Error codes and messages

The following error codes and messages may be displayed in the Notifications Center (for iPhone, iPad) and the status bar (for Android devices).
[Unable to connect to the network.] is displayed
Error code: E1-02
Your mobile device’s Wi-Fi feature is turned off.
Turn it on.
Your mobile device cannot connect to your wireless router.
Make sure your wireless router is turned on and functioning.
[Not connected] is displayed
Error code: E1-04
Your mobile device cannot connect to the hub.
Make sure the hub and your wireless router are turned on and functioning.
You replaced your wireless router, or changed your wireless router’s network settings.
Configure the hub’s Wi-Fi settings (Setting the hub’s Wi-Fi settings again).
[The application couldn’t start.] is displayed
Error code: E1-05
Another app running on your mobile device is preventing the [Home Network] app from starting.
iPhone, iPad
Press your device’s home button two times and force the [Home Network] app to exit. Quit other apps and then try to start the [Home Network] app again later.
Android devices
Tap [OK] to exit the [Home Network] app. Quit other apps and then try to start the [Home Network] app again later.
[The maximum number of mobile devices are already registered to the hub.] is displayed
Error code: E2-01
There are already 8 mobile devices registered to the hub.
Deregister any unused mobile devices from the hub.
[The hub refused this connection.] is displayed
Error code: E2-02
Error code: E2-03
There is a problem with registration information stored in the hub.
Deregister your mobile device (Deregistering devices) and register it again (Registering other mobile devices to the hub).
[The hub is not responding. Use another handset to cancel the registration.] is displayed
Error code: E2-04
There was a problem when deregistering your mobile device.
Use a cordless handset or another mobile device to deregister the mobile device from the hub.
[The hub is not responding. Please check network condition.] is displayed
Error code: E3-01
There is a communication problem.
Make sure that the hub and your wireless router are turned on and functioning, turn your mobile device’s Wi-Fi feature off and then on again, and then try again.
[Communication error] is displayed
Error code: E5-06
The Wi-Fi connection between your mobile device, wireless router, and hub was lost.
Make sure you are in a location where your mobile device can connect to your wireless router (if at home) or the Internet (if away from home), and then try using the app again.
If you have never been able to connect while away from home, this error message may be displayed because your router does not allow devices outside your network (such as your mobile device when used away from home) to connect to devices within your network (such as the hub). The likely cause is that your wireless router does not support UPnP, or your wireless router’s UPnP feature is turned off.
If your wireless router supports UPnP, make sure the feature is turned on. Refer to the operating instructions included with your wireless router for details.
You may be able to resolve this issue by using your wireless router’s port forwarding feature.
1.
Assign a static IP address to the hub (Changing IP settings).
2.
Configure your wireless router’s port forwarding feature to forward ports 62000–63000 to the hub. Refer to the operating instructions included with your wireless router for details.
3.
Configure the hub’s port forwarding feature ([Port Forwarding] settings (certain models only)).
[Waiting for configuration data] is displayed
Error code: S1-03
Your mobile device and the hub are connected to different wireless routers.
Make sure your mobile device and the hub are connected to the same wireless router.