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Panasonic Unified Communication
UC Pro can handle multi-type communication media with a single user interface. It can also integrate with Microsoft® Enchange Scheduler which allows you to plan and share the schedule among your teams.
Key features of Panasonic UC Pro apps are the following.
-Compatible with PC, Smartphone or Tablet
-Integrated with Outlook® and Windows®10 Apps
*Depends on PBX function
**Available on Windows operating system only
Communication Assistant is a PC based software application which enables real-time communication and call status monitoring.
There are 4 types of application levels according to your needs.
・CA Basic-Express (Built-in to KX-NS series)
・CA Operator Console
Key features are the following
-Compatible with Windows PC*1
-CRM Intergration by TAPI*2
-Microsoft Outlook Integration
-Call Histroy up to 1,000 Calls*3
-Contacts up to 1,000*3
*1 Supports Windows 7 Professional (32/64-bit) / Windows 8 (Desktop Mode only) / Windows 8.1 (Desktop Mode only) /Windows 10 (Desktop Mode only)
*2 This feature is not supported by CA Basic-Express.
*3 When in use with CA Basic-Express, call history and Contacts is up to 10.
Panasonic Mobile Softphone is a simple application that brings audio and visual communication together in your mobile device. It lets you use your smartphone just the way you want, while maximizing mobility and minimizing costs.
The following are the key features of Panasonic Mobile Softphone.
-No Need for the Customer to Prepare a Server
*1 Push notification is not supported when used under a KX-NS1000 or KX-HTS system.
Panasonic Mobile Solution
There are 2 types of Panasonic brand applications that work on smartphones to integrate communication platforms with mobile devices such as smartphones or tablets.
You can communicate with your smartphones anywhere as a company extension line by installing Panasonic mobile applications such as UC Pro and Mobile Softpone Application.
Panasonic Mobile Softphone app is a server-less type of mobile phone application which enables quick-starts.
By installing UC Pro application, you can see the other party's presence on the application, and chat, or call with a single user interface.
The KX-NSX series, which has the capacity of up to 2,000 users, has the feature of redundancy.
This feature keeps the system woking even if the main unit system goes down by covering with the backup unit.
When the KX-NSX series is connected with the KX-NS series, even if an IP network problem between the sites occurs, systems at the both sites can work in an isolated mode that never cuts the communication infrastucture.
The administrator can use the Web Console to remotely configure the KX-NS units of each office that are connected to the One-look network.
Dealers can also remotely configure KX-NS units without having to visit the user site.
The Panasonic KX-HDV430 video communication terminal can integrate with Panasonic CCTV cameras.
If your property is large and you install professional CCTV cameras, you can monitor your property even remotely with the KX-HDV430 video terminal. By monitoring your property easily with the screen on the deskphones, you can prevent any emergency on your property.
Panasonic Call Management System
The Panasonic KX-NS series has the following built-in call handling features. By utilizing these features, you can create a simple call centre feature without buying any external devices.
Built-in Call Centre Features
-Call Pickup Group
From software version 6, the KX-NS series has an additional new feature: "Employee Productivity Management".
●Log-in/Log-out Time Record
With Employee Productivity Management, you can “see” when each employee begins and ends their work day. Employees can log-in or log-out from Panasonic business telephones , SIP phones or smartphones equipped with a SIP phone application.
Identify work attendance issues early and solve them.
●Call Activity Monitoring
Today’s employees are on the move, and the workplace is more and more decentralized. Across floors or across town, Employee Productivity Management lets you “see” their telephone activity and records data for your later analysis.
A Panasonic PBX can integrate with partner call centre applications.
By using Panasonic partner applications, you can customize your call centre with the desired features.
Please visit our website for more information on Panasonic partner applications.
The Panasonic KX-NS Series has a built-in Media Relay Gateway feature, which makes it possible to connect with a remote site extension terminal without installing another PBX at the remote site.
By using this feature, you can set up a remote virtual office at a home office or a remote location.
The KX-HDV430 Video Communication Terminal can work as a PBX extension. By using this terminal, you can remotely check your office property with a desk phone screen.
Also, by installing the Panasonic KX-NTV150 IP Camera, with a built-in motion/voice detection feature, you can get e-mail or phone call notification when the IP Camera detects anything.
By installing a Panasonic brand SIP mobile application on smartphones, you can use your smartphones as company extensions.
Mobile Softphone has a Push Notification feature even when the application is not running, so you will not miss any important customer calls when you are at a home office.
In accordance with the provisions of the Microsoft Corporation, acquisition of client access licenses (CAL) is separately required.
Trademarks and registered trademarks
- Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation in the U.S. and other countries.
- Other trademarks and trade names are those of their respective owners.