VPN]
(2005/07/29)
Answer... IPv6 address is not defined.
-> Confirm IPv6 network address definition on IPv6 part of maintenance screen.

IPv6 is not defined to PC.
-> Default setting of Windows XP does not support IPv6. Define IPv6 into PC.

Router protect to IPv6 access.
-> Configure router to accept IPv6 access.

Your network or provider does not support IPv6.
No.449... Cannot access camera though tunnel mode. [Troubleshoot: BB_HCM3xxcameras] [Setup: IPsec VPN]
(2005/07/29)
Answer... Pre-shared key is not defined correctly.
-> Define same pre-shared key to VPN router and camera.

VPN router is not configured correctly.
-> Configure VPN router correctly.

SA (Security Association) of VPN router or camera is lost.
-> Reboot VPN router and camera.
[Setup: FTP_Transfer]
No.450... Images from my Network Camera do not appear on my web page. [Setup: FTP_Transfer]
(2005/10/11)
Answer... Reason-A
Images may not be uploading properly due to a discrepancy in the transferring mode of the FTP server and of the Network Camera. There are two possible transfer modes (passive and active), and if the server and the Network Camera are not set to the same mode, FTP transfers will not be completed properly.

Solution-A
Please confirm with your ISP the transfer mode required for FTP. Set the Network Camera to either active or passive mode accordingly. Note that if you are using a firmware version older than 1.50, you must first update your firmware before you can change the FTP transfer mode of the Network Camera. The latest firmware can be downloaded here.

If your Network Camera has firmware version 1.50 or later, follow the instructions below to change the transfer mode.
  1. Type http://IPaddress or the camera's URL followed by: Port Number/config.html in your web browser and press [Enter]. (If the port no. is 80 (default), you do not need to enter the port number.) The Network Camera's Top Page will appear.

  2. Click "Setup Page".

  3. On the setup page, click "Image Transfer".

  4. Click on "Alarm" or "Timer" in Image Transfer window.

  5. At [5. Transfer Method], set [Data transfer method] to [Passive mode] or [Active mode].

Reason-B
Either the directory name/file name which was set under [Upload file name] at [5. Transfer Method] in the Image Transfer window may not be correct, or [Over write setting] at [5. Transfer Method] may be set to [Add time stamp to Upload File Name].

Solution-B
First, confirm that the directory name which was set under [Upload file name] at [5. Transfer Method] is entered correctly. If the directory name set here does not match an existing directory on your web server, the images will not be uploaded. Also make sure that the file name set here matches the file set to be displayed by your web page. Note that no file extension is necessary when entering the file name. The extension ".jpg" is automatically added to the file name when uploaded.

Also, certain characters cannot be used in directory or file names. [Space], ["], ['], [#], [&], [%], [=], [+], [?], [‹], [›] and [:] are not available for use.

If this information is entered correctly, the problem may a space limitation set by your internet service provider (ISP).

When [Over write setting] is set to [Add time stamp to Upload File Name], uploaded images are not replaced by new ones and therefore images accumulate in the upload directory. As more and more images are uploaded, space available for FTP storage may eventually run out, due to the space limitations imposed by your ISP.

If the available space for FTP storage is completely filled, new images cannot be uploaded and therefore will not be displayed on your web page.

To resolve this problem:
-Delete the existing data in the FTP directory on the server.
-Change the setting of [Over write setting] to [Over Write to Fixed Upload File Name].

For more information on using FTP to upload images to a web page, click here.
No.451... Error messages such as "Server returned the extensions" or "Process timed-out" appear in the FTP log on the FTP server. [Setup: FTP_Transfer]
(2005/10/11)
Answer... Reason
See number 1 reason A, above.
No.452... Transferred (FTP) images are not appearing. [Setup: FTP_Transfer]
(2005/10/11)
Answer... Reason
You may have set a transfer rate that is faster than what your network environment can handle. Regardless of what your settings are, the speed in which camera images are transferred via FTP depends on your network environment, such as the throughput of the internet or intranet connection, the response time of the server, the type of broadband router being used, etc.
 
When the transfer rate is set to an optimum value, only one image will be stored in the Network Cameras buffer. If the rate is too high, files will accumulate in the buffer because they cannot be transmitted fast.


Solution
If files are accumulating in the buffer, decrease the transfer rate, i.e. set fewer images to be uploaded per minute. (We recommend you to set a rate of less than 5 images per minute in an ADSL environment.)
 
The optimum transfer rate can be attained using the following procedure.
  1. Confirm that image transfer via FTP upload is enabled.

  2. On the Top Page, select the Single Camera screen in Motion JPEG or JPEG - Regularly Refresh.

  3. On the Operation Bar, open the Buffered Image screen.

  4. Look at the time stamp displayed on the file name, and see how many images are stored in the buffer.
If there is more than one image in the buffer, the transfer rate is too high and should be decreased. For example: if the transfer rate is set to 5 images per minute, try setting it to 3 images per minute.
 
 
Please follow the instructions below to decrease the transfer rate.
  1. Type http://IP address or the camera's URL followed by :Port Number/config.html in your web browser and press [Enter]. (If the port no. is 80 (default), you do not need to enter the port number.) The Network Cameras Top Page will appear.

  2. Click "Setup Page".

  3. On the setup page, click "Image Transfer".

  4. Click on "Alarm" or "Timer" in Image Transfer window.

  5. At [4. Image Buffer Frequency Setting], set [(1) Primary Image Buffer Frequency] and [(2) Secondary Image Buffer Frequency] to the desired transfer rate.
No.453... Images are not being transferred, even though [Setup: FTP_Transfer]
(2005/10/11)
Answer... Reason
Settings in the Network Window may be incorrect. Check the web site of your ISP for information regarding FTP uploads. Look particularly for information on setting DNS manually. Confirm that the Network Camera is configured for DNS properly for use with your ISP's FTP features.
 
For more information on using FTP to upload images to a web page, click here.
No.454... The camera does not transfer buffered images by E-mail or FTP. [Troubleshoot: BB_HCM3xxcameras] [Setup: FTP_Transfer]
(2005/07/29)
Answer... [Cause1]
Errors have occurred on the way to the E-mail or FTP server.
[Solution1]
Refer to the [Protocol] column on the [Status] page, and check if errors are displayed.

[Cause2]
The [Default Gateway] or DNS server address settings may be wrong.
[Solution2]
Consult your ISP or network administrator, and assign the correct settings.

[Cause3]
The login ID or password entered for E-mail or HTTP transferring is incorrect.
[Solution3]
Confirm that the correct settings are entered.

[Cause4]
[No authentication] is selected for sending E-mail.
[Solution4]
Select the authentication method from [POP before SMTP authentication] or [SMTP authentication] for sending E-mail, and enter the appropriate settings if necessary.

[Cause5]
The method of SMTP authentication on the SMTP Server has not been compatible with PLAN mode or LOGIN mode.
[Solution5]
Only PLAN and LOGIN mode are supported on the camera.
No.455... There is a delay of the image Capture/Transfer. Or, old images are being sent by ftp. [Troubleshoot: BB_HCM3xxcameras] [Setup: FTP_Transfer]
(2005/07/29)
Answer... Sending data is stalling since interval of image capture/transfer is too short.

-> Define a longer interval of image capture/transfer.
No.456... Image of the camera cascaded to HP does not display using [Setup: FTP_Transfer]
(2005/03/31)
Answer... You may have set wrong name of directory and file or setting of "how to write" is set "add time stamp to file name".

Please refer to the following steps:
  1. Delete the data of directory for translating to FTP in ISP side.
  2. Change to file name do that it doesn't put data information in setting of camera side.
  3. Set "how to write" to "reload" in setting of camera side.
  4. Set name of directory and file correctly.
  5. Set IP address of FTP server to "name of server or host" in setting of camera side.

No.457... When the FTP forwarding is set, the update interval of the image is delayed. [Setup: FTP_Transfer] [Setup: Image_Transfer_Feature]
(2001/10/01)
Answer... The forwarding interval is different for the environment in which the customer uses. For example, you should set more 5 minutes under ADSL environment.
[Setup: Image_Transfer_Feature]
No.458... How do I send images from my Network Camera to my PC via e-mail? [Setup: Image_Transfer_Feature]
(2005/10/13)
Answer... Explanation

Panasonic Network Cameras can transfer still images in JPEG format automatically to your PC via e-mail or FTP by setting up a timer or an alarm.
  • Timer: Images can be transferred to the designated e-mail address or FTP server at a set time, or at a set rate within a certain time frame.
  • Alarm: When using an external sensor, images can be transferred to the designated e-mail address or FTP server when the sensor detects motion or other abnormalities.
Procedure (Timer)
  1. On the Setup page, click [Image Transfer], and then click [Timer].
     
  2. Under “Active Time of Trigger”, select when you want the camera to send images. There are two timer modes, Primary and Secondary. Once the operational time for Primary Time has been set, for example Monday to Friday from 9 A.M. to 5 P.M., Secondary Time automatically becomes all times not included in Primary Time, in this case, weeknights from 5 P.M. until 9 A.M. the next morning, and weekends.
     
    1. Primary Time
      Primary time can be set to be active only during specific times, or always.
      Always: Images will always be sent at the rate (X images per second/minute/hour) set below under “Image Buffer Frequency Setting”.
      Operational between: Images will be sent during the operational times set here, at the rate set below under “Image Buffer Frequency Setting”. Note that the day of the week set here indicates the day of the start time, not the stop time.

    2. Secondary Time
      If enabled, Secondary Time is active when Primary Time is not, therefore if Primary Time is set to [Always], Secondary Time is automatically disabled.
      Check [Enable] when to activate image transfer during Secondary Time.
       
  3. Under “Image Setting”, set the resolution and quality of the images to be transferred.
     
    1. Image Resolution
      Select 640 x 480, 320 x 240, or 160 x 120. Higher resolution images will consume more space in the camera’s buffer and take longer to send via e-mail or FTP.
       
    2. Image Quality
      Select whether you want standard quality, better image clarity, or better motion.
       
  4. Under “Image Buffer Frequency Setting”, set the rate at which you want the Network Camera to send images via e-mail or FTP.
    If you set a rate here that is faster than what your network environment can handle, the camera will not be able to send images at the desired rate. When this happens, the camera will send only an “old” image -- the same image over and over again.

     
  5. Under “Transfer Method”, configure the Network Camera to transfer images to the desired destination by e-mail.
    Click the button next to “Mail”, and enter the following information. Consult your ISP or network administrator for details.
     
    • Outgoing mail (SMTP)
      SMTP Server Address or Host Name
      (Should look something like “xxx.xxx.xxx.xxx” or “mail.xxx.com”.)
       
    • Incoming mail (POP3)
      POP3 Server Address or Host Name
      (Should look something like “xxx.xxx.xxx.xxx” or “mail.xxx.com”.)
       
    • Login ID
      Enter the login ID registered with the POP3 (e-mail) server. This is the e-mail account login ID, not the login ID used to access the internet.
      (Your ISP may refer to this login ID as the “POP account” or “Account Name”.)
       
    • Password
      Enter the password registered to the login ID entered above.
      From (Reply)
      Enter the e-mail address of that the message and images will be sent from. We recommend entering the e-mail address for the Network Camera administrator.
       
