Unified Communication & Applications
KX-NSX has UC Pro support, video communication functions, a built-in call centre function (external CTI servers not required), partner application linking, and more. These functions make business communication more efficient and enable users to utilise limited resources effectively.
Built-in Call Centre
Automatic Voice Guidance
By being notified of their position in a queue through voice guidance, callers can better decide whether to wait, leave a message, or hang up. This provides a favourable impression for your business and improves the satisfaction of the customers for the service they are receiving.
Monitoring Callers and Call History Report
The supervisor can monitor the live status of call centres to understand onsite problems and improve them. Call history can also be output as a report to understand problems or opportunities relating to customer service. Report data can be saved to an external server.
Auto Recording and Backing Up Data
The KX-NSX can be used to automatically record conversations with customers, which can be listened to by supervisors, saved to an external server, and used to understand problems or opportunities relating to customer service.
Panasonic UC Pro
UC Pro supports multiple devices such as PCs and mobile phones and provides collaborative functions, including presence management, audio/text/video chat, and synchronization with Outlook Calendar. Mobile clients can communicate with an account that is also registered to their PC, so they can take care of business while out of the office.
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The combination of the video IP phone KX-HDV430 and communication IP camera KX-NTV150 or IP video doorphone KX-NTV160 enable easy video communication.