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Products & Solutions

Please check and confirm the following FTP Server settings

[1] Please check the following settings within the device's configuration Web page
 Network scanner select tool -> Configuration Web
<Server - FTP Server>
  FTP Server:
  - Server Address
  - Protocol: {FTP / FTPS / SFTP} * 1
  - Port Number * 1
  * 1: Setting according to FTP Server is required

  <<Configuration Web>>
ftp
[2]Please check if you can receive a PING response from the FTP Server Address using a PC via a Command Prompt (* 1)
   (e.g.) ping (Server Address)
   ->In case of no response, the server has any problem.
     Please comfirm No.1 check items or consult your network administrator / server administrator
  * 1: Make sure to test on a PC other than FTP Server

[3] Please check if file can be transmitted via an PC with an FTP client with the setting same settings configured on the scanner (* 1)
   ->if the file is not sent, there is comunication problems with the server.
     Please comfirm No.1 check items or consult your network administrator / server administrator.
  * 1: Make sure to test on a PC other than FTP Server

If there are no issues with the settings listed above,, please comfirm next [4] .

[4] Please check the following settings within the device's configuration Web page.
  Network scanner select tool -> Configuration Web
  <Network - IP Configuration>
  IP Address:
  - DHCP * 1
  - Auto IP
  - IP Address * 1
  - Subnet Mask
  - Default Gateway * 2
  * 1: If the following IP addresses are displayed, a server communication issue could exist.
   - "169.254.0.0" to "169.254.255.255"
   (IP Address set by AutoIP)
  * 2: If the following IP Address is displayed, the device is most likely not able to communicate wtih the DHCP Server.
   - "0.0.0.0"

  If there are no issues with the settings listed above, we recommend you consult your network administrator or server administrator to confirm the following conditions.
  - Server down
  - Server software down
  - the network route down (cable / router / hub)
  - Firewall
  - IP / MAC filtering
  - Network communication destination regulation

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