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Support

External Optical Disc drive

Inquiry

Service

Firstly, if you have a problem with our products, contact the shop from which you purchase the product. (The staff should be able to provide you with the information you require.)

Technical Support

External (Portable) Drive [KXL- series] and Half Height Drive [UJDD series]

Please submit your question to Technical Support Specialists.
To be able to give better support please provide us with the following information:

  • Drive model number:
  • Operating system:
  • PC model number (CPU and Memory):
  • Writing software name and its version:
  • Media type: (e.g. Ritek CD-R 16x 80min)
  • The exact error message that you are getting:
  • Last action taken before problem:

Click "the inquiry form" to submit your question.

Internal Drive [UJDA series, UJDCD series, UJ- series]

We are one of the OEM optical disc drive manufacturer. And, we supply Internal Drive to various PC manufacturer as OEM product.
PC manufacturer install our optical disc drive into their PC with their exclusively designed hardware and fine tuned software. As the results, specifications of our OEM optical disc drive vary according to PC manufacturer.
That is why PC manufacturer control all technical supports such as repairment or firmware issue.

We would like to request you to contact with support center of your PC manufacturer.

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