    • To
      Enter the e-mail address to which you want to send the message and images.
       
    • Subject
      Enter the subject for e-mail messages sent by the Network Camera.
       
    • Text
      Enter the text which will appear in e-mail messages sent by the Network Camera.
       
  6. After all appropriate data has been entered, click [Save] when finishing. If all the necessary information was entered, the message “You set up successfully” appears. If the message “Error” is displayed, click the [Back] button on your browser and make sure all information was entered correctly. Note, when setting up the Network Camera to transfer images via e-mail, there should be information entered in each field under “E-mail”. The FTP section can be left blank.
     
    Notes:
     
    The Network Camera’s date and time must be set in order to use the timed transfer feature.
     
    When configuring your Network Camera to transfer images, check to ensure that the Default Gateway or DNS Server address is properly configured in the Network window.
     
    When images are transferred by the Network Camera via e-mail or FTP, they are stored in the camera’s buffer prior to being sent. Any existing images in the camera's buffer will be erased when you perform the following operations:
     
    • Turn off the power.
    • Click “Save” after changing Image Transfer settings.
    • Modify the camera’s date and time settings.
    • Click“Restart” on the Setup Page.
    • Update the camera’s firmware.
    • Reset the camera to the factory default settings.
    • Click [Start Capture] button, if you select [Non Transfer] under [1. Trigger Setting].
    • Click [Clear Buffered Images].

No.459... Can the Image Transfer feature be set to Alarm and Timer at the same time? [Setup: Image_Transfer_Feature]
(2005/10/13)
Answer... No. This feature can only be set to one mode (Non-Transfer, Alarm, or Timer) at a time.
No.460... Motion JPEG images from a Network Camera connected to the internet via xDSL become disrupted when a phone call is received. The Network Camera return to its normal condition only after the power is turned off then on again. [Setup: Image_Transfer_Feature]
(2005/10/13)
Answer... Reason
When a phone line which hosts the xDSL line receives a telephone or fax call, data communication speed may temporarily slow or shut down. This trouble can occur when certain telephone company equipment generates a high frequency signal when receiving a phone call, which affects the modem or broadband router.

Solution
Report this trouble to your ISP and/or telephone company. Also update the firmware version to 1.52 or later for the Network Camera.
No.461... I don't understand how to configure the Image Transfer. [Setup: Image_Transfer_Feature]
(2005/10/11)
Answer... Solution
In the Image Transfer Window under Setup Page, enter the desired directory and file name under [Upload File Name]. Type the directory name (which is usually provided by your ISP), enter a slash, and then type the file name.
 
Example: homepage/cameraimage
 
Note that no file extension is necessary when entering the file name. The extension ".jpg" is automatically added to the file name when uploaded.
 
Also, certain characters cannot be used in directory or file names. [Space], ["], ['], [#], [&], [%], [=], [+], [?], [‹], [›] and [:] are not available for use.
 
For more information on using FTP to upload images to a web page, click here.
No.462... How is the image transferred while it continues to record? [Setup: Image_Transfer_Feature] [Troubleshoot: KX_HCM]
(2003/11/12)
Answer... Camera will transport image after it finish transporting a series of images.
No.463... When the FTP forwarding is set, the update interval of the image is delayed. [Setup: FTP_Transfer] [Setup: Image_Transfer_Feature]
(2001/10/01)
Answer... The forwarding interval is different for the environment in which the customer uses. For example, you should set more 5 minutes under ADSL environment.
[External_IO]
No.464... What are absolute maximum ratings and electrical specifications of the External I/O ? [External_IO]
(2006/03/16)
Answer... Refer to the following tables.
 
  1. KX-HCM230 and KX-HCM270
     
    Absolute maximum ratings of External I/O
    pin no item absolute maximum ratings notes
    no2 Output current 100mA --
    no3 Input voltage max Vcc +0.5V Vcc is voltage of power output (#2 pin)
    min VGND -0.5V VGND is voltage of GND (#1 pin)
    no4 Input voltage Vcc+0.5V Vcc is voltage of power output (#2 pin)
    Output current 100mA --

    Electrical specifications of External I/O
    pin no item conditions min ave max
    no2 DC power source voltage AC100V ± 10%,during communications
    PAN/TILT ON/OFF
    12V 14V 16V
    no3 low level input voltage -- -- -- 0.3V
    high level input voltage -- 2.8V -- --
    open circuit voltage input- Open -- 2.6V --
    low level input current input voltage-0V -- -- 1.8mA
    high level input current *1 input voltage-5V -- 0.6mA --
    input voltage-3.3V -- 0.15mA --
    pull-up register value -- -- 4.7KΩ --
    no4 high level output leakage current VOH=Vcc -- -- 0.5μA
    output saturation voltage 4 pin sink current-45mA -- -- 0.25V
    *1: When input signal from external sensor is logic level
     
  2. KX-HCM10 and KX-HCM8
     
    Absolute maximum ratings of External I/O
    pin no item absolute maximum ratings notes
    no2 Output current 50mA Part? Product? that does not exceed 45mA is recommended.
    no3 Input voltage max Vcc +0.5V Vcc is voltage of power output (#2 pin)
    min VGND -0.5V VGND is voltage of GND (#1 pin)
    no4 Input voltage Vcc+0.5V Vcc is voltage of power output (#2 pin)
    Output current 50mA Part? Product? that does not exceed 45mA is recommended.

    Electrical specifications of External I/O
    pin no item conditions min ave max
    no2 DC power source voltage AC100V ± 10%,during communications
    PAN/TILT ON/OFF
    8V 10V 12V
    no3 low level input voltage -- -- 0V 0.3V
    high level input voltage -- 2.8V -- --
    open circuit voltage input- Open -- 2.6V --
    low level input current input voltage-0V -- -- 1.8mA
    high level input current *1 input voltage-5V -- 0.6mA --
    input voltage-3.3V -- 0.15mA --
    pull-up register value -- -- 4.7KΩ --
    no4 high level output leakage current VOH=Vcc -- -- 0.5μA
    output saturation voltage 4 pin sink current-45mA -- -- 0.25V
    *1: When input signal from external sensor is logic level

No.465... I intend to connect a light to the external I/O of the KX-HCM10. Is it possible to activate the light remotely, so it is turned on only when the camera is being used? [External_IO]
(2006/03/16)

Answer... Yes, an external light can be switched on and off remotely by using a relay. The Network Camera's external digital device circuitry is designed to allow a relay to be connected, and the collector signal from the NPN transistor is output as is.
When interfacing with external devices, refer to the notes below.
Click here for details of the electrical specifications of each Network Camera.
 
* Caution 1:
The maximum electrical current that can be applied to the digital output terminal of Network Cameras KX-HCM10 and KX-HCM8 is 50mA.
The maximum electrical current that can be applied to the digital output terminal of Network Cameras KX-HCM230, KX-HCM250, KX-HCM270, and KX-HCM280 is 100mA.
Select the appropriate relay and external resistor for the recommended rated current/voltage of relay and the resistance value of the coil.
 
(Example selection of electrical components for KX-HCM10)
 
• Specification of the relay
Rated voltage E1 = 6V
Rated current I1 = 33.3mA
Resistance of relay-coil R1 = 180 ohms
 
• Example of calculation for the value of external resistor R2
R2> Vcc/I1 - R1 = 10V / 33.3 mA - 180 ohms = 120 ohms and over.
PR2 = I1xI1xR2 = (33.3mA)X(33.3mA) x 120ohms = 0.13W and over.
 
Therefore, an external resistor of 120 ohms and 0.5W should be connected.
 
* Caution 2:
Consider the maximum allowable voltage of the relay. As input voltage applied to the relay (voltage of DC Power Output Terminal) varies, make sure voltage applied to the relay does not exceed its ratings.
 
* Caution 3: (Figure A)
If the voltage applied to the relay exceeds its rating, components within the Network Camera may be damaged.
 

 
* Caution 4: (Figure B)
If the rated current of the relay currently used exceeds 50 mA, you need to establish an extra external relay drive circuit as shown below.
  • Consider the condition of the transistor drive used for a relay drive, when designing a relay drive circuit.
  • On the "External Output Control" window, under "External Device Control Output", either "Open" or "Short to GND" can turn the relay on, depending on the configuration of the relay and drive circuit.
* Caution 5: (Figure B)
Please take extra care when you establish a relay drive circuit.
When you connect a relay circuit only to pin No.4 of External I/O, the external power source may reverse and be routed to inside the Network Camera, causing instability or damage to the Network Camera or its components.
 

 
* Caution 6: (Figure C)
When connecting the external devices to Network Camera using other components instead of a relay, connect an external pull-up resistor as shown below when the control input is logic input. In this case, input voltage becomes as high as 8 - 12V. Confirm the input rating of your external device and make sure it does not exceed the ratings,
 
No.466... What external switches or sensors do you recommend for connection to the External I/O? [External_IO]
(2006/03/16)
Answer... In general we recommend you to use switch-type sensors, such as door sensors (magnetic switches). When you use sensors other than switch-type sensors (which sense logic level output or open collector output), check the maximum ratings/electrical specifications of their input terminals. Make sure to select a sensor with maximum rating/electrical specifications that do not exceed the ratings of your Network Camera or sensors currently used.
 
There are two types of door sensors (NC or NO, explained below), and the settings for the signal (External Sensor Input) detected by the Network Camera will depend on which sensor you use.
 
*1: NC (Normally Closed)
The sensor is electrically closed (0 V) normally, and the sensor opens (high impedance) when triggered.
 
*2: NO (Normally Open)
The sensor is electrically open (high impedance) normally, and the sensor becomes closes (0 V) when triggered.
 
< Example >
 
Type of door sensor Door condition External Sensor Input Signal Alarm enable condition
NC “close” -› “open”   Rising: GND to Open (High), positive edge.
“open” -› “close”   Falling: Open (High) to GND, negative edge.
NO “close” -› “open”   Rising: GND to Open (High), positive edge.
“open” -› “close”   Falling: Open (High) to GND, negative edge.

No.467... What are the functions of each of the External I/O pins? [External_IO]
(2006/03/16)
Answer...
Pin Function
1 GND
2 DC Power Output Terminal
 
1) KX-HCM230 and KX-HCM270
  • 12 -16 V DC
  • Maximum load of 100 mA.
 
2) KX-HCM10 and KX-HCM8
  • 8 - 12 V DC
  • Maximum load 50 mA.
3 External Sensor Input
 
  • This is an open collector output circuit.
4 External Device Control Output
 
  • This is an open collector output circuit.
  • On the External Output Control window, you can control the external device to open or short-circuit. Refer to “Setting of External Output Control” in the Operating Instructions.
 
1) KX-HCM230, KX-250, KX-HCM270, KX-HCM280
  • The maximum draw current is 100 mA.
  • Maximum input voltage is +20 V DC.
 
2) KX-HCM10 and KX-HCM8
  • The maximum drawing-in current is 50 mA.
  • Maximum input voltage is +15 V DC.

1. The External Device Control Output and External Sensor Input are independent of each other. Signals sent from the External Sensor Input can not automatically switch the External Device Control Output.
 
