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Products & Solutions

Printer

Trouble Shooting

Dot Matrix Printer Troubleshooting

Most problems associated with the printer can be traced to improper setup, installation, or cabling.
The following table will assist you in identifying and correcting some of the more common problems.

Symptom

Ink smears

Possible Cause

Head gap lever is not in the proper position

Solution

Move the lever toward the (+) position until ink does not smear

Symptom

Printout is faint

Possible Cause

Head gap lever is not in the proper position

Solution

Adjust the lever the proper position

Symptom

Carriage moves but there is no printing

Possible Cause

Ribbon is not installed correctly

Solution

Re-insert ribbon

Symptom

Paper out detector inoperative

Possible Cause

PAPER OUT DETECT is OFF

Solution

Set PAPER OUT DETECT to ON

Symptom

Paper slips around platen

Possible Cause

paper feed selector is set to ""

Solution

Set selector to ""

Symptom

Printer does not power up

Possible Cause

No AC Power

Solution

Check power cord

Symptom

Power is on but printer does not print

Possible Cause

Printer is not ON LINE

Solution

Press ON LINE

Possible Cause

Interface cable is not properly connected

Solution

Secure connection

Possible Cause

Out of paper

Solution

Install new paper

Possible Cause

Smoked plastic cover is open

Solution

Ensure cover is completely closed

Possible Cause

Printhead has become overheated

Solution

Allow the printhead some time to cool down.
The Printer will automatically resume printing

Symptom

Carriage stops moving, all indicators start blinking

Possible Cause

Path of printhead is blocked

Solution

Turn the power off, clear the path.
Turn the power back on to resume printing

Symptom

Paper wrinkles when using tractor feed

Possible Cause

No reverse tension on paper

Solution

Set paper supply lower than printer

Symptom

Buzzer sounds when installing single sheet

Possible Cause

Paper feed selector is set to ""

Solution

Set paper feed selector to ""

Symptom

Printer cannot load single sheet through the top

Possible Cause

CSF MODE is ON

Solution

Set CSF MODE to OFF when not using the cut sheet feeder

Possible Cause

Paper feed selector is set to ""

Solution

Set paper feed selector to ""

Symptom

Cut Sheet Feeder option (KX-P38) is installed but does not work

Possible Cause

CSF MODE is OFF

Solution

Set CSF MODE to ON

Symptom

Unexpected characters appear in printing

Possible Cause

EMULATION is set incorrectly

Solution

Check printer driver of your software package and set EMULATION accordingly

Symptom

Printout is double-spaced

Possible Cause

AUTO LF is ON

Solution

Set Auto LF to OFF

Symptom

Keeps printing on the same line

Possible Cause

Computer is not sending a LF command

Solution

Set Auto LF to OFF

Symptom

Wrong character set is printed

Possible Cause

Wrong character set is selected

Solution

Set the character set as required

Symptom

Cannot print ASCII characters with code above 127

Possible Cause

Data length is set incorrectly

Solution

Set data length as required

Symptom

Fanfold paper is jamming

Possible Cause

Paper not installed correctly in tractor

Solution

Set paper feed selector to "" and rotate platen knob to easily remove jammed paper.
Reinstall paper correctly into tractor

Symptom

KX-PS14 (serial interface board) is installed but cannot print

Possible Cause

I/F is set to PARALLEL

Solution

Set I/F to SERIAL

Symptom

Cannot use parallel interface when installing serial interface board

Possible Cause

KX-PS14 I/f is set to SERIAL

Solution

Set I/F to PARALLEL

Possible Cause

KX-PS13 Parallel interface cannot be used when a KX-PS13 is installed

Solution

Remove KX-PS13 when using parallel interface

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