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Business Communication Systems

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Unified Communication

Link Your Employees with the Simple UC

Achieving efficient communication and reducing excessive costs are important themes for today's businesses. Panasonic PBX integrates the communication that your business requires into a single system and creates speedy operation methods.
Solutions
Before
After
Employees worked in multiple sites, making communication among them difficult. By installing UC Pro, the status of employees at other sites is clear at a glance. The most suitable means of communication can be chosen from a single interface among e-mail, chat, telephone, etc., for more efficient communication.
We wanted to do videoconferences, but the user's interface for the application was too bothersome. By installing the KX-HDV430 as a terminal, we were able to start up videoconferences with a single click while sitting at our desks. Really efficient. Frequent face-to-face communication greatly boosts our productivity.

Case Study

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Mobility

Stay Connected with Mobile Apps & Devices

Remember when work was only done in offices? Today, that kind of thinking is definitely old-fashioned. Communication must be provided for business trips, on the go, and at home. A wide variety of devices are also available that allow people to use them while working anywhere.
Solutions
Before
After
Many of our staff members spend a lot of time outside the office, and it's difficult to contact them when we need to. They also often miss calls from customers. By providing the staff with smartphones equipped with UC Pro client applications, we can now connect at any time.
When we're not able to contact them by telephone (like when they're on the train), we can communicate by chatting. Even staff members who work outside the office can be contacted by voice, video, or text.
We'd like to have our staff use private smartphones as work terminals, but it's too costly. By installing the UC Pro smartphone software, the phone is easily converted into an extension, and the cost is reduced.
When we used private smartphones as work terminals, the private phone number was displayed, so switching ON/OFF was difficult for the employees. By installing the UC Pro smartphone software, the private phone number is not displayed, and communication is achieved with customers.
We have factories and many different work areas, so working while walking around the premises is a common style. this makes it difficult for employees to communicate with each other. By using DECT, IPCS and Repeaters, we were able to configure a system with wireless phones to cover the wide range of our premises.
A Noise Reduction function reduces the noise that is common to work areas to enable smooth communication. The system also resists the dust and water that are prevalent around work areas. We are very pleased with these tough, durable phones.

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Call Centre

Built-in Call Centre Feature Increases Productivity

In call centers, where a large volume of inquiries stream in from customers and a massive amount of information is exchanged, it is essential to improve work efficiency. The Panasonic PBX comes with applications integrated in advance for call center services. These applications can be used by simply purchasing an activation key.
Solutions
Before
After
We wanted to increase productivity by enhancing our staff's telephone response. Call History Reports show the telephone response of our staff, together with the ability to confirm real-time response status (talking time, waiting time, etc.), for use in optimizing staff positioning and increasing productivity.
We sometimes had problems with the staff's telephone responses, and wanted to increase customer satisfaction. A function allows the call to be taken by another person. If it seems that a problem might occur, the supervisor can intercept the call. The Outbound dialer enables efficient telephone work. (Linking with a partner application is required.)
The customer can immediately tell how long the wait will be before he or she is connected, and can also choose to leave Voice Mail or use another communication method, thus helping to raise customer satisfaction.

Case Study

Home Office Working Style

Choose Your Workplace Flexibly and Connect Anytime

For those who work remotely, such as people who work in home offices, communication tasks and costs must be minimized. The Panasonic PBX makes it possible to remotely control servers in the main office. This allows staff in distant locations to communicate over telephone extensions.
Solutions
Before
After
I would like to work at home, but that would make face-to-face communication difficult with employees working at the company or other sites. By setting a video terminal (KX-NTV or KX-HDV) as an extension, face-to-face communication is possible even while working at home. Also, because conversations are conducted over an extension, there are no extra costs for communication. The KX-NTV is reasonably priced and supports 2-Way Voice Communication for stress-free conversations.
We would like to communicate frequently as an extension with remote locations, but we're worried about the security of the conversations. The Media Relay Gateway function in the Panasonic PBX allows communication over a secure network, without VPN, even in remote offices.

Safety Monitoring

Simple but Rich Monitoring Features

In addition to telephone communication, IP cameras can be linked to PBX networks so communication can be conducted using video images. IP cameras allow interactive conversations and also combine with sensors for use as monitoring devices.
Solutions
Before
After
We'd like to install security cameras, but the cost is too high. By installing an NTV Compact IP Communication Camera as an extension terminal, it is possible to configure a relatively inexpensive Safety Monitoring System for both the inside and outside of the office. The NTV is equipped with Motion/Voice Detection functions, and lets you set destinations for transmitting alerts based on time zones. This makes it possible to instantly grasp any abnormal conditions at the office. Also, using digital I/O terminals, external mounted alarms can be mounted.
We're concerned about the company's security at night and when nobody is there. By using the wireless compatible KX-NTV150 as an extension, the office conditions can be checked remotely. Also, because it can be installed as a wireless system, the installation location can be easily changed if desired.

Case Study