FAQ

Frequently asked questions for each product are shown here along with their answers.
For questions/answers that apply to all models, please see the Common to All Series section.

Q1 Is the display capable of 24-hour continuous operation? EF1

No, it isn't. The maximum length of continuous operation is 16 hours.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q2 Which hardware should I select to hang the display on the wall? EF1

Wall-hanging hardware made by Panasonic is not available as an option. Please use general-purpose hardware, made by a hardware manufacturer, which conforms to VESA specifications.

TH-32EF1 → VESA-standard-compliant 100 mm x 100 mm
TH-65EF1 → VESA-standard-compliant 400 mm x 400 mm
TH-75EF1 → VESA-standard-compliant 600 mm x 400 mm
TH-84EF1 → VESA-standard-compliant 600 mm x 500 mm

* With regard to wall-mounting the display, please refer to Q.3, Q.4, Q.5, Q.6, Q.7, Q.8 as well.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q3 What is the screw diameter and depth of the holes for wall-mounting on the back of the display? EF1

The screw diameters and depths are as follows.

TH-32EF1 → Screw diameter M4 Depth 10 mm
TH-65EF1 → Screw diameter M6 Depth 14 mm
TH-75EF1 → Screw diameter M8 Depth 10 mm
TH-84EF1 → Screw diameter M8 Depth 10 mm

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q4 Can the display be positioned portrait setting? EF1

The TH-32EF1/TH-65EF1/TH-84EF1 can be positioned in the portrait setting.
Be sure to install the power indicator on the bottom side for the EF1 Series (except for the TH-75EF1).

* For information on installing the TH-75EF1 vertically, please consult your dealer.

* When positioning the display vertically, make sure it is not tilted forward or backward. Please refer to Q.2, Q.3, Q.5, Q.6, Q.7, Q.8 as well.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q5 Are there any settings required when installing it vertically? EF1

Set the "Display Orientation" to "Portrait" in the setup menu. The onscreen display will be displayed 90° counterclockwise and easier to see when the unit is installed vertically.

* Only the onscreen displays will be displayed 90° counterclockwise. The images will not be rotated.

• Applicable models: TH-32EF1, TH-65EF1, TH-84EF1

Q6 Can the display be mounted with a forward or backward tilt? EF1

It depends on the model.
When mounted horizontally, EF1 Series modelss can be tilted forward only. It They cannot be tilted backward, or tilted at all if mounted vertically

TH-32EF1 → Up to 20 degrees forward with landscape setting
TH-65EF1 → Up to 20 degrees forward with landscape setting
TH-75EF1 → Up to 20 degrees forward with landscape setting
TH-84EF1 → Up to 15 degrees forward with landscape setting

* Angle adjustment is not possible for forward/backward tilting installation

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q7 Can the display be laid flat, like a table? EF1

No, it cannot.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q8 How much space is required when installing? EF1

When using the stationary stand, leave over 10 cm for the upper, right, and left sides, and over 5 cm for the back surface. When using any other attachments, please follow the instruction manuals.
If the instruction manual does not provide dimensions, leave over 10 cm for the top and bottom as well as the right and left of the unit, and over 5 cm for the back surface. This applies to when installing the unit horizontally.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q9 I can't play jpg JPEG files using a USB media player. EF1

The following are possible reasons.

1). The resolution of the JPEG files may exceed the maximum resolution (4096 x 4096). Use files that are within the stipulated maximum resolution.

2). Playback is not possible if the JPEG files are progressive JPEG. Create content with baseline JPEG.

3). Playback is not possible if the color mode of the JPEG files is "CMYK." Create files with the "RGB" color mode.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q10 I can't play videos using a USB media player. EF1

Please check the following.

1). Is "Available" displayed in the scenario file check display? If an error code is displayed, confirm if the scenario file or file list is properly listed.
(Confirmation Method)
Press the SETUP button on the remote controller → Select "USB media player settings" → "Scenario file check" from the setup menu.
Read the "Operating Instructions" for details on error codes.

2). If videos cannot be played even if "Available" is displayed in the scenario file check, the data file may not be playable.
*There may be files with compatible formats that cannot be played. Check the following content.
• Change the resolution or frame rate.
⇒ Set the maximum resolution within the specified value. For information on the maximum resolution, read the "Operating Instructions".
• Convert to a different codec (video compression technology) and confirm.
⇒The compatible codec (video compression technology) is MPEG4VISUAL/MPEG4AVC or VC-1.
• Switch to another USB memory and confirm.
⇒The video may not play properly depending on the USB memory.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q11 Is a scenario file required when using a USB media player? EF1

When using a USB media player with a single media player (one display only), videos can be played without a scenario file.
However, the playback intervals of the still image files will play based on the settings, which can be viewed from the display's "SETUP" → "Slide show duration" from the "USB media player settings". For video files, the entire recording will be played.
When using it as a multimedia player, a scenario file or file list will be required.
For details, read the "Operating Instructions" or the "USB Media Player User Guide".

