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Please check and confirm the following FTP Server settings

[1] Please check the following settings within the device's configuration Web page
  Network scanner select tool -> Configuration Web
 <Server - FTP Server>
  - Folder Path * 1
  - Protocol: {FTP / SFTP / FTPS} * 2
  - Port Number * 2
  - Passive Mode * 2
  Account:
 - User * 1
  - Password * 1
  * 1: User account write authority of the destination Folder Path is required
  * 2: These settings must match the FTP Server's configuration

[2] If Protocol is FTPS in [1], please check the following contents
 Network scanner select tool -> Configuration Web
 <Network - SSL / TLS>
  Settings:
  Security Level [Edit]
  - SSL / TLS Client Settings * 1
  * 1: Setting must match FTP Server configuration

[3] If the FTPS Protocol is used [1], the following modes are not supported
  - Implicit Mode

[4] If the FTPS Protocol is used [1], the following Certification Key is not supported
  - Other than 1024 [bit], 2048 [bit], 4096 [bit]

[5] Please check if file can be transmitted via an PC with an FTP client with the setting same settings configured on the scanner (* 1)
  ->if the file is not sent, there is comunication problems with the server.
     Please comfirm No.14 check items or consult your network administrator / server administrator.
  * 1: Make sure to test on a PC other than FTP Server

 If there are no issues with the settings listed above, please comfirm next [6].

[6]Please check the following settings within the device's configuration Web page
  Network scanner select tool -> Configuration Web
 <Network - IP Configuration>
  IP Address:
  - DHCP * 1
 - Auto IP
  - IP Address * 1
  - Subnet Mask
  - Default Gateway * 2
  * 1: If the following IP address range is displayed, there is a possible communication error with the DHCP Server
  - "169.254.0.0" to "169.254.255.255"
    (IP Address set by AutoIP)
  * 2: If there is no IP Address displayed, there is a possibility network connection issue.
  - "0.0.0.0"

  If there are no problems with the above settings, the following factors must be investigated further.
  Please consult your network administrator or server administrator to check the following.
  - Server down
  - Server software down
  - Down the network route (cable / router / hub)
  - Firewall
  - IP / MAC filtering
  - Network communication destination regulation

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