Business Communication Systems

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Leading Diversified Businesses to Success

Find the best-fitting solutions
for your business needs.

Healthcare

Immediate Response by Seamless Connection

In the field of medicine, communication methods must provide safe, immediate response under all conditions.
Naturally, this includes phones that can be carried by doctors anywhere they go, and connection to video devices for flexible communication between doctor and patient.
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Seamless Conncection with DECT Solutions

  • -Superb Mobility

    Panasonic own brand DECT has the feature of auto hand-over, which allows you to connect conversations seamlessly even when staff move around the property. With IP cell stations and repeaters, you can widen the phone coverage area freely.
    Simple text messaging is also possible for smoother commucation between doctors and care givers.

  • -Hands-free

    The healthcare industry often requires both hands to be used, so it can be difficult to communicate while holding a phone.
    Built-in Bluetooth® DECT devices enable hands-free conversations while working, leading to improved work efficiency.
    Lightweight (88g) DECT devices can easily be carried by care givers.

  • -Toughness

    An IP65 compliant model has a water and dust resistant feature. Doctors or care givers do not need to worry about the environment while talking on the phone.

Paging feature to broadcast announcements to multiple staff

  • In the healthcare industy, it is often necessary to contact multiple staff members for emergency support. By using the paging feature, you can make a voice announcement to multiple staff.
    Your announcement will be heard over the built-in speakers of phones or external speakers.

Monitoring Solution

  • Healthcare properties have restricted areas such as medicine storage rooms.
    The Panasonic KX-NTV series IP camera and IP doorphone can work as PBX extensions.
    By using these devices, you can create simple monitoring solutions.
    The KX-NTV series has a motion and voice detection feature that can inform by phone calls or e-mails when it detects anything at the storage room.
    If you install the KX-HDV430 video communication terminal and KX-NTV doorphone, you can create an entrance door control system. You can see visitors at the entrace with the deskphone screen, then unlock the door by pressing the dial button on the deskphone.

Redundancy

  • Communication platforms in the healthcare industry should not have any down-time.
    When the primary unit is down, the secondary PBX will automatically maintain the connection.

External Relay Control

  • External sensing devices, such as security alarms, nurse calls, or smoke detectors, can be connected.

Case Study

Retail Stores

Safety Monitoring and Communication Devices

Stores providing various types of businesses and services require a wide variety of communication measures. Panasonic Biz Com Solutions provide this, beginning with convenient system configuration.
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Improve Productivity with DECT Solutions

  • -Superb Mobility

    Panasonic own brand DECT has an auto hand-over feature, which allows you to connect conversations seamlessly even when floor staff move around the property. With IP cell stations and repeaters, you can widen the phone coverage area freely. Simple text messaging is also possible for smoother commucation among staff for speedy correspondence.

  • -Hands-free

    At retail stores, it is often required to use both hands, so employees have to stop working while on the phone, which affects productivity. Built-in Bluetooth DECT devices enable hands-free conversations while working, leading to improved work efficiency.
    Lightweight (88g) DECT devices can easily be carried by store staff.

  • -Toughness

    An IP65 compliant model has a water and dust resistant feature. Store staff do not need to worry about the environment while talking on the phone.

  • -Noise Reduction

    Panasonic DECT devices have a noise reduction feature. Employees can continue stress-free conversations even in noisy environments.

  • -Paging

    External speakers can be connected to the Panasonic PBX. By using this feature, you can create an announcement system to broadcase messages to the shop floor. This is beneficial when asking for back-up support for the cash register area or announcements for limited time sales.

Satisfy your customers with immediate response

  • An IP doorphone can work as a PBX extension, and you can create a customer button for any inquiry. If a customer pushes the button on doorphone, it reaches the person in charge of that product. By using this feature, you do not need to assign many employees on the shop floor, but customers can reach the right salesperson right away.

Multi-site networking for centralized solutions in chain stores

  • Multi-site networking for plural PBXs across branches is possible.
    With this feature, multiple PBXs act as a single telephone exchange.
    Incoming calls can be easily transferred and routed. All calls and transfers of calls between individual locations are free of charge.

Integrated solutions with an IP camera & IP doorphone

  • The Panasonic KX-NTV series IP camera and IP doorphone can work as PBX extensions.
    By using these devices, you can create a simple monitoring solution for restricted areas such as warehouses.
    The KX-NTV series has a motion and voice detection feature that can inform by phone calls or e-mails when it detects anything at the warehouse.
    It is also possible to monitor the property with smartphones using applications remotely.

External Relay Control

  • External sensing devices, such as security alarms, nurse calls, or smoke detectors, can be connected.

Warehouses/
Logistics

Tough Device Fits Any Work Environment

Businesses in warehouses or logistics facilities need mobility and speed. Panasonic can offer a full line-up of devices and applications that fit each employee's work environment for smoother communication.
Speedy communication is one of the most important factors in these industries. By connecting employees with audio and video, you can maximize the business output.
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Improve Productivity with DECT Solutions

  • -Superb Mobility

    Panasonic's own brand DECT has an auto hand-over feature, which allows you to connect conversations seamlessly even when employees move around the property. With IP cell stations and repeaters, you can widen the phone coverage area freely. Simple text messaging is also possible for smoother commucation among staff for speedy correspondence.