2. Configure the setting outside of Network Camera, if needed.

 

No.468... Can images be transmitted from the Network Camera when the sensor is sending alarm signals? [External_IO]
(2006/03/16)
Answer... When an alarm triggers an image transfer, the Network Camera will not accept the next alarm signal until the first image transfer image is complete. Therefore, in the event that a sensor is sending a continuous alarm signal, an image transfer will not take place until the current image transfer is complete.
No.469... What is the basic procedure for connecting a sensor to the External I/O? [External_IO]
(2006/03/16)
Answer...
  1. Prepare a lead wire.
    - Type of wire: 28AWG - 22AWG
    - Wire diameter: 0.32 - 0.65mm, single wire
    - Exposed wire at the tip: 5 - 7 mm
     
  2. Press down gently on the button beside the target hole using a slim pointed tool, such as a paper clip, and insert the exposed wire into the hole. Insert the wire vertically. Be careful not to permanently bend the button by pressing it with too much force.
     
    Make sure the wire is inserted as far as it will go, to ensure proper connection.
     
  3. After the exposed wire is inserted, release the button to lock the wire in place. Pull softly on the wire to make sure it is securely locked.Pull wire gently to confirm it is secure.
Disconnecting a lead wire
  1. Press down gently on the button, pull the wire out, then release the button. Do not push the button with excessive force.

No.470... What is electric attribute and absolute maximum rating? [External_IO]
(2004/01/08)
Answer... Please refer to the following figures.
[Image_display]
No.471... I’m having many problems and I think my Network Camera is broken. How can I confirm absolutely that it is working normally? [Image_display]
(2005/10/13)
Answer... Reason
If you experience any difficulties using your Network Camera, the most likely cause is a wrong setting on the camera, router, or PC or change in the network environment. Occasionally faulty hardware (such as cables or network hubs) may be the problem. If you think your Network Camera may be malfunctioning, the following is a description of how to confirm whether or not the Network Camera is functioning properly.

Procedure
In this procedure, the Network Camera will be connected directly to the PC and network settings on both devices will be edited. All settings on the Network Camera will be reset. The procedure will take several minutes to complete.


  1. Press the CLEAR SETTING (FACTORY DEFAULT RESET) button on the back of the Network Camera. All settings (except date and time) will be reset to their factory default values.

  2.  
  3. Connect the Network Camera and the PC, either directly or through a switching hub, and disconnect all other devices connected to the hub for the purpose of this troubleshooting. When connecting directly, use a category 5 crossover cable. When connecting via a switching hub, use a category 5 straight-through cable

  4.  
  5. Open the TCP/IP property window on the PC.
    This procedure varies by operating system. Follow the instructions below depending on which operating system you are using.
     
    Windows 95, 98, and Me
    [Start] -› [Settings] -› [Control Panel] -› [Network] -› Select [TCP/IP] with adaptor in use -› [Properties] -› [Specify an IP address] -› Proceed to step 4 below.
     
    Windows NT
    Must be performed by a user with administrator privileges.
    [Start] -› [Settings] -› [Control Panel] -› [Network] -› [Protocol] tab -› [TCP/IP Protocol] -› [Properties] -› Select [Adapter] in use -› [Specify an IP address] -› Proceed to step 4 below.
     
    Windows 2000
    [Start] -› [Settings] -› [Control Panel] -› [Network and Dial-up Connections] -› [Local Area Connection Icon] in use -› [Properties] -› Select Internet Protocol [TCP/IP] -› [Properties] -› [Use the following IP address] -› Proceed to step 4 below.
     
    Windows XP
    Must be performed by a user with administrator privileges.
    [Start] -› [Settings] -› [Control Panel] -› [Network and Internet Connections] -› [Network Connections] -› [Local Area Connection Icon] in use -› [Properties] -› Select Internet Protocol [TCP/IP] -› [Properties] -› [Use the following IP address] -› Proceed to step 4 below.
     
  6. Make a note of your current TCP/IP settings (IP address, Subnet Mask, etc.). Beginning with the next step, most of your current settings will be edited and it is important to remember your current settings so you can restore them later.

  7.  
  8. At [Specify an IP Address] or [Use the following IP address], enter “192.168.0.252”. Under [Subnet Mask], enter “255.255.255.0”.

  9.  
  10. Click [OK] to enable the new settings.
    If using Windows 95, 98, or Me, the PC must be restarted for the new settings to take effect.

  11.  
  12. Launch the web browser and type “192.168.0.253” (the Network Camera's default IP address) in the address field, then press [Enter].
    If you use a proxy server when accessing the internet, change the web browser’s settings so that the proxy server is not used when accessing the Network Camera.

  13.  
  14. The Network Camera’s Top Page should be displayed, indicating that your Network Camera is functioning properly. You may now connect the Network Camera to your network again via a switching hub, reconnect other devices to the network, and restore your settings.
    If you still have difficulty viewing the Top Page or accessing the Network Camera, faulty settings or faulty cabling may be the cause. Check all hardware as well as the network and TCP/IP settings on the camera and on the PC.
No.472... Can I display live-motion images from my Network Camera on my web page? Can I customize the Network Camera interface for use with my home page? [Image_display]
(2005/10/13)
Answer... You can setup your Network Camera and your home page to display live motion images. You can also customize the look of your Network Camera's controls as well as limit the control that visitors to your home page will have over your Network Camera.
More information is available here. This reference contains sample programs (CGIs) which will allow your web page to access your Network Camera directly. An understanding of HTML is necessary.
No.473... Network Camera images are not displayed. [Image_display]
(2005/10/13)
Answer... Reason-1
Active X Controls, the plug-in needed to view motion images from the Network Camera in your web browser, may not be installed.

Solution-1
  1. When this plug-in is not installed, you will see the following screen when attempting to view Motion JPEG images.
     

  2.  
  3. Click [Yes] to download. After Active X has been downloaded and installed (it installs automatically), motion images should be displayed properly. If you experience difficulty during installation, continue from step 3.

  4.  
  5. If a message regarding security appears,
     
    follow the procedures below to change the security level setting for Internet Explorer.

  6.  
  7. In Internet Explorer, click [Tools] -› [Internet Options] -› [Security] tab.

  8.  
  9. Click [Custom Level] in [Security level for this zone].

  10.  
  11. In the [Settings] menu, check "Enable" in "Run ActiveX Controls and plug-ins". Check "Prompt" in "Download signed ActiveX Controls."

  12.  
  13. Once the ActiveX Controls have been installed, they are stored in the PC and should not need to be downloaded again.


Reason-2
ActiveX Controls may not have been downloaded properly.

Solution-2
Install ActiveX Controls following the procedure below.
  1. Insert the Network Camera Setup CD and open the folder named "ocx".

  2.  
  3. For the KX-HCM8 and KX-HCM10, double-click "Reghcm1.exe". For all other Network Cameras, double-click "ActiveXInst.exe".

  4.  
  5. ActiveX Controls will be installed.


Reason-3
Network traffic may be too high.

Solution-3
Images may take time to be displayed when there is a high volume of network traffic. Wait a few moments then try accessing the Network Camera again.



Reason-4
You may have mistyped the Network Camera's IP address in your web browser, or the Network Camera's address may have been changed by your Network Administrator.

Solution-4
Confirm the Network Camera's IP address and enter it in the address field in your web browser.



Reason-5
Too many users may be accessing the camera.
Network Camera's KX-HCM8 and KX-HCM10 allow a maximum of 10 simultaneous connections. All other Network Cameras allow a maximum of 30.
When the maximum number of simultaneous connections to the Network Camera has been exceeded, a blue screen is displayed when you try to access the camera.

Solution-5
Wait a few moments then try accessing the Network Camera again.



Reason-6
The Network Camera may be "off the air".
The Network Camera can be configured to be inaccessible (off the air) during certain time periods. When the camera is off the air, a blue screen is displayed when it is accessed.

Solution-6
Wait for the camera to go on air again, or change the camera's On the Air Time settings at [Setup Page] -› [Top View Image] -› [On the Air Time].



Reason-7
Your proxy server may not allow you to access the Network Camera.

Solution-7
Configure your web browser to bypass the proxy server when accessing the Network Camera.
No.474... Images are not being refreshed at the desired refresh rate. [Image_display]
(2005/10/13)
Answer... Reason-1
The number of user accessing the Network Camera may be affecting the network speed. As more connections are made to the Network Camera, the speed at which it can send data over the network decreases, resulting in slower refresh rates.

Solution-1
Wait for others to finish access the Network Camera, then try again.



Reason-2
You may have set a refresh rate that is faster than what your network environment can handle.
Regardless of what your settings are, the speed in which camera images are actually refreshed depends on both the Network Camera’s settings (image resolution, image quality, etc.) and the quality of your network environment, such as the throughput of the internet or intranet connection, the type and speed of the PC being used, etc.

Solution-2
Decrease the Network Camera’s image resolution and/or image quality, or try accessing with a faster computer.



Reason-3
If you are accessing through a wired LAN (Ethernet-based network) may not be using a switching hub.
To view images from multiple Network Cameras on the Multi-Camera screen smoothly, you must connect the cameras using an Ethernet switching hub otherwise images will be refreshed slowly.

Solution-3
Connect your Network Camera(s) using a switching hub.



Reason-4
If you are accessing through a wireless network, excessive noise or interference may be affecting the speed of the network.

Solution-4
Check the condition of wireless communications with the Network Camera at [Setup Page] -› [Network] -› 2. Wireless [Status]. If the overall condition of communications is poor, decrease the wireless communication speed.
No.475... Pan and Tilt functions, including Click to Center and Preset Positioning, do not respond. [Image_display]
(2005/10/13)
Answer... Reason-1
Communications between the Network Camera and the PC may be disconnected.

Solution-1
Click [Refresh] on the web browser. If the image is refreshed, try to pan or tilt the camera again



Reason-2
The Network Camera may be turned off.

Solution-2
Turn the Network Camera on.



Reason-3
An object may be physically blocking the Network Camera, preventing it from panning or tilting.

Solution-3
Clear any obstructions that may prevent the camera from moving freely.



Reason-4
Other users may be operating the Network Camera’s pan and tilt functions.

Solution-4
Wait until other users have finished operating the camera, then try again.



Reason-5
The Pan/Tilt operation might have reached the limit of its range.

Solution-5
Check if Up End, Down End, Left End or Right End is displayed on the operation bar.



Reason-6
Pan/Tilt/Preset Control may have been locked in the Camera Setup window.

Solution-6
Open the Camera Setup window and set Pan/Tilt/Preset operation to “Enable”.
No.476... The colors in images from the Network Camera look strange. [Image_display]
(2005/10/13)
Answer... Reason-1
The color depth of the PC's display settings may be set below 16-bit.

Solution-1
Set the PC to display colors at a bit-depth of 16 or higher.



Reason-2
The white balance setting of the Network Camera may need adjusting.

Solution-2
Refer to the following and set the Network Camera's white balance settings accordingly.
  • AUTO (default) --- Auto White Balance
  • FIXED INDOOR --- Color Temperature: 2800K, Electric Bulb
  • FIXED FLUORESCENT 1 --- Color Temperature: (3)600K, Natural fluorescent light
  • FIXED FLUORESCENT 2 --- Color Temperature: 4000K, Natural fluorescent light
  • FIXED OUTDOOR --- Color Temperature: 6000K, Solar light
  • HOLD --- Holds the current White Balance
White Balance is also remembered when storing one of the 8 preset buttons. (KX-HCM10 or KX-HCM8 users need to update to firmware version 1.48 or later to use this feature.)
No.477... Images from the Network Camera are out of focus. [Image_display]
(2005/10/13)
Answer... Reason-1
Objects seen by the Network Camera may be too close. If the distance between the camera and the subject is less than 1 meter (40 inches), the Network Camera cannot focus properly.

