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Products & Solutions

Please check and confirm the following SMTP Server settings

[1] Please check the following settings within the device's configuration Web page
 Network scanner select tool -> Configuration Web
 <Server - SMTP>
 SMTP Server:
  - Address
  - SSL / TLS: {ON / OFF} * 1
  - Port Number * 1
 Configuration:
  - SMTP - AUTH: {ON / OFF} * 1
  - POP before SMTP: {ON / OFF} * 1
  * 1: The correct communication protocol settings for the SMTP is required

 <Configuration Web>

smtp

[2] Please check if you can receive a PING response from the SMTP Server Address using a PC via a Command Prompt(*1)
  (e.g.) ping (Address)
  ->In case of no PING response, the server has any problem.
  Please comfirm No.1 check items or consult your network administrator / server administrator.
  * 1: Make sure to test on a PC other than the SMTP Server

[3] Please check if you can send an e-mail via a PC with e-mail client software using the same SMTP server settings.(*1)
  ->if the email is not sent, there is comunication problems with the server.
  Please comfirm No.1 check items or consult your network administrator / server administrator.
  * 1: Make sure to test on a PC other than the SMTP Server

  If there are no issues with the settings listed above,, please comfirm next [4].

[4] Please check the following settings within the device's configuration Web page.
  Network scanner select tool -> Configuration Web
 <Network - IP Configuration>>
  IP Address:
  - DHCP * 1
  - Auto IP
  - IP Address * 1
  - Subnet Mask
  - Default Gateway * 2
  * 1: If the following IP addresses are displayed, a server communication issue could exist.
  - "169.254.0.0" to "169.254.255.255"
  (IP Address set by AutoIP)
  * 2: If the following IP Address is displayed, the device is most likely not able to communicate wtih the DHCP Server.
  - "0.0.0.0"
  If there are no issues with the settings listed above, we recommend you consult your network administrator or server administrator to confirm the following conditions.
  - Server down
  - Server software down
  - the network route down (cable / router / hub)
  - Firewall
  - IP / MAC filtering
  - Network communication destination regulation

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