Phone features

Refer to the following after checking the general troubleshooting information described in General information.
[Device is in use.] is displayed
Another user (i.e., mobile device) is already accessing the hub, the same screen, or the same feature.
Wait for the other user to finish and then try again.
[This function isn’t available.] is displayed
You tried to operate a feature that is not available while talking on a landline call.
Try again after you disconnect the landline call.
[Restricted number] is displayed
A cordless handset was used to restrict your mobile device from making this call.
Use a cordless handset to change the call restriction feature settings as appropriate. Refer to the Operating Instructions included with your cordless handset. (Note that this feature is supported by certain models only.)
I cannot use phone features
You are away from home or your mobile device is not connected to the same wireless router as the hub.
Connect your mobile device to the same wireless router as the hub.
The hub is not connected to your landline.
Connect the hub to your landline. Refer to the System Setup Guide included with your hub.
There are more than 4 mobile devices registered to the hub.
8 mobile devices can be registered to the hub, however, only the first 4 can use phone features. If you want to use phone features with an additional mobile device, use the following procedure.
1.
Deregister the mobile device that you want to use phone feature with (Deregistering devices).
2.
Deregister one or more of the previously registered mobile devices.
There should be 3 or fewer mobile devices registered to the hub when you proceed to the next step. You can confirm the number of mobile devices registered on the deregistration screen.
3.
Register your mobile device (Registering other mobile devices to the hub).
4.
Register the mobile devices you deregistered.
I cannot receive landline calls
The hub is not connected to your landline.
Connect the hub to your landline. Refer to the System Setup Guide included with your hub.
The app is not running.
The app will not receive landline calls if the app is not running. Start the app.
iPhone, iPad
If you want the app to receive calls even when it is in the background, turn the [App Battery Save] feature off (see Reducing battery consumption (iPhone, iPad only)).