Solution-1
Reposition the Network Camera or the subject accordingly.



Reason-2
There may be dirt or dust on the lens or lens cover.

Solution-2
For the KX-HCM8 and KX-HCM10
Clean the lens with lens cleaning paper.
 
Caution: Do not touch the lens directly, and fingerprints or scratches may interfere with the camera's ability to focus.
 
For the KX-HCM2(3)0 and KX-HCM270
Remove dust and wipe the lens cover with a dry cloth.
 
Caution: Wiping the lens while it is dusty may scratch the lens cover.
Do not use alcohol, scouring compounds, powdered soap, benzene, thinner, wax, petroleum, or boiled water when clean the lens cover.
Do not use sterilizers, glass cleaners, or hair spray, as they may cause discoloration or deforming.
Do not touch the lens directly, and fingerprints or scratches may interfere with the camera's ability to focus.
Do not allow water to come directly into contact with the Network Camera.
No.478... When viewing the Network Camera with a web browser, the camera suddenly changes from motion JPEG to JPEG - Regular Refresh. [Image_display]
(2005/10/13)
Answer... Reason
A time limit for Continuous Motion JPEG may have been set on the Top View Image Setting window, causing a still image to be displayed after the specified time elapses. In this case, the still image will be refreshed at the rate set in the Top View Image Setting window.

Solution
Set the Limit time for Continuous Motion JPEG to [Unlimited].
No.479... When viewing the Single Camera screen using Motion JPEG, the lower part of the image is not displayed. [Image_display]
(2005/10/13)
Answer... Reason
Your web browser may be too old.

Solution
To view images from the Network Camera correctly, you must use Internet Explorer 5.0 or later, or Netscape Navigator 4.7 or later. Netscape Navigator 6.x cannot be used.
No.480... When accessing the Network Camera, a blue screen is displayed rather than images from the camera. [Image_display]
(2005/10/13)
Answer... Reason-1
Too many users may be accessing the camera.
Network Camera's KX-HCM8 and KX-HCM10 allow a maximum of 10 simultaneous connections. All other Network Cameras allow a maximum of 30.
When the maximum number of simultaneous connections to the Network Camera has been exceeded, a blue screen is displayed when you try to access the camera.

Solution-1
Wait a few moments then try accessing the Network Camera again.



Reason-2
The Network Camera may be "off the air".
The Network Camera can be configured to be inaccessible (off the air) during certain time periods. When the camera is off the air, a blue screen is displayed when it is accessed.

Solution-2
Wait for the camera to go on air again, or change the camera's On the Air Time settings at [Setup Page] -› [Top View Image] -› [On the Air Time].
No.481... "Fail to connect" is displayed for certain Network Cameras when accessing the multi-camera screen. [Image_display]
(2005/10/13)
Answer... Reason-1
The IP addresses or URLs configured for the additional cameras (numbers 2, 3, and 4) may not have been entered correctly on the host camera's Multi-Camera setup page.

Solution-1
Make sure the IP addresses or URLs for cameras you want to view on the Multi-Camera screen have been entered correctly n the host camera's Multi-Camera setup page.
No.482... Network Camera images are not displayed on the Multi-Camera screen, even though I registered the camera’s addresses in the “Hosts” file on my PC. [Image_display]
(2005/10/13)
Answer... Network Cameras can be registered in your Hosts file, but these addresses are only applicable when accessing a single camera (not multi-camera) from the LAN side of your network. To display the Multi-Camera screen, register the additional camera’s IP addresses on the host camera’s Multi-Camera setup page, or their internet addresses if they are registered to a DDNS service such as Viewnetcam.com.
No.483... Can I view motion images from my Network Camera when the camera is configured to send buffered images via e-mail or FTP? [Image_display]
(2005/10/13)
Answer... Yes, when a Network Camera has been configured for Image Transfer, you can still view motion-JPEG images from that camera in your web browser. However, due to network congestion (the camera is sending images to your browser while at the same time transferring buffered images ) the display speed or transfer speed may be affected.
No.484... Only half of the camera image is displayed. [Troubleshoot: BB_HCM3xxcameras] [Image_display]
(2005/07/29)
Answer... The version of Internet Explorer is 4.x or older.

-> Update Internet Explorer to V6.0 or later.
No.485... Displayed image is not new. (Not updating) [Troubleshoot: BB_HCM3xxcameras] [Image_display]
(2005/07/29)
Answer... Displayed image is the buffered image in cache memory of browser.

-> Define browser to check source at every access.
No.486... When accessing the camera, the update screen is displayed. [Troubleshoot: BB_HCM3xxcameras] [Image_display]
(2005/07/29)
Answer... Firmware may be corrupted by power outage of during version up process.

-> Install latest firmware, which can be downloaded from Panasonic support HP.
No.487... Part of the operation tool bar is not displayed. [Troubleshoot: BB_HCM3xxcameras] [Image_display]
(2005/07/29)
Answer... Some function that is not displayed on tool bar is not permitted for user.

-> Configure user to be permitted to use this function, or access under administer ID and password
No.488... When monitoring a camera, the image changes to an old image. [Image_display]
(2005/02/03)
Answer... [Cause]
Old images are temporarily stored on the web browser. Set

[Solution]
[Every visit to the page] on the web browser to check for temporary Internet files.
No.489... What is needed from the ISP to publish network camera image on the web? [Image_display] [Troubleshoot: KX_HCM]
(2003/10/10)
Answer...
  1. ISP distributes Global IP-address.

  2. The ISP needs to allow configuring Web-server to publish data on Web.

  3. If you want to use HGW600/700, modem doesn't have router function.

No.490... Image is not displayed. [Troubleshoot: Zoom type camera] [Image_display] [Troubleshoot: KX_HCM]
(2003/07/29)
Answer...
  • ActiveX may not install into the PC. Please try to install it again.

  • Your network traffic may be very heavy. Please wait for a while.

  • Operation Times may be blocking the access. Please check the setting on the camera.

No.491... I cannot monitor the camera image form Internet. [Image_display]
(2003/06/27)
Answer... The Web Browser is not configured properly.

The Active X of the camera does not support the auto configuration script of the web browser.

Confirm the settings of your web browser and set up the proxy server manually.
No.492... When using Netscape7.02, the still image is displayed on the single screen of the moving image. [Image_display]
(2003/06/27)
Answer...
  • [Cause]
    The setting of the cache is not configured properly.

  • [Measures]
    Set up properly according to the following procedures.
    1. [Edit]¨[Setup]
    2. Click [Detailed] on the setup screen.
    3. Click [Cash].
    4. Check [every time access a page] and click [OK].

No.493... When a single screen of a dynamic scene is displayed, 1/3 to 1/2 of the lower part of the screen is not displayed. [Image_display] [Troubleshoot: KX_HCM]
(2003/02/05)
Answer... You must have IE5.0 or greater.
No.494... The camera image is not displayed or not displayed properly. [Image_display]
(2001/10/01)
Answer...
  1. [Cause1]
    ActiveX® Controls are not installed in Internet Explorer.
    [Solution1]
    ActiveX Controls should be installed to display video(Motion JPEG).

  2. [Cause2]
    The network is congested.
    [Solution2]
    Pages may not be displayed immediately. Wait for a moment.

  3. [Cause3]
    The camera's IP address was changed.
    [Solution3]
    Access the camera with the new IP address if a gray screen is displayed.

  4. [Cause4]
    There are currently more than 30 different users trying to access the video (Motion JPEG).
    [Solution4]
    Reduce the number of users accessing the camera to below 30, or change the video to still images.

  5. [Cause5]
    Operation time has been specified.
    [Solution5]
    A gray screen is displayed outside the operation time. This is normal.

  6. [Cause6]
    The web browser is accessing a proxy server.
    [Solution6]
    Set the web browser to access the Internet directly.

No.495... Motion images suddenly turn static. [Image_display]
(2001/10/01)
Answer... Limit time of Continuous Motion JPEG is set. Please set it to "Unlimited" if you want to view a motion picture continuously.
[Firmware_Update]
No.496... For KX-HCM10 and KX-HCM8, when the firmware is updated to version 1.50 or later, the [Indicator Control] setting changes to [Turn on the Indicator during Power ON] by default. [Firmware_Update]
(2003/03/24)
Answer... For KX-HCM10 and KX-HCM8, if your unit originally came with firmware version 1.33 or earlier, this setting returns to the factory default of [Turn on the Indicator during Power ON] when updating to firmware version 1.50 or later.
 
The unit is not malfunctioning. When updating to firmware version 1.50 or later, [Turn on the Indicator during Camera access] is added on the Indicator Control window. Please set the [Indicator Control] to the preferred setting again.
No.497... While upgrading the firmware, the Network Camera’s connection fails and the Top Page can not be viewed, even after switching the camera’s power off and on. [Firmware_Update]
(2003/03/24)
Answer... The web browser may still be trying to transfer the firmware to the Network Camera. Please wait until the web browser times-out, and then try accessing the Top Page again.
[Connection]
No.498... I cannot access my Network Camera with the URL assigned to me by Viewnetcam.com. [Connection]
(2003/03/24)
Answer... You may not have completed your Viewnetcam.com user registration. In the Network Camera’s Network window, select “Enable DDNS”, then complete the online user registration. For more information on Viewnetcam.com, click here.
No.499... I connected my Network Camera directly to a PC, but they will not communicate to each other. [Connection]
(2003/03/24)
Answer... Make sure you are using a Category 5 “crossover” Ethernet cable; a “straight-through” cable cannot be used. When connected properly, the Ethernet indicator on the Network Camera lights.
[Troubleshoot: HGW600]
No.500... Cannot connect to wireless camera or BB-HGW700 connection is unstable. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    Other wireless devices are interfering with the camera's wireless signal, or another wireless LAN device is using the same channel as the BL-WV10A and wireless camera.
    [Solution1]
    Move the wireless LAN device further away from the BL-WV10 and camera, or change the wireless channel used by the BLWV10.

  2. [Cause2]
    Obstacles, e.g., metallic wall or concrete wall panel between the BL-WV10 and the camera are interfering with the wireless signal.
    [Solution2]
    Clear the signal path of any obstacles, or move the BL-WV10 and camera closer.

No.501... An error message is displayed. What do I do when an error message is displayed? [Error message and code] [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • Turn off all the devices, and then turn on the KX-HGW600, then PC.

  • Make sure Obtain an IP address automatically is checked on the PCs. Use the DHCP server function.

  • Make sure the address of the DHCP Available Address Range does not overlap with those of other devices.

No.502... The POWER indicator blinks green. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Indicator]
(2004/10/06)
Answer...
  • Blinking slowly: 1 second interval
    1. Input "http://192.168.0.254:8080" in the address field of the web browser.
    2. [Update Firmware] screen will be displayed, then update the firmware.