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q12 I tried to play a file with a USB media player using a scenario file, but it won't play according to the scenario. "Available" is displayed in the scenario file settings. EF1

The scenario file's extension may be duplicated and saved.
When creating a scenario file using Windows, even if the file name is displayed as "scenario.dat," the actual file name "scenario.dat.dat" and the extension may be duplicated. In this case, the unit may not be able to recognize it as a scenario file, and it will be played without a scenario file.
Check the Windows folder option settings.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q13 How can I create a scenario file and file list? EF1

For details, read the "Operating Instructions" or the "USB Media Player User Guide".

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q14 When using it as a multiplayer, how do I create a scenario file or file list? EF1

Read the "Operating Instructions" for details.
If you use the "Multimedia Monitoring Conrol Software", read the "USB Media Player User Guide".

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q15 Is it acceptable to cut the power supply temporarily by switching off the fuse, etc. rather than using the remote control or buttons on the display? EF1

This should not cause any particular problems.
Using "Initial Power Mode" on the Option Menu, it is possible to set startup conditions for when the power comes back on.
For details, refer to the Operating Instructions.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q16 If the power suddenly goes off due to an electrical blackout, etc. and then goes back on, what state will the display be in when power is restored? EF1

If the power is suddenly cut off due to a blackout, etc. and then is restored, assuming the display has the same settings as when it was shipped from the factory, the display should be in the same state it was in just before power went off. The initial state of the display when power is restored after a blackout can also be set using Initial Power Mode on the Option Menu.
The Initial Power Mode can be set to Normal, On, or Standby. When power is restored, the display starts up as follows:
"Normal" → Display starts up in the same state it was in just before power went off.
"On"→ Display starts up in power On. (Power Indicator: green).
"Standby" → Display starts up in Standby mode (Power Indicator: red or orange).

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q17 Is it possible to set the power to turn on or off at a particular time on a certain day of the week? EF1

It is possible to register up to 20 different programs using the Timer Settings function.
Setting procedure: Remote control SETUP button → On Setup menu, page 2 of 2, select "Set up TIMER" → Set programs
For details, refer to the Operating Instructions.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q18 I would like to display a single picture large, on a four-screen multi-display.
How do I connect and set up four displays in a square (two across by two down) for this purpose? EF1

When multiple displays are set up to form a multi-screen display, it is necessary for the same picture to be input to each display.
Connection example (when using 4 displays)
HDMI output from a single computer → four-channel output using a splitter → connect to HDMI input terminal of each display
Setup example (4-screen display, two across by two down)
Remote control SETUP button → On Setup menu, page 2 of 2, select "Multi Display Settings" → Set "Multi Display Settings" to ON → Set "Horizontal scale" to 2 → Set "Vertical scale" to 2 → Freely set horizontal / vertical joint locations → Set "Location" (set upper left display to "A1," upper right display to "A2," lower left display to "B1," lower right display to "B2")

* Multi-screen display can be set for a maximum of 25 displays ("Horizontal scale" 5, "Vertical scale" 5).

• Applicable models: TH-65LFE8, TH-55LFE8, TH-48LFE8, TH-43LFE8

Q19 The remote controller is not responsive. EF1

The display's remote controller light receiving section is movable, so if the unit is being stored, it may affect the remote controller responsiveness.
When operating normally, operate the lever from the back surface and pull the power indicator or the remote controller light receiving section to the edge of the unit. Also, point the remote controller toward the front of the remote controller light receiving section or toward it from an unobstructed view and operate.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q20 The connecting cables (HDMI, DVI, etc.) and the USB memory are touching the adjacent cables and the rear cabinet and cannot be connected. EF1

Certain shaped plugs may touch the surrounding parts of the adjacent connection cable plugs or the back cover, and cannot be used.
Use a connecting cable with a plug size that fits the attachment.
Confirm the drawing from the specifications.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1

Q21 Is it equipped with a composite video input (VIDEO IN) terminal? EF1

Yes, it is equipped with a VIDEO IN terminal.
However, the VIDEO IN terminal uses a 4-pole mini jack (M3). For input, you will need to use a conversion adapter from an RCA terminal (yellow, white, and red terminal). The conversion adapter is available at electronics shops.
For details, refer to the Operating Instructions.

• Applicable models: TH-32EF1, TH-65EF1, TH-75EF1, TH-84EF1