FAQ

Frequently asked questions for each product are shown here along with their answers.
For questions/answers that apply to all models, please see the Common to All Series section.

Q1 Is the display capable of 24-hour continuous operation? EQ1

It depends on the product number.

TH-86EQ1 / TH-75EQ1 → 24-hour continuous operation is possible.
TH-65EQ1 / TH-55EQ1 / TH-50EQ1 / TH-43EQ1 → Up to 18 hours of continuous operation is possible.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q2 Which hardware should I select to hang the display on the wall? EQ1

The TY-WK98PV1 (vertical mounting type) corresponds to models with screen sizes of 65 inches or above. There are no official wall-mounting bracket options corresponding to models with screen sizes of 55 inches or above. Please use general-purpose hardware, made by a hardware manufacturer, which conforms to VESA specifications.

TH-86EQ1 / TH-75EQ1 → VESA-standard-compliant 600 mm x 400 mm
TH-65EQ1 / TH-50EQ1 → VESA-standard-compliant 400 mm x 400 mm
TH-55EQ1 → VESA-standard-compliant 400 mm x 200 mm
TH-43EQ1 → VESA-standard-compliant 200 mm x 200 mm

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q3 What is the screw diameter and depth of the holes for wall-mounting on the back of the display? EQ1

The screw diameters and depths are as follows.

TH-86EQ1 → Screw diameter M8 Depth 16 mm
TH-75EQ1 / TH-65EQ1 / TH-55EQ1 / JTH-50EQ1 / TH-43EQ1 → Screw diameter M6 Depth 10 mm

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q4 Is there a wall-mounted bracket arm that can be used to pull out the display? EQ1

Wall-mounted branked made by Panasonic is not available as an option.please use a general-purpose mouting braked, made by a hardware manufacturere, which conforms to VESA specifications.

TH-86EQ1 / TH-75EQ1 → VESA-standard-compliant 600 mm x 400 mm
TH-65EQ1 / TH-50EQ1 → VESA-standard-compliant 400 mm x 400 mm
TH-55EQ1 → VESA-standard-compliant 400 mm x 200 mm
TH-43EQ1 → VESA-standard-compliant 200 mm x 200 mm

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q5 Is this display compatible with vertical installation? EQ1

Yes, it is compatible with vertical installation.
Please be sure to install it with the power lamp on the right side.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q6 Are there any settings required when installing it vertically? EQ1

Set the "Display Orientation" to "Portrait" in the setup menu. The onscreen display will be displayed 90° counterclockwise and easier to see when the unit is installed vertically.

* Only the onscreen displays will be displayed 90° counterclockwise. The images will not be rotated.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q7 Is there a vertical installation stand? EQ1

Vertical installation stand made by Panasonic is not available as an option.please use a general-purpose mouting bracket, made by a hardware manufacturere, which conforms to VESA specifications.

TH-86EQ1 / TH-75EQ1 → VESA-standard-compliant 600mm x 400mm
TH-65EQ1 / TH-50EQ1 → VESA-standard-compliant 400mm x 400mm
TH-55EQ1 → VESA-standard-compliant 400mm x 200mm
TH-43EQ1 → VESA-standard-compliant 200mm x 200mm

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q8 Can the display be mounted with a forward or backward tilt? EQ1

When mounted horizontally or vertically, the display can be tilted 20° forward and 20° backward.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q9 Can the display be laid flat, like a table? EQ1

No, it cannot.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q10 Around how much space is required during installation? EQ1

When using a vertical installation stand, ensure there is at least a 10-cm space above and to the sides of, and a 5-cm space to the rear of the display, and do not block the space between the bottom surface of the display and the floor surface.
When using other installation methods (such as wall mounting,) please follow the corresponding installation instructions.
If there are no dimensions described in the installation instructions, leave at least a 10-cm space above and to the sides of, and a 5-cm space to the rear of the display before installing. The same applies for vertical installation.