  • Blinking quickly: 0.4 second interval
    1. Turn this product off.
    2. With the power on, press and hold the FACTORY DEFAULT RESET button at the back of this product.
    3. The POWER indicator will go out in about 10 seconds, and then release the FACTORY DEFAULT RESET button.
    4. The POWER indicator will blink green again.
      Input "http://192.168.0.254:8080" in the address bar of the web browser.
    5. [Update Firmware] screen will be displayed, then update the firmware.

No.503... The POWER indicator is red. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Indicator]
(2004/10/06)
Answer... Remove the power cord of the AC adaptor from the AC power source and reinsert it.
If this doesn't resolve the problem, contact your dealer.
No.504... You cannot access the Camera Portal page and Setup Page from the WAN side. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • There may be a lot of network traffic. Wait for a while and try again.

  • Make sure the WAN indicator lights green. If it is off, check the connections on the WAN.

  • When you use the proxy server setting, setup of your web browser may be needed to access the Setup Page.

  • JavaScript is used on the Setup Page. If JavaScript is invalid on the setup of the web browser, access the Setup Page after enabling JavaScript.
    1. Click [Tools menu]
    2. Click [Internet Options]
    3. Click [Security tab]
    4. Click [Custom Level]
    5. Check [Enable] in gActive Scriptingh of JavaScript.

  • If you check Restricted Access on the Setup Page of the KX-HGW600 ([Camera Setup]-> [Access Control] window), check None or Administrator Only.

  • Because this product is placed under the router, this router must support the UPnP.

No.505... You cannot set up the camera manually. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • The IP addresses "192.168.0.113 - 192.168.0.128" and the port numbers "60001 - 60016" are used for the Automatic Setup function. If you use the corresponding IP addresses or port numbers, change to the other IP addresses or port numbers.

  • To set up the specific Network Camera manually, clear Enable check box on the Network window of Network Camera ([Network] ->1. Network Configuration from the Setup Program).
    When you set up your Network Camera manually, the KX-HGW600 needs the settings on the Screen Assignment window and Port Forwarding window.

No.506... The authentication window appears when you access the Camera Portal page. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • Administrator Only is checked on the Access Control window. Enter the registered user name and password.

  • If the authentication of the Network Camera is set Administrator and General User on the Security:Administrator window, please change the setting to Administrator Only.

No.507... The camera cannot be registered automatically on the Camera Portal page. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • The camera will not be registered automatically if the FACTORY DEDAULT RESET button is pressed while this product is booting up (within 30 seconds after turning on this product).
    Press the FACTORY DEDAULT RESET button again.

  • Make sure Enable is checked on the Network window of Network Camera ([Network]->1. Network Configuration from the Setup Program).

  • The IP addresses "192.168.0.113 - 192.168.0.128" are used for the Automatic Setup function. If the other devices use the corresponding IP addresses, change the other IP addresses.

No.508... [Update Firmware] screen is displayed. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer... Install firmware or it will not work properly.
No.509... The Camera Portal page and Setup Page do not appear. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • Make sure the LAN 1?4 indicators and WIRELESS indicator lights are green. Make sure the indicators on the Ethernet card and wireless card is on. If any indicator is off, check the Ethernet cable on the LAN.

  • The PC on the LAN side may not be assigned an IP address by the KX-HGW600. Make sure Obtain an IP address automatically is checked on the PC and restart.

  • When you change the IP address (:Port No.) of the KX-HGW600 ( Page 106), enter the new IP address (:Port No.) in the address field of the web browser. (When port no. is 80 [default setting], you do not need to enter port no.)

  • Access the Camera Portal Page in 1 minute after turning on this product.

  • When you use the proxy server setting, setup of your web browser may be needed to access the Setup Page.
  • JavaScript is used on the Setup Page. If JavaScript is invalid on the setup of the web browser, access the Setup Page after enabling JavaScript.
    1. Click [Tools menu]
    2. Click [Internet Options]
    3. Click [Security tab]
    4. Click [Custom Level]
    5. Check [Enable] in "Active Scripting" of JavaScript.

No.510... The Camera Portal or Setup Page is not displayed. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • In case of LAN condition, it may take a while. Please wait.

  • Check that one of LAN1 - LAN4 or WIRELESS indicators are green. Also, check if the LAN card or wireless LAN card is on. If not, check that the LAN is connected.

  • Check power on sequence, the first is modem or ONU, then this product, then PC.

  • Check that an IP address has been assigned to the LAN side PC by this product. If it has not been assigned, check that the PC has been set to Obtain IP Address Automatically, and restart the PC.

  • If this product's IP address (:port number) has been modified enter the new IP address (:port number) in the web browser's address bar. (The default port number is 80. When the port number is 80 it is not necessary to enter it.)

  • To access the setup page, it may be necessary to set the web browser.

  • JavaScript is used on the setup page. If JavaScript is disabled in the web browser settings, enable it and then access the setup page.
    • Select Internet Explorer Tools, then Internet Options... in Internet Explorer, and click the Security tab.
    • Click Custom Level... in Security level for this zone.
    • Enable "Active scripting" in Settings.

No.511... The website is not displayed. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • Check that the website address was correctly entered in the web browser's address bar.

  • Check the connection of the modem. Also check the connection between this product and the LAN.

  • Check the information received from the ISP regarding Internet connection. If it is necessary to enter settings information, see ISP Registration.

  • When instructed to do so by the ISP, set the web browser proxy server.

  • If the power is cut when connected to the Internet using PPPoE, it may take between 5 and 20 minutes to reconnect to the Internet.

  • Check that the power supply was turned on in the following order: modem, this product, PC.


No.512... PC is connected with Ethernet cable, but LED of LAN1 to LAN4 is not lit. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer... It is not connected correctly.
-> Check connection

Power is not on.
-> Please check the power.

>Driver is not installed onto PC.
-> Install correct network driver.
No.513... Modem or ONU is connected to this product, but LED of WAN is not lit. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer... It is not connected correctly.
-> Check connection.

Power is not on.
-> Please check the power.
No.514... When registering KX/BB-HCM cameras on the KX-HGW500/501 automatically, the subsequent cameras are not registered properly. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Troubleshoot: KX_HCM]
(2004/01/08)
Answer... [Cause]
Automatic registration cannot be performed properly if the KX/BB-HCM cameras have been already registered automatically on the other KX-HGW500/501 or it is not initialized correctly.

[Solution]
When adding the KX/BB-HCM camera on the KX-HGW500/501 or making the switch to another KX-HGW500/501, reset the cameras to the factory default settings according to the following procedures.
  1. Press the camera's FACTORY DEFAULT RESET button again after this product has started up.
  2. Wait for the initialization to be complete.
    • Do not remove the power cord in the act of the initialization.
    • When pressing the FACTORY DEFAULT RESET button, all of the buffered images, settings and passwords are removed.

No.515... When selecting the channel 12~14 for the wireless connection between the camera and the camera control unit, the PC cannot connect to the camera control unit. [Setup: wireless] [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2003/07/29)
Answer... Some PCs compliant with the Centrino Mobile Technology do not support the channel 12~14.

Confirm the specification of your PC and select the channel 11 and under.
No.516... When using the camera control unit as a wireless access point, the wireless communication among the Windows XP PCs is disconnected frequently. [Setup: wireless] [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2003/07/29)
Answer... [Cause]
It is possible there are access points configured on the wireless setup tool of the Windows XP.

[Solution]
Remove the access points (except for the camera control unit).
The Windows XP will attempt to connect to the camera control unit's access point.
No.517... When KX-HGW600/BB-HGW700 and the network camera of two or more series are registered at the home network station automatically, the second camera does not register correctly. [Troubleshoot: HGW600] [FAQ: BB_HGW700]
(2003/07/29)
Answer... It is necessary to factory default the KX/BB-HCM series camera.

Perform the following steps.
  1. Push the CLEAR SETTING button of the camera with the power supply connected.
  2. Wait for the initialization operation of the camera to complete.

No.518... Are Network Cameras and Network Camera Management Systems compatible with Macintosh computers ? [Troubleshoot: HGW600]
(2003/03/06)
Answer... Network Cameras and Network Camera Management Systems are incompatible with Macintosh computers. You can use with Windows 95, Windows 98, Windows Me, Windows 2000, Windows NT 4.0 and Windows XP. Web browser is Internet Explorer 5.0 or later and Netscape Navigator ® 4.7 or later. The Network Camera screen is not displayed correctly on the Netscape ® v6.x.
No.519... I want to change the frame rate of “Camera Name and Still Image (refreshing)” on the Camera Portal page of the Network Camera Management System. [Troubleshoot: HGW600]
(2003/03/06)
Answer... You cannot change the refresh interval. It is fixed “2 seconds”.
No.520... Can I save the images of Network Camera that transferred in Alarm mode on the Network Camera Management System? [Troubleshoot: HGW600]
(2003/03/06)
Answer... You can't save the images of Network Camera that transferred in Alarm mode on the Network Camera Management System.
 
Please use the function of Network Camera Management System side. You can record on the Recording/Playback page or timer-record on the Timer Recording Setup Window. Timer Recording settings are available only for a single Network Camera. You cannot record on the Recording/Playback page when timer-recording.
No.521... How long can I record to the SD memory card on the Network Camera Management System? [Troubleshoot: HGW600]
(2003/03/06)
Answer... Recording duration is changed by the capacity of the SD memory card or the recording mode (motion images or still images). Please refer to the following table for recording duration.

Recording Duration of Motion Images
5 frames/second, Image Quality: Standard
Card Type Image Resolution
Approx.time
640*480
26KB/frame
Approx.time
320*240
13KB/frame
Approx.time
160*120
4KB/frame
512MB 67 min 134 min 436 min
256MB 33 min 67 min 218 min
128MB 16 min 33 min 109 min
64MB 8 min 16 min 54 min
32MB 4 min 8 min 27 min
16MB 2 min 4 min 13 min

Recording Duration of Still Images
6 frames/minute(1 frame/10 seconds)
Card Type Image Resolution
640*480
26KB/frame
320*240
13KB/frame
160*120
4KB/frame
512MB 3360 min 6720 min 21850 min
256MB 1680 min 3360 min 10920 min
128MB 840 min 1680 min 5460 min
64MB 420 min 840 min 2730 min
32MB 210 min 420 min 1370 min
16MB 110 min 210 min 680 min

Recording Duration of Still Images
1 frames/hour
Card Type Image Resolution
640*480
26KB/frame
320*240
13KB/frame
160*120
4KB/frame
512MB 840 days 1680 days 5460 days
256MB 420 days 840 days 2730 days
128MB 210 days 420 days 1370 days
64MB 110 days 210 days 680 days
32MB 50 days 110 days 340 days
16MB 30 days 50 days 170 days

No.522... Can you give us the details of the SD memory card recording? [Troubleshoot: HGW600]
(2003/03/06)
Answer... 1. Number of simultaneous access to Recording/Playback page :
Single user
Timer recording : Available only for a single Network Camera.
You cannot record on the Recording window when timer-recording.
Please see below for the recording setup.
  • Image resolution :
    160 x 120, 320 x 240, 640 x 480
  • Image Quality :
    Favor clarity, Standard, Favor motion
  • Frame rate :
    Motion Image - Max. 5 frames/second
    Still Images - 1 frame/second to 1 frame/hour
     
    -> Click here for more info.
2. How to change the SD memory card ?:
Please remove the SD memory card.
Please refer to "Recording/Playback" -> "Preparing for recording" in the Operating Instructions.
 
