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Support

Video Intercom

VL-SVN511/VL-MVN511 (Smartphone Connect)

Download the application

Get it on Google Play
Download on the AppStore

*The application provides support for iPhone and iPad (iOS 9.0 or later) or Android device (4.0 or later).

<Notice: For Samsung Galaxy users>
Smartphone may frequently display "This app is causing your device run slowly. To improve your device's performance, disable auto open for this app."
However, this app does not affect your device's performance.
This is a problem with the "Smart Manager/Samsung Smart Manager" for Galaxy due to its specification.
So, there is no need to disable the 'auto open' function within this app.

For Galaxy S6 /S6 Edge, please refer to the procedures to stop this notification.
For other Galaxy models, please contact Samsung for support

Manuals

Model No. Type Size(KB) Date
VL-SVN511EX
VL-MVN511EX 		App Guide（English) 1,069 Nov. 28, 2019
App Guide (French) 1,112 Nov. 28, 2019
App Guide（German) 1,065 Nov. 28, 2019
App Guide（Italian) 1,043 Nov. 28, 2019
App Guide（Spanish) 1,045 Nov. 28, 2019
App Guide（Dutch) 1,042 Nov. 28, 2019
Operating Instructions（English) 1,372 Sep. 13, 2016
Operating Instructions (French,German,Italian,Spanish,Dutch) 3,075 Sep. 13, 2016
Installation Guide（English) 852 Sep. 13, 2016
Installation Guide (French,German,Italian,Spanish,Dutch) 4,430 Sep. 13, 2016
VL-SVN511FX App Guide（English) 1,069 Nov. 28, 2019
App Guide（Polish) 1,438 Nov. 28, 2019
App Guide（Romanian) 1,108 Nov. 28, 2019
App Guide（Hungarian) 1,055 Nov. 28, 2019
Operating Instructions（English) 1,372 Sep. 13, 2016
Operating Instructions (Polish,Romanian,Hungarian) 2,071 Dec. 14, 2015
Installation Guide（English) 852 Sep. 13, 2016
Installation Guide (Polish,Romanian,Hungarian) 1,468 Dec. 14, 2015
VL-SVN511AZ App Guide（English) 1,069 Nov. 28, 2019
Operating Instructions（English) 908 Jun. 22, 2021
Installation Guide（English) 742 Dec. 14, 2015
VL-SVN511BX
VL-MVN511BX 		App Guide（English) 1,069 Nov. 28, 2019
App Guide (Arabic) 1,488 Nov. 28, 2019
Operating Instructions（English) 964 Jun. 22, 2021
Operating Instructions (Arabic) 1,597 Jun. 22, 2021
Installation Guide（English) 743 Dec. 14, 2015
Installation Guide (Arabic) 1,003 Dec. 14, 2015
Installation Guide (Thai,Indonesian) 5,441 May. 11, 2017
Quick Reference Guide (Thai,Indonesian) 847 Dec. 14, 2015
VL-SVN511CX App Guide（English) 1,069 Nov. 28, 2019
App Guide (Arabic) 1,488 Nov. 28, 2019
Operating Instructions（English) 964 Jun. 22, 2021
Operating Instructions (Arabic) 1,597 Jun. 22, 2021
Installation Guide（English) 743 Dec. 14, 2015
Installation Guide (Arabic) 1,003 Dec. 14, 2015
VL-SVN511SX
VL-MVN511SX 		App Guide（English) 1,069 Nov. 28, 2019
Operating Instructions（English) 964 Jun. 22, 2021
Installation Guide（English) 743 Dec. 14, 2015
VL-SVN511VN
VL-MVN511VN 		App Guide（Vietnamese) 1,893 Nov. 28, 2019
Operating Instructions（Vietnamese) 1,576 Dec. 14, 2015
Installation Guide（Vietnamese) 955 Dec. 14, 2015
VL-MVN511TK App Guide（Turkish) 1,544 May. 11, 2017
Operating Instructions（Turkish) 1,431 Nov. 22, 2016
Installation Guide（Turkish) 948 Nov. 22, 2016

Technical Information

★Supported devices

iPhone 5 and later and iPad (iOS 7.0 or later) / AndroidTM smartphones and tablets (Android 4.0 or later)
(NOTE : device only with microphone and speaker)

・Verified models   As of 2015/9/15

Brand Product name OS Ver
Apple iPhone5c 8.0.2
Apple iPhone5s 7.1.2
Apple iPhone6 8.1.3
Apple iPhone6 Plus 8.1.3
Apple iPad Air 2 8.2
Apple iPad mini 3 8.3

・Disclaimer

The App may not be operated for some devices even if the OS version of the device meets above requirement.

VL-SVN511 series license

Video Intercom Application

About future changes (Information publication date: April 1, 2022):

[Scheduled changes]
  - Response to our company split on April 1, 2022

[When the change takes effect]
 Second quarter of FY 2022

*Apple, Apple's logo, iPhone, iPod touch, iPad and iTunes are all trademarks of Apple Inc., which are registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
*Android is a trademark of Google Inc.
*All other trademarks identified herein are the property of their respective owners.

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