  • -Hands-free

    In warehouses, it is often required to use both hands, so employees have to stop working while on the phone, which affects productivity. Built-in Bluetooth DECT devices enable hands-free conversations while working, leading to improved work efficiency.
    Lightweight (88g) DECT devices can easily be carried by warehouse staff.

  • -Toughness

    An IP65 compliant model has a water and dust resistant feature. Warehouse staff do not need to worry about the environment while talking on the phone.

  • -Noise Reduction

    Panasonic DECT devices have a noise reduction feature. Employees can continue stress-free conversations even in noisy environments.

  • -Paging

    External speakers can be connected to the Panasonic PBX. By using this feature, you can create an announcement system to broadcase messages to all of the wareouses.

  • -User Concept

    Multiple employees can use one device as a different extension.
    If employees work in time shift style, they can log-in to designated extensions and use the device with their extension number.
    Sharing devices reduces the total system cost.

Video communication between the back-office and warehouses

  • By using video communication devices or smartphones with applications,
    employees at the back-office and warehouses can communicate visually.
    Remote coaching by visual communication improves the productivity and process speed.

Multi-site networking between the head-ffice and warehouses

  • Multi-site networking for plural PBXs across branches is possible.
    With this feature, multiple PBXs act as a single telephone exchange.
    Incoming calls can be easily transferred and routed. All calls and transfers of calls between individual locations are free of charge.

Integrated solutions with an IP camera & IP doorphone

  • Panasonic KX-NTV series IP camera and IP doorphone can work as PBX extensions. By using these devices, you can create a simple monitoring solution for restricted areas such as warehouses.
    The KX-NTV series has a motion and voice detection feature that can inform by phone calls or e-mails when it detects anything at the warehouse.
    It is also possible to monitor the property with smartphones using applications remotely.

External Relay Control

  • External sensing devices, such as security alarms, nurse calls, or smoke detectors, can be connected.

Hotels

Simple Built-in Hotel Features and Various Devices

Hotels with a large number of rooms and many guests need the technical capability to smoothly connect telephone extensions in order to transmit necessary information to all guests.
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Built-in Hotel Features

  • The Panasonic KX-NS series PBX has a built-in PMSi feature that enables the PBX to directly communicate with PMSs (Property Management Systems) such as hotel applications. It offers a big cost advantage.
    The PBX also has other built in hotel features as follows.
    -Check-in/check-out room status monitor
    -Wake-up Calls can be set either by guests or front office staff even remotely
    -Call billing for guest rooms
    -SMDR
    -CA Basic Communication Apps
    A CA operator console app is also available as an option designed for front office staff that handles mltiple calls at the same time.

Improve Productivity with DECT Solutions

  • -Superb Mobility

    Panasonic's own brand DECT has an auto hand-over feature that allows you to connect conversations seamlessly even when employees move around the hotel property. With IP cell stations and repeaters, you can widen the phone coverage area freely. Simple text messaging is also possible for smoother commucation among staff for speedy correspondence.

  • -Hands-free

    In the hotel working process, it is often required to use both hands, so employees have to stop working while on the phone, which affects productivity. A built-in Bluetooth DECT device enables hands-free conversations while working, leading to improved work efficiency.
    Lightweight (88g) DECT devices can easily be carried by hotel staff.

  • -Toughness

    The IP65 compliant model has water and dust resistance. Warehouse staff do not need to worry about the environment while talking on the phone.

  • -Noise Reduction

    Panasonic DECT devices have a noise reduction feature. Employees can continue stress-free conversations even in noisy environments.

  • -User Concept

    Multiple employees can use one device as a different extension.
    If employees work in time shift style, they can log-in to designated extesions and use the device with their extension number.
    Sharing devices reduces the total system cost.

Affordable Single Line Telephone Line-up

  • An affordable but high-quality single line telephone line-up is available to be installed in guest rooms.
    It reduces the total system cost, but connects the guests at rooms with employees from each hotel department.

Smartphone integration for speed and cost reduction

  • By installing applications, employees can use their own smartphones as company phone extensions.
    This contributes to speedy correspondence as well as the total system's cost reduction.

Multi-site networking for centralized solutions for hotel chains

  • Multi-site networking for plural PBXs across branches is possible.
    With this feature, multiple PBXs act as a single telephone exchange.
    Incoming calls can be easily transferred and routed. All calls and transfers of calls between individual locations are free of charge.

Integrated solutions with an IP camera & IP doorphone

  • The Panasonic KX-NTV series IP camera and IP doorphone can work as PBX extensions.
    By using these devices, you can create a simple monitoring solution for restricted areas such as hotel back-offices.
    The KX-NTV series has a motion and voice detection feature that can inform by phone calls or e-mails when it detects anything at the restricted area.
    It is also possible to monitor the property with smartphones using applications remotely.