3. File format :
"xxxxxxxx.MJP"
You cannot view these files at PC.
 
4. When the SD memory card is filling up with data :
Since it is not overwritten, please delete the data at "File Delete" or "Format". You can check the status of your SD memory card at "Status".

 
Notes: The Recording/Playback function is designed for a single user. For the operation by multiple users, this function may not work properly. The image resolution of playback is the same as setting on the Recording Setup window. The motion playback speed differs from the Frame rate on the Recording Setup window. The recorded image cannot be played back during the recording or timer-recording. When you play back the still image, the recorded date and time is displayed. If the date and time of Network Camera is changed during the recording, the recorded date and time on the Playback window may not be displayed correctly.
No.523... KX-HGW600 may assign the same IP address to two or more PCs. In this case, “Overlapped IP address” message is displayed on the PC. [Troubleshoot: HGW600]
(2003/03/06)
Answer... The PC may be running local firewall software that prevents the KX-HGW600 from recognizing it. The KX-HGW600 uses a ping to check if the same IP address is not used when assigning IP addresses to Network Cameras and PCs using the DHCP function. Some firewall software ignores ping requests, and does not perform the IP address identification. Therefore, the same IP address may be assigned to two or more PCs.
 
This problem can be solved by registering the PC running the firewall software using the “Static DHCP” of the KX-HGW600, or by disabling the firewall software temporarily, or by setting the IP address manually.
No.524... The images are not displayed on the Camera Portal page that is connected to the broadband router via the Internet. [Troubleshoot: HGW600]
(2003/03/06)
Answer... The image on the Camera Portal page is connected with the private IP address and port number.
 
When you view the Camera Portal page via the Internet, connect KX-HGW 600 to the modem directly or to the bridge that can assign the WAN side IP address to the KX-HGW600.
 
You can view images without accessing the camera portal page when you use the Port forwarding of the broadband router.
No.525... I am not viewing the Network Camera, yet the Indicator of the Network Camera blinks green. Why? [Troubleshoot: HGW600]
(2003/03/06)
Answer... If the Indicator Control of the Network Camera is set to [Turn on the Indicator during Camera access], this will happen.
 
The KX-HGW600 accesses the Network Cameras about once every 2 seconds to get an image. This causes the Indicator to blink.
 
To stop the Indicator blinking, perform the following operation. Click [Screen Assignment] on the Camera Setup window. Change the Screen Format to [Camera Name and Still Image] or [Camera Name Only] instead of [Camera Name and Still Image (refreshing)].
[Specification]
No.526... Does your Wireless Network Camera“KX-HCM270”obtain Wi-Fi? [Specification]
(2003/03/06)
Answer... Panasonic Wireless Network Camera (KX-HCM270) does not obtain Wi-Fi certificate, but conforms to the international IEEE 802.11b standards.
No.527... For installation purpose, I would like to know the outside dimensions of the Network Camera. [Specification]
(2003/03/06)
Answer... You can download the Installation and refer to the information in it.
No.528... Can the Wireless Network Cameras (KX-HCM250 and KX-HCM270) perform wireless and wired communication simultaneously? [Specification]
(2003/03/06)
Answer... These Network Cameras cannot use both connections simultaneously, although both communication modes are supported. When the Network Camera is powered up, if it is wired, wired communication starts. Otherwise the Network Camera starts the wireless communication. For information on switching the connection, please refer here.
No.529... I connect and use a Network Camera over the Internet. Is it acceptable to have the global IP address assigned directly to the Network Camera by DHCP by the ISP (Internet Service Provider)? [Specification]
(2003/03/06)
Answer... Yes. If the ISP does not provide a static IP address, it will be necessary to use the optional Viewnetcam service available from Panasonic. Check www.viewnetcam.com for more details.
No.530... What kind of network can support a Network Camera? [Specification]
(2003/03/06)
Answer... The Network Camera will work on most intranet networks, although switching hubs are recommended for smooth operation. To operate a Network Camera across the Internet, an “always-on” network, such as xDSL, CATV and optical cable are recommended.
When using dial-up network or ISDN, the Network Camera will not operate fully, and additional provisions will need to be made to connect to the Network Camera, which are outside of the normal support offered by Panasonic.
 
Notes: A Network Camera may be inaccessible in ISP which uses a proxy server. Also some ISPs have forbidden the users from using a server on the network. Confirm with your ISP to be sure the terms of use allow you to run a server on the network.
No.531... Can a Network Camera save an image? [Specification]
(2003/03/06)
Answer... The Network Camera can save a series of still images.
KX-HCM10 and KX-HCM8 can save about 80 still images which are about 13 KB (Resolution: 320X240).
KX-HCM230, KX-HCM250 and KX-HCM270 can save about 560 still images.
No.532... Is it OK to install an Outdoor Network Camera (KX-HCM230, KX-HCM270) in a cold location or in strong sunlight for years? [Specification]
(2003/03/06)
Answer... It is fundamentally OK if the following recommended conditions are fulfilled. However, since conditions other than temperature or humidity (ultraviolet rays, concentration of acid rain, etc.) also influence the product life, a concrete product life can not be indicated.
 
Recommendation conditions and an installation
Temperature : The range of -20°C (-5°F) through 50°C (122°F)
Humidity : 20-90% (No Condensation)
 
Please install the Network Camera in the place where it is out of direct sunlight, and wind and rain do not hit it directly. For example, install in the place under the eaves etc.
 
Severe Conditions - please avoid
Please avoid installing the Network Camera near the seashore where is exposed to the sea breeze or near a sulfurous hot spring. Do not install in a location which floods to the point where the Network Camera would be underwater. Avoid installing the Network Camera in an area with no Sunshade and water is poured from all directions, etc.
No.533... What is the maximum distance between Wireless Network Camera (KX-HCM250 and KX-HCM270) and an access point? [Specification]
(2003/03/06)
Answer... The following distances were tested by Panasonic under good conditions.
 
Indoors - about 120 m (400 feet)
Outdoors - about 600 m (2000 feet)
 
There are not guaranteed, but just an example. The actual range will vary dramatically based on conditions in the area where the Network Camera and access point are installed.
No.534... Where should the power source located when installing KX-HCM230 and KX-HCM270 outdoor? [Specification]
(2003/03/06)
Answer... Since an attached AC adaptor is not waterproof, the AC adaptor needs to be connected indoors.
No.535... KX-HCM230 or KX-HCM270 is “Splash Resistant Type”. To which extent, can they endure the water hazard? [Specification]
(2003/03/06)
Answer... It is supposed to be installed generally on the wall under the eaves and is resistant to the splashes from all directions (without being exposed to any direct water pressure). Therefore, avoid the high water pressure under the severe condition.
 
Splash resistant standard is IPX4.
 
What is the severe condition?
Example: The place where the Network Camera might be immersed in water or might get splashed with water throughout the 360 degree range such as when it is installed in the middle of a playground.
No.536... Is it acceptable to put an indoor Network Camera (KX-HCM8, KX-HCM10, KX-HCM250) in a commercial outdoor housing for outdoor use? [Specification]
(2003/03/06)
Answer... No. Since the Network Camera was developed for the indoor use only, outdoor use cannot be recommended. Conditions which exceed the recommended temperature or humidity are outside of the warranty. Since the commercial outdoor housing has not been evaluated by Panasonic, its use is outside of the warranty.
[FAQ: BB_HGW700]
No.537... The Wireless indicator of the BB-HGW700 is orange. [FAQ: BB_HGW700]
(2005/03/15)
Answer... The wireless device is not connected, or the SSID/ WEP is not correct. Reconfirm the SSID/WEP of the BB-HGW700 and the wireless device.
No.538... When KX-HGW600/BB-HGW700 and the network camera of two or more series are registered at the home network station automatically, the second camera does not register correctly. [Troubleshoot: HGW600] [FAQ: BB_HGW700]
(2003/07/29)
Answer... It is necessary to factory default the KX/BB-HCM series camera.

Perform the following steps.
  1. Push the CLEAR SETTING button of the camera with the power supply connected.
  2. Wait for the initialization operation of the camera to complete.

[Troubleshoot: BB_HGW700]
No.539... Internet access through the BB-HGW700 has not worked since switching the network service from ADSL to CATV. [Troubleshoot: BB_HGW700]
(2005/09/05)
Answer...
  1. [Cause1]
    The provider setting is not correct on the BB-HGW700.
    [Solution1]
    Confirm the information of the provider and set it up correctly.

  2. [Cause2]
    If the DNS1,2 provider information is setup with the private IP address, you may not be able to access the Internet under some CATV operators.
    [Solution2]
    Uncheck the checkbox of "Access by private IP addresses are rejected in both directions." on [Easy Security Settings] menu.

No.540... Cannot connect to wireless camera or BB-HGW700 connection is unstable. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    Other wireless devices are interfering with the camera's wireless signal, or another wireless LAN device is using the same channel as the BL-WV10A and wireless camera.
    [Solution1]
    Move the wireless LAN device further away from the BL-WV10 and camera, or change the wireless channel used by the BLWV10.

  2. [Cause2]
    Obstacles, e.g., metallic wall or concrete wall panel between the BL-WV10 and the camera are interfering with the wireless signal.
    [Solution2]
    Clear the signal path of any obstacles, or move the BL-WV10 and camera closer.

No.541... An exclamation mark is displayed on the camera portal screen. [Troubleshoot: BB_HGW700]
(2005/07/29)
Answer... Click the exclamation mark and the camera's password window is displayed.
No.542... There is a blue icon with a key symbol displayed on the camera portal screen of BB-HGW700A. [Troubleshoot: BB_HGW700]
(2005/07/29)
Answer... This is normal. ID and password is required to view camera image.
This will be not displayed after inputting ID and password.
No.543... "!" is displayed on camera portal screen of BB-HGW700A [Troubleshoot: BB_HGW700]
(2005/07/29)
Answer... This is correct. After clicking "!", input username and password and the image will be displayed.
No.544... An error message is displayed. What do I do when an error message is displayed? [Error message and code] [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • Turn off all the devices, and then turn on the KX-HGW600, then PC.

  • Make sure Obtain an IP address automatically is checked on the PCs. Use the DHCP server function.

  • Make sure the address of the DHCP Available Address Range does not overlap with those of other devices.

No.545... The POWER indicator blinks green. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Indicator]
(2004/10/06)
Answer...
  • Blinking slowly: 1 second interval
    1. Input "http://192.168.0.254:8080" in the address field of the web browser.
    2. [Update Firmware] screen will be displayed, then update the firmware.

  • Blinking quickly: 0.4 second interval
    1. Turn this product off.
    2. With the power on, press and hold the FACTORY DEFAULT RESET button at the back of this product.
    3. The POWER indicator will go out in about 10 seconds, and then release the FACTORY DEFAULT RESET button.
    4. The POWER indicator will blink green again.
      Input "http://192.168.0.254:8080" in the address bar of the web browser.
    5. [Update Firmware] screen will be displayed, then update the firmware.

