Now we can identify clients by registering their dial-in number to the flexible line buttons which flash when they call, enabling team members to receive incoming calls from their own respective clients. Our operators now have a more efficient system whereby they can confirm at a glance which team should handle a call. The introduction of this system means we are now able to respond to more enquiries than ever before. Operators can also give priority to taking the calls of their respective clients.

By viewing the client company's customer information on their PC display, our operators can offer a more convenient and standardised answering service. Reducing the response time for each call has the positive effect of increasing how many calls each operator can handle.

Previously, when an operator was not available, callers would have to wait while listening to a continuously ringing tone. This system helps us by greeting waiting callers with automatic voice guidance.