The KX-NS1000 gives users great flexibility for managing messaging services. Voice and fax messages can be received using the built-in Unified Messaging system in a number of ways; as e-mail attachments, through the KX-NS1000 IMAP4 server, or using the Communication Assistant Outlook toolbar. This means users can listen to voice messages using their phone or PC, for maximum flexibility.
Built-in Voice Mail
The built-in voice mail can handle incoming calls, record messages and conversations,and manage mailboxes all from a cellular phone. Two channel two hour voice storage is preinstalled and can be upgraded to a maximum of 1000 hours with activation key and storage memory. Voice mail resources can also be shared across the network (using One-look Networking).
- Voice Mail/Mail Box Feature
- Interview Service
- Custom Service
- Automatic Two-way Recording for Managers
- Automated Attendant
Built-in Fax Server
With its built-in fax server, the KX-NS1000 can receive, distribute, and send faxes. Received faxes can be saved in mail boxes and notify the user via the message waiting lamp or e-mail, forwarded, printed, and downloaded.
KX-NS1000 sends an e-mail to notify users when they have new fax and voice messages. Fax and voice messages can also be received as attachment files. The KX-NS1000 also supports IMAP4 servers, so the user can access the content of their mail boxes using a common email client that supports the IMAP4 protocol, such as Microsoft Outlook.
Simple Call Centre
The KX-NS1000 includes an advanced call routing function for small to medium size call centres. This function can be used without an external CTI server. More efficient call reception enables you to effectively utilize limited resources to assist in improving customer service.
Furthermore, the solutions can be expanded to suit more sophisticated call centres in combination with Voice Mail functions, the Communication Assistant and third party CTI applications.
- Uniform Call Distribution (UCD)
- Call Queue Monitoring
- Priority Routing for VIP Calls
- Listen-in by Supervisor
- 1:N Ringing (Group Ringing)/Delayed Ringing
- Call Monitor
- Intercept routing/Busy on Busy
- Busy override
Communication Assistant is a highly intuitive PC based application suite with powerful point and click telephony and screen based presence, availability, and a variety of collaboration tools. It can be used with or without a server, and supports over 1,000 users with a server.