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Network Camera

Status Information for BL-WV10 (non-USA model)

Status Information Description

Refer to the following information when troubleshooting problems such as when camera images cannot be transferred by e-mail.

Local Camera Setup/Sensor/Status of Camera

SMTP

Status Meaning Cause/Solution
xxxx/xx/xx xx:xx.SMTP,4,1 Could not contact the SMTP server for DNS. - Under network settings, DNS is not set or is set incorrectly. Set it correctly.
Could not solve SMTP server name to DNS. - SMTP server name is noy set correctly. Set it correctly.
xxxx/xx/xx xx:xx.SMTP,6,1 Could not connect to the SMTP server. - Under network settings, the default gateway is not set or is set incorrectly. Set it correctly.
- The SMTP server is not functioning properly. Consult your network administrator or service provider.
- The SMTP server IP address is not set correctly. Set it correctly.
xxxx/xx/xx xx:xx.SMTP,11,1 Response error of SMTP server to MAIL FROM command. -Confirm whether the Reply E-mail address of a sender is set correctly.
- It is necessary to set E-mail address acquired from ISP to Reply E-mail address according to the SMTP server of ISP.
- the POP before SMTP authentication or the SMTP authentication is necessary. Select one and set it.
xxxx/xx/xx xx:xx.SMTP,13,1 Response error of SMTP server to RCPT TO 1 command. - Confirm whether the E-mail address of an attention 1 is set correctly.
xxxx/xx/xx xx:xx.SMTP,15,1 Response error of SMTP server to RCPT TO 2 command. - Confirm whether the E-mail address of an attention 2 is set correctly.
xxxx/xx/xx xx:xx.SMTP,17,1 Response error of SMTP server to RCPT TO 3 command. - Confirm whether the E-mail address of an attention 3 is set correctly.
xxxx/xx/xx xx:xx.SMTP,19,1 Response error of SMTP server to DATA command. - The area allocated from the SMTP server is insufficient.
- Receive an E-mail from the SMTP server. Or, lengthen the forwarding interval.
xxxx/xx/xx xx:xx.SMTP,26,1 Response error of SMTP server to QUIT command. - When any error occurs before this error, it is likely to be displayed. Do measures of the previous error.
xxxx/xx/xx xx:xx.SMTP,31,1 Response error of SMTP server to EHLO command. - The SMTP server doesn't correspond to the SMTP authentication. Set to no authentication or to the POP before SMTP authentication and confirm it.
xxxx/xx/xx xx:xx.SMTP,33,1 Response error of SMTP server to AUTH command. - The SMTP server doesn't correspond to the SMTP authentication. Set to no authentication or to the POP before SMTP authentication and confirm it.
xxxx/xx/xx xx:xx.SMTP,35,1 Response error of SMTP server to RSET command. - The SMTP server doesn't correspond to the SMTP authentication. Set to no authentication or to the POP before SMTP authentication and confirm it.
xxxx/xx/xx xx:xx.SMTP,37,1 Response error of SMTP server to LOGIN command. - The SMTP server doesn't correspond to the SMTP authentication. Set to no authentication or to the POP before SMTP authentication and confirm it.
xxxx/xx/xx xx:xx.SMTP,39,1 Response error of SMTP server to LOGIN command. - There is an incorrect userid and/or password. Confirm them.
xxxx/xx/xx xx:xx.SMTP,41,1
xxxx/xx/xx xx:xx.SMTP,42,1
the other There is something wrong with the communication link with the SMTP server. - The SMTP server is not functioning properly. Consult your network administrator or service provider.

POP3

Status Meaning Cause/Solution
xxxx/xx/xx xx:xx.POP3,1,1 Could not contact the POP3 server for DNS. Under network settings, DNS is not set or is set incorrectly. Set it correctly. The LAN cable is disconnected. Check that the cable is connected properly.
xxxx/xx/xx xx:xx.POP3,4,1 There is something wrong with the communication link with the POP3 server. Under network settings, the default gateway is not set or is set incorrectly. Set it correctly. The POP3 server is not functioning properly. Consult your network administrator or service provider.
xxxx/xx/xx xx:xx.POP3,5,1 The login ID or password could not be sent. The cable is disconnected. Check that the cable is connected properly. The POP3 server is not functioning properly. Consult your network administrator or service provider.
xxxx/xx/xx xx:xx.POP3,6,1 The login ID or password could not be authenticated. The login ID and/or password are not correct. Set the correct login ID and password. The LAN cable is disconnected. Check that the cable is connected properly. The POP3 server is not functioning properly. Consult your network administrator or service provider.
xxxx/xx/xx xx:xx.POP3,7,1 There is something wrong with the communication link with the POP3 server. The LAN cable is disconnected. Check that the cable is connected properly. The POP3 server is not functioning properly. Consult your network administrator or service provider.
xxxx/xx/xx xx:xx.POP3,8,1

DNS

Status Meaning Cause/Solution
xxxx/xx/xx xx:xx.DNS,6,1 The set IP address or host name does not exist. The IP address or host name is not set correctly. Confirm the server address and host name to be used for FTP transfers and e-mail transfers, and set it correctly.
xxxx/xx/xx xx:xx.DNS,8,1 Could not send information to the DNS server. The DNS server address is not set or is set incorrectly. Under network settings, set it correctly.
xxxx/xx/xx xx:xx.DNS,9,1 Could not receive information from the DNS server. The DNS server is not functioning properly. Consult your network administrator or service provider.

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