* The upper limit of the guaranteed operating temperature of this display is 40°C.
Please ensure proper ventilation to keep the ambient temperature around the display at 40°C or lower.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q11 Is there another installation method other than the default mounting holes? EQ1

There are no other installation methods for this display other than the default mounting holes.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q12 Is the wall mounting installation standard compliant with the VESA standard? EQ1

Yes, it is compliant with the VESA standard.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q13How much of a gap is required when attaching glass to the front of the LCD panel?EQ1

There is no specific gap restriction, but the LCD panel and glass may not be adhered.
The upper limit of the guaranteed operating temperature of this display is 40°C.
Install a cooling fan and vent and ensure proper ventilation to keep the ambient temperature around the display including the front of the LCD panel at 40°C or lower.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q14 Is there a CAD drawing? EQ1

There is a page that offers a CAD drawing on our website. Please download it from the following URL.
https://panasonic.net/cns/prodisplays/download/cad/#entry

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q15 I can't play JPEG files using a USB media player. EQ1

The following are possible reasons.

1). The resolution of the JPEG files may exceed the maximum resolution (4096 x 4096). Use files that are within the stipulated maximum resolution.

2). Playback is not possible if the JPEG files are progressive JPEG. Create content with baseline JPEG.

3). Playback is not possible if the color mode of the JPEG files is "CMYK." Create files with the "RGB" color mode.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q16 I can't play videos using a USB media player. EQ1

Please check the following.

1). Is the video file a supported format?
See the "Operating Instructions" for information on videos that can be played.

2). Is "Available" displayed in the scenario file check display? If an error code is displayed, confirm if the scenario file or file list is properly listed.
(Confirmation Method)
Press the SETUP button on the remote controller → Select "USB media player settings" → "Scenario file check" from the setup menu.
Read the "Operating Instructions" for details on error codes.

3). If videos cannot be played even if "Available" is displayed in the scenario file check, the data file may not be playable.

* There may be files with compatible formats that cannot be played. Check the following content.

• Change the resolution or frame rate.
  ⇒ Set the maximum resolution within the specified value. For information on the maximum resolution, read the "Operating Instructions".
• Convert to a different codec (video compression technology) and confirm.
  ⇒ The compatible codec (video compression technology) is MPEG4 Visual, H.264/MPEG4 AVC or VC-1.
• Switch to another USB memory and confirm.
  ⇒ The video may not play properly depending on the USB memory.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q17 Is a scenario file required when using a USB media player? EQ1

When using a USB media player with a single media player (one display only), videos can be played without a scenario file.
However, the playback intervals of the still image files will play based on the settings, which can be viewed from the display's "SETUP" → "Slide show duration" from the "USB media player settings". For video files, the entire recording will be played.
When using it as a multimedia player, a scenario file or file list will be required.
For details, read the "Operating Instructions" or the "USB Media Player User Guide".

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q18 I tried to play a file with a USB media player using a scenario file, but it won't play according to the scenario. "Available" is displayed in the scenario file settings. EQ1

The scenario file's extension may be duplicated and saved.
When creating a scenario file using Windows, even if the file name is displayed as "scenario.dat," the actual file name "scenario.dat.dat" and the extension may be duplicated. In this case, the unit may not be able to recognize it as a scenario file, and it will be played without a scenario file.
Check the Windows folder option settings.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q19 How can I create a scenario file and file list? EQ1

For details, read the "Operating Instructions" or the "USB Media Player User Guide".

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q20 When using it as a multiplayer, how do I create a scenario file or file list? EQ1

Read the "Operating Instructions" for details.
If you use the "Multimedia Monitoring & Conrol Software", read the "USB Media Player User Guide".

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q21 Does “playback from the middle” from the USB media player settings refer to playing from the middle of a file that is being played? EQ1

No, it will playback from the beginning of the file that is being played.
If there are multiple playback files, it will resume playback from the middle of the playback order of those files.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q22 Will the audio from the USB media player playback be output from the audio output terminal? EQ1

It will be output from the analog audio output (AUDIO OUT.)

