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Products & Solutions

Please check and confirm the following SMTP Server Settings

[1] Please check the following settings within the device's configuration Web page
  Network scanner select tool -> Configuration Web
 < Server - SMTP>
   Account:
   - From Address * 1
   - SSL / TLS: {On / Off} * 2
   - Port Number * 2
   * 1: You may need an actual e-mail account that can receive POP 3 email messages.
   * 2: Settings must match SMTP server configuration

[2] If SSL / TLS is On in [1], please check the following contents
 <Network - SSL / TLS>
  Settings:
   Security Level [Edit]
   - SSL / TLS Client Settings * 1
   * 1: Please check SMTP Server configuration for exact settings

[3] Please check if you can send e-mail with the setting of [1] with any e-mail software (* 1)
  ->if the email is not sent, there is comunication problems with the server.
   Please comfirm No.14 check items or consult your network administrator / server administrator.
  * 1: Make sure to test on a PC other than the SMTP Server

 If there are no issues with the settings listed above, please comfirm next [4].

[4]Please check the following settings within the device's configuration Web page
  Network scanner select tool -> Configuration Web
 <Network - IP Configurationr>
  IP Address:
  - DHCP * 1
  - Auto IP
  - IP Address * 1
  - Subnet Mask
  - Default Gateway * 2
  * 1: If the following IP address range is displayed, there is a possible communication error with the DHCP Server
   - "169.254.0.0" to "169.254.255.255"
    (IP Address set by AutoIP)
  * 2: If there is no IP Address displayed, there is a possibility network connection issue.
   - "0.0.0.0"

  If there are no problems with the above settings, the following factors must be investigated further.
  Please consult your network administrator or server administrator to check the following.
  - Server down
  - Server software down
  - Down the network route (cable / router / hub)
  - Firewall
  - IP / MAC filtering
  - Network communication destination regulation

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