Staff can make internal calls to each other with wireless terminals to speed up their work. They can also respond to more customer enquiries. Responding in a timely way means that you will not lose customers, positively impacting your profits.

The content of different customer complaints can be recorded separately within the Mail box. Staff responses to these customer complaints can then be used for training purposes, which is very helpful for detecting bad customer service. Compared to a text-based staff training system, the nuances that can be picked up by listening to anactual complaint have a much greater effect when training.

Staff carry wireless terminals with a door phone connection so they can talk with customers and satisfy them with speedy responses to their enquiries. Those speedy responses also help to distinguish our service from that of the competition.