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q23 Can PDF files or PPT files be played with the USB media player? EQ1

No, it cannot.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q24 The screen remains horizontal when trying to playback videos with the USB media player when the display is installed vertically. Is there a way to deal with this? EQ1

There is no function to rotate the images, so please create content that can be viewed vertically with the vertical installation.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q25 Up to how many displays can be used to display the same images simultaneously with the USB media player function? EQ1

The multimedia player function can be used with up to four displays.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q26 Can "Multi Monitoring & Control Software" and "Content Management Software" be used together with the USB media player playback? EQ1

Yes, it is possible.
However, the playback functions of both software cannot be enabled simultaneously.
When the schedule playback function of the USB media player settings is enabled, the schedule playback of the content management software cannot be used.
When disabled, it can be played with a scenario file if there is a scenario file that can be created with the "Multi Monitoring & Control Software".

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q27 Is repeat playback possible with a USB media player? EQ1

Yes, it is possible.
The content will be played on repeat after sequential playback.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q28 When multiple still image files are played with a USB media player, will black images be inserted in the splices? EQ1

Still images will be played seamlessly.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q29Is it okay to turn off the primary power with a circuit breaker without using the remote controller or the display’s power button? EQ1

Yes, that is not a problem.
It is possible to set the startup status when restoring with the “power recovery mode” found in the activation setting from the initial setting menu. For details, please see the Operating Instructions.

* The changes may not be able to be saved when cutting the power immediately after changing the settings.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q30 If the power suddenly goes off due to an electrical blackout, etc. and then goes back on, what state will the display be in when power is restored? EQ1

If the power is suddenly cut off due to a blackout, etc. and then is restored, assuming the display has the same settings as when it was shipped from the factory, the display should be in the same state it was in just before power went off. The initial state of the display when power is restored after a blackout can also be set using Initial Power Mode on the Option Menu.
The Initial Power Mode can be set to Last memory, On, or Standby. When power is restored, the display starts up as follows:
"Last memory"  → Display starts up in the same state it was in just before power went off.
"On"  → Display starts up in power On. (Power Indicator: green).
"Standby" → Display starts up in Standby mode (Power Indicator: red or orange).

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q31 Is it possible to set the power to turn on or off at a particular time on a certain day of the week? EQ1

It is possible to register up to 20 different programs using the Timer Settings function.
Setting procedure: Remote control SETUP button → On Setup menu, page 2 of 2, select "Set up TIMER" → Set programs
For details, refer to the Operating Instructions.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q32I would like to display a single picture large, on a four-screen multi-display.
How do I connect and set up four displays in a square (two across by two down) for this purpose?EQ1

When multiple displays are set up to form a multi-screen display, it is necessary for the same picture to be input to each display.

Connection example (when using 4 displays, with HDMI input)
HDMI output from a single computer → four-channel output using a splitter → connect to the HDMI input terminal of each display.

Setup example (4-screen display, two across by two down)
Remote control SETUP button → On Setup menu, page 2 of 2, select "Multi Display Settings" → Set "Multi Display Settings" to ON → Set "Horizontal scale" to 2 → Set "Vertical scale" to 2 → Freely set horizontal / vertical joint locations → Set "Location" (set upper left display to "A1," upper right display to "A2," lower left display to "B1," lower right display to "B2")

* Multi-screen display can be set for a maximum of 25 displays ("Horizontal scale" 5, "Vertical scale" 5).