No.546... The POWER indicator is red. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Indicator]
(2004/10/06)
Answer... Remove the power cord of the AC adaptor from the AC power source and reinsert it.
If this doesn't resolve the problem, contact your dealer.
No.547... You cannot access the Camera Portal page and Setup Page from the WAN side. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • There may be a lot of network traffic. Wait for a while and try again.

  • Make sure the WAN indicator lights green. If it is off, check the connections on the WAN.

  • When you use the proxy server setting, setup of your web browser may be needed to access the Setup Page.

  • JavaScript is used on the Setup Page. If JavaScript is invalid on the setup of the web browser, access the Setup Page after enabling JavaScript.
    1. Click [Tools menu]
    2. Click [Internet Options]
    3. Click [Security tab]
    4. Click [Custom Level]
    5. Check [Enable] in gActive Scriptingh of JavaScript.

  • If you check Restricted Access on the Setup Page of the KX-HGW600 ([Camera Setup]-> [Access Control] window), check None or Administrator Only.

  • Because this product is placed under the router, this router must support the UPnP.

No.548... You cannot set up the camera manually. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • The IP addresses "192.168.0.113 - 192.168.0.128" and the port numbers "60001 - 60016" are used for the Automatic Setup function. If you use the corresponding IP addresses or port numbers, change to the other IP addresses or port numbers.

  • To set up the specific Network Camera manually, clear Enable check box on the Network window of Network Camera ([Network] ->1. Network Configuration from the Setup Program).
    When you set up your Network Camera manually, the KX-HGW600 needs the settings on the Screen Assignment window and Port Forwarding window.

No.549... The authentication window appears when you access the Camera Portal page. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • Administrator Only is checked on the Access Control window. Enter the registered user name and password.

  • If the authentication of the Network Camera is set Administrator and General User on the Security:Administrator window, please change the setting to Administrator Only.

No.550... The camera cannot be registered automatically on the Camera Portal page. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • The camera will not be registered automatically if the FACTORY DEDAULT RESET button is pressed while this product is booting up (within 30 seconds after turning on this product).
    Press the FACTORY DEDAULT RESET button again.

  • Make sure Enable is checked on the Network window of Network Camera ([Network]->1. Network Configuration from the Setup Program).

  • The IP addresses "192.168.0.113 - 192.168.0.128" are used for the Automatic Setup function. If the other devices use the corresponding IP addresses, change the other IP addresses.

No.551... The wireless devices cannot communicate with the KX-HGW600. [Setup: wireless] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • Make sure a PC in a wireless network is set as follows:
    Wireless mode: Infrastructure
    SSID: HGW600
    Encryption: None

  • The wireless devices or the KX-HGW600 may be out of range. Or there may be an obstacle such as a concrete wall. Locate the wireless devices near this unit.

  • Make sure Permit is checked in the Blanked SSID connection on the Wireless Setup window.

No.552... [Update Firmware] screen is displayed. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer... Install firmware or it will not work properly.
No.553... The Camera Portal page and Setup Page do not appear. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • Make sure the LAN 1?4 indicators and WIRELESS indicator lights are green. Make sure the indicators on the Ethernet card and wireless card is on. If any indicator is off, check the Ethernet cable on the LAN.

  • The PC on the LAN side may not be assigned an IP address by the KX-HGW600. Make sure Obtain an IP address automatically is checked on the PC and restart.

  • When you change the IP address (:Port No.) of the KX-HGW600 ( Page 106), enter the new IP address (:Port No.) in the address field of the web browser. (When port no. is 80 [default setting], you do not need to enter port no.)

  • Access the Camera Portal Page in 1 minute after turning on this product.

  • When you use the proxy server setting, setup of your web browser may be needed to access the Setup Page.
  • JavaScript is used on the Setup Page. If JavaScript is invalid on the setup of the web browser, access the Setup Page after enabling JavaScript.
    1. Click [Tools menu]
    2. Click [Internet Options]
    3. Click [Security tab]
    4. Click [Custom Level]
    5. Check [Enable] in "Active Scripting" of JavaScript.

No.554... The Camera Portal or Setup Page is not displayed. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • In case of LAN condition, it may take a while. Please wait.

  • Check that one of LAN1 - LAN4 or WIRELESS indicators are green. Also, check if the LAN card or wireless LAN card is on. If not, check that the LAN is connected.

  • Check power on sequence, the first is modem or ONU, then this product, then PC.

  • Check that an IP address has been assigned to the LAN side PC by this product. If it has not been assigned, check that the PC has been set to Obtain IP Address Automatically, and restart the PC.

  • If this product's IP address (:port number) has been modified enter the new IP address (:port number) in the web browser's address bar. (The default port number is 80. When the port number is 80 it is not necessary to enter it.)

  • To access the setup page, it may be necessary to set the web browser.

  • JavaScript is used on the setup page. If JavaScript is disabled in the web browser settings, enable it and then access the setup page.
    • Select Internet Explorer Tools, then Internet Options... in Internet Explorer, and click the Security tab.
    • Click Custom Level... in Security level for this zone.
    • Enable "Active scripting" in Settings.

No.555... The website is not displayed. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer...
  • Check that the website address was correctly entered in the web browser's address bar.

  • Check the connection of the modem. Also check the connection between this product and the LAN.

  • Check the information received from the ISP regarding Internet connection. If it is necessary to enter settings information, see ISP Registration.

  • When instructed to do so by the ISP, set the web browser proxy server.

  • If the power is cut when connected to the Internet using PPPoE, it may take between 5 and 20 minutes to reconnect to the Internet.

  • Check that the power supply was turned on in the following order: modem, this product, PC.


No.556... PC is connected with Ethernet cable, but LED of LAN1 to LAN4 is not lit. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer... It is not connected correctly.
-> Check connection

Power is not on.
-> Please check the power.

>Driver is not installed onto PC.
-> Install correct network driver.
No.557... Modem or ONU is connected to this product, but LED of WAN is not lit. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2004/10/06)
Answer... It is not connected correctly.
-> Check connection.

Power is not on.
-> Please check the power.
No.558... When registering KX/BB-HCM cameras on the KX-HGW500/501 automatically, the subsequent cameras are not registered properly. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Troubleshoot: KX_HCM]
(2004/01/08)
Answer... [Cause]
Automatic registration cannot be performed properly if the KX/BB-HCM cameras have been already registered automatically on the other KX-HGW500/501 or it is not initialized correctly.

[Solution]
When adding the KX/BB-HCM camera on the KX-HGW500/501 or making the switch to another KX-HGW500/501, reset the cameras to the factory default settings according to the following procedures.
  1. Press the camera's FACTORY DEFAULT RESET button again after this product has started up.
  2. Wait for the initialization to be complete.
    • Do not remove the power cord in the act of the initialization.
    • When pressing the FACTORY DEFAULT RESET button, all of the buffered images, settings and passwords are removed.

No.559... When selecting the channel 12~14 for the wireless connection between the camera and the camera control unit, the PC cannot connect to the camera control unit. [Setup: wireless] [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2003/07/29)
Answer... Some PCs compliant with the Centrino Mobile Technology do not support the channel 12~14.

Confirm the specification of your PC and select the channel 11 and under.
No.560... When using the camera control unit as a wireless access point, the wireless communication among the Windows XP PCs is disconnected frequently. [Setup: wireless] [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700]
(2003/07/29)
Answer... [Cause]
It is possible there are access points configured on the wireless setup tool of the Windows XP.

[Solution]
Remove the access points (except for the camera control unit).
The Windows XP will attempt to connect to the camera control unit's access point.
[FAQ: BL_WV10]
No.561... "Model Infomation", "Application", "CGI" are not provided on the Status display. [FAQ: BL_WV10]
(2005/08/01)
Answer... Select the camera in the camera list menu and select status display from the camera setup screen.
No.562... The image appears stretched horizontally. [FAQ: BL_WV10]
(2005/08/01)
Answer... Adjust the TV's image mode.
(A widescreen mode can produce horizontal stretching.)
No.563... When monitoring a camera, the image changes to a static (still) image. [FAQ: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    If the camera's refresh interval is changed using a PC, or if network communications are poor, the image may become static.

  2. [Cause2]
    Switch to another screen on the BL-WV10, then return to the monitoring screen and try again.

[Troubleshoot: BL_WV10]
No.564... The remote control doesn't work. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. Check to see if the batteries are good and installed correctly.
  2. Make sure the remote control is not in direct sunlight.
  3. Make sure there is no obstruction (including colored glass in a rack door) between the remote control and the receptor.
  4. Check the mode switch on the back of the BL-WV10. Set the mode switch to normal and turn the power on again.

No.565... The remote control does not turn on the TV. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Check the power button on the TV.
Make sure the correct manufacturer code set for the remote control.
No.566... The BL-WV10 does not work. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    Is the power indicator flashing red?

  2. [Cause2]
    Did the buzzer sound 3 or more times?
    [Solution]
    Remove the power cord of the AC adaptor from the AC power source and reinsert it. If this doesn't resolve the problem, contact your dealer.

No.567... The administrator password and/or security code is unknown. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Reset the BL-WV10 to its default settings.
With the power on, press and hold the FACTORY DEFAULT RESET button at the back of the BL-WV10 for 3 seconds.
No.568... No image appears. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Check the video cable connection and the TV's input mode switch.
No.569... The camera image doesn't appear. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Check the ethernet cable connection.
No.570... The external sensor is connected and the sensor alert mode is set, but the sensor does not detect. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Is the external sensor connected correctly?

If the sensor is not connected correctly, the sensor is detecting all of the time or does not detect properly.
No.571... Recording does not work. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  • Is a recordable SD memory card inserted?
  • Is an unformatted SD memory card inserted?
  • Is the SD memory card write-protected?
  • Is there enough free space on the SD memory card?
  • Erase any un-needed data or insert a new SD memory card.

No.572... Recorded data is no longer on the SD card. The time displayed for a recorded image appears as asterisks. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    Was an SD memory card removed during recording?
    [Solution1]
    Do not remove the card during recording.

  2. [Cause2]
    Did the power go out, or did a power cable come loose during recording?
    [Solution2]
    This can result in a loss of data or damage to the SD memory card. Re-initialize the card or use a new one.(Panasonic cannot be held liable for data loss or damaged SD memory cards).

No.573... Timer recording doesn't work. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Check the timer settings. Is the timer indicator lit?
Turn on the timer indicator by pressing the [TIMER] button on the remote control. Also, check if the time is set correctly.
No.574... Timer recording doesn't stop even when I press [STOP]. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... To stop timer recording, press [TIMER] on the remote control.
No.575... I cannot format the SD card. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Is the SD memory card write-protected?Are you using an incompatible card, e.g., an MMC?
No.576... The camera cannot be set as a local camera. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    Are you attempting to perform Quick Setup on a camera already configured using a computer?
    [Solution1]
    To use Quick Setup to set cameras already configured on a computer as local cameras, you need to set the administrator name and password in Basic Settings to have the same values as those of the camera you wish to perform Quick Setup on.

  2. [Cause2]
    Is the firmware version of the camera out of date?
    [Solution2]
    For the BL-C10A and BL-C30A, the firmware version must be 1.22 or higher. For HCM series cameras, the firmware version must be 1.08 or higher.