Redundancy

  • Communication platforms in the hotel industry should not have any down-time.
    When the primary unit is down, the secondary PBX will automatically maintain the connection.

External Relay Control

  • External sensing devices, such as security alarms, nurse calls, or smoke detectors, can be connected.

Call Centres

Achieve More Efficient, More Flexible Call Center Operation

Panasonic can offer you a full-line up of call centre solutions from small size to enterprise solutions.
The main unit has built-in call centre features to maximize the output.
Application partner programs are also available for customizing the features for enterprise solutions.

Panasonic Call Management System

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Built-in Call Centre Features

  • -Queue Announce
    -Call Pickup Group
    -Auto Recording
    -ACD Report
    -NAS supported
    -Built in Voicemail, Email Notification
    -Employee Productivity Management Feature*
    -2 way recording

    *This feature is built-in to KX-NS700/500/300 systems with Ver. 6.0 software or later.

Multi-site networking for centralized solutions for branch offices

  • Since the Panasonic PBX can offer multi-site connection for multiple PBXs, you can centralize the call centre function into one one building even if you have multi-site branch offices.
    It allows you to reduce the communication costs as well as human resorces cost due to the centralization.

Integration with CTI, Outlook®, LDAP

  • The Panasonic Communication Assistant application and Panasonic UC Pro application can integrate with CTI, Outlook, and LDAP for customer relationship management.
    By integrating with these, you can be notified of customer information when you receive a call, which enables more customized conversation support leading to customer satisfaction.

External Relay Control

  • External sensing devices, such as security alarms, nurse calls, or smoke detectors, can be connected.

Case Study

Schools

Communication and Monitoring with One System

Smooth communication and monitoring systems are essential for helping students to grow up safely. Panasonic Biz Com Solutions include both wireless telephones and interconnected network cameras.
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Paging

  • This paging announcement system provides school-wide broadcasts to all devices via Multicast or via the connection of external speakers to a Panasonic PBX.

Built-in Voice Mail

  • This Built-in Voice Mail and E-mail notification function streamlines school operations. For example, it can be used as an automated teacher messaging function where the receptionist just has to press a button to record calls into a teacher’s mailbox.
    The teacher can then listen to the message through any phone in the school or via their PC, tablet or smartphone device.
    It can also be used as an audio information board, which allows parents to dial into the school at anytime to access useful information such as school closures, exam results and more.
    Staff can access the system remotely, which is particularly useful when there is a need to activate important notices.

Smartphone Integration

  • By installing the Panasonic brand SIP mobile application on smartphones, teachers or school staff can use their smartphones as company extensions.
    Mobile Softphone has a Push Notification feature even when the application is not running, so teachers will not miss any important calls wherever they are.

Case Study

General Offices

Choose Your Workplace Flexibly and Connect Anytime

For those who work remotely, such as people who work in home offices, communication tasks and costs must be minimized. The Panasonic PBX makes it possible to remotely control servers in the main office. This allows staff in distant locations to communicate over telephone extensions.
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Basic Call Handling Features Are All-in-Built

  • The Panasonic PBX has the product concept of an all-in-one-package, and basic necessary call handling functions are all-in-built.
    There is no necessity to purchase external devices.
    The following features are in-built to the KX-NS series.
    -DISA
    -Voicemail, E-mail Notification
    -Basic com apps (CA basic)
    -Queue Announce
    -Call Pickup Group
    -Auto Recording
    -ACD Report
    -NAS Supported

Variety of Terminal Line-ups

  • -Wireless DECT device
    -IP/Digital Proprietary Telephone
    -SIP phone
    -Single Line Telephone
    -Mobile phone application

Built-in Media Relay Gateway for Virtual Offices

  • By using the built-in Media Relay GW feature in the KX-NS series, you can place the company extension phone even in remote locations such as home offices. Without installing an additional PBX in the remote office, you can create a company phone line network between the head office and the home office.
    If you install the UC Pro application, you can communicate over chat, audio, video, screen sharing or scheduler etc. You can create a stress-free communication environment even you have remote office staff.

Integration with CTI, Outlook, LDAP

  • The Panasonic Communication Assistant application can integrate with CTI, Outlook, and LDAP for customer relationship management.
    By integrating with these, you can be notified of customer information when you receive a call, which enables more customized conversation support leading to customer satisfaction.

Integrated solutions with an IP camera & IP doorphone

  • The Panasonic KX-NTV series IP camera and IP doorphone can work as PBX extensions.
    By using these devices, you can create a simple monitoring solution for restricted areas such as warehouses.
    The KX-NTV series has a motion and voice detection feature that can inform by phone calls or e-mails when it detects anything at the warehouse.
    It is also possible to monitor the property with smartphones using applications remotely.

External Relay Control

  • External sensing devices, such as security alarms, nurse calls, or smoke detectors, can be connected.

In accordance with the provisions of the Microsoft Corporation, acquisition of client access licenses (CAL) is separately required.

Trademarks and registered trademarks
- The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by Panasonic Corporation is under license.
- Outlook is registered trademark of Microsoft Corporation in the U.S. and other countries.