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q33 The remote controller is not responsive. EQ1

The display's remote controller light receiving section is movable, so if the unit is being stored, it may affect the remote controller responsiveness.
When operating normally, operate the lever from the back surface and pull the power indicator or the remote controller light receiving section to the edge of the unit. Also, point the remote controller toward the front of the remote controller light receiving section or toward it from an unobstructed view and operate.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q34 The connecting cables (HDMI, DVI, etc.) and the USB memory are touching the adjacent cables and the rear cabinet and cannot be connected. EQ1

Certain shaped plugs may touch the surrounding parts of the adjacent connection cable plugs or the back cover, and cannot be used.
Use a connecting cable with a plug size that fits the attachment.
Confirm the drawing from the specifications.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q35 Is it equipped with a composite video input (VIDEO IN) terminal? EQ1

Yes, it is equipped with a VIDEO IN terminal.
However, the VIDEO IN terminal uses a 4-pole mini jack (M3). For input, you will need to use the accompanying 4-pole mini plug conversion adapter from an RCA terminal (yellow, white and red terminal).
For details, refer to the Operating Instructions.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q36 How long is the manufacturer's basic warranty for this display? EQ1

The warranty is for one year from the date of purchase.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q37 Can the image signals be displayed only when they are input? EQ1

Yes, they can be displayed.
Set the power management mode to anything other than "ON" with the power management settings, set the no signal automatic off to "disabled" and the power management of your desired input terminal to "ON."

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q38 Can the time be displayed at all times? EQ1

The time cannot be displayed constantly.

* When the recall button of the remote controller is pressed, it will be displayed for five seconds before it disappears.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q39 How do I check the software version? EQ1

Initial setting menu ⇒ Option settings ⇒ Check the display information.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q40 Is the panel surface treatment a non-glare treatment? EQ1

The surface treatment is generally called non-glare with anti-glare specifications.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q41 Is this a Color TFT LCD panel model? EQ1

Yes, it is a Color TFT LCD panel model.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q42 How many primary color types are available with the LCD panel? EQ1

Three RGB primary color types are available.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q43 Is the display equipped with a blue light reduction function? EQ1

No, it is not equipped on the display.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q44 The brightness is 350cd/m², but is this the standard value of the display’s capacity? Or is this the maximum value? EQ1

This is the maximum value.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q45 What is the HDMI audio signal format? EQ1

The HDMI audio signal format is linear PCM (sampling frequency: 48kHz/44.1kHz/32kHz.)

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q46 Can the built-in speakers and audio be output simultaneously? EQ1

The audio can be selected between the built-in speakers or external output.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q47 Can you make it so that the "Panasonic" logo is not displayed when starting the display? EQ1

Set the display setting of the startup image settings from the initial setting menu ⇒ image setting to “OFF.”

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q48Is the display equipped with a function to input 2K signals, up-convert them to 4K signals and output them?EQ1

No, the display is not equipped with this function.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q49 Can terrestrial digital, BS or CS broadcasts be viewed with this display alone? EQ1

TV broadcasts cannot be viewed with this display alone.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q50 Is the display equipped with a two-screen function? EQ1

No, the display is not equipped with this function.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q51 Does the display support HDCP? EQ1

Yes, it supports HDCP.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q52 Is the display equipped with an SD card slot? EQ1

No it is not equipped with an SD card slot. It is only equipped with a USB memory terminal.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q53 Can the display supply DC5V from a USB on standby mode? EQ1

It cannot be supplied during standby mode.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q54 Is connection by a wireless LAN possible? EQ1

It cannot be connected because the display is not equipped with a wireless LAN function.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q55 How many hours is the panel service life? EQ1

Approximately 50,000 hours.

* The estimated panel service life is up to half the brightness at an ambient temperature of 25°C (±2°C.)
The service life may be shorter depending on the usage environment.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1

Q56How many years is the display’s service life?EQ1

At Panasonic, we retain performance parts for repairs that are required to maintain the functions of LCD displays for 8 years after the discontinuation of production for this display. The performance of the display can be maintained with this repair support during that timeframe.

• Applicable models: TH-86EQ1, TH-75EQ1, TH-65EQ1, TH-55EQ1, TH-50EQ1, TH-43EQ1