  3. [Cause3]
    Cameras that have been registered as remote cameras cannot be re-registered as local cameras even after re-initializing.
    [Solution3]
    In the Camera Setup screen in normal mode, erase the camera, then re-initialize it, and then perform Quick Setup.

  4. [Cause4]
    When performing Quick Setup on cameras when 2 BL-WV10s are in use, those for one of the BLWV10s will be registered as local cameras, but those for the other BL-WV10 will be registered as remote cameras.
    [Solution4]
    First, make sure that the administrator name and password for the cameras is identical on both BL-WV10s. Next, connect the cameras to each BL-WV10A prior to connecting the BL-WV10s to each other.

No.577... I cannot use Quick setup. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. Quick Setup will work for a maximum of 8 cameras.
  2. Check the Ethernet cable
  3. Quick Setup can only be performed within 20 minutes of turning on a camera that still has its default settings. Turn off/on the power of the camera.
  4. When performing Quick Setup on a computer for cameras already initialized, check to see if the IP address the same as that for the BL-WV10. (It should not be the same).

No.578... The connected router is not displayed. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    The router turned on before the BL-WV10.
    [Solution1]
    Turn the router on and wait a minute or more before turning the BL-WV10 on.

  2. [Cause2]
    The DHCP server option in the router settings is turned off.

    [Solution2]
    Quick Setup cannot be performed. Launch the BL-WV10 in normal mode, and manually perform network settings from the Setup Menu.

No.579... Display indicates no wireless router. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    This appears when the BB-HGW700 is not connected.
    [Solution1]
    Each device is initialized with different wireless data settings, but can be used as is.

  2. [Cause2]
    Are the wireless settings for the BB-HGW700 configured to not use wireless options?

No.580... Camera Quick Setup fails. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    Are you following the procedures shown in "Connecting a camera"?
    [Solution1]
    If registration fails, re-initialize the camera, turn the BL-WV10 off and then on again, and re-perform Quick Setup.

  2. [Cause2]
    If you're using the BB-HGW700, is an Ethernet cable connecting it to the BL-WV10?
    [Solution2]
    Connect BL-WV10 to BB-HGW700 with an Ethernet cable.

  3. [Cause3]
    If you're using the BB-HGW700, are its camera settings accurate?
    [Solution3]
    Confirm the camera settings of BB-HGW700.

No.581... [Setting wireless parameters...] appears. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... This message appears when another BL-WV10 is connected. It indicates that the connected devices will have the same wireless settings configured for them.
No.582... Registration of the cameras is taking a long time. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... Network layouts may require a camera restart, in which case registration can take up to 3 minutes.
No.583... The image from network cameras is not visible. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... [Cause]
During Quick Setup, the BL-WV10, after obtaining network data from the router, will seek out an IP address not currently in use for its own fixed IP.
In addition, there are fixed IP addresses for cameras on which Quick Setup was performed.
If the same IP address is chosen after Quick Setup, this will cause network problems.

[Solution]
Either change the IP settings for one of the duplicate IP devices and the network settings for the BL-WV10 and the camera(s), or re-perform Basic Setup after resetting the default settings for the BLWV10 and re-initializing the camera(s).
No.584... There is a signal from a wireless router being received even though I not using one. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... This will happen when wireless information is received from connected devices besides the BB-HGW700 which support Panasonic's Quick Setup protocol (including the BL-WV10 itself).
No.585... When 2 BL-WV10A units are connected, the IP addresses are the same. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... [Cause]
When using Quick Setup for more than one BLWV10, the same IP address will be used for each.

[Solution]
Change the IP addresses to avoid duplication on the network.
No.586... Cannot connect to wireless camera or BB-HGW700 connection is unstable. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Troubleshoot: BL_WV10]
(2005/08/01)
Answer...
  1. [Cause1]
    Other wireless devices are interfering with the camera's wireless signal, or another wireless LAN device is using the same channel as the BL-WV10A and wireless camera.
    [Solution1]
    Move the wireless LAN device further away from the BL-WV10 and camera, or change the wireless channel used by the BLWV10.

  2. [Cause2]
    Obstacles, e.g., metallic wall or concrete wall panel between the BL-WV10 and the camera are interfering with the wireless signal.
    [Solution2]
    Clear the signal path of any obstacles, or move the BL-WV10 and camera closer.

No.587... After registering the camera for MAC address filtering, you can not connect to it. [Troubleshoot: BL_WV10]
(2005/08/01)
Answer... To register MAC address filtering for a wireless compatible camera, register both MAC addresses assigned to the camera (the MAC addresses for the camera's wired interface and its wireless interface).
[Troubleshoot: KX_HCM]
No.588... The wireless link between KX-HCM170 and the wireless router (BB-HGW700 etc.) disconnects after a short time. [Setup: wireless] [Troubleshoot: KX_HCM]
(2004/08/16)
Answer... [Cause]
Other wireless devices are interfering with the camera's wireless signal, obstacles are interfering with the wireless signal, or the characteristics of the wireless LAN chip differ between the KX-HCM170 and the wireless router.

[Solution]
Download the firmware (version 1.81 or later) and update the KX-HCM170.
No.589... What should I do if the firmware update fails? [Update] [Troubleshoot: KX_HCM]
(2004/04/21)
Answer... The firmware updating is now in process.
  1. Confirm the indicator.
  2. If the Indicator continues flashing green (HCM1/2) or orange (other models), follow these steps.
    1. Push the refresh button on the browser.
    2. If there is no improvement, input "http://***.***.***.***/cgiBootFiramwareVersionUp" and push the enter key.
    3. If the [Update Firmware] screen is displayed, update the firmware completely in reference to the operating instructions.
  3. If there is no improvement in symptoms, turn the camera off/on, and then try the setup again.
The firmware updating is done a number of times.
  1. Confirm the indicator.
  2. If the Indicator continues flashing green (HCM1/2) or orange (other models), follow these steps.
    1. Input the URL of the [Update Firmware] screen directly and push the enter key.
    2. If there is no improvement, press the FACTORY DEFAULT RESET button to reset the camera and input "http://192.168.0.253".
    3. If you can not access to the [Update Firmware] screen, input "http://***.***.***.***/cgiBootFiramwareVersionUp" and push the enter key.
    4. If the [Update Firmware] screen is displayed, update the firmware completely in reference to the operating instructions.
  3. If there is no improvement in symptoms, turn the camera off/on, and then try the setup again.

No.590... When configuring the four cameras for the multi camera page, [Error message and code] [Troubleshoot: KX_HCM]
(2004/04/21)
Answer... [Cause]
The socket is the old version of Windows95. Therefore the connection between cameras is not correct.

[Solution]
Download the patch file (Ws2setup.exe) from the following URL, and upgrade the socket to the version 2.0.
http://support.microsoft.com/default.aspx?kbid=182108
  • You cannot install IE6.0 on Windows95.
  • Upgrade the socket at your own risk.
  • Refer to the Microsoft's Home Page for the detailed upgrade procedures. Please accept that we cannot support you for this solution.

No.591... When monitoring the subjects in the dark with the color night view mode, the white or colored points of light appear on the screen. Is this correct? [Troubleshoot: Zoom type camera] [Troubleshoot: KX_HCM]
(2004/03/23)
Answer... When monitoring the subjects in the dark with the color night view mode, the exposure time of the camera's CCD is lengthened.

When the exposure time of the KX-HCM180's CCD is lengthened, the output levels among the pixel vary widely and the white or colored points of light will appear on the full screen.

This is the characteristic features of the CCD with color night view mode, and is not a failure.
No.592... When registering KX/BB-HCM cameras on the KX-HGW500/501 automatically, the subsequent cameras are not registered properly. [Troubleshoot: HGW600] [Troubleshoot: BB_HGW700] [Troubleshoot: KX_HCM]
(2004/01/08)
Answer... [Cause]
Automatic registration cannot be performed properly if the KX/BB-HCM cameras have been already registered automatically on the other KX-HGW500/501 or it is not initialized correctly.

[Solution]
When adding the KX/BB-HCM camera on the KX-HGW500/501 or making the switch to another KX-HGW500/501, reset the cameras to the factory default settings according to the following procedures.
  1. Press the camera's FACTORY DEFAULT RESET button again after this product has started up.
  2. Wait for the initialization to be complete.
    • Do not remove the power cord in the act of the initialization.
    • When pressing the FACTORY DEFAULT RESET button, all of the buffered images, settings and passwords are removed.

No.593... The network camera that is in the local network is not displayed in the setup program. [Setup: Network] [Troubleshoot: KX_HCM]
(2003/12/10)
Answer... There are two reasons.
  1. When the network camera is on for over 20 minutes, it is impossible to display. If needed, you should restart the network camera.

  2. There is possibility that you didn't check "setting is enable from setup program" on setting page. If you don't know IP-address, you should factory reset the camera.

No.594... Sometimes the image from the camera registered on Viewnetcam is not displayed. [Troubleshoot: Viewnetcam] [Troubleshoot: KX_HCM]
(2003/11/12)
Answer... If the fixed global IP address is not assigned, it is possible that the global IP address is changed frequently due to the various conditions on the communication pathway.

Even in this situation, the Viewnetcam service transmit the domain name of the camera and the corresponding IP address to the DNS servers on the Internet, but it takes a long time for this information to be reflected in the DNS server due to the various conditions on the Internet.

This is not a trouble on the camera.
You can monitor after (10`30 minutes).
No.595... How is the image transferred while it continues to record? [Setup: Image_Transfer_Feature] [Troubleshoot: KX_HCM]
(2003/11/12)
Answer... Camera will transport image after it finish transporting a series of images.
No.596... What are the conditions for putting the HCM280 in the housing? [Troubleshoot: Zoom type camera] [Troubleshoot: KX_HCM]
(2003/11/12)
Answer... It should be under a certain temperature and humidity.
No.597... What is needed from the ISP to publish network camera image on the web? [Image_display] [Troubleshoot: KX_HCM]
(2003/10/10)
Answer...
  1. ISP distributes Global IP-address.

  2. The ISP needs to allow configuring Web-server to publish data on Web.

  3. If you want to use HGW600/700, modem doesn't have router function.

No.598... I have colored dots on an image of the camera in Color Night View mode when the camera is located in a dark room. Is this a malfunction of the camera? [Troubleshoot: Zoom type camera] [Troubleshoot: KX_HCM]
(2003/09/10)
Answer... The exposure time of CCD becomes long. In that case, the difference of the output level fundamentally grows between each pixel and this phenomenon is generated.
No.599... Image is not displayed. [Troubleshoot: Zoom type camera] [Image_display] [Troubleshoot: KX_HCM]
(2003/07/29)
Answer...
  • ActiveX may not install into the PC. Please try to install it again.

  • Your network traffic may be very heavy. Please wait for a while.

  • Operation Times may be blocking the access. Please check the setting on the camera.

No.600... How much is the focal length of the zoom lens of the single lens reflex camera when using 21x optical zoom ? [Troubleshoot: Zoom type camera] [Troubleshoot: KX_HCM]
(2003/07/07)
Answer... It is 37.5 to 787.5mm.
No.601... When a single screen of a dynamic scene is displayed, 1/3 to 1/2 of the lower part of the screen is not displayed. [Image_display] [Troubleshoot: KX_HCM]
(2003/02/05)
Answer... You must have IE5.0